10 Best OhMD Alternatives For Your Business

Introduction to OhMD Alternatives

Are you an existing OhMD user or are you looking for a better OhMD competitor? Search no more, because you are at the right place. Despite its popularity, OhMD has faced criticism from users due to limitations and drawbacks. This extensive guide will help you explore better OhMD alternatives such as Emitrr, aiming to enhance patient communication and experience in your healthcare practice.

But before we deep dive, have a quick look at the options we are going to explore:

What is OhMD?

OhMD is a modern HIPAA-compliant patient communication platform. Whether you leverage multiple channels or execute a robust patient communication strategy, OhMD can be customized to your needs. The software comes with plenty of useful features; however, the expensive pricing, failure in sending SMS, and other technical glitches are common reasons why users look for alternatives to OhMD. Here’s a detailed look at OhMD: 

OhMD Features

• Two-way texting: Allow your patients to text you back with a two-way texting feature.
• Patient calling: Place voice calls to patients about clinical questions, billing, and scheduling, without leaving OhMD.
• Forms and patient surveys: Send patient insurance cards, educational information, pictures, or links in seconds.
• Automated texting: Automate patient outreach by sending customized reminders for recall texts for your medical practice.  
• Broadcast texting: Send emergency notifications and other text alerts to multiple patients at once.  
• Team collaboration: Track user activity, audit conversations, assign roles, and more with team collaboration features. 
• Referral management: Get a dedicated patient referral phone number that referrers can call or to with automatic transcription.

OhMD Pros & Cons

OhMD Pros

• Live website chat: OhMD offers a live website feature that helps in converting visitors into potential patients. 
• Video visit: Using OhMD’s video visit feature, you can cater to your patients from anywhere and offer them more flexibility. 
• Plenty of features: This software comes with plenty of features, be it for texting, reputation management, or automation. 

OhMD Cons

• Limited messaging templates: OhMD offers a very limited number of templates, and this can burden your operations team with time-consuming manual responses, hindering staff productivity.
• Expensive: OhMD’s paid plan starts at $250 a month, which is quite expensive compared to other OhMD alternatives. 
• Lacks app: OhMD does not offer app even with the paid plan. 

OhMD Pricing

OhMD offers basic SMS features for free, but its more comprehensive plans start at $250 a month. 

OhMD Integrations

OhMD integrates with PMS and EHR software seamlessly, including:

• Athenahealth
• Allscripts
• DrChrono
• Cerner
• AdvancedMD
• eClinicalWorks
• Veradigm
• Epic

OhMD Customer Support Channels

• Email
• Wechat
• Phone

OhMD Reviews & Ratings

OhMD has a rating of 4.8/5 on g2 and here’s what OhMD users are saying:

“I like using OhMD because most patients have their phones set up to block unknown callers, and many don’t even check their voicemail.”

“I’ve only been using OhMD for about 2 months so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

Source: g2

Reasons to Look for an OhMD Alternative

• No group texting feature: OhMD users have raised concerns about the absence of a crucial feature: the ability to send individual bulk texts to group members or create group threads for group messaging. This limitation results in wasted time and repetitive work, which is particularly crucial for healthcare practices needing efficient communication with patients.
• No Read/UnRead message feature: Managing a high volume of patient messages is challenging, and OhMD’s lack of a basic feature – the ability to mark messages as read or unread – can lead to delayed responses, missed conversations, and a negative impact on the patient experience.
• Frequent platform logouts: Frequent logouts from the OhMD platform can disrupt the essential connection between healthcare teams and their patients. Staying logged in is crucial for timely response, improved patient engagement and efficient workflow. 
• Failure of message delivery: A texting platform’s core function is to deliver messages promptly and accurately, but OhMD users have reported issues with failed or delayed message deliveries, leading to disruptions in patient communication and a negative patient experience.

Features to look for in OhMD Alternative

AI Capabilities

The first thing to consider in your secure messaging app for patients is AI. Choose an app that uses AI because it can help you take better care of patients, get better health results, and work more efficiently. AI can make things easier, like improving reports and paperwork, keeping track of regulations, making rules to protect patient information, and taking care of everyday tasks.

Audit Control

Audit control is another key feature to look for when selecting the right messaging software for your practice. Having audit controls in place helps you keep track of how patient information is sent and stored, and it can alert you to any unauthorized access. Regular texting is not secure on its own, so having these controls in your software is important. This way, you can protect patient data and stay compliant with HIPAA regulations.

Automated Texting 

Choose a medical communication app that lets you set up automatic messages for routine tasks. This will reduce the amount of work you have to do manually and make sure all questions are answered. You can use automated messages for sending appointment reminders, surveys, payment links, and holiday greetings.

Access Management 

The healthcare messaging app should allow you to assign different roles to users and control how much information they can access. The system should also keep track of user activity so you can review it if there are any data leaks.

Mass texting

The HIPAA-compliant text messaging software you choose should let you send mass text messages to many people at the same time. With the right patient messaging software, you can also customize these messages while still following the rules. This will save you a lot of time and effort.

