Intercom Pricing: What You Need to Know?

Introduction to Intercom Pricing

Are you also a business owner who is interested in Intercom, which offers customer engagement, support automation, or messaging? Hold off on making a decision until you understand what you’re really signing up for, particularly when it comes to pricing. While Intercom offers robust features but the complex pricing plans and various add-ons, businesses very often find themselves confused if Intercom is really worth the investment.

In this blog, we are going to talk about the same, the pricing plans, it’s structure, and a comprehensive understanding of Intercom pricing, and also how Emitrr can be a better alternative to it. So, let’s dive in!!

Intercom Pricing

Intercom offers 4 pricing plans: Essential, Advanced, Expert, and Fin AI Agent. The users can take a 14-day trial before finalizing the plan that suits their use case.

Name of the plan	Pricing if billed annually	Pricing if billed monthly
Essential	$29 per seat per month	$39 per seat per month
Advanced	$85 per seat per month	$99 per seat per month
Expert	$132 per seat per month	$139 per seat per month
Fin AI Agent	$0.99 per resolution	$0.99 per resolution

Key features:

Shared SMS inbox
Workflow automation builder
HIPAA support
AI agent charging $0.99 per resolution
Messenger

Add-ons:

Proactive support plus – Priced at $99 per month (Limit of 500 messages per month)
Copilot – A personal AI assistant – Priced at $35 per agent per month but unlimited usage

Intercom Pricing vs Emitrr Pricing: A Comparison

Intercom Pricing Pros

Modular Approach: Intercom gives businesses the capability to create their own toolset. Initially, you start small and add basic features necessary for your business, and add more features and functionalities as your business grows.
Scalable for Growing Teams: If you are a business for which budget is not a constraint, then Intercom excels in scaling with increasing contacts, team size, and complexity of workflows.
User Experience and Design: When it comes to the interface of Intercom then it is polished, intuitive, and best suited for businesses that primarily focus on user engagement through messaging and live chat.

Intercom Pricing Cons

Price Escalates Quickly: The base price of Intercom is quite reasonable, but the final cost of the platform significantly increases once you exceed contact limits or require automation and reporting features.
AI and Advanced Tools Are Not Included: Features and essential tools, which include AI bots, custom workflows, and analytics, are considered as add ons which also contribute in increasing the overall cost.
No Native Calling or VoIP Support: Intercom is known as a messaging first platform. It does not offer calling capabilities which also means that if your business phone support facilities, then you need an additional platform for that.
Not HIPAA Compliant by Default: If you are a healthcare practice or need a platform that is HIPAA compliant, then Intercom is not capable of fulfilling that need.

Emitrr Pricing

While Intercom’s pricing can feel a bit vague, Emitrr keeps things simple and transparent. If you’re looking for clear costs upfront, here’s exactly what Emitrr offers to help you make an informed choice:

Name of the Plan	Price if Paid Monthly	Price if Paid Annually
Standard	$45 per month	$495 annually
Pro	$64 per month	$704 annually

Note:

You only pay for what you use. This pricing is based on the number of messages that you want to send out per month. You can contact sales if you are a large enterprise and want a personalized quote based on your use case.
If you’re a healthcare business, then you need to pay an additional $200 fee that will give you access to all the advanced automation capabilities you require.
If you require AI capabilities, you can upgrade from the Standard to the Pro plan.

Key features

Let’s understand the deep functional features of Emitrr that make it the best SMS marketing platform:

AI-Powered Productivity Tools

AI is reshaping SMS marketing in powerful ways. Here’s a closer look at the features driving this transformation:

Auto Responses: Emitrr’s AI-driven auto responses let you instantly reply to frequent messages, reducing manual work and improving responsiveness.
Message Translation: With built-in message translation, you can communicate with non-English-speaking customers smoothly using real-time AI support.
Message Tuning: The message tuning feature refines your text for tone, clarity, and effectiveness, perfect for customer-facing messaging.
AI Rule Engine: Use the AI rule engine to automate actions based on smart triggers, keeping your communication flow hands-free and efficient.

