OpenPhone Vs RingCentral: Compare Pricing, Features & More

Introduction

Looking for the best VOIP solution and trying to choose between OpenPhone, RingCentral, or Emitrr for your business needs? Picking the right VoIP solution can be tough, especially when you need specific features. But you do not need to worry anymore, we’re here for you. 

In this blog, we’ll compare OpenPhone, RingCentral, and Emitrr based on features, pricing, support, and integrations. This way, you can make the best choice for your business.

About Emitrr 

Emitrr is the top communication platform, offering both VoIP and texting features. Whether you’re making VoIP calls or sending texts on the go, Emitrr has you covered. Its easy-to-use interface and advanced texting features make staying connected simple and effortless.

About OpenPhone

OpenPhone is a modern VoIP solution designed for businesses, offering streamlined calling, texting, and contact management. With its user-friendly interface and integration capabilities, OpenPhone makes communication easy and efficient.

About RingCentral

RingCentral provides cloud-based communication and collaboration solutions for businesses. With services like VoIP calling, messaging, and video conferencing, RingCentral simplifies communication across teams and devices, making collaboration effortless.

Who Is Emitrr For?

Whether you run a small business, a large enterprise, or a medium-sized local business, Emitrr is the perfect VoIP solution for you. It handles your calls and keeps you connected with customers through text messages, saving you valuable time. Customers love Emitrr for its advanced texting features like Missed Call-to-Text. These features streamline communication, automate tasks, and make your business more efficient.

Who Is OpenPhone For?

OpenPhone is ideal for startups, small businesses, and remote teams looking for a modern, user-friendly VoIP solution. It offers streamlined calling, texting, and contact management, making communication easy and efficient for growing businesses.

Who Is RingCentral For?

RingCentral is perfect for organizations wanting to streamline communication across various channels, including VoIP calling, messaging, and video conferencing. It offers a comprehensive, reliable, and flexible solution for businesses seeking to enhance their communication and collaboration.

OpenPhone Vs RingCentral Vs Emitrr: Feature-To-Feature Comparison

When choosing a VoIP solution for your business, it’s crucial to consider the essential features that will support your communication needs. Here’s an overview of these key features followed by a detailed comparison of OpenPhone, RingCentral, and Emitrr.

Features To Look For In Your VOIP Solution

Let’s break down the key features every VoIP solution should have, making it easy for you to understand:

• Call Routing: Direct incoming calls to the right person or team based on specific criteria, ensuring quick connections.
• Interactive Voice Response (IVR): Use automated menus so callers can navigate and find information easily.
• Call Forwarding: Never miss important calls by automatically redirecting them to another number or device.
• Reporting and Analytics: Monitor key metrics like response time and missed calls to improve performance.
• Call Queue: Reduce wait times by placing inbound callers in virtual queues and routing them to the right person.
• Call Disposition: Keep track of call outcomes such as sales or support interactions to evaluate effectiveness.
• Call Recording: Record calls for quality assurance and compliance, accessible through a user-friendly dashboard.
• VoIP Calling: Make reliable and cost-effective calls over the internet.
• Call Transfer: Seamlessly transfer live calls to another person or extension without interruptions.
• Activity Dashboard: Stay informed with insights into call duration, status, and volume.
• Voicemail Transcription: Convert voicemails into text for easy reading and reference, saving time.

Key Highlights:

• Emitrr provides comprehensive VoIP services and essential texting features, including business text messaging, group texting, and mass texting. These features improve customer communication and support business growth.
• On the other hand, OpenPhone and RingCentral offer solid VoIP features but only basic texting options, making them more reliant on calls for communication.  

OpenPhone Vs RingCentral Vs Emitrr: Pricing Comparison

Choosing the right VoIP solution is crucial for your business, and pricing is a key factor. In this comparison of OpenPhone, RingCentral, and Emitrr, we’ll break down the costs to help you find the best option for your budget.

