Introduction Gone are the times when people had the time and energy to visit the clinic to book appointments or even call for that matter. These days people want to book things on the go. It takes some amount of … Read More
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A Comprehensive Guide To HCAHPS
Introduction HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems, which is a patient satisfaction survey administered by healthcare practitioners and/or facilities. This survey is standardized, national, and publicly reported, and allows comparisons of hospitals on various areas of … Read More
4 Dental Clinic Tasks You Can-And Should-Automate
Admittedly, there are more financial barriers to dental care than other kinds of healthcare, and, consequently, an estimated 37 million Americans don’t have dental insurance and have no idea about Dental treatment consent. But as technology improves over time, so do … Read More
What is an Automatic Call Distributor?
What is an Automatic Call Distributor? If you are in the call centre business, ACD is a term you must have familiarized yourself with.It is ,after all, the backbone of any call centre and is one of the call centre terminologies that … Read More
Top 20 Call Centre KPIs
Call Centre KPIs KPIs or Key performance indicators can be seen as the guiding light for any call centre. They help the call centre perform at its best by providing valuable insights. These insights cover various aspects of performance in … Read More
SMS for Universities: Benefits, Use Cases, Templates
Introduction SMS has been one of the most reliable forms of communication since the inception of modern-era communication channels. From personal updates to critical notifications, text messages have been the primary way to share important information such as educational alerts, … Read More
Top 10 Higher Education Texting Platforms
Introduction Ever missed an important campus update because you didn’t check your phone in time? Or have students told you they didn’t see an urgent message? In today’s fast-paced world, keeping everyone on the same page is more crucial than … Read More
6 Best Veterinary Phone Systems For Your Practice
Introduction Veterinary phone systems have proven to be a great way for veterinary practices to boost client communication. In addition to providing excellent care to your furry friends, it is also crucial to ensure smooth communication with your staff as … Read More
What are Abandoned Calls?
What are Abandoned Calls? Abandoned calls are calls which are abandoned or disconnected by the caller before reaching/connecting with the agent. Call may have been abandoned by the caller due to excessive wait time in the queue or due to … Read More
Sharing Patient Information With Family Over The Phone
Introduction Effective communication in healthcare plays a very important role, and involving family members can be crucial for patient well-being as doing so promotes care coordination, ensures transparency in care, and facilitates emotional support from family members. However, healthcare professionals must … Read More