Latest Articles & Insights

Introduction Front desks in Athenahealth practices are the first and most important point of contact when it comes to patient communication. Front desk teams are responsible for managing calls, scheduling appointments, handling reschedules, maintaining accurate communication, and more while staying … Read More

Introduction If you use Athenahealth as your practice EHR, chances are you already have your core clinical workflows in place. Scheduling, charting, and billing are covered. But as your practice grows, many teams start to notice something else: communication doesn’t … Read More

Introduction Dropped calls typically happen for two reasons: infrastructure failures and workflow limitations. Most practices focus on the first, but the second is where the largest gains are made. If you are an Athena user wondering how to reduce dropped … Read More

Introduction Imagine this: it’s 8:00 AM, and a provider calls in sick. Twenty patients are scheduled for that morning, and the front desk scrambles to notify them: calls, voicemails, texts. Some patients don’t answer, some show up anyway, and open … Read More

What is a missed call chatbot? The number of inbound calls you receive on your business phone number is equivalent to the number of opportunities you have to grow your business. As a small business, you want to ensure you … Read More

The text messaging charges are dependent on the type of message encoding. There are two types of message encoding which are: GSM-7 and UCS-2.  Let’s see what constitutes these encoding methods in simple terms: 1. Any message that contains only text … Read More

Introduction Missed appointments and no-shows can significantly disrupt a business. Every canceled or forgotten appointment represents lost revenue, wasted staff time, and frustration for both clients and employees. For many businesses, relying on phone calls for confirmations and reschedules is … Read More

Introduction Patient communication in today’s time is no longer limited to phone calls or one-way reminders. Patients expect fast, conversational, and personalized communication, especially on text communication. However, various Athenahealth practices still face effective patient texting problems. The problem is … Read More

Introduction The front desk becomes a bottleneck when phones start ringing nonstop. Appointment confirmations, rescheduling requests, and patient questions all fall on the same busy staff. Messages get delayed, calls go unanswered, and efficiency drops. This is a common challenge … Read More

Introduction How businesses communicate in today’s market is vastly different from that of even just a few years ago. What we’d previously used for secure messaging, delivering faxes, or sending transactional email and pushes is now a means of intelligent, two-way engagement. … Read More

Introduction Healthcare organizations across the U.S. are facing an operational reality that continues to strain staff, frustrate patients, and slow care delivery, due to overwhelming call volume. The prescription refill request is among the top call drivers and one of the … Read More