Auto log-off

The feature automatically logs you off after a certain amount of time when there’s no activity. This feature helps prevent data theft if the app is left idle. The app checks for activity like mouse movements, typing, or clicks. If it doesn’t detect any activity for a while, it will log off automatically. So be sure your secure patient messaging app has this feature.

No Open Source

By nature, open-source apps can’t meet HIPAA standards. If you still want to use an open-source platform, check that it has all the necessary protocols to be HIPAA compliant. If it doesn’t meet the compliance you need, it’s better to choose a non-open-source patient messaging service.

Integration With EHR/EMR

The HIPAA-compliant texting app should integrate with your EHR system to save conversations for audits and automate message scheduling. This connection will simplify clinical and administrative tasks, allowing you to access all information from one dashboard without switching tabs.

TCPA Compliance

Along with following HIPAA guidelines, the HIPAA messaging service you choose should also help with TCPA compliance. This means you need to get clear written permission from your patients before sending them marketing messages and give them the choice to opt out of texts. Staying compliant will help you avoid heavy fines and keep a good relationship with your patients.

Strong Security Features

Look for strong security measures and protocols such as two-factor authentication, secure getaway, encryption, real-time alerts, and other threat detection capabilities so that you can keep your PHI secure. All of these security features can reduce the risk of data breaches and help ensure compliance with security standards.   

Message Lifespan

Find a HIPAA-compliant texting app that lets you send messages that automatically delete from both your phone and the recipient’s phone after a set time. Since the messages are deleted after a while, you won’t have to worry about unauthorized access, even if the device is stolen.

Interoperability

Interoperability is an important feature for sharing data more easily. It allows different systems to exchange data, which improves data quality, reduces manual work, increases productivity, cuts costs, and gives you real-time access to medical records. This is a valuable function to have in your medical messaging system.

10 Best OhMD Alternatives

1. Emitrr
2. Klara
3. TigerConnect
4. RevenueWell
5. Mend
6. NexHealth
7. LumaHealth
8. Weave
9. SolutionReach
10. MessageDesk

1. Emitrr | Emitrr Vs OhMD 

Emitrr Overview

Emitrr is a popular HIPAA-compliant texting app and one of the best alternatives to OhMD. The software offers comprehensive communication solutions to healthcare providers across different domains. This secure text messaging app complies with the HIPAA and HITECH guidelines and makes sure that the patient data is secure and can only be accessed by authorized personnel. Emitrr customers can have the data transfer and the text encrypted and can also have their data deleted. Apart from this, Emitrr also maintains the required physical, administrative, and technical safeguards to ensure all the ePHI and PHI remain safe and private. 

With this medical texting service for healthcare, you can collect insurance-related details, send reminders to your patients, send emergency notifications, help them book appointments, communicate with them in real time, and also collaborate with your medical staff seamlessly. While automation saves plenty of precious hours and reduces staff burnout, integration with your EMR/EHR and PMS streamlines your workflow by bringing all your tasks onto one single dashboard.

Emitrr Features 

• End-to-end encryption: This ensures that all the messages in transit are encrypted so that they cannot be accessed or intercepted by unauthorized parties.  
• File sharing: Share important documents like health insurance details, lab reports, test reports, etc. through a secure portal that can’t be traced by carriers.  
• Access controls: Limit who can access patient data on your portal. Also, create activity logs for each user to monitor overall activity.
• Data privacy: Emitrr follows important data protection measures to keep sensitive patient information private, including how it is stored and shared.
• Secure text messaging: The secure text messaging feature, when enabled, redirects you to a secure gateway where you can access and share data with your patients safely.

Here’s a quick view at Emitrr’s secure texting feature works:

• Automation: Automate the mundane tasks of your healthcare practice by using canned responses and customizable SMS templates for frequently asked questions. 
• 2FA: Set two-factor authentication to add an additional layer of security and to keep your patient data safe.
• Real-time alerts: Generate SMS alerts regarding changes in appointment schedules, updates in services, etc., and share them with your patients in real time.
• Text messaging: Take advantage of various texting capabilities, such as mass texting, group texting, two-way texting, schedule-based messaging, etc., to ensure seamless communication with patients. 
• Integration with tools: Integrate your EMR/EHR and PMS with Emitrr and relieve yourself from the hassle of juggling with multiple tabs or switching context
• Online appointment scheduling: Offer this option to your patients and allow them to schedule their own appointments with just a single click.
• Text-enable number: Get your existing healthcare clinic number text-enabled to enjoy both texting and calling from the same number.

Pros of Emitrr

• Exceptional customer service: Emitrr takes great pride in offering the best customer support. Their team is available 24/7 and is very efficient in providing solutions. The best part is that Emitrr is rated solid 5/5 stars on Capterra for customer service. 
• Secure texting platform: Emitrr is HIPAA compliant and also TCPA compliant. It ensures all your business communication is being done securely.
• Secure chat feature: Emitrr offers a very cool secure chat feature, which, when turned on, allows you to have a private conversation with your patients. 
• 100% transparency, no hidden charges: This HIPAA-compliant texting platform gives complete transparency in pricing right from the initial call and does not surprise you with hidden charges later. 
• Customization options: Emitrr can give you a customized price quote and texting plan specifically tailored to your healthcare needs. 

