10 Best Patient Recall Software to Streamline Your Practice

Every missed appointment isn’t just an inconvenience, it’s lost revenue, disrupted schedules, and a missed opportunity to strengthen patient relationships. No-shows can cost your practice thousands each year, and relying on staff to manually follow up is time-consuming and inefficient.

That’s why smart practices are turning to patient recall software—automated tools that handle reminders, follow-ups, and re-engagement effortlessly. These solutions help reduce no-shows, fill empty slots, and ensure patients stay on track with their care.

But with so many options out there, how do you choose the right one? We’ve done the research for you. In this blog, we’ll break down 10 of the best patient recall software solutions to help streamline your practice and improve patient retention. And if you’re looking for a standout option, you’ll see why Emitrr deserves your attention. Let’s dive in!

What is a Patient Recall Software?

Patient recall software is a digital solution designed to help healthcare practices re-engage patients and reduce missed appointments through automated reminders and follow-ups. Instead of relying on manual phone calls or paper reminders, these tools use text messages, emails, and even automated voice calls to notify patients about overdue check-ups, follow-ups, or routine screenings.

How Does It Work?

The software integrates with your practice management system (PMS) or electronic health records (EHR) to identify patients who are due for an appointment. Here’s how it streamlines the recall process:

• Automated Patient Identification: The software scans patient records to find those overdue for visits, follow-ups, or preventive care.
• Multi-Channel Communication: Patients receive reminders via SMS, email, or phone calls based on their preferred method of communication.
• Easy Appointment Scheduling: Many platforms include a booking link, allowing patients to schedule or confirm their visit with just a few clicks.
• Two-Way Engagement: Some solutions offer AI-powered responses or live chat features to handle rescheduling requests instantly.
• Analytics & Tracking: Practices can track response rates, appointment confirmations, and no-show reductions through built-in reporting tools.

Types of Patient Recall

Now that you know how patient recall software works, let’s break down the different types of recalls it can manage:

Preventive Care

These reminders encourage patients to schedule routine check-ups, vaccinations, or screenings before they fall behind. Preventive care not only improves patient health outcomes but also keeps your practice running smoothly with consistent visits.

Follow-Up

After a procedure or treatment, timely follow-ups ensure patients are recovering properly and adhering to post-care instructions. Automated follow-up reminders reduce the risk of complications and improve patient satisfaction.

Reactivation

Patients who haven’t visited in a while might need a little nudge to return. Reactivation recalls help re-engage inactive patients by reminding them of overdue visits or offering incentives to book an appointment.

Treatment Plan Reminders

For patients undergoing long-term treatment or therapy, recall software ensures they stay on track by reminding them of scheduled sessions, medication refills, or necessary adjustments in care.

Annual/Recurring

Many check-ups, such as annual physicals, dental cleanings, or eye exams, occur on a recurring basis. Automated reminders help patients stay on top of their healthcare needs without relying on memory alone.

Missed Appointment

No-shows are inevitable, but that doesn’t mean they have to go unaddressed. Patient recall software can automatically follow up with those who miss their appointments, offering easy rescheduling options to minimize lost revenue.

Promotional

Some practices use recalls to send special offers, discounts, or seasonal promotions to encourage patient visits. This is particularly useful for elective treatments, cosmetic procedures, or wellness services.

How Can Patient Recall Software Benefit Your Office?

Implementing patient recall software isn’t just about reducing missed appointments—it’s a strategic move that enhances efficiency, improves patient relationships, and drives revenue growth. Here’s how these automated solutions can transform your practice:

Reduces No-Shows

Missed appointments can disrupt your schedule and impact patient outcomes. Automated reminders ensure patients receive timely notifications, significantly lowering the chances of forgotten visits.

Increases Revenue

Every missed appointment is lost income. By keeping your calendar full and reducing no-shows, recall software helps maximize revenue and ensures consistent cash flow for your practice.

Improves Patient Engagement Rate

Regular follow-ups show patients that their healthcare matters. Automated recalls encourage patients to stay proactive about their wellness, leading to higher engagement and trust in your practice.

