Ooma Pricing Breakdown: Is It Worth The Cost?

Introduction

Tried exploring different options and now considering Ooma but unsure about its pricing and features. Don’t worry—we’ve got you covered!

Ooma is a business phone system designed for small businesses and remote teams, offering VoIP calling, messaging, and virtual receptionist features.

In this article, we’ve broken down Ooma’s pricing plans, helping you understand what you’re paying for so you can make the best choice for your business!

Ooma pricing

Ooma Office offers 3 pricing plans to its customers: Essentials, Pro, and Pro Plus. All these plans come with internet calling, phone management, and real-time customer support. Ideal for small and medium businesses, Ooma pricing plans don’t involve signing up for any contracts. Here’s a detailed account of all Ooma pricing plans: 

• Virtual receptionist 
• Mobile app 
• Unlimited calling in Mexico, US, Canada, and Puerto Rico 

Ooma Pro: $24.95 per user per month 

Key features: All in essentials plus 

• Text messaging (limited)
• Videoconferencing (limited)
• Call recording 
• Desktop app 

Ooma Pro Plus: $29.95 per user per month 

Key features: All in pro plus 

• CRM Integration 
• Text messaging 
• Videoconferencing 
• Call queuing 
• Team chat  

Ooma vs Emitrr pricing: A Comparison

Pros of Ooma Pricing

• No Long-Term Contracts – Ooma lets you pay month-to-month, so you can cancel anytime without extra charges. This is great for businesses or individuals who don’t want to be stuck in a long-term agreement.
• Low-Cost Home Phone Service – With Ooma Telo, you get free basic home phone service—just cover the taxes and fees. It’s a budget-friendly option for households that want a reliable phone without high monthly bills.
• Useful Features at No Extra Cost – Even Ooma’s basic business plans come with call forwarding, voicemail, and a virtual receptionist. Small businesses get the essential tools they need without paying extra.

Cons of Ooma Pricing

• Business Plans Can Get Pricey – Ooma’s home phone service is cheap, but its business plans can add up fast. If your team grows or you need advanced features, the per-user cost can become expensive, making it less budget-friendly.
• Pay More for Important Features – Features like call recording, CRM integrations, and analytics aren’t included in basic plans. You have to pay extra or upgrade to a higher-tier plan, which can make Ooma less cost-effective for businesses that need these tools.
• Customer Support Isn’t Always Reliable – Some users have complained about long wait times and inconsistent service. If your business relies on quick support to fix issues, Ooma’s customer service might not always meet your expectations.
• Limited Communication Features – Ooma mainly offers phone services and doesn’t include built-in team messaging or video calls. If you need an all-in-one communication tool, Ooma may not be the best choice.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

How does Emitrr offer better value for money as compared to Ooma?

Emitrr is a simple and powerful communication platform that helps businesses handle calls and messages easily. It’s more than just calling and texting—it includes smart automation, AI-powered responses, and multi-channel messaging, all at a price that makes sense for businesses.

Emitrr offers two affordable plans:

Standard Plan

Starts at $20 per user/month (billed annually) or $25 per user/month (billed monthly). This plan is great for businesses that need basic call management without overspending. It includes 1,000 minutes per user, a mobile app, and important call-handling features like:

• Call Routing & Forwarding – Ensure calls reach the right person every time.
• Call Queues – Manage high call volumes efficiently.
• Call Recording – Keep track of conversations for quality assurance.
• Hold Music – Enhance caller experience while they wait.
• Business Hours & After-Hours Call Routing – Set up availability rules for seamless communication.

Professional Plan

Starts at $25 per user/month (billed annually) or $30 per user/month (billed monthly). It includes everything in the Standard Plan, plus advanced features to improve customer service and efficiency:

• IVR (Interactive Voice Response) – Automatically guide callers to the right department.
• Call Transcription – Convert calls into text for easy tracking.
• Missed Call Auto-Text – Instantly send a text message when a call is missed.
• Conference Calling – Set up business meetings over the phone.
• Access Management – Control who can access what in your system.
• HIPAA Compliance – Secure communication for businesses handling sensitive data.

For just $5 more per user, businesses get extra tools to improve communication, boost productivity, and provide better customer service—all while saving money compared to other VoIP services like Ooma.

Emitrr is not only famous for its easy and affordable pricing plans but also for: 

More Features at a Lower Price

Emitrr includes essential and advanced features like call recording, IVR, call transcription, and automated responses in its base plans, while Ooma charges extra for many of these features or restricts them to higher-tier plans. With Emitrr, you get more tools without extra costs.

Truly Flexible Pricing

Emitrr offers usage-based pricing, meaning businesses only pay for what they actually use. Ooma follows a per-user pricing model, which can become expensive as your team grows. If you need scalability without unnecessary costs, Emitrr is the better choice.

No Hidden Fees or Add-Ons

Emitrr’s pricing is completely transparent, with no hidden charges for extra phone numbers, call recordings, or integrations. Ooma often surprises users with additional fees for features that should be standard. With Emitrr, what you see is what you pay for—no surprises.

24/7 Customer Support Without Restrictions

Emitrr offers round-the-clock customer support for all plans, ensuring you always have assistance when needed. Ooma’s customer support can be inconsistent, especially on lower-tier plans, making it less reliable for businesses that require quick issue resolution.

Seamless CRM and Business Tool Integration

Emitrr integrates easily with multiple CRMs and business tools, ensuring smooth workflow automation. Ooma has limited native integrations, often requiring third-party solutions or manual workarounds. With Emitrr, your data stays synced effortlessly.

Frequently Asked Questions

Conclusion

Ooma’s pricing might seem affordable at first, especially for home users, but the costs add up quickly for businesses. Many essential features require upgrades or extra fees, making it less budget-friendly in the long run. While it works well for basic calling, businesses needing advanced communication tools might find Ooma limiting.

On the other hand, Emitrr gives you more for your money—no hidden fees, no extra charges for basic features, and full flexibility to scale as your business grows. With powerful automation, seamless CRM integrations, and top-notch customer support, Emitrr ensures you get everything you need without overpaying. If you’re looking for a feature-rich, cost-effective solution, Emitrr is the smarter choice. Book a demo today!