MessageDesk Pricing: Features, Best Alternative & More

Introduction to MessageDesk Pricing

Are you a business owner exploring MessageDesk and wondering if its pricing plans meet your needs and budget? We got you!

MessageDesk is strictly an SMS marketing software offering features that help businesses improve their sms marketing and communication goals. And as far as MessageDesk’s pricing is concerned, unfortunately it has not disclosed its pricing plans for viewers. You need to contact sales to get a custom quote based on the features you require. However, as per a popular software review platform, G2, the average MessageDesk pricing starts from $49 per user per month. 

Key features: 

• Shared SMS inbox
• Mass text messaging
• Automations 
• Integrations 
• Text-enabled phone lines 

MessageDesk Pricing vs Emitrr Pricing: A Comparison

MessageDesk Pricing

From the information provided by major review platforms, we know only about MessageDesk’s base plan starting at $49 per user per month, how much does it charge you for a higher plan, that is still unclear. From the available information and customer reviews, here are some pros and cons of MessageDesk and its pricing that you must know: 

Pros of MessageDesk Pricing

• Good customer service: Customers really appreciate the fast and helpful resolution provided by MessageDesk’s customer service team.
• Mobile app: MessageDesk offers a mobile app which makes it very accessible and easy to use when you are on the go.
• Powerful scheduling feature: Many customers have highlighted how good MessageDesk’s scheduling feature is and it helps them save time. 

Cons of MessageDesk Pricing

• Expensive per-message pricing: Customers have highlighted that although MessageDesk’s monthly plans are priced competitively, their per-message pricing is above average and on the expensive side. 
• Limitations in MMS texting: As per user reviews, you can only add one image in a message, so if you are in need of a messaging platform for running SMS marketing campaigns that require sending images as well, then this may be a problem. 
• Managing duplicate contacts is tedious: MessageDesk does not offer any feature to manage duplicate contacts or any feature to organize the contact list by alphabet or group. So you have to trim and update duplicates manually, which takes a lot of time.
• Other software bugs: Users have complained about different issues with MessageDesk, such as sometimes the text appears twice, invoice sync doesn’t always work, replies turn into multiple threads, etc. 
• Difficult to use: For beginners, MessageDesk could be a bit challenging to use; getting used to it requires time.
• Limited integration: MessageDesk has mentioned integration with only Zapier in its base plan. So either it does not offer more integrations, or more integrations are available only with higher plans.   

Emitrr Pricing

Although MessageDesk has not revealed all of their pricing plans, we do know that Emitrr’s pricing is quite affordable compared to MessageDesk with base pricing starting at just $42 per month. 

So Emitrr offers three pricing plans for its users: Standard, Pro, and Enterprise. These Emitrr pricing plans also depend on the number of messages you wish to send. Here’s a detailed breakdown of the Emitrr pricing plans: 

Number of message credits	Standard	Pro	Enterprise
500	$42 per month	$45 per month	Contact Sales for a customized quote.
1000	$68 per month	$73 per month
2000	$110 per month	$118 per month
3000	$138 per month	$148 per month
5000	$210 per month	$225 per month
7500	$315 per month	$337 per month
10000	$420 per month	$450 per month
15000	$486 per month	$522 per month
20000	$540 per month	$580 per month
30000	$741 per month	$796 per month
40000	$876 per month	$941 per month
50000	$1011 per month	$1086 per month
100000	$1820 per month	$1960 per month

Note: 

• You only pay for what you use. This pricing is based on the number of messages that you want to send out per month. You can contact sales if you are a large enterprise and want a personalized quote based on your use case. 
• If you’re a healthcare business, then you need to pay an additional $200 fee that will give you access to all advanced automations you require. 
• If you require AI capabilities, you can upgrade from Standard to Pro plan. 