Saves Staff Time

Manually calling and reminding patients is time-consuming. With automation handling appointment reminders and recalls, your staff can focus on more critical tasks like providing quality patient care.

Enhances Practice Efficiency

An optimized schedule means fewer last-minute cancellations, better time management, and improved resource allocation. With fewer gaps, your team can work at peak efficiency.

Boosts Patient Retention

Patients who receive timely reminders are more likely to return for routine check-ups and follow-ups. Consistent engagement keeps them connected to your practice instead of seeking care elsewhere.

Strengthens Doctor-Patient Relationships

When patients feel valued and cared for, they’re more likely to trust and stay loyal to your practice. Automated communication fosters stronger relationships by keeping them informed and engaged.

Minimizes Last-Minute Cancellations

Life gets busy, and appointments can slip through the cracks. Early reminders give patients the opportunity to reschedule ahead of time, reducing gaps in your schedule.

Boosts Online Reviews & Referrals

Engaged patients are happy patients—and happy patients leave positive reviews. A seamless experience, from booking to follow-ups, increases the likelihood of referrals and glowing online testimonials.

Who Needs A Patient Recall Software?

Here’s who can benefit the most from implementing a recall system:

Small & Medium-Sized Clinics

Independent medical clinics often run on tight schedules and limited staff. Automating patient recalls helps reduce administrative workload while ensuring a steady flow of returning patients.

Dental Practices

Regular cleanings, check-ups, and treatment plans require patients to stay on track. Patient recall software helps dental offices maintain hygiene recall schedules, reduce no-shows, and increase patient retention.

Specialty Medical Practices

Whether you run a dermatology clinic, a physical therapy center, or a cardiology practice, staying in touch with patients is key. Recall software ensures patients follow treatment plans, return for follow-ups, and don’t delay necessary care.

Vision Care Centers

From annual eye exams to contact lens refills, optometrists benefit from automated reminders that encourage patients to book their next visit without manual follow-ups.

Veterinary Clinics

Pet owners can easily forget wellness exams, vaccinations, and check-ups for their furry friends. Automated reminders ensure pet patients receive timely care while reducing staff workload.

Counseling Centers

Therapy and counseling rely on consistent engagement for effective treatment. Recall software helps therapists keep clients on track with their sessions, reducing missed appointments and last-minute cancellations.

What Features Should You Look for in Patient Recall Software?

Choosing the right patient recall software isn’t just about automating reminders—it’s about finding a solution that fits seamlessly into your workflow while improving patient engagement. Below-mentioned are the must-have features you must look for:

Multi-Channel Communication

Not all patients prefer the same method of contact. Look for software that supports SMS, email, automated phone calls, and even chat reminders to maximize response rates.

EHR/EMR Integration

Seamless integration with your Electronic Health Records (EHR) or Electronic Medical Records (EMR) ensures that patient data stays up-to-date. This eliminates the need for manual data entry and improves accuracy.

Customizable Messaging

Generic reminders can feel impersonal. Choose software that allows you to personalize messages with patient names, appointment details, and customized instructions to make communication more effective.

AI & Analytics

Advanced recall systems leverage AI-driven insights to identify scheduling trends, predict no-shows, and optimize appointment recall strategies. Built-in analytics help you track patient engagement and refine outreach efforts.

Two-Way Patient Communication

Patients should be able to confirm, reschedule, or ask questions directly through the reminder system. Two-way messaging improves response rates and reduces the need for follow-up calls.

HIPAA Compliance

Patient data security is non-negotiable. Ensure the software is HIPAA-compliant to protect sensitive patient information and maintain legal compliance.

Digital Forms

Some recall software includes digital intake forms that allow patients to update their information before their visit, reducing paperwork and streamlining the check-in process.

Unveiling the Top 10 Patient Recall Software

1. Emitrr
2. Solutionreach
3. Weave
4. Doctible
5. Recallmax
6. NexHealth
7. Lighthouse 360
8. Demandforce
9. RevenueWell
10. Relatient

1. Emitrr

Emitrr is a comprehensive, AI-powered patient recall and communication software designed to help healthcare practices automate appointment reminders, reduce no-shows, and improve patient engagement. It offers seamless integration with over 1,000 EMR/EHR systems, HIPAA-compliant messaging, and advanced automation tools, making it an ideal solution for medical, dental, and specialty practices. 

