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Introduction The rise of artificial intelligence (AI) has led to significant shifts across industries, and the call center sector is no exception. The use of AI in call centres has rapidly expanded, driven by the desire to streamline operations, reduce … Read More

Introduction The education sector faces unprecedented demands: delivering personalized, equitable learning experiences while managing rising operational costs and stakeholder expectations. For educational businesses, the pressure to scale quality without compromising efficiency has exposed critical gaps in communication and workflow management. … Read More

Introduction Are your recruiters still relying on manual screening and the interview scheduling process? Maybe it’s time for you to implement a chatbot for recruiting that can do the job just as well as that too at scale. In fact, … Read More

Introduction As per the State of Nonprofits 2024 report by the Center for Effective Philanthropy, it has reported that the problem of staffing shortages, burnout, and increasing expectations from communities are really straining, especially for those organizations that are already … Read More

Introduction The way businesses approach sales has changed. Today, it is not enough to rely solely on human-driven processes or wait for leads to fill out forms and hope they convert. Customers expect instant, personalized conversations, and businesses that deliver … Read More

Introduction Artificial intelligence (AI) has made a powerful entrance into the financial services industry, changing how firms operate and communicate. Banks, insurers, and investment firms are heavily investing in AI to streamline operations and improve customer experiences. In 2023 alone, … Read More

Introduction Hiring teams are under pressure. From endless resume screening to delayed candidate follow-ups and messy scheduling coordination, manual tasks are eating up time that should be spent on high-value work. Traditional automation has helped a little, but it’s not … Read More

Recruitment has drastically evolved over the decades. Gone are the days when hiring meant posting job ads in newspapers and waiting for walk-in applicants to show up with their résumés in hand. Today’s hiring landscape is a completely different ball … Read More

Introduction Inconsistent communication is one of the biggest obstacles to growth in modern business management. Whether it’s missed client messages, delayed internal updates, or inefficient vendor coordination, communication gaps can result in lost opportunities, poor customer experience, and reduced operational … Read More

Physicians spend around 35% of their time documenting patient data, posing a significant burden on healthcare professionals and keeping them from patient care. But with growing demands to cut costs, improve care, and meet strict regulations, healthcare providers need smarter … Read More

Introduction Customers don’t just want quick replies anymore; they expect them. A question, a booking request, or a complaint can come in through chat, text, email, or phone, and businesses need to respond fast. If you don’t, the opportunity slips … Read More

Introduction Every business needs a reliable way to stay connected with its customers. Calls, texts, chats, it all matters when you are trying to grow and keep people happy. Intermedia has been around for a while and helped a lot … Read More