Cons of Emitrr

• More advanced features are being launched.

Emitrr Pricing

Emitrr offers flexible pricing options that can be tailored to your specific needs and use cases. You can contact support for the same.

Emitrr Integrations

Emitrr seamlessly integrates with over 500 EHR/PMS software, including: 

• Denticon
• AthenaHealth
• Dolphin
• Drchrono
• Eaglesoft
• Dentrix Enterprise
• Curve Hero
• Dentrix
• Dentrix Ascend
• Kareo
• eClinicalWorks
• OpenDental
• Orthotrac
• Practiceworks
• And more!

Emitrr Reviews & Ratings

Emitrr has a cumulative rating of 4.8 on Capterra and 4.7/5 on g2. Have a look at what Emitrr users are saying:

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“Emittr’s on boarding was superior to other texting software companies. We found the platform to be user friendly for clients and internal staff. The live chat feature on website is outstanding.”

Source: Capterra 

Emitrr Support Channels

• Phone: Call Emitrr at +1 (210) 941-4696
• SMS
• Live chat: Chat with Emitrr’s live representatives
• Knowledge base
• Email: Send email to Emitrr’s support team at [email protected]
• FAQs/forum

2. Klara | Klara Vs OhMD

Klara Overview

Klara is a comprehensive patient communication platform that offers SMS messaging for healthcare professionals and telemedicine options. The software’s best highlight is that it is very easy to use, and it comes with a lot of automation capabilities. However, poor integration and limited functionality are the two biggest pain points of this patient communication software. Here’s a detailed overview of what Klara has to offer:

Klara Features 

• Appointment reminders: Send appointment reminders to patients via SMS with options to confirm, cancel, or reschedule appointments.
• EHR integration: Simplify your workflow and keep your records updated by integrating your current EHR system with Klara. 
• Webchat: Enable the web chat feature and interact with potential patients right on the website.
• Broadcast messaging: Update changes in the schedule of healthcare providers and share important information with all your patients scheduled for the day at once with broadcast messaging. 
• Healthcare automation: Automate routine tasks like appointment reminders, patient messaging, etc., to reduce administrative workload and improve patient interaction. 
• Two-way texting: Allow your patients to text you back with a two-way texting feature.
• Textable numbers: Make your medical phone number textable without changing numbers and start receiving patient SMS. 

Pros of Klara

• Telemedicine support: Klara offers a telemedicine facility with features like a virtual waiting room and video streaming, allowing your patients to connect with you remotely.
• Intuitive dashboard: The Klara app has a very intuitive interface and is super easy to use. Klara’s desktop version is also well-designed and can easily be used by all.
• Useful automation capabilities: Klara automates many routine tasks such as answering calls, sending appointment reminders, sending patient forms, etc., and reduces administrative workload. 
• Engagement optimization: With features like two-way texting, secure texting, file sharing, etc., Klara helps healthcare professionals simplify patient communication for better patient engagement. 

Cons of Klara

• Poor integration with PMS/EMR/EHR/ systems: Klara does not integrate with PMS/EMR/EHR/ systems seamlessly, affecting the way healthcare professionals communicate with their patients.
• Unreliable customer support: Klara users often complain about delayed responses from Klara’s customer support team, even for urgent issues. They have also pointed out how the limited support options pose a lot of problems for users. 
• Many functional issues: Users find many functional issues with the Klara app, such as issues with internal message assignment, issues with labeling conversations, etc, which affect the day-to-day healthcare tasks. 
• Limited team collaboration features: Klara lacks many team communication features such as conversation tags, conversation assignments, sharing reference notes, tags, etc.

Klara Pricing

Klara has not revealed any information related to its pricing.

Klara Integrations

Klara integrates with EHR & PMS software, including:

• Practice Fusion
• EpicCare EMR
• NexHealth
• ModMed
• Athenahealth
• Nextech
• DrChrono
• Oracle Health

Klara Reviews & Ratings

Klara customer ratings is & 4.5/5 on G2 and 4.3/5 on Capterra, and here’s what users are saying about it:

“What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.”

“The way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs.”

Source: Capterra 

Klara Support Channels

• Phone
• Chat
• Email

3. TigerConnect | TigerConnect Vs OhMD

TigerConnect Overview

TigerConnect is a HIPAA-compliant patient text messaging software that aims to transform patient communication through SMS and telehealth solutions. TigerConnect ensures patient-centered care in the digital age by keeping SMS messages HIPAA-compliant. The platform offers strong scheduling and secure texting functions; however, you may experience frequent glitches and may have to deal with unreliable customer support. 