With multi-channel communication via SMS, email, and voice, Emitrr ensures efficient patient outreach while minimizing administrative workload. Its cloud-based platform allows real-time access to patient interactions, performance analytics, and scheduling tools, giving healthcare providers the flexibility and control they need to streamline operations and enhance patient retention.

Emitrr Features

• Autoresponders: Automate patient interactions with AI-driven responses for appointment confirmations, rescheduling requests, and follow-ups—reducing staff workload.
• Appointment Scheduling: Offer patients a hassle-free booking experience with automated appointment scheduling and rescheduling options via text, email, and voice calls.
• Two-way Text Messaging: Enable real-time patient communication with two-way SMS, allowing patients to confirm, cancel, or ask questions without calling the office.
• Mass Texting: Send bulk messages to patient groups for appointment reminders, clinic updates, or promotional campaigns, all in a few clicks.
• SMS Marketing & Alerts: Leverage SMS marketing campaigns for seasonal check-ups, promotional offers, or health reminders while ensuring urgent alerts reach patients instantly.
• SMS Scheduling: Plan and schedule text messages in advance, ensuring patients receive timely reminders without manual intervention.
• HIPAA Compliance: Emitrr prioritizes data security and patient privacy, ensuring full HIPAA compliance for secure messaging.
• Seamless Integration: Connect effortlessly with over 1,000 EMR/EHR systems to sync patient records, automate reminders, and update appointment statuses in real-time.
• Digital Forms: Reduce paperwork with secure, digital intake forms, allowing patients to complete pre-appointment check-ins remotely.
• Performance Analytics: Monitor patient engagement, recall success rates, and optimize recall strategies with detailed analytics and reporting.
• Customizable Templates: Use pre-built or custom SMS, email, and voice templates for personalized patient communication.

Emitrr Pros

• Comprehensive Communication Features: Emitrr supports SMS, email, voice calls, and two-way texting, ensuring patients receive reminders through their preferred channels. It also offers bulk messaging, group texting, and AI-powered chat automation to streamline patient engagement.
• User-Friendly Interface: Designed with simplicity in mind, Emitrr features an intuitive dashboard that makes it easy for staff to schedule recalls, track responses, and manage patient communication without a steep learning curve.
• Good Integration Capabilities: Emitrr seamlessly integrates with 1,000+ EHR/EMR systems, eliminating manual data entry and ensuring real-time syncing of patient records, appointment statuses, and recall history.
• Strong Automation Tools: With AI-driven autoresponders, appointment scheduling, and smart reminders, Emitrr reduces staff workload while optimizing patient follow-ups and recall efficiency.
• Excellent Customer Service: Emitrr is known for its responsive and knowledgeable support team, offering quick troubleshooting, onboarding assistance, and ongoing optimization help to ensure practices get the most out of the platform.
• Affordable & Flexible Pricing: Unlike enterprise-level solutions with high costs, Emitrr offers budget-friendly plans tailored for small and medium-sized practices, making patient recall automation accessible without breaking the bank.

Emitrr Cons

More advanced features are yet to be launched!

Emitrr Integrations

Emitrr integrates with various third-party apps and software, including:

• DrChrono
• Dentrix
• eClinicalWorks
• AthenaHealth
• EagleSoft and more!

Emitrr Pricing

Emitrr offers an affordable and flexible pricing structure. Its pricing starts at $149 a month, and customers can opt for the pay-what-you-choose option and pay for only the features they really want.

Emitrr Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Emitrr Ratings

• Capterra: 4.8/5
• G2: 4.7/5

Emitrr Reviews

“I’ve tried 4 different platforms, Emitrr has worked the best for me”

Platform is very easy to use without glitches compared to other SMS platforms I’ve used. Customer service is quick and efficient! Pricing is great!

“Emitrr customer service is unmatched! I don’t need help often but when I do, it is handled quickly. The system is very user-friendly.”

