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Introduction Patient communication does not stop when clinic hours end. Questions, concerns, and requests can come in at any time during evenings, weekends, or even holidays. For care teams, unmanaged after-hours patient messages in Athenahealth EMR can quickly overwhelm staff. … Read More

Introduction Think faxing is dead? Not even close. Surprisingly, in 2026, faxing is still a go-to for many businesses – especially in industries like healthcare, legal, finance, and government. It’s fast, reliable, and most importantly, secure. And if you’re using … Read More

Introduction It’s Monday morning, and you’ve got to send out a few time-sensitive faxes. You open Fax.Plus, hoping to get it done quickly. But maybe you’re nudged by a page cap, or find yourself switching tabs to handle the rest … Read More

Introduction Fax might sound really old school, but for many businesses, it is still part of their everyday work. If you deal with contracts, medical records, legal paperwork, or signed forms, fax is often the fastest and safest way for … Read More

Introduction Wondering how to set up automated reminder and recall workflows in Athenahealth? We got you.  Recalls and reminders are time-consuming but extremely important tasks to perform when running a healthcare practice. But what if there was a way to … Read More

Introduction Patient communication in healthcare is shifting rapidly toward text, be it for sending appointment reminders, schedule updates, follow-ups, prescription alerts, etc. And for practices using Athenahealth, SMS is one of the most effective ways to reach patients at scale. … Read More

Introduction In healthcare, patient messages do not follow schedules. Some are urgent, others are routine, but every patient expects to know their message has been received. When responses are delayed, uncertainty builds quickly for patients and pressure increases for staff. … Read More

Introduction In healthcare practices today, the burden of communication is growing as patients expect quick replies and instant answers. Despite the evolution of digital channels, phone calls remain the primary channel for patient interaction. While Athenahealth offers a great solution … Read More

Introduction Faxing has come a long way from noisy machines and dedicated phone lines. Beginning as an analog method of transferring documents, faxing has become a secure cloud-based network able to process millions of pages per day. Organizations today demand more … Read More

Introduction Patient messages never seem to slow down. Front desks, billing teams, and clinical staff open their inboxes each morning to dozens of new requests. By midday, that number often reaches the hundreds. Appointment changes, billing questions, and refill requests … Read More

Introduction On the surface, requesting a prescription refill through Athenahealth looks straightforward. A patient submits a request, the provider reviews it, and the prescription gets sent to the pharmacy. Done. But if you’ve ever worked the front desk at a … Read More