TigerConnect Features 

• Medical texting: Ensure HIPAA-compliant texting for medical professionals and protect patient data with secure messaging.
• Two-way texting: Engage in one-on-one conversations with your patients to address problems or to book appointments.  
• Telehealth solutions: Carry out virtual conversations with patients and staff securely with this OhMD competitor.  
• EMR integration: Streamline your healthcare workflows by integrating TigerConnect with your internal tools. 
• Group texting: Form closed groups with caregivers and patients for seamless communication.

Pros of TigerConnect

• HIPAA-compliant medical messaging: TigerConnect is a HIPAA-compliant texting app, and it ensures all your patient communication is done securely. 
• Strong scheduling functions: The TigerConnect app comes with plenty of scheduling features that allow you to distribute call assignments, automatically block appointments, and swap shifts directly.
• EHR embed: TigerConnect’s framework ensures that you can connect to all your critical systems, such as EHR, physiological monitors, nurse calls, etc., on a single dashboard. 

Cons of TigerConnect

• Glitchy system: Many users have pointed out that TigerConnect’s system is glitchy; it lags, shows errors, and delays in sending SMS, among others. 
• Cumbersome workflow & app: Maneuvering the TigerConnect app and using it can be a challenge due to cumbersome workflow. 
• Unreliable customer support: Many users have shown their disappointment with TigerConnect’s customer service because of their slow response and ineffectiveness in giving solutions. 
• Limited features & customization options: TigerConnect comes with very limited HIPAA-compliant texting features, so if your main goal is to improve patient communication via SMS, then you’ll get only limited features.

TigerConnect Pricing

As per SelectHub, the pricing of TigerConnect starts from $199 per month. For more details, you will need to contact their support team.

TigerConnect Integrations

TiggerConnect integrates with many EHR/PMS software and tools. 

TigerConnect Reviews & Ratings

TigerConnect has a customer rating of 4.5/5 on g2 and 4.7/5 on Capterra. Here’s what TigerConnect customers are saying:

“Ease of Use, Reliability, Efficiency. It allows staff to bridge the gap of patient care when our physicians are not physically present in clinic.”

“There were a lot of glitches. Would have multiple “updates” that could sometimes take an entire day to complete. Also it could be difficult to find specific groups since groups titled with the same thing could be duplicated, I wish that wasn’t an option.”

TigerConnect Support Channels

• Phone
• Email
• Chat
• Live rep
• Knowledge base

4. RevenueWell | RevenueWell Vs OhMD 

RevenueWell Overview

RevenueWell is a leading secure medical messaging app specially meant for dental practices. This software allows dental practices to enhance and streamline their workflows, improve patient relationships, and boost growth, while also maintaining HIPAA compliance. This dental messaging app integrates seamlessly with your EHR/EMR and offers functions that help you grow your practice. Here’s a detailed look at what Revenue Well has to offer: 

RevenueWell Features 

• Dental SMS automation: Automate your dental patient appointment reminder via texts to reduce no-shows.  
• Dental appointment scheduling: Allow your dental patients to schedule their own appointments from anywhere, anytime.  
• Two-way texting: Allow your dental patients to text you back with a two-way texting feature.
• Review and reputation management for dentists: Send automated review requests and improve the online reputation of your dental practice. 
• Insurance verification: Verify your patients’ insurance automatically with a powerful dual provider portal data and clearinghouses – in seconds. 

Pros of RevenueWell

• Good customer service: Users really appreciate RevenueWell’s customer service for offering quick and helpful resolutions to issues.  
• Intuitive interface: The RevenueWell dashboard is designed intuitively and is really liked by users for its simplicity. 
• Seamless integrations with dental software: RevenueWell integrates seamlessly with many dental third-party tools, ensuring a smooth workflow. 

Cons of RevenueWell

• Unresponsive mobile app: RevenueWell’s app has an awkward design, it takes time to load, and users find it difficult to navigate the app. 
• Frequent glitches: Many user complaints point to how glitchy RevenueWell can be. The app does not work smoothly, takes time to load, and shows all kinds of errors randomly. 
• Basic features: This OhMD alternative comes with very basic HIPAA-compliant SMS features, which may not be enough for some practices.  

RevenueWell Pricing

RevenueWell pricing plans are: 

• Starter: $189 per month  
• Professional: Need to contact support 
• Premium: Need to contact support 

RevenueWell Integrations

RevenueWell integrates with a bunch of popular PMS systems, including: 

• Denticon
• Dentrix
• Dentrix Ascend
• OpenDental
• Fuse
• Eddson
• And more!

RevenueWell Reviews & Ratings

RevenueWell customer ratings on Capterra is 4.6/5 and on G2 is 4.7/5. Here’s what RevenueWell users are saying: 

“This is not only friendly, fast and efficient but has many features that a very useful. The only forms are amazing and were so important during the height of COVID.”