Key features: 

• Shared SMS inbox: Share your business sms inbox with your team, assign chats, reply to conversations, add notes, and more. 
• Message scheduling: Emitrr allows users to schedule messages. You can either schedule a single message or multiple messages and change time as per your preferred time zones, etc. 
• Two-way text messaging: Allow your patients to seamlessly text you back for better engagement with two-way texting.  
• Group chat: Start a group chat and allow group members to reply normally or individually on a group thread. 
• Mass/bulk messaging: Communicate changes in appointment schedule or send any other important notifications to all your patients at once with mass texting.  
• Webchat: Allow website visitors to start a chat with you by adding Emitrr’s web chat widget to your website.  
• SMS marketing: Do SMS marketing for your healthcare practice by using features like drip campaigns, free sms templates, and more. 
• Chrome extension: Don’t worry about switching between tabs simply install Emitrr’s Chrome extension and access all features easily. 
• Voicemail transcription: Get a crisp summary of your voicemails and save time by avoiding listening to the entire call. 
• VoIP: Reduce cost by implementing our VoIP phone system and manage patient calls better with features like call routing, call queuing, call recording, call transfer, etc.  
• Contact management: Manage your contacts easily with easy import and export options, seamless integration with 500+ external tools, etc.  
• AI assistance: Get AI driven assistance to automate repetitive work with Emitrr’s AI features like:  

1. Auto responses 
2. Message translation
3. Message tuning 
4. AI rule engine 

How Emitrr offers better value for money as compared to MessageDesk?

After reading MessageDesk’s customer reviews, we noticed that its pricing is more on the expensive end and not only does it offer just SMS features but also lack when it comes to contact management, integrations, automations, etc.  

So why settle for less when you could choose a better MessageDesk alternative at a more affordable price? Here’s why we believe Emitrr might be a superior patient communication and engagement tool for your healthcare practice irrespective of your size:

Affordable & straightforward pricing

Emitrr’s pricing is straightforward and simple, no gimmicks, no manipulation. We offer three pricing options to users: Standard, Pro, and Enterprise. The pricing plans also depend on the number of messages you wish to send. Check out the above section for a detailed breakdown of the Emitrr pricing plans. 

VoIP capability

Emitrr also offers VoIP features along with texting functionality, making it an all-in-one communication channel for your healthcare practice. You can choose VoIP functionality if you want and get access to features like IVR, call transcription, missed call auto text, conference calls, access management, HIPAA compliance, and more. Or you can just stick to texting, no pressure whatsoever. 

AI-driven messaging

While both platforms offer SMS capabilities, Emitrr goes a step further with AI-powered messaging that automates responses, follows up with customers, and manages bulk messaging efficiently. MessageDesk’s SMS features are more basic, with limited automation.

No hidden charges

Emitrr is committed to transparency and does not impose any hidden fees, including training or setup costs. All expenses are clearly outlined during the onboarding call, so customers know exactly what their monthly costs will be. This clarity helps ensure that your business budget remains unaffected by unexpected charges.

Pay for what you choose

If you’re hesitant to pay for features you don’t use, we’ve got you covered. Simply reach out to Emitrr’s team to create a customized package that includes only the essential features for your business, ensuring you only pay for what you truly need.

Unparalleled customer support

Emitrr boasts a perfect 5/5 rating on Capterra, highlighting our commitment to exceptional customer support. With Emitrr, you’ll never feel stranded; our support team is available 24/7, ensuring you receive prompt and effective solutions to any challenges you may encounter.

Secure Texting

One of the best features of Emitrr is that it allows you to enable secure texting, which enables a private session between you and the patient so that you can communicate confidential patient details without any worries. Take a look at this quick video to understand how Emitrr’s secure texting function works:

Seamless integration with 500+ tools

While MessageDesk’s basic plan lacks integration options, users have noted that the integration process can be time-consuming and complex. In comparison, Emitrr seamlessly connects with over 500 tools including MailChimp, Salesforce, Zapier, Hubspot, AthenaHealth, Dentrix, etc. ensuring that your customer data syncs effortlessly and your healthcare operations run smoothly without interruption. 

Frequently Asked Questions

Conclusion

MessageDesk’ pricing is slightly on the expensive side, and although it does offer good texting features, it lacks in many aspects with respect to frequent bugs, limited integration, high per message price, etc.

If you can get access to way more messaging features including proper contact management, toll-free numbers, free templates, automation, at a much lesser price then why settle for less? Book a free demo with Emitrr now and see for yourself how it offers better value for money as compared to MessageDesk.