Why Should You Consider Switching To An OhMD Alternative?
Are you an existing OhMD user or are you looking for a better OhMD competitor? Search no more, because you are at the right place. Despite its popularity, OhMD has faced criticism from users due to limitations and drawbacks. This extensive guide will help you explore better OhMD alternatives, aiming to enhance patient communication and experience in your healthcare practice.
Join us on this journey to empower your practice with a top-tier messaging solution.
Top Reasons For Switching To OhMD Alternative
No Group Texting Feature
OhMD users have raised concerns about the absence of a crucial feature: the ability to send individual bulk texts to group members or create group threads for group messaging. This limitation results in wasted time and repetitive work, which is particularly crucial for healthcare practices needing efficient communication with patients. Creating patient and provider groups for sharing emergency alerts, marketing messages, recall messages or healthcare treatment plans is essential, and OhMD’s lack of this feature suggests exploring alternatives that can save your practice more than 2+ hours daily.
“The downside is that you can’t send out a mass message to multiple people individually, making auto texts easier to send. If this were available, I would get notifications out to patients faster.”
Source: G2
No Read/UnRead Message Feature
Managing a high volume of patient messages is challenging, and OhMD’s lack of a basic feature – the ability to mark messages as read or unread – can lead to delayed responses, missed conversations, and a negative impact on the patient experience. Fortunately, alternative solutions in the market offer this essential feature, enhancing your patient communication capabilities. Exploring options beyond OhMD may be the right step to ensure efficient and effective patient communication.
“I wish OhMD had a feature to mark messages as unread, as staff have varying schedules and some messages we want to mark as unread until they are back.”
Source: G2
Limited Messaging Templates
limitation in providing an adequate number of templates can burden your operations team with time-consuming manual responses, hindering staff productivity. Thankfully, numerous alternative platforms offer a wide range of templates for various scenarios, saving time and allowing staff to focus on more critical tasks. Exploring these alternatives could significantly enhance messaging efficiency and team productivity compared to sticking with OhMD.
“I feel as though there could be many more templates for more specific scenarios. We use the same template for multiple uses and have to change the details as we go.”
Source: G2
Frequent Platform Logouts
Frequent logouts from the OhMD platform can disrupt the essential connection between healthcare teams and their patients. Staying logged in is crucial for timely responses, patient engagement, and efficient workflow. Platforms that don’t log users out frequently provide a more seamless communication experience, ultimately enhancing patient communication and streamlining healthcare practice workflows. Exploring such alternatives is vital for optimizing healthcare communication.
“I dislike that I am logged out constantly and then have to reenter my user name every single time. I also find that many patients can’t be found, but when we try and create a patient, it says that they are in there. I would prefer a filter search versus just a name search.”
Source: G2
Failure Of Message Delivery
A texting platform’s core function is to deliver messages promptly and accurately, but OhMD users have reported issues with failed or delayed message deliveries, leading to disruptions in patient communication and a negative patient experience. Such issues cause miscommunication and frustration among healthcare providers and patients. When a platform falls short of its core purpose, it becomes essential to explore alternatives that can provide reliable and efficient communication, ensuring effective patient engagement and care.
“There are outages frequently. Sometimes I would send messages and the clinicians would not receive them until hours later.”
Source: G2
Top OhMD Alternatives
Emitrr
Klara
TigerConnect
DoctorConnect
Profi
Mend
Key Aspects To Consider While Looking For An OhMD Alternative
If you’ve been following this blog, you’re aware of OhMD’s limitations and may be wondering how to begin your platform selection process. Fear not; we’re here to guide you. In the upcoming sections, we’ll explore key aspects of alternative platforms to help you evaluate their alignment with your healthcare practice and how they can assist you in achieving your communication goals effectively.
Stay tuned to make an informed choice that suits your needs best.
1. Features
When selecting software for your texting and communication needs, a close examination of its features is crucial. These features play a pivotal role in meeting your healthcare goals, influencing patient experience and overall business success. Understanding how these features save time, simplify tasks, and add value to your work is essential in choosing a platform that truly caters to your healthcare practice’s needs. In the next section, we’ll provide a side-by-side comparison of the features of each alternative, so stay tuned for an in-depth analysis.
Texting Capabilities
Key Highlights:
- Emitrr stands out with its features like webchat, missed-call-to-text, voicemail transcript capabilities, automated reminders, and end-to-end communication.