“Freezes up often, not sure if messages are being sent. Patients like to sent photos of dental cards but the system does not display them. System does not recognize when patients confirm appointments. We wish the new patient forms were part of the overall package”

Source: Capterra 

RevenueWell Support Channels

• Phone
• Email

5. Mend | Mend Vs OhMD

Mend Overview

Mend is another good HIPAA-compliant medical texting app that comes with plenty of healthcare automation features. The software offers great user experience, telehealth options, and great customer service. However, connectivity issues and high front costs are two of its biggest challenges. Have a detailed look at Mend below: 

Mend Features 

• Digital intake forms: Offer digital intake forms to patients to reduce patient waiting time. 
• Hipaa-Compliant group video conferencing: Offer telehealth option to your patients via HIPAA-compliant group video conferencing. 
• Appointment reminders: Send out automated appointment reminders and reduce no-shows. 
• Patient self-scheduling: Offer the option to self-schedule appointments for patients. 
• Automated payments: Send automated payment links to patients upon providing service, and let them make payment comfortably using multiple options. 
• Digital patient check-ins: Allow patients to check in digitally and reduce their waiting time. 

Pros of Mend

• SMS and calling features: Mend users appreciate how they can text as well as call patients, in case they do not show up. 
• Great end-user experience: Users appreciate the sleek app and web design and how easy it is to use the Mend software. 
• Good customer support: Mend’s customer support team is very professional and helpful. The team is always available to offer quick resolutions. 

Cons of Mend

• Connectivity issues: Many Mend users have pointed out that they face connectivity problems or communication delays frequently when using this platform. 
• Slow software: Another big complaint that Mend users have is about how slow this software is, and how frustrating it can get to wait for it to load. 
• High up-front cost: Although Mend has not shared its pricing, many user reviews suggest that this software has a high up-front cost, which may not be suitable for many.

Mend Pricing

Mend has not shared any information related to its pricing; you will have to get in touch with them to know that. 

Mend Integrations

Mend seamlessly integrates with PMS and EHR systems, including:

• eClinicalworks
• AdvancedMD
• Kipu
• Athenaone
• Acumen
• Allscripts
• And more!

Mend Reviews & Ratings

Mend has a customer rating of 4.6/5 on Capterra and 4.7/5 on g2. Here’s what Mend users are saying:

“I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.”

“Major healthcare compliance concerns and as an organization, we’ve had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do.”

Source: Capterra 

Mend Support Channels

• Phone
• SMS
• Email

6. NexHealth | NexHealth Vs OhMD

NexHealth Overview

Nexhealth is a popular patient communication service offering online appointment scheduling and secure patient texting features. This HIPAA-compliant scheduling app caters to dentists, hospitals, doctors, and medical offices, offering different patient engagement capabilities. The software integrates with your EHR seamlessly and offers real-time scheduling options for a better workflow. Have a look at NexHealth in detail: 

NexHealth Features 

• Two-way texting: Allow your patients to text you back with a two-way texting feature.
• Access control: Create activity logs for your users and monitor overall activity. 
• EHR integration: Streamline your healthcare workflows by integrating NexHealth with your internal tools.  
• Secure patient texting: Keep conversations confidential and secure to protect patient data and boost patient engagement.
• Online appointment scheduling: Allow patients to schedule their own appointments. 
• Reminders: Send customizable reminders for recalls, upcoming appointments, or forms, to reduce no-shows in your outpatient clinic or any other clinic. 
• Reviews: Send review requests to patients automatically right after their appointments. 

Pros of NexHealth

• Great customization features: This software comes with plenty of customization features for scheduling appointments, sending reminders, etc. 
• Seamless integrations: The NexHealth app integrates with PMS and EHR tools effectively and ensures a smooth workflow. 
• Easy to set up: The software is easy to use and navigate, it is intuitive, and its functionality addresses the gaps in functionality of different PMS.

Cons of NexHealth

• Limited support: NexHealth offers customer support for limited hours only, which becomes challenging for users in case of urgent issues. 
• Laggy app: Users have highlighted that the NexHealth app often lags, making it quite annoying for users to operate.

NexHealth Pricing

You will need to get in touch with NexHealth contact support to get a custom quote.

NexHealth Integrations

NexHealth integrates with many PMS and EHR software.

NexHealth Reviews & Ratings

NexHealth has a rating of 4.9/5 on Capterra and 4.8/5 on g2. Here’s what NexHealth customers are saying: 

“I love that we are able to communicate in real time to our pateints via text. I love all the inforamtion that is requested at the time of making their appointments.”

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality – east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.”

Source: Capterra 

NexHealth Support Channels

• Email
• Phone
• Chat

7. LumaHealth | LumaHealth Vs OhMD

LumaHealth Overview

LumaHealth is a messaging app meant for healthcare. The app aims to simplify patient journeys through features like online appointment scheduling, patient feedback, appointment reminders and recalls, waitlist management, and more. This HIPAA-compliant messaging service caters to specialty groups, health systems, enterprises, primary care practices, and more. It also offers a variety of capabilities to ensure seamless communication with patients and staff members. Here’s a detailed look at LumaHealth. 

