Jotform Pricing Explained: Plans, Features & Value

Introduction to Jotform Pricing

Jotform is popularly known as a free form building and collection tool; however, for businesses needing access to more features, finding out Jotform pricing plans is quite important. In this guide, you will find complete details on Jotform cost, the features that come with each Jotform subscription plan pricing, its pros and cons, and whether there is a better Jotform alternative that you can go for. 

Jotform Pricing Plans Summary:

Jotform offers 5 pricing plans for its users: Starter, Bronze, Silver, Gold, and Enterprise. 

Name of the plan	Form Limit	Pricing if billed annually	Pricing if billed monthly
Starter	5	Free	Free
Bronze	25	$34 per month	$39 per month
Silver	50	$39 per month	$49 per month
Gold	100	$99 per month	$129 per month
Enterprise	Unlimited	Contact Sales	Contact Sales

Key features: 

• Multi-user platform 
• Submission storage 
• SLAs 
• Single Sign On 
• API 
• HIPAA Compliance (only available in Gold and Enterprise plans)

Let us now take a look at Jotform pricing plans in detail:

Jotform Starter Plan

Jotform starter plan is free of cost and is good for small businesses that want to begin their form collection journey without spending too much. However, Jotform’s free pricing plan comes with limitations such as no more than 5 forms, Jotform branding on forms, 100 monthly submissions, 1000 monthly form views, 100 MB space, 500 Total Submission Storage, and more. 

Jotform Bronze Plan

Jotform’s Bronze plan costs $34/month and is good for businesses or startups that need more than just the basics. This plan offers 25 forms, 1 GB space, 1,000 monthly submissions, no Jotform branding on forms, and more. However, this plan does not offer HIPAA compliance features, making it suitable for healthcare professionals. 

Jotform Silver Plan

Jotform’s Silver plan costs $39/month and is ideal for mid-sized businesses that want access to more forms and other features. With this Jotform pricing plan, you get access to 50 forms, 2,500 monthly submissions, 10 GB space, 500 fields per form, and more. However, even this plan does not support HIPAA features and also comes with a cap of 250 monthly payment submissions.

Jotform Gold Plan

Jotform’s Gold plan costs $99/month and is ideal for businesses that need more flexibility with their form building and collection. With this plan, you get 100 forms, 100 GB of space, 1,000 fields per form, 1,000,000 monthly form views, and more. This plan also supports HIPAA compliance features and can be used by businesses needing HIPAA features as well. However, it still comes with a limitation cap of 1,000 monthly payment submissions. 

Jotform Enterprise Plan

Jotform’s enterprise pricing plan comes with custom pricing and features. This plan is ideal for businesses that require advanced features, customization, and unlimited usage. The plan allows you to add multiple users and teams and offers security and HIPAA features such as user access control, single sign-on, and more. You can also customize the number of forms, storage space, monthly submissions, and form fields as per your business needs. 

Jotform Add-ons

Jotform offers a phone number add-on with which you can add and get a dedicated phone number for your AI agent, allowing it to handle calls without any fuss. With this add-on feature, the AI agent can interact with customers over voice. However, the cost of the add-on phone number hasn’t been revealed by them on their website. Calls made using this dedicated number will count toward the shared voice call limit.

Jotform Pricing vs Emitrr Pricing: A Comparison

Jotform Pricing

As discussed in the previous section, Jotform’s pricing starts at $34/month and goes up to $99/month. What are users saying about Jotform? What are some pros and cons that you need to consider? Let’s take a look: 

Pros of Jotform Pricing

• Free plan: The best advantage of using Jotform is that it offers a free plan, allowing freelancers or startups to explore this option. However, it is obvious that the free plan comes with usage limitations.
• Ease of use: Jotfrom users appreciate the ease of use when using the different features of this platform. The drag-and-drop option is especially liked.
• AI agent: Apart from forms, Jotform has now launched an AI agent as well for improving customer interactions.
• Seamless integrations: Jotform offers seamless integration with multiple external tools, and users really like that. 