- OhMD lacks group texting, webchat, and payment follow-up options.
- Other alternatives also lack in many major areas of texting as compared with Emitrr.
Reviews And Reputation Management
Automating the management of online reviews and reputation can significantly benefit your healthcare practice. It saves staff time by sending prompt review requests, ensuring fresh feedback, and helping gather positive reviews that build trust with potential patients. These reviews serve as strong endorsements, attracting new patients to your practice. Additionally, these platforms simplify review monitoring and responses, showcasing your commitment to patient satisfaction and improvement. Unfortunately, OhMD lacks automated reviews.
Let’s explore other options to see how they can enhance your online reputation and acquire new patients.
Key Highlights:
- Emitrr stands out from all the alternatives with a full suite of features covering reviews and reputation management.
- OhMD lacks key features like Review Generation, Negative Feedback Management, Response Management, Review Requests, and Review Notifications.
Other Capabilities
These additional capabilities, such as digital forms, customer surveys, metrics/reporting, and customer support, play a pivotal role in enhancing the functionality and effectiveness of messaging platforms.
Digital forms streamline administrative tasks, making information collection more efficient. Customer surveys provide valuable feedback for continuous improvement. Metrics and reporting offer insights into platform performance and usage. Lastly, robust customer support ensures that any issues or concerns are promptly addressed.
Having these features is crucial as they not only optimize workflow but also contribute to better patient experiences and overall practice success. They enable practices to gather data, improve communication, and provide better support, ultimately enhancing the quality of care and patient satisfaction.
Let’s have a look at these crucial capabilities for each alternative –
Key Highlights:
- Emitrr leads with Digital Forms, Customer Surveys, Metrics/Reporting, and Customer Support features.
- OhMD lags behind Emitrr in Customer Support and metrics reporting.
- When compared to Emitrr’s comprehensive offerings, other platforms display varying gaps and limitations.
2. Support
Customer support is a critical aspect of any platform. It ensures you have a helping hand when you have questions or issues. Effective customer support allows you to concentrate on your goals while they handle your queries, ensuring a smooth platform experience.
Tailored and practical solutions create a positive atmosphere, enhancing the overall healthcare journey for patients. In the healthcare field, reliable support from platform providers is essential for seamless operations.
Now, let’s quickly examine the customer support options provided by various alternatives –
Key Highlights:
- Emitrr provides 24/7 Live Rep support, full Phone support, Chat capabilities, and Email assistance.
- In contrast, OhMD lacks a 24/7 Live Rep and has limited Phone and Chat support.
- Emitrr’s comprehensive support option sets it apart from other platforms with varying gaps in comparison.
3. Pricing
Pricing is a crucial factor when picking a texting platform, as it directly impacts your budget. Getting a clear understanding of how the pricing works ensures that the platform aligns with your financial plan while still providing the essential features you require. Making an informed choice enables you to achieve your communication goals efficiently and cost-effectively.
Now, let’s jump into the pricing details for all the available platforms. This step brings you closer to discovering the ideal solution that meets your specific needs and budget.
*Prices can vary basis of your choice of plan.
Key Highlights:
- Emitrr offers great value, extensive features, and excellent support.
- OhMD costs more, has limited features, and has no support.
4. Customer Reviews
Lastly, as you gear up to pick your healthcare texting platform, don’t forget to check out what folks are saying. Customer reviews are like a sneak peek into what you’re signing up for. We’ve got some insights from Capterra to give you insights into what customers have to say about all the OhMD alternatives.
Emitrr
Key Highlights:
- Best Customer Service
- Feature-filled product
- Customization at a great price
- 100% transparency, no hidden charges
OhMD
Key Highlights:
- Bad user experience
- No response tracking
- Failure of message delivery
Klara
Key Highlights:
- Bad user experience
- Poor team collaboration
- Worst customer service experience
TigerConnect
Key Highlights:
- Poor Integrations
- Poor customer support
- Bad customer experience
DoctorConnect
Key Highlights:
- Compulsory Contract
- Poor customer service
- Problems with integrations
Profi
Key Highlights:
- Poor Integrations
- Platform Bugs
- Bad Customer Support
Mend
Key Highlights:
- Poor Quality Features
- Hard to navigate
Overall Comparison
To simplify your platform selection process, we’ve compiled a comprehensive comparison of key features, customer service ratings, monthly pricing, value for money, and ease of use for some of the top contenders in the field. This table will serve as your roadmap to finding the perfect fit for your needs, ensuring you strike the right balance between functionality, affordability, and user-friendliness.