LumaHealth Features 

• EMR integration: Integrate this OhMD alternative with your existing EHR/EMR for easy access to patient information. 
• Broadcast messaging: Send important notifications and emergency alerts to multiple people at once. 
• Automation: Automate outreach for sending customized reminders and recall texts for effective patient communication.
• Reviews and reputation management: Send review links and collect patient feedback to improve and manage your healthcare practice’s reputation. 
• Scheduling: Allow patients to book appointments via SMS and set up rule-based scheduling of appointments. 

Pros of LumaHealth

• Integrates with multiple EHRs: Users appreciate how well LumaHealth integrates with different EHRs and brings together all the processes in one place. 
• Easy-to-use interface: LumaHealth has a modern and easy-to-use interface that can be used by people at all levels easily. 
• Good automation capabilities: This software offers many automation capabilities, such as AI voice navigator, Luma bot, scheduler assistant, etc., to automate tasks related to scheduling appointments. 

Cons of LumaHealth

• No live support: The biggest complaint of users is that LumaHealth does not offer live chat support, and that really becomes a challenge for users when they face urgent issues.  
• Expensive for small practices: LumaHealth’s pricing starts at $250 a month, which can be quite expensive for small healthcare providers. 
• Offers limited features: This OhMD competitor offers very less HIPAA-compliant SMS texting features and majorly comes with features related to online scheduling. 
• Limited customization: Since there is a lack of SMS features, there is also a limitation to how much customization you can do using LumaHealth. 

LumaHealth Pricing

LumaHealth has not revealed its pricing plans on its website. However, according to Software Advice, it charges about $250 per month from its customers.

LumaHealth Integrations

• Epic
• OracleHealth
• Veradigm
• eClinicalWorks
• Meditech
• Greenway

LumaHealth Reviews & Ratings

LumaHealth customer service rating is 4.6/5 on Capterra and 4.8/5 on g2. Here’s what LumaHealth users are saying:

“I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn’t and this capability is huge for us.”

“Not having access to patient account numbers and not being able to exclude patients by insurance companies are our major hurdles. It is also a bit pricy and the contract terms are long and inflexible.”

Source: Capterra 

LumaHealth Support Channels

LumaHealth offers solutions to customer queries and concerns only through email/ticketing. A lot of users have complained about the lack of real time/live support on this platform.

8. Weave | Weave Vs OhMD 

Weave Overview

Weave is a secure texting app that caters to small healthcare practitioners with its HIPAA-compliant texting capabilities. This HIPAA-compliant chat app also offers comprehensive communication capabilities for medical offices operating in individual locations. The software is particularly ideal for optometrists, veterinarians, dental practitioners, medical spas, plastic surgeons, etc., However, Weave’s biggest downside is its expensive pricing. Have a detailed look at this OhMD competitor. 

Weave Features 

• Online appointment scheduling: Allow your patients to schedule their own appointments with your medical practice as per their convenience.
• Reminders: Send automated SMS reminders to patients ahead of their appointments to reduce no-shows.   
• Missed text auto-reply: Send out automated SMS to patients in case you miss their messages. 
• Two way texting: Solve patient issues by engaging in one-on-one conversations with them in real-time.  
• Team chat: Connect with your medical staff from anywhere and keep everyone in the loop for all communications.  
• Bulk texting: Send out hundreds of SMS at once and reach out to multiple patients. 
• Reviews: Send SMS review requests to patients and build your online healthcare reputation. 
• Billing and payments: Send payment requests to your patients via text before mailing a statement and let them pay online to you.

Pros of Weave 

• Ease of use: Weave has a modern interface for both the app and desktop versions and is highly appreciated by users for its simplistic design and ease of use. 
• Great mobile app: Users also appreciate how great Weave’s app is and how it allows them to tackle patient conversations right on their cell phones, anywhere, anytime. 
• Insurance verification: This OhMD alternative verifies your patients’ insurance automatically and imports the same into your office’s schedule in the Weave app automatically.

Cons of Weave 

• Expensive software: Weave’s pricing starts at $399 a month with a setup fee of $750, making it a very expensive software compared to other options. 
• Inconsistent customer support: This alternative of OhMD does not offer the best customer service. Many users have pointed out how slow and unresponsive Weave’s customer support team is. 
• Limited text features: A lot of features, such as the option to reply on a thread, filters to sort individual conversations, etc., are missing on the Weave platform. 
• Frequent glitches: Users point out how often they face outages and frequent downtimes when using the Weave software. 

Weave Pricing

There are four Weave pricing plans that you can choose from: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Integrations

Weave integrates with a number of EHR and PMS software, including:

• Sensei
• OrthoTrac
• Softdent
• PracticeWorks
• Win OMS
• drChrono
• Dolphin
• Eaglesoft
• And more!

Weave Reviews & Ratings

Weave customer ratings on Capterra is 4.8/5 and on g2 is 4.5/5. See what customers are saying about Weave:

“Great experience, great to be able to access all systems from the app and great to have the phones so integrated with our software. Makes patient communication very efficient and more personalized.”