Cons of Jotform Pricing

• Free plan comes with tight restrictions: Although Jotform offers a free plan, the limits on the free plan are a bit tight for small businesses.
• Access to advanced/security features: Advanced and security features such as HIPAA compliance, user access control, SSO, SLA, etc., are only available with their highest-tier plan costing $99/month, making it unsuitable for small businesses.
• Expensive for healthcare businesses: Since Jotform offers HIPAA and security features with its highest-tier plan, it is not suitable for small healthcare practitioners. 
• Not ideal for freelancers and small businesses: Even though Jotform offers a free plan, it comes with a limit of 5 forms, 100 fields per form, a single user, and more. If your requirement is even a bit more, you would have to move to their high-tiered plans. 
• Frequent price increments: A few users have highlighted that Jotform increases their pricing frequently, which makes it harder to budget long-term, especially for small businesses or solo users.
• Gets expensive as you grow: Jotform’s pricing can get a bit steep as your needs grow, especially if you need higher submission limits.

Emitrr Pricing

Emitrr is a fully HIPAA-compliant, comprehensive AI-powered communication platform for businesses that are looking to collect customer data, improve customer interactions, and more. 

If we compare it directly with Jotform, then using Emitrr, you can create feedback and surveys, and different kinds of HIPAA-compliant patient forms. You can either use the existing templates or create your own forms very easily with drag-and-drop options.

Just like Jotform, even Emitrr offers an AI SMS agent that works when you sleep. You can set up the AI agent’s name, function, hours, and more, and you can train your AI by feeding it data from your existing knowledge base. The best part is, Emitrr’s AI agent trains itself and keeps getting better with responses as it interacts with customers. 

Having said that, Emitrr is a tool that is ideal for businesses looking for data collection via forms and those looking to improve communication via SMS, VoIP, AI, etc.   

It does not offer a few features, such as a PDF editor, store builder, and report builder. If you do not require these extra features and can rather benefit from features like a VoIP phone system, SMS, appointment scheduling and reminders, reviews, and reputation builder, along with form builder, then Emitrr is a way better and more affordable choice for you. 

Here are more details about Emitrr’s pricing and extra features:

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Take a quick look at Emitrr’s VoIP pricing for each plan:

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$30 per user per month	$35 per user per month

Standard Plan

The Standard Plan includes unlimited calling per user and a collection of essential tools to manage day-to-day communication for small teams. While the features are limited, they cover exactly what most businesses need to stay connected and organized. No clutter, no confusion. 

With this plan, you get access to:

• Unlimited Calling (outbound and inbound): Each user can make and receive as many calls as needed every month to keep daily communication flowing smoothly.
• HD Voice: HD Voice improves call clarity so conversations sound crisp and professional.
• Call Hold Music: With call hold music, callers hear music while they wait, helping create a smoother on-hold experience.
• Call Recording (manual): Manual call recording allows users to record calls on demand for training or documentation.
• Call Queue Groups: Call queues organize incoming calls and hold them in line when all users are busy.
• Call Extensions: Call extensions assign direct lines or codes to individual team members or departments for easier internal routing.
• Call Routing (During and After Hours): Call routing during and after hours sends callers to different destinations depending on your set schedule.
• Call Transfer: With call transfer, live calls can be sent to another user or department without disruption.
• Call Forwarding: Call forwarding redirects incoming calls to alternate numbers or devices when you are away or unavailable.
• Number Porting: VoIP call porting enables you to keep your existing business phone number when moving to Emitrr. You can easily transfer your current VoIP number without changing what your customers already know.
• Contact Sync: Contact sync keeps your customer lists up-to-date and easily accessible during calls.
• Set Personal Working Hours: With Personal Working Hours, each user can define their call availability.
• Mobile App: Emitrr’s mobile business communication app allows users to handle calls and messages directly from their smartphone, wherever they are.
• AI Agent Customization: This is the most powerful way to simplify your workflows into a single dashboard. You can create your own AI agent to handle routine queries, assist with call routing, and support your team by managing basic interactions.

Professional Plan

The professional plan builds on everything included in the standard plan and a set of advanced tools to give your team more control, more automation, and a smarter way to handle calls. It is a solid choice for businesses that are growing, juggling high call volumes, or are set to take their communication system to the next level.