Source: Capterra

2. Solutionreach

Solutionreach is a cloud-based patient engagement platform designed to enhance communication between healthcare providers and patients. It offers a suite of tools to improve patient interactions, streamline appointment scheduling, and automate reminders. While Solutionreach provides a wide range of communication tools and integrations, some users find the platform pricey and the learning curve steep, especially for smaller clinics with limited resources. Additionally, customer support response times have been noted as a drawback by some users.

Solutionreach Features

• Comprehensive Communication Tools: Offers a wide range of features, including two-way texting, automated reminders, and group messaging, facilitating effective patient engagement.
• Personalize Outreach: Craft individualized messages to patients, enhancing engagement and response rates through customized text, email, or voice communications.
• Set Flexible Cadences: Adjust the frequency and timing of recall messages to align with patient preferences and practice workflows, optimizing appointment scheduling.
• Multi-Channel Messaging: Engage patients through their preferred communication channels, including text messages, emails, or voice calls, to maximize reach and convenience.

Solutionreach Pros

• Customize Patient Recall Criteria: Tailor recall settings to identify and reach out to patients due or overdue for appointments, ensuring personalized and timely communication.
• User-Friendly Interface: Designed with an intuitive layout, making it accessible and easy for staff to navigate and utilize efficiently.
• Enhanced Patient Engagement: Automated and personalized communication strategies help reduce no-shows and foster stronger patient-provider relationships.

Solutionreach Cons

• Customer Support Challenges: Some users have reported difficulties in reaching support and delays in resolving issues, which can impact practice operations.
• Integration Complexities: Integrating with certain practice management systems may require additional time and technical assistance, posing challenges for seamless setup.
• Expensive: The pricing structure may be on the higher side for small practices, potentially affecting budget allocations.

Solutionreach Integrations

• EagleSoft
• XLDent
• Dentrix

Solutionreach Pricing

Solutionreach offers subscription-based pricing starting at $329 per month.

Solutionreach Customer Support Channels

• Chat
• Phone Support
• Knowledge Base
• Email/Help Desk
• FAQs/Forum

Solutionreach Ratings

• Capterra: 3.8/ 5 
• G2: 4.3/ 5

Solutionreach Reviews

Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care.

Customer service. Is poor. If you have any issues, which all products will, don’t expect a quick resolution.

Source: Capterra

3. Weave

Weave is an all-in-one communication platform designed to enhance patient engagement and streamline administrative tasks for small to medium-sized healthcare practices. It offers features like automated appointment reminders, two-way texting, and digital forms to improve patient communication. However, some users report customer support challenges, occasional software glitches, and higher costs compared to other recall solutions.

Weave Features

• Online Scheduling & Recall Reminders: Weave includes an online booking system that lets patients schedule their own appointments. Additionally, it sends recall reminders to patients who are overdue for follow-ups or annual check-ups.
• Integration with Practice Management Software: Weave integrates with various EMR/EHR and practice management systems, ensuring seamless data synchronization.
• Two-Way Text Messaging: The platform enables real-time patient communication, allowing staff to send and receive texts, answer patient queries, and confirm appointments—all within the software.

Weave Pros

• Multi-Channel Appointment Reminders: Weave sends customizable SMS, email, and voice reminders to ensure patients stay on track with their appointments.
• Good Integration Capabilities: It integrates with various practice management systems, allowing for automated data syncing and reduced manual work.
• Call Management Features: Weave’s VoIP phone system includes call recording, missed call texts, and caller ID matching, helping staff manage patient calls efficiently.

Weave Cons

• Customer Support Issues: Many users report slow response times and difficulty getting timely assistance from Weave’s support team.
• Technical Glitches & Downtime: Some practices experience occasional software bugs, call quality issues, and system outages, affecting workflow.
• Pricing Can Be Expensive for Small Clinics: Weave’s pricing can be on the higher end, especially for smaller practices that may not need all the features. Some features come with additional costs, making it less budget-friendly.
• Limited Customization Options: While Weave offers personalization, some users feel restricted when trying to fully tailor messaging and workflows to fit their needs.

Weave Integrations

• Dentrix
• Nextech EHR & PM
• WebPT

Weave Pricing

Weave’s pricing begins at $399 per month, accompanied by a $750 setup fee.

