Ooma Pricing Breakdown: Is It Worth The Cost?

Introduction

After exploring multiple options, many businesses consider Ooma but remain unsure about its pricing and feature set. If you are evaluating Ooma pricing, understanding the true value behind each plan is essential.

Ooma is a business phone system built for small businesses and remote teams, offering VoIP calling, messaging, and virtual receptionist capabilities. A common question buyers ask is how much does Ooma cost per month once features and add-ons are factored in.

In this blog, we break down Ooma pricing plans in detail so you can clearly see what you are paying for and decide whether it fits your business needs.

Ooma pricing

Ooma Office offers 3 pricing plans to its customers: Essentials, Pro, and Pro Plus. All these plans come with internet calling, phone management, and real-time customer support. Ideal for small and medium businesses, the Ooma phone service cost doesn’t involve signing up for any contracts. Here’s a detailed account of all Ooma pricing plans: 

• Virtual receptionist 
• Mobile app 
• Unlimited calling in Mexico, US, Canada, and Puerto Rico 

Ooma Pro: $24.95 per user per month

Key features: All in essentials plus 

• Text messaging (limited)
• Videoconferencing (limited)
• Call recording 
• Desktop app 

Ooma Pro Plus: $29.95 per user per month

Key features: All in pro plus 

• CRM Integration 
• Text messaging 
• Videoconferencing 
• Call queuing 
• Team chat  

Ooma indeed offers straightforward and affordable pricing tailored for small and medium-sized businesses without requiring long-term contracts. While all the plans cover basic communication needs, many features are still limited. Emitrr, on the other hand, focuses on automating business workflows from missed-call-to-text and two-way texting at scale to appointment reminders, review generation, and seamless EHR/CRM integration. It helps in reducing staff workload, preventing lost revenue, and improving overall engagement.

Ooma vs Emitrr pricing: A Comparison

When comparing Ooma and Emitrr, pricing plays a major role in the decision-making process. Understanding the cost of Ooma requires looking beyond the base plan, as features, user limits, and add-ons can influence the overall spend. Businesses also evaluate the Ooma phone service cost in relation to calling capabilities, integrations, and support options. The Ooma monthly cost may appear competitive initially, but it is important to assess how it scales as communication needs grow and how it compares with the value offered by Emitrr.

Let’s take a closer look at the pros and cons of Ooma Office pricing:

Pros of Ooma Pricing

• No Long-Term Contracts – Ooma phone cost lets you pay month-to-month, so you can cancel anytime without extra charges. This is great for businesses or individuals who don’t want to be stuck in a long-term agreement.
• Low-Cost Home Phone Service – With Ooma Telo monthly cost includes free basic home phone service—just cover the taxes and fees. It’s a budget-friendly option for households that want a reliable phone without high monthly bills.
• Useful Features at No Extra Cost – Even Ooma phone pricing for basic business plans comes with call forwarding, voicemail, and a virtual receptionist. Small businesses get the essential tools they need without paying extra.

Cons of Ooma Pricing

• Business Plans Can Get Pricey – Ooma’s home phone service is cheap, but its business plans can add up fast. If your team grows or you need advanced features, the per-user cost can become expensive, making it less budget-friendly.
• Pay More for Important Features – Features like call recording, CRM integrations, and analytics aren’t included in basic plans. You have to pay extra or upgrade to a higher-tier plan, which can increase the Ooma monthly cost for businesses that need these tools.
• Customer Support Isn’t Always Reliable – Some users have complained about long wait times and inconsistent service. If your business relies on quick support to fix issues, Ooma’s customer service might not always meet your expectations.
• Limited Communication Features – Ooma mainly offers phone services and doesn’t include built-in team messaging or video calls. If you need an all-in-one communication tool, Ooma may not be the best choice.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Standard Plan

Starts at $20 per user/month (billed annually) or $25 per user/month (billed monthly). This plan is great for businesses that need basic call management without overspending. It includes 1,000 minutes per user, a mobile app, and important call-handling features like:

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Professional Plan

Starts at $25 per user/month (billed annually) or $30 per user/month (billed monthly). It includes everything in the Standard Plan, plus advanced features to improve customer service and efficiency:

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

For just $5 more per user, businesses get extra tools to improve communication, boost productivity, and provide better customer service—all while saving money compared to other VoIP services like Ooma.

How does Emitrr offer better value for money as compared to Ooma?

Emitrr is a simple and powerful communication platform that helps businesses handle calls and messages easily. It’s more than just calling and texting—it includes smart automation, AI-powered responses, and multi-channel messaging, all at a price that makes sense for businesses.

Emitrr is not only famous for its easy and affordable pricing plans but also for: 

More Features at a Lower Price

Emitrr includes essential and advanced features like call recording, IVR, call transcription, and automated responses in its base plans, while Ooma charges extra for many of these features or restricts them to higher-tier plans. With Emitrr, you get more tools without extra costs.

Truly Flexible Pricing

Emitrr offers usage-based pricing, meaning businesses only pay for what they actually use. Ooma follows a per-user pricing model, which can become expensive as your team grows. If you need scalability without unnecessary costs, Emitrr is the better choice.

AI Information Collection & Workflow Automation

Bandwidth’s pricing plan is an API-first platform, which also means that from automation to client communication, you need to build everything on your own. Emitrr offers an all-in-one communication platform without any need to have technical requirements. Emitrr’s AI information collection flow can:

• Collect information via call or SMS
• Handle routine patient or customer queries
• Send automatic SMS updates
• Schedule appointments
• Confirm bookings
• Manage follow-up reminders
• And more!!

AI-driven VoIP & SMS capabilities

Emitrr also offers more than just basic SMS and voice capability; it also comes with robust AI functionality, which can turn calls into appointments with features like  AI call routing, AI call queuing, AI rule engine, AI call transfer, and more.

Want to know what all Emitrr AI voice agent can do? Check out this YouTube video and explore how it can transform your business!!

Seamless CRM Integrations

When it comes to integrating with other software, Emitrr excels and offers seamless integrations with any third-party tool, such as Athenahealth, Drchrono, Dentrix, Denticon, and more, so that you do not have to juggle between multiple platforms. From data sync to accessing patient information with Emitrr, it’s effortless.

No Hidden Fees or Add-Ons

Emitrr’s pricing is completely transparent, with no hidden charges for extra phone numbers, call recordings, or integrations. Ooma often surprises users with additional fees for features that should be standard. With Emitrr, what you see is what you pay for—no surprises.

24/7 Customer Support Without Restrictions

Emitrr offers round-the-clock customer support for all plans, ensuring you always have assistance when needed. Ooma’s customer support can be inconsistent, especially on lower-tier plans, making it less reliable for businesses that require quick issue resolution.

Frequently Asked Questions

Conclusion

Ooma’s pricing might seem affordable at first, especially for home users, but the costs add up quickly for businesses. Many essential features require upgrades or extra fees, making it less budget-friendly in the long run. While it works well for basic calling, businesses needing advanced communication tools might find Ooma limiting.

On the other hand, Emitrr gives you more for your money—no hidden fees, no extra charges for basic features, and full flexibility to scale as your business grows. With powerful automation, seamless CRM integrations, and top-notch customer support, Emitrr ensures you get everything you need without overpaying. If you’re looking for a feature-rich, cost-effective solution, Emitrr is the smarter choice. Book a demo today!