“The app interface is small, about the size of a normal cell phone face. There’s no excuse for this on a desktop app. Also, the text feature is limited. All texts come into one inbox, and there’s no way to parse out individual conversations by user. In other words, there are no text threads to help organize things. Finally, Service quality issues have plagued with over the past couple of months. It is becoming less reliable, and also it takes a long time to get through to support.”

Source: Capterra 

Weave Support Channels

• Chat
• Phone
• FAQs/Forum
• Email/Help Desk
• Knowledge Base

9. Solutionreach | Solutionreach Vs OhMD 

Solutionreach Overview

SolutionReach is a secure medical messaging app that follows detailed policies and procedures to protect PHI. This OhMD alternative is also HIPAA-compliant and offers data encryption and cloud-based security. It caters to vision groups, hospitals, dental practices, and DSOs and offers features that aim to boost patient engagement and patient retention. Having said that, the biggest problem with this software is its poor customer service and glitches. Have a detailed look at Solutionreach below:

SolutionReach Features 

• Two-way patient texting: Conversate with your patients one-on-one to solve their queries in real time.  
• Digital patient intake: Send online patient forms automatically prior to the patient’s appointment and streamline workflow. 
• Mass texting: Send out hundreds of SMS at once and reach out to multiple patients.  
• Telehealth: Give video conferencing options to patients and earn more revenue. 
• EHR integration: Integrate this alternative of OhMD with your existing EHR/EMR for easy data access.    
• Online reputation management: Improve your practice’s online reputation by sending out review requests to patients. 
• Insurance verification: Automated the collection and verification of insurance forms of patients. 
• Access controls: Limit who can access patient data on your portal. 

Pros of Solutionreach

• Useful insurance feature: This software’s useful insurance feature automates the process of collecting and verifying your patient’s insurance and ensures precious time doesn’t go to waste. 
• Intuitive and easy-to-use software: The design of this software is quite intuitive, making it very easy for everyone to use. 
• Ideal for team collaboration: Solutionreach’s features, such as phone system, batch messaging, mobile app, etc., allow the team to collaborate easily. 

Cons of Solutionreach

• Frequent technical issues: Solutionreach is very unreliable. Many users have pointed out that it just stops working many times, and you don’t even get any error messages or notifications, leading to a waste of time. 
• Poor customer support: Solutionreach customer support team is unreliable many customers have pointed out multiple challenges that they have faced with their support team. 
• Limited customization options: There are very limited customization options available with Solutionreach, and if you want more customization, then the company charges additional fees for everything. 
• Expensive: As per many user reviews, Solutionreach can be a little too expensive, making it unfit for smaller practices. 

Solutionreach Pricing

There are three Solutionreach pricing plans that you can choose from. However, the platform has not revealed its exact pricing on the website. 

Solutionreach Integrations

Solutionreach supports 150+ integrations.

Solutionreach Reviews & Ratings

Solutionreach has a rating of 3.8/5 on Capterra and g2 4.3/5 on g2. And here’ what Solutionreach’s customers are saying:

“The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.”

“Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don’t admit their errors which is very frustrating.”

Source: Capterra 

Solutionreach Support Channels

• Chat
• Knowledge base
• Phone
• Email
• FAQs

10. MessageDesk | MessageDesk Vs OhMD

MessageDesk Overview

MessageDesk is a secure healthcare messaging app meant for doctors and nurses. The software caters to all kinds of healthcare providers and offers basic patient texting functionalities for easy communication. Additionally, MessageDesk offers integrations through Zapier to help streamline healthcare workflows and also comes with many capabilities to automate routine tasks.

MessageDesk Features 

• Text enable existing number: Get your existing business number text enabled to enjoy both calling and texting.  
• Templates, Tags, Media & Links: Create templates for repetitive SMS, add tags to conversations, and attach media and links in the SMS. 
• Shared SMS inbox: Bring your team’s communications in a single inbox for easier collaboration.
• EHR integration: Integrate MessageDesk with your existing EHR/EMR for easy access to patient data. 
• Broadcast texting: Send broadcast messages to your patients about changes in schedule, season’s greetings, discounts and offers, and more. 
• Chatbot: Use an embeddable website chatbot and start conversations that lead to sales.
• Automated healthcare texting: Automate patient outreach and send customized SMS reminders and confirmations for effective communication.   

Pros of MessageDesk

• Intuitive software: MessageDesk has a modern and easy-to-use interface that can be used by people at all levels easily. 
• Shared SMS inbox is great: This add-on feature is great to bring together your team and to keep everyone involved on the same page. 
• Easy to import contact lists: Adding and importing contact list on MessageDesk in a breeze. 

Cons of MessageDesk

• Very limited features: MessageDesk is in a growing stage right now and thus offers very limited SMS and other communication features compared to other OhMD alternatives listed. 
• Not the best value for money: For the pricing, MessageDesk does not offer that many features, and thus is not the best value for money option. 
• Limited customization options: There is very limited customization that you can achieve with MessageDesk, be it for communication or for the plan you may need.