Weave Customer Support Channels

• FAQs/Forum
• Phone Support
• Chat
• Email/Help Desk
• Knowledge Base

Weave Ratings

• Capterra: 4.3/ 5 
• G2: 4.5/ 5

Weave Reviews

A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more competitive pricing.

Easy to use. User friendly. Any type of communication, weave has you covered.

Source: Capterra

4. Doctible

Doctible is a cloud-based patient engagement and communication platform designed to help healthcare practices enhance patient interactions and streamline administrative tasks. It offers tools such as automated appointment reminders, two-way texting, digital forms, and reputation management to improve operational efficiency and patient satisfaction. While Doctible provides a comprehensive suite of features, some users have reported challenges with integration into existing systems and a desire for more advanced customization options.

Doctible Features

• Digital Forms: Allows patients to complete necessary paperwork electronically before their visit, streamlining the check-in process and reducing administrative workload.
• Patient Recall Management: Monitors patient visit history and automatically sends reminders for follow-up appointments, ensuring continuity of care.
• Reputation Management: Automates the process of collecting and managing patient reviews, helping practices enhance their online presence and attract new patients.

Doctible Pros

• User-Friendly Interface: Designed with an intuitive layout, making it accessible and easy for staff to navigate and utilize effectively.
• Comprehensive Communication Tools: Integrates multiple channels—text, email, and voice—to ensure effective and timely patient communication.
• Automated Patient Engagement: Automates routine tasks such as appointment reminders and follow-ups, freeing up staff time and reducing administrative burdens.

Doctible Cons

• Integration Challenges: Some users have reported difficulties integrating Doctible with certain existing systems, leading to potential workflow disruptions.
• Limited Customization: Certain features may lack flexibility, restricting practices from tailoring the system entirely to their specific needs.

Doctible Integrations

• Eaglesoft
• Dentrix
• Vision

Doctible Pricing

Doctible offers tiered pricing plans:

• Gold: $199/month
• Gold Plus: $299/month 
• Platinum: Custom

Doctible Customer Support Channels

• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat
• FAQs/Forum

Doctible Ratings

• Capterra: 4.8/ 5 
• G2: 4.5/ 5

Doctible Reviews

It’s great, our patients love the appt reminders and being able to communicate with the office via text message.

The product is inexpensive than better known alternative companies but for a reason. They cannot deliver. Buyer beware.

Source: Capterra

5. RecallMax

MaxAssist, previously known as RecallMax, is a comprehensive dental recall software designed to enhance patient recall processes and streamline administrative tasks. It offers a suite of tools aimed at improving patient engagement, automating appointment scheduling, and providing actionable analytics to boost practice efficiency. While MaxAssist provides robust features, some users have noted challenges with integration into existing systems and a learning curve during the initial setup.

Recallmax Features

• Automated Messaging: Enables practices to send automated appointment reminders and confirmations via text or email, reducing no-shows and improving patient compliance.
• Bulk Texting: Allows for mass communication with patient groups, facilitating the dissemination of important updates, promotions, or health advisories efficiently.
• Scheduled Messages: Provides the capability to schedule messages in advance, ensuring timely communication without manual intervention.

Recallmax Pros

• Strong Automation Features: The software automates routine tasks such as appointment reminders and follow-ups, freeing up staff time and reducing administrative burdens.
• Effective Patient Management: With features like digital forms and dashboard analytics, MaxAssist aids in efficient patient data management and provides actionable insights for practice improvement.

Recallmax Cons

• Complex Setup Process: Some users have reported that the initial setup and configuration of MaxAssist can be intricate and time-consuming.
• Higher Cost for Advanced Features: Advanced functionalities may require additional investment, which could be a consideration for smaller practices with limited budgets.
• Learning Curve: Initial setup and familiarization with the software may require time and training for staff members. 

Recallmax Pricing

Recall max offers three subscription plans:

• MaxAssist Pro
• MaxAssist Platinum
• MaxAssist Enterprise

Recallmax Reviews

Very easy to use, great customer service.