With the Professional Plan, you unlock the following features:

• Call Transcription: Call transcription automatically converts voice into text, making it easier to review and keep track of important details.
• IVR (Interactive Voice Response): IVR, also known as a call tree, helps guide callers to the right department or team member through a simple, automated menu.
• Call Recording (automated): Automated call recording captures every conversation without needing to press a button, so nothing gets missed.
• Missed Call Auto Text: Missed call auto text sends a quick, automated message to customers when you are unable to pick up, helping you stay responsive.
• Call Conference: Call conference allows multiple people to join the same VoIP call, making it easy to run meetings or group discussions directly through the platform.
• Voicemail Transcription: This voicemail transcription software turns recorded messages into readable text, saving you time when checking voicemails. If your calls are slipping through, this feature helps you catch up without missing context.
• HIPAA Compliance: Healthcare and other regulated industries need extra protection when it comes to customer data. A HIPAA compliance audit helps you stay within the rules, keep sensitive information secure, and make sure any legal trouble stays away.
• Access Management: Access management gives you control over who can view or change settings, helping you manage permissions across your team.

How Emitrr Offers Better Value for Money as Compared to Jotform?

After reading Jotform’s customer reviews, we noticed that its pricing is what its customers complain about the most.  

So why settle for less when you could choose a better Jotform alternative at a more affordable price? Here’s why we believe Emitrr might be a better form of collection and customer engagement tool for your business:

Affordable & straightforward pricing

Emitrr’s pricing is straightforward and simple, no gimmicks, no manipulation. We offer three pricing options to users: Standard, Pro, and Enterprise. The pricing plans also depend on the number of messages you wish to send. Check out the above section for a detailed breakdown of the Emitrr pricing plans or simply get in touch with Emitrr for a custom, affordable price quote. 

Capabilities beyond just forms

Emitrr is not limited to forms; it’s a complete customer engagement tool. It offers VoIP features along with texting and forms functionality, making it an all-in-one communication channel for your business. You can choose VoIP if you want and get access to features like IVR, call transcription, missed call auto text, conference calls, access management, HIPAA compliance, and more. Or you can just stick to texting, or just forms, no pressure whatsoever. 

AI SMS Agent

Emitrr offers a versatile, self-learning, and customizable AI SMS agent that works after hours, ensuring no prospect goes cold. The AI agent can collect forms and other details, answer frequently asked questions, book appointments, and more. You can check out this video to see what more Emitrr’s AI SMS agent can do:

Suitable for healthcare professionals as well

Unlike Jotform, Emitrr offers HIPAA compliance or necessary security features with most of their plans; you do not have to forcefully choose the most expensive plan just so that you get access to HIPAA compliance as well. Emitrr is ideal for all kinds of businesses, including small and large healthcare professionals. 

No hidden charges

Emitrr is committed to transparency and does not impose any hidden fees, including training or setup costs. All expenses are clearly outlined during the onboarding call, so customers know exactly what their monthly costs will be. This clarity helps ensure that your business budget remains unaffected by unexpected charges.

Unparalleled customer support

Emitrr boasts a perfect 5/5 rating on Capterra, highlighting its commitment to exceptional customer support. With Emitrr, you’ll never feel stranded; our support team is available 24/7, ensuring you receive prompt and effective solutions to any challenges you may encounter.

Pay for what you choose

If you’re hesitant to pay for features you don’t use, that’s fine. Simply reach out to Emitrr’s team to create a customized package that includes only the essential features for your business, ensuring you only pay for what you truly need.

Seamless integration with 500+ tools

Emitrr integrates seamlessly with over 500 tools, including MailChimp, Salesforce, Zapier, Hubspot, AthenaHealth, Dentrix, etc., ensuring that your customer data syncs effortlessly and your business operations run smoothly without interruption.

FAQs

Conclusion

Jotform pricing is expensive for small businesses, and it gets pricey even for mid-sized businesses as you add more forms. So, go for Jotform if you are in need of a free but very limited and basic form-building and collection application. Or better yet, switch to Emitrr if you don’t just want to improve customer interaction with forms, but also want access to communication features like AI agent, voip phone system, SMS, and more at a way more affordable price. Book a free demo with Emitrr and see why over 3000+ businesses love it.