MessageDesk Pricing

There are three MessageDesk pricing plans to choose from: 

• Operator: $29 per month for one user 
• Team: $79 per month for 5 users 
• Custom:  Need to contact support 

MessageDesk Integrations

• Zapier
• RingCentral
• Ooma
• QuickBooks
• Zoho
• Shopify
• 8×8
• And more!

MessageDesk Reviews & Ratings

MessageDesk has a rating of 4.8/5 on Capterra and 4.7/5 on g2. Here’s what MessageDesk customers are saying:

“The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer’s response, not the other way around.”

“So so user friendly and seamless, it really does most of the work for you.”

Source: Capterra

MessageDesk Support Channels

• FAQs
• Email
• Help desk
• Phone
• Chat

Why Is Emitrr The Best OhMD Alternative?

Group Texting Feature

Emitrr’s group texting feature is a valuable asset for healthcare practitioners. With this feature, you can create lists to send personalized mass and broadcast texts individually, ensuring each message is tailored to the recipient. Additionally, you have the flexibility to form groups, enabling multiple practitioners, staff, patients, and family members to stay informed, collaborate, and make well-informed decisions. 

This capability is instrumental in sharing vital information efficiently and facilitating seamless communication within the healthcare ecosystem.

Seamless Software Experience

Emitrr sets itself apart from OhMD by providing an exceptionally intuitive platform that requires minimal learning. With 100% software uptime, you can count on our reliable performance.

The user-friendly design ensures that you spend more time on crucial tasks and less on navigating the system. We are dedicated to the flawless functionality of all our features, guaranteeing a 100% success rate and enhancing patient communication significantly.

1000+ Integrations

Streamlining your healthcare operations becomes a breeze when you seamlessly integrate with your existing EMR/EHR/PMS systems. Unlike some solutions like OhMD, Emitrr shines with its outstanding automation, simplifying your workflow through smooth integrations.

Emitrr effortlessly syncs with your current CRM/EMR/EHR/PMS in healthcare, turning routine tasks into automated campaigns and greatly enhancing your efficiency.

100% Uptime

Emitrr’s software boasts a flawless track record of 100% uptime, which means you never have to deal with frustrating downtimes. This translates to uninterrupted connectivity with your patients through text messaging, ensuring a smooth and hassle-free experience.

With this reliability, your team can fully concentrate on their vital tasks without ever fretting about the platform freezing or causing work delays. It’s all about keeping your workflow seamless and your team stress-free.

Premium Customer Support

At Emitrr, we take pride in our unwavering commitment to customer support. We’re here for you around the clock, 24/7, through email, text, and phone calls.

Our dedicated customer support team is laser-focused on delivering solutions and addressing any questions or challenges you may encounter along the way. What sets Emitrr apart is that our premium customer support remains consistent across all plans – because we deeply value every customer.

Our mission is to keep you seamlessly connected with your patients, ensuring they receive the best possible experience. When you choose Emitrr, you’re not just getting a platform; you’re getting a trusted partner in your healthcare journey.

Patient Retention With Automated Recalls

Automate patient recall to boost retention effortlessly with Emitrr. Emitrr’s innovative features allow you to reactivate patients due for appointments or past their due dates through automated recalls. You can customize and schedule these recalls, aligning them with your patients’ next appointment schedule to encourage office visits effectively. 

Emitrr supports personalized recalls for annual wellness visits, offering customizable templates for recall messaging and enabling two-way texting for patients to confirm their appointments via text messages.

How To Switch From OhMD To Emitrr?

Switching from OhMD to Emitrr is a hassle-free journey that requires no extra effort on your part. Emitrr’s dedicated customer support team takes care of everything to ensure a smooth transition. Here’s how it works:

• Smooth Data Transition: Your existing automation setups and contacts smoothly transfer to Emitrr without any additional cost.
• Simple Number Porting: Our experts handle your current phone number, making it ready for texting without any complications.
• Continuity in Integrations: Your current integrations seamlessly integrate with the platform, preserving your workflow.
• Comprehensive Training: We provide your team with both in-person and online training to ensure a confident start with Emitrr.
• Reliable Support: Emitrr’s team is always there to guide and assist you every step of the way. Switching has never been easier or more reassuring.

With Emitrr, you can make the transition with confidence, knowing that our team will ensure a seamless switch from OhMD, so you can continue providing excellent patient care without interruption.

Switching to Emitrr ensures a hassle-free experience and empowers your healthcare practice with enhanced communication capabilities. 

With all the information at hand, it’s decision time. If you’re a healthcare practice currently using OhMD and seeking better features, cost savings, round-the-clock customer support, and a seamless transition, the choice is crystal clear – make the switch to Emitrr. Your upgrade is just one decision away!

Book a Demo now and elevate your healthcare communication and patient engagement to a whole new level.

FAQs