OpenPhone Pricing

OpenPhone has three pricing plans:

• Starter: $15 per user per month
• Business: $23 per user per month
• Enterprise: customizable 

The ‘Starter’ plan provides basic features. In order to access all the features you might need to opt for the ‘Enterprise’ plan.

RingCentral Pricing

RingCentral has three plan – 

• Core: $20 per user per month
• Advanced: $25 per user per month
• Ultra: $35 per user per month

The basic plan ‘Core’ offers basic features and in order to access advanced features you need to go for higher plans. 

Emitrr Pricing

Starts at $30 per month (You pay for what you use). Contact support to get a personalized quote here. 

OpenPhone Vs RingCentral Vs Emitrr: Customer Support

When picking the best VoIP platform for your business, support is key. Look at the support options available and see what customers say about their quality. Let’s dive into these details.

OpenPhone Support

OpenPhone has a rating of 4.3 stars out of 5 on Capterra. However, some customers are unhappy with the quality of support. Despite this, OpenPhone offers several support channels:

• Knowledge Base
• Phone Support
• Email Support 

RingCentral Support

RingCentral has a rating of 4.4 stars out of 5 on Capterra. RingCentral offer support channels like – 

• Live Support
• Knowledge Base
• Phone Support
• Email Support
• Forum

Emitrr Support

Emitrr has a rating of 5 stars out of 5 on Capterra. Emitrr offers best in class support to all its customers ensuring all your queries are handled and answered on time. Emitrr also offers help through support channels like – 

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Key Highlights: 

• RingCentral provides better customer support than OpenPhone. 
• However, Emitrr is the best for customer support, surpassing both RingCentral and OpenPhone.

OpenPhone Vs RingCentral Vs Emitrr: Reviews

Now that we have seen the features, pricing and support for all three VOIP platforms, let us also look at what the customer got to say – 

OpenPhone Reviews

RingCentral Reviews

Emitrr Reviews

Key Highlights:

• Emitrr stands out from the two VoIP software options in terms of customer support, ease of use, features, and value for money. 
• While OpenPhone and RingCentral have their strengths, they also come with drawbacks and challenges, whether it’s in terms of ease of use, customer support, or features.

OpenPhone Vs RingCentral Vs Emitrr: Third Party Integrations

Third-party integrations are essential for business operations as they automate tasks, sync data, and streamline daily operations. Let’s explore how each platform integrates with other tools and software to enhance functionality and efficiency.  

OpenPhone Integrations

• Gong
• Google Contacts
• HubSpot
• Salesforce
• Slack
• Webhooks
• Zapier
• Mailchimp
• Trello
• Twitter
• Facebook
• Microsoft Office
• LinkedIn
• Dropbox
• Asana

RingCentral Integrations

• Box
• Zendesk 
• HubSpot 
• Slack
• Microsoft office
• Salesforce

Emitrr Integrations

• Zapier
• HubSpot
• Mailchimp 
• AthenaHealth
• Curve Hero
• Denticon
• Dentrix
• Dentrix Ascend
• Dentrix Enterprise
• Dolphin
• DrChrono
• Eaglesoft
• eClinicalWorks
• OpenDental
• Orthotrac
• Practiceworks
• Kareo
• Acuity Scheduling
• HousecallPro
• Slack

And many more… 

Key Highlights:

• Emitrr provides a wide range of integrations tailored to various business needs, covering a diverse array of tools and software. 
• OpenPhone offers more integrations compared to RingCentral, enhancing its versatility and compatibility with other platforms.

OpenPhone Vs RingCentral Vs Emitrr: Summary

When it comes to choosing a VoIP solution, Emitrr emerges as the most comprehensive option compared to OpenPhone and RingCentral. Here’s a quick overview:

Emitrr

• Unique Features: Advanced texting features, Missed Call-to-Text, Voicemail Transcription, Bulk SMS and Email, Location-Based Interactions.
• Support: 24/7 live support, highest customer satisfaction (5 stars on Capterra).
• Integrations: Extensive range including healthcare and dental-specific tools, Zapier, HubSpot, and Slack.