Texting Features

Webchat Widget: With Emitrr’s webchat widget, you can allow visitors to start a live chat directly from your website, giving them instant access to help or information without needing to call or email.
Bulk Messaging: Emitrr’s mass texting feature lets you communicate appointment changes, service updates, or announcements to all your contacts at once, perfect for reaching patients or customers efficiently.
Chrome Extension: The Chrome extension makes it easy to use Emitrr right from your browser. You can manage calls, texts, and updates without switching between tabs or platforms.
Voicemail Transcription: With voicemail transcription software, you’ll get a clear summary of each message, helping you save time and respond faster, no more listening to every second of a long voicemail.
Shared SMS Inbox: The shared SMS inbox allows your whole team to collaborate on customer conversations. You can assign chats, add internal notes, and manage replies together.
Two-Way Text Messaging: Emitrr supports two-way text messaging, so your patients or clients can reply directly to messages, creating better engagement and a more natural flow of communication.
Group Chat Functionality: Launch a group chat to communicate with multiple contacts at once. Each participant can respond publicly or privately based on the context.
VoIP Calling System: Emitrr’s VoIP system helps you reduce costs and improve call handling with features like call routing, call queuing, call transfers, and call recording.
SMS Marketing Tools: Run effective campaigns using Emitrr’s SMS marketing tools, including drip campaigns, customizable templates, and scheduled messages, tailored for healthcare and service-based businesses.
Contact Management: Keep your contact list organized with Emitrr’s contact management tools. You can import/export data easily and sync with over 500 external tools for a seamless workflow.

How does Emitrr offer better value for money than Intercom?

Simple and Affordable Pricing

Emitrr is known for offering straightforward and affordable pricing that is not complicated and easy to understand. There are no hidden charges, which also means no surprise costs. With an extensive set of robust features, you get a software that offers transparent pricing unlike many other software in the market, which makes it an ideal platform for scaling businesses.

Custom Packages Tailored to Your Needs

Every business is different, and Emitrr knows that, hence it offers you the capability where you can create your own custom packages based on your business needs. You can work with the team to build a custom plan based on your specific business needs.

Emitrr’s AI Agent

One of the robust features offered by Emitrr is its AI SMS Agent, which is a versatile and fully customizable texting assistant and make sure that you do not miss any leads even after working hours. From answering frequently asked questions, collecting important information via forms, booking appointments automatically, to sending follow-ups. It does everything that is required for a business to operate a day-to-day workflow.

Pay for what you choose

Every business and its needs are different; they do not necessarily need to have all the features or a complete suite of features. Emitrr knows this, hence it allows you to customize your plan as per your needs. You can talk to the team, create an outline of what you actually need, and get a pricing package that reflects your actual usage, nothing more, nothing less.

Transparent Costs, No Surprises

Emitrr is committed to transparency and ensures that there are no hidden fees involved. During the onboarding process, everything will be clearly explained. So that the customers have a complete understanding of what their monthly costs will be. This kind of clarity ensures that businesses do not have to face any last-minute billing shocks.

Suitable for Healthcare Businesses

As we have already seen that Emitrr is completely HIPAA compliant, whether it is about secure texting or having a conversation with patients, Emitrr excels in offering robust features that are specifically designed for healthcare professionals.

Add Unlimited Users & Up to 5 Phone Lines Free

Emitrr knows that every business is unique and to suit all sizes of businesses, Emitrr lets you add unlimited users at no extra cost, which is something for which other businesses charge extra!! Additionally, you also get up to 5 phone lines free, and in case you need more than it is available for just $5 each. That not only makes it flexible but also affordable for growing businesses.

Outstanding Customer Support

Emitrr is known for offering unparalleled customer service, which is backed by a 5-star rating on Capterra. Whether it is about onboarding support, a quick question, or a technical issue, you will get the resolution within minutes, as our support team is available 24/7 so that you’re never left hanging.

Seamless CRM Integrations

Last but not least, Setmore and other platforms struggle when it comes to offering seamless integrations with any third-party tool, and to ensure you do not face the same issue with Emitrr, it integrates effortlessly with 500+ tools. Whether it is about syncing data or fetching other information, Emitrr keeps everything running in sync.

FAQs

Does Intercom include AI features by default?

No. Intercom’s AI bots and automation tools are sold separately or included only in higher-tier plans.

Is Emitrr more suitable for healthcare?

Yes. Emitrr is fully HIPAA compliant and offers secure calling and messaging built specifically for healthcare and service industries.

Can Emitrr match Intercom’s scalability?

Yes. Emitrr is built for businesses that want to scale communication without breaking the bank. From solo users to large teams, it excels when it comes to scaling.

Can I customize my pricing plan with Emitrr?

Yes, Emitrr offers flexible pricing where you can build a custom package based on the specific features and tools your business actually needs.

Is Emitrr a better value for money than Intercom?

Yes, especially if you are a growing business. Emitrr offers transparent pricing, automation tools, unlimited user access, and robust communication features, which are significantly better valued as compared to Intercom.

Conclusion

When it comes to taking a comprehensive look at Intercom, it seems a very compelling platform for functionalities such as live chat and automation, but after having a close look, we have found out that it quickly becomes complex as well as expensive, specifically for growing businesses. As we have already seen that Intercom has limited calling capabilities, no built-in HIPAA compliance, and rising costs with every add-on, it is not the right fit for everyone.