So, let’s dive into this detailed comparison to make your platform selection journey smoother and more informed.
Why Is Emitrr The Best OhMD Alternative?
Emitrr is a dynamic software designed specifically for improving healthcare customer communication through efficient text messaging. What sets Emitrr apart is its array of valuable features and seamless integration with over 1000+ EHR/EMR/PMS for effortless automation. Notably, it has gained recognition as an ‘Emerging Favorite’ on well-regarded review sites like Capterra, G2, and Software Advice, largely due to its exceptional customer support.
But what truly distinguishes Emitrr in healthcare is its comprehensive approach. It goes beyond mere texting, offering a suite of smart tools that can save healthcare practices more than 100 hours of work, triple their reviews, and catapult lead generation by an impressive 10 times.
Indeed, Emitrr is a game-changer, significantly improving patient experiences while streamlining healthcare operations.
Here’s What Makes Emitrr An Obvious Choice Over OhMD -
Group Texting Feature
Emitrr’s group texting feature is a valuable asset for healthcare practitioners. With this feature, you can create lists to send personalized mass and broadcast texts individually, ensuring each message is tailored to the recipient. Additionally, you have the flexibility to form groups, enabling multiple practitioners, staff, patients, and family members to stay informed, collaborate, and make well-informed decisions.
This capability is instrumental in sharing vital information efficiently and facilitating seamless communication within the healthcare ecosystem.
Seamless Software Experience
Emitrr sets itself apart from OhMD by providing an exceptionally intuitive platform that requires minimal learning. With 100% software uptime, you can count on our reliable performance.
The user-friendly design ensures that you spend more time on crucial tasks and less on navigating the system. We are dedicated to the flawless functionality of all our features, guaranteeing a 100% success rate and enhancing patient communication significantly.
1000+ Integrations
Streamlining your healthcare operations becomes a breeze when you seamlessly integrate with your existing EMR/EHR/PMS systems. Unlike some solutions like OhMD, Emitrr shines with its outstanding automation, simplifying your workflow through smooth integrations.
Emitrr effortlessly syncs with your current CRM/EMR/EHR/PMS in healthcare, turning routine tasks into automated campaigns and greatly enhancing your efficiency.
100% Uptime
Emitrr’s software boasts a flawless track record of 100% uptime, which means you never have to deal with frustrating downtimes. This translates to uninterrupted connectivity with your patients through text messaging, ensuring a smooth and hassle-free experience.
With this reliability, your team can fully concentrate on their vital tasks without ever fretting about the platform freezing or causing work delays. It’s all about keeping your workflow seamless and your team stress-free.
Premium Customer Support
At Emitrr, we take pride in our unwavering commitment to customer support. We’re here for you around the clock, 24/7, through email, text, and phone calls.
Our dedicated customer support team is laser-focused on delivering solutions and addressing any questions or challenges you may encounter along the way. What sets Emitrr apart is that our premium customer support remains consistent across all plans – because we deeply value every customer.
Our mission is to keep you seamlessly connected with your patients, ensuring they receive the best possible experience. When you choose Emitrr, you’re not just getting a platform; you’re getting a trusted partner in your healthcare journey.
Features That Make Emitrr Different From OhMD
Winning Features
When it comes to features and product capabilities, Emitrr outshines OhMD by setting new standards in text messaging software. Let’s delve into how Emitrr is revolutionizing the landscape:
- Effortless Contact Management: Managing contacts is a breeze, allowing you to select and remove multiple contacts with ease.
- Unlimited Contact Addition: Add as many contacts as you need, with no limitations holding you back.
- Seamless Reminder Automation: Setting up reminders is simple, ensuring smooth operations.
- Comprehensive Text Messaging Automation: Cover all your communication needs with automated text messaging.
- Reliable Message Delivery: Enjoy a rock-solid 100% message delivery rate, ensuring your messages always reach their destination.
- Customizable Templates: Choose from a variety of templates for different scenarios, making messaging a snap.