Training will be required at the beginning while using the program it might be confusing at first but that’s any program when is new to us, it might be a little pricey but the investment is worth it.

Source: Capterra

6. NexHealth

NexHealth is a patient engagement platform designed to enhance the patient experience for medical and dental practices. It offers features such as online scheduling, automated reminders, digital forms, and payment processing, all integrated with existing Electronic Health Record (EHR) systems. While NexHealth provides a comprehensive suite of tools, some users have reported challenges with navigation and a desire for more advanced features, which can lead to additional manual tasks.

NexHealth Features

• One-Click Recalls: Automate patient recall processes with customizable follow-up messages, enabling patients to book their next appointment with a single click. 
• Automated Reminders: Send personalized text or email reminders for upcoming appointments, reducing no-shows and ensuring patients are well-informed. 
• Digital Forms: Provide HIPAA-compliant digital forms that patients can complete online, streamlining the intake process and reducing paperwork.

NexHealth Pros

• User-Friendly Interface: Designed with an intuitive interface, making it accessible for both staff and patients, thereby enhancing the overall user experience.
• Automated Communication: Offers automated reminders and recalls, which help in reducing no-shows and keeping patients engaged without additional effort from staff.
• Customizable Features: Provides flexibility with customizable messaging and forms, allowing practices to tailor communications to their specific needs.

NexHealth Cons

• Navigation Challenges: Some users have reported difficulties in navigating the platform, indicating a potential learning curve for new users.
• Limited Advanced Features: While offering a broad range of tools, certain advanced features may be lacking, requiring practices to seek additional solutions for specific needs.
• Additional Manual Tasks: Due to the limitations in certain functionalities, staff may need to perform extra manual tasks to achieve desired outcomes, which can affect efficiency.

NexHealth Integrations

• Denticon
• Dentrix
• Open Dental
• eClinicalWorks
• Jefferson

NexHealth Pricing

NexHealth’s pricing starts at $350 per month, with costs varying based on the selected features and the number of practice locations. 

NexHealth Customer Support Channels

• Email/Help Desk
• Chat
• Phone Support

NexHealth Ratings

• Capterra: 4.9/ 5 
• G2: 4.8/ 5

NexHealth Reviews

The customer service offered by NexHealth is honestly what I liked the most. The customer service offered was consistently amazing. I also loved how easy it was to create forms.

They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers.

Source: Capterra

7. Lighthouse 360

Lighthouse 360 is a cloud-based patient communication management software specifically designed for dental practices. It automates routine tasks such as appointment reminders, recall notifications, and patient reviews, aiming to enhance operational efficiency and patient engagement. While it offers a comprehensive suite of features, some users have reported limitations in customization options and challenges with customer support responsiveness.

Lighthouse 360 Features

• Recall Management: Identifies and contacts patients overdue for care, helping to reactivate dormant patients and maintain regular visits. 
• Two-Way Text Messaging: Enables real-time communication between the practice and patients, facilitating quick responses to inquiries and confirmations. 
• Online Review Management: Automates the collection of patient reviews and monitors online reputation across platforms like Google and Facebook. 

Lighthouse 360 Pros

• Comprehensive Automation: Automates various patient communication tasks, freeing up staff time and reducing administrative burdens.
• User-Friendly Interface: Designed with an intuitive interface, making it easy for dental teams to navigate and utilize effectively.
• Enhanced Patient Engagement: Facilitates consistent and personalized communication, leading to improved patient satisfaction and retention.

Lighthouse 360 Cons

• Limited Customization: Some users have noted that templates for communications are restrictive, limiting personalization.
• Customer Support Challenges: Reports indicate difficulties in reaching support and delays in issue resolution.
• Cost Considerations: The subscription fees may be a concern for smaller practices with tight budgets.

Lighthouse 360 Integrations

• Denticon
• ABELDent
• Dentisoft Office

Lighthouse 360 Pricing

Contact Lighthouse for pricing details.

Lighthouse 360 Customer Support Channels

• Email/Help Desk
• Phone Support

Lighthouse 360 Ratings

• Capterra: 4.1/ 5 
• G2: 3.7/ 5

Lighthouse 360 Reviews

It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.