OpenPhone

• Features: Reliable VoIP and basic communication tools.
• Support: Lower customer satisfaction (4.3 stars), with knowledge base and phone/email support.
• Integrations: Strong integration capabilities with popular business tools.

RingCentral

• Features: Comprehensive communication tools, including VoIP, messaging, and video conferencing.
• Support: Good customer satisfaction (4.4 stars), with multiple support channels.
• Integrations: Solid integration options with major business platforms.

Key Takeaway

• Emitrr excels with its advanced texting capabilities, superior customer support, and extensive integrations, making it the ideal choice for businesses seeking robust communication and automation solutions. 
• OpenPhone and RingCentral offer reliable VoIP services but lack the advanced features and support quality that Emitrr provides.

We would recommend OpenPhone if

• We would recommend OpenPhone if you’re a startup, small business, or remote team looking for a modern, user-friendly VoIP solution. 
• It offers streamlined calling, texting, and contact management, making communication easy and efficient.

We would recommend RingCentral if

• Businesses Needing Comprehensive Communication Tools: Ideal for organizations requiring VoIP, messaging, and video conferencing in one platform.
• Teams Focused on Collaboration: Perfect for companies that prioritize seamless collaboration across departments and devices.
• Companies Seeking Reliable Support: Suitable for businesses that value robust customer support and a high level of user satisfaction.

We would recommend Emitrr if

• User-Friendly Interface: You need software that’s easy to use, even for those who aren’t very tech-savvy.
• Cost-Effective Solution: You want to pay a reasonable price without setup fees, hidden charges, or binding contracts.
• Advanced VoIP Features: You require a platform with superior call quality and a comprehensive set of VoIP features.
• Enhanced SMS Capabilities: You need advanced SMS features, including group texting, mass texting, and two-way messaging.
• Responsive Customer Support: You want readily available customer support whenever needed.
• Seamless Team Collaboration: You aim to collaborate effortlessly with your team.
• Easy Integration: You want hassle-free integration with your existing tools.
• Robust Call Management: You need to set up multiple call extensions, record calls, and manage call forwarding efficiently.

Why Emitrr Is A Better VOIP Solution Over OpenPhone And RingCentral?

Based on the analysis, Emitrr emerges as the top choice for your business’s VoIP needs. It excels in every aspect, including ease of use, value for money, functionality, and customer support, especially when compared to OpenPhone and RingCentral.

Key Benefits of Emitrr

• Comprehensive VoIP Features: Seamlessly transfer, record, route, and forward calls. Set up extensions, call queues, and groups effortlessly.

• Superior Customer Support: Access a dedicated support team always ready to assist you, ensuring you never face hurdles.

• Advanced Texting Capabilities: Leverage a variety of texting features alongside calling, improving customer service and operational efficiency.

• Cost-Effective and Customizable: Enjoy transparent pricing with no setup fees or hidden charges. Packages are tailored to your specific needs.

• User-Friendly and Easy Migration: Experience a hassle-free migration process with no learning curve, making it accessible for everyone, even those less tech-savvy.

Emitrr grows with you, offering robust features and support every step of the way. Whether you need advanced call management or comprehensive texting, Emitrr delivers at an affordable price, tailored to your needs.

OpenPhone Vs RingCentral: FAQs

Conclusion

Selecting the ideal VoIP platform is paramount for your business growth, and among the VOIP softwares like OpenPhone and RingCentral, Emitrr emerges as the standout choice. With its robust suite of features like advanced calling and texting, a seamlessly intuitive interface, and a budget-friendly pricing structure with no hidden charges, Emitrr paves the way for smooth communication and sustainable growth. 

Moreover, Emitrr offers outstanding customer support to assist you promptly whenever you need help. If Emitrr’s features catch your eye, reach out to our experts for a quick call and receive a personalized quote.