- Extensive EMR/EHR Integrations: Seamlessly integrate with over 1000+ EMR/EHR systems, ensuring a streamlined workflow.
- Message Priority: Easily locate unread messages for quick attention and response.
- Broadcasting Feature: Instantly send the same message to multiple contacts, saving you time and effort.
- Transparent Pricing: Experience fair and straightforward pricing with no surprises.
With Emitrr’s impressive array of powerful features, it’s the ultimate choice for efficient and effective patient communication, setting a new benchmark for excellence in text messaging software.
Converting Phone Calls to Texts
Emitrr works its magic by turning missed calls into automated text chats. With this unique feature, you can say goodbye to voicemails and hello to efficient communication. Missed calls are transformed into text messages, reducing your call volume by a significant 40%, all while keeping you seamlessly connected with your patients.
No more worrying about voicemails; Emitrr provides accurate voicemail transcripts, ensuring you’re always in the know. Plus, you have the flexibility to customize responses to missed calls based on your office hours, giving you complete control over patient interactions.
Elevate your healthcare practice with Emitrr, ensuring no call slips through the cracks again. It’s the smart way to stay connected and guarantee patient satisfaction.
Schedule Management
With Emitrr, you can seamlessly integrate your entire schedule, eliminating the need for time-consuming phone calls to manage appointments. Whether it’s rescheduling due to bad weather or last-minute emergencies, Emitrr streamlines communication.
Plus, you can efficiently organize schedules for different team members, filter by days, weeks, or months, and access important customer details like birthdays and confirmation statuses. Simplify your workflow, save time, and enhance communication with Emitrr.
Patient Retention With Automated Recalls
Automate patient recall to boost retention effortlessly with Emitrr. Emitrr’s innovative features allow you to reactivate patients due for appointments or past their due dates through automated recalls. You can customize and schedule these recalls, aligning them with your patients’ next appointment schedule to encourage office visits effectively.
Emitrr supports personalized recalls for annual wellness visits, offering customizable templates for recall messaging and enabling two-way texting for patients to confirm their appointments via text messages.
It also facilitates quick follow-ups and reschedules in case of no-shows, all while streamlining recall management and retaining an impressive 75% of patients on average.
With Emitrr, you can easily view patient appointment statuses, manage recall responses in a single inbox, and seamlessly integrate the platform with your current EHR/EMR, and PMS to auto-update confirmations in your systems, ensuring efficient and effective patient retention strategies.
Enhancing Online Reviews and Reputation
Emitrr simplifies the process of enhancing your online reputation. We employ automated review campaigns that make it effortless to request customer reviews through your preferred channel. You retain full control, deciding when and how to ask for reviews and follow up with customers.
You’ll receive alerts as new reviews roll in, and the best part is, you can manage everything from a single platform, eliminating the need to switch between multiple platforms.
Additionally, you can respond to reviews directly from this centralized hub, making reputation management a breeze. With Emitrr, bolstering your online reputation is both straightforward and efficient.
How To Switch From OhMD To Emitrr?
Switching from OhMD to Emitrr is a hassle-free journey that requires no extra effort on your part. Emitrr’s dedicated customer support team takes care of everything to ensure a smooth transition. Here’s how it works:
- Smooth Data Transition: Your existing automation setups and contacts smoothly transfer to Emitrr without any additional cost.
- Simple Number Porting: Our experts handle your current phone number, making it ready for texting without any complications.
- Continuity in Integrations: Your current integrations seamlessly integrate with the platform, preserving your workflow.
- Comprehensive Training: We provide your team with both in-person and online training to ensure a confident start with Emitrr.
- Reliable Support: Emitrr’s team is always there to guide and assist you every step of the way. Switching has never been easier or more reassuring.
With Emitrr, you can make the transition with confidence, knowing that our team will ensure a seamless switch from OhMD, so you can continue providing excellent patient care without interruption.
Switching to Emitrr ensures a hassle-free experience and empowers your healthcare practice with enhanced communication capabilities.
With all the information at hand, it’s decision time. If you’re a healthcare practice currently using OhMD and seeking better features, cost savings, round-the-clock customer support, and a seamless transition, the choice is crystal clear – make the switch to Emitrr. Your upgrade is just one decision away!
Book a Demo now and elevate your healthcare communication and patient engagement to a whole new level.
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