The software was constantly crashing and wouldn’t let me access the pages. I would have to clear my cache every time I used it.

Source: Capterra

8. Demandforce

Demandforce is an all-in-one patient engagement and communication platform designed to help healthcare practices attract, retain, and engage patients effectively. It offers a suite of tools, including automated appointment reminders, two-way texting, targeted email campaigns, and reputation management features. 

While Demandforce provides comprehensive solutions to streamline front-office tasks and enhance patient interactions, some users have noted that advanced features may require additional training, and the platform’s user interface could benefit from increased customization options.

Demandforce Features

• Automated Appointment Reminders: Reduce no-shows by sending timely reminders via email, text, or voice messages, allowing patients to confirm or reschedule appointments easily.
• Two-Way Text Messaging: Facilitate real-time communication between patients and staff, enabling quick responses to inquiries and appointment confirmations.
• Targeted Email Campaigns: Engage patients with personalized emails, newsletters, and promotions, segmented based on demographics or appointment history.

Demandforce Pros

• Comprehensive Communication Tools: Integrates multiple communication channels—email, text, voice, and direct mail—into a single platform, ensuring consistent patient engagement.
• User-Friendly Interface: Designed with an intuitive dashboard that simplifies navigation and use for both administrative staff and healthcare providers.
• Automated Patient Engagement: Automates routine tasks such as appointment reminders and recall messages, freeing up staff time and reducing manual errors.

Demandforce Cons

• Customer Support Challenges: Some users have reported difficulties in reaching customer support and delays in issue resolution.
• Limited Customization Options: Users have noted a desire for more advanced customization features to tailor the software to specific practice needs.
• Pricing Transparency: The lack of publicly available pricing information can make it challenging for practices to assess cost-effectiveness upfront.

Demandforce Integrations

• ClienTrax
• DrChrono
• CGM eMDs
• Eyefinity OfficeMate

Demandforce Pricing

Contact Demandforce for pricing details.

Demandforce Customer Support Channels

• FAQs/Forum
• Phone Support
• Email/Help Desk
• Chat

Demandforce Ratings

• Capterra: 3.8/ 5 
• G2: 3.4/ 5

Demandforce Reviews

I love the confirmation of appointments most, patients rely on it every time.

I wish the campaigns could look more sophisticated. I guess a more robust system to give a more professional look. More options too. Sometimes the ease of use could be better

Source: Capterra

9. RevenueWell

RevenueWell Features

• Digital Forms: Enables patients to complete necessary paperwork electronically before their visit, streamlining the check-in process and reducing administrative workload.
• Marketing Campaigns: Provides tools to create and manage targeted marketing efforts, helping practices engage existing patients and attract new ones through customized campaigns.
• Patient Survey: Facilitates the collection of patient feedback through customizable surveys, offering insights into patient satisfaction and areas for improvement.

RevenueWell Pros

• Automated Patient Engagement: Automates routine tasks such as appointment reminders and follow-ups, freeing up staff time and reducing administrative burdens.
• Marketing Integration: Offers built-in marketing tools that enable practices to run targeted campaigns, enhancing patient retention and acquisition.
• Reputation Management: Assists in managing online reviews and patient feedback, helping to build and maintain a positive online presence.

RevenueWell Cons

• System Performance Issues: Some users have reported occasional system lags and slowdowns, which can disrupt daily operations.
• Limited Customization: Certain features may lack flexibility, restricting practices from tailoring the system entirely to their specific needs.
• Learning Curve: New users might experience a learning curve when navigating the platform and utilizing all its features effectively.

RevenueWell Integrations

• Practice-Web
• Eaglesoft
• CareStack

RevenueWell Pricing

RevenueWell offers tiered pricing plans:

• Starter Plan
• Professional Plan
• Premium Plan

RevenueWell Customer Support Channels

• Chat
• Email/Help Desk
• Knowledge Base
• Phone Support
• 24/7 (Live rep)

RevenueWell Ratings

• Capterra: 4.6/ 5 
• G2: 4.7/ 5

RevenueWell Reviews

It is very nice to not have to call patients for reminder calls, it saves a lot of time and effort for me being that I am the only one working the front office

The price is not reflective of the true service it provides. We had many integration issues and they were not resolved in a timely manner.

Source: Capterra

10. Relatient

Relatient is a cloud-based patient engagement platform designed to streamline communication between healthcare providers and patients. It offers tools such as automated appointment reminders, two-way messaging, and digital registration to enhance patient interactions and reduce no-show rates. While Relatient provides a comprehensive suite of features, some users have reported challenges with customer support responsiveness and a desire for more customization options in recall messages.

Relatient Features

• Integration with EHR/PM Systems: Seamlessly integrates with various Electronic Health Record (EHR) and Practice Management (PM) systems, ensuring synchronized data and efficient workflow.
• Automated Appointment Reminders: Sends customizable reminders via text, email, or voice messages to ensure patients are informed about upcoming appointments.
• Two-Way Messaging: Facilitates secure communication between patients and providers, allowing for appointment confirmations, cancellations, and general inquiries.

Relatient Pros

• Effective Appointment Management: Automated reminders and digital registration contribute to reduced no-show rates and improved scheduling efficiency.
• Secure and HIPAA-Compliant: Ensures all patient communications and data handling meet HIPAA standards for privacy and security.
• Robust Integration Capabilities: Compatible with a wide range of EHR and PM systems, facilitating seamless data exchange and workflow integration.

Relatient Cons

• Limited Customization: There is a noted lack of flexibility in customizing recall messages, which may not meet the specific needs of all practices.
• Cost Considerations: Some users feel that the cost of the program is high relative to the features offered. 

Relatient Integrations

• athenaOne
• ModMed
• DrChrono

Relatient Pricing

Relatient’s pricing starts at $99 per month.

Relatient Customer Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support

Relatient Ratings

• Capterra: 4.3/ 5 
• G2: 4.8/ 5

Relatient Reviews

The product has a lot of functionality, although not always accurate, requiring “tweaks” to get things back on track.

their customer service used to be their saving grace, I’ve had issues, but I would call and get it taken care of. Now I have many open tickets and get no where and can’t call to get any thing solved. It is bad, really bad.

Source: Capterra

Common Methods of Patient Recall

Now that we’ve explored the top options for patient recall software, let’s look at the different ways these systems engage patients. Here are the most common patient recall methods:

Automated SMS & Email

Text messages and emails are the most efficient and widely used recall methods. They offer instant delivery, high open rates, and easy response options, allowing patients to confirm or reschedule with just a click.

Phone Calls & Voicemail Drops

Some patients respond better to a more personal touch. Automated or live phone calls and voicemail messages provide direct engagement, especially for older patients who may not rely on digital communication.

Postcards & Mailers

Though traditional, postcards and mailed reminders are still effective for certain demographics, particularly seniors or patients who prefer physical reminders over digital ones.

In-App or Portal Notifications

For practices that use patient portals or mobile apps, in-app notifications serve as an additional recall method, ensuring tech-savvy patients stay informed about their upcoming visits.

AI-Powered Chatbots

AI-driven chatbots offer an interactive experience, answering patient questions, assisting with scheduling, and even handling rescheduling requests automatically—all without human intervention.

Patient Self-Scheduling Links

Rather than waiting for a callback, patients prefer convenience. Many recall systems include self-scheduling links in messages, allowing patients to book, confirm, or change appointments at their convenience.

Note: The best patient recall software combines multiple recall methods to ensure every patient, regardless of their communication preferences, stays engaged and on schedule.

Why Should You Invest in Emitrr’s Patient Recall Software?

With so many patient recall software solutions available, choosing the right one for your practice can feel overwhelming. You need a system that is not only affordable and efficient but also seamlessly integrates with your workflow—without adding unnecessary complexity.

This is where Emitrr stands out. Designed specifically for small and medium-sized healthcare practices, Emitrr offers a robust yet user-friendly solution that simplifies patient recalls while enhancing engagement and efficiency. Here’s why Emitrr is a top choice:

Affordable Pricing

Many patient recall systems come with high upfront costs or complex pricing structures that small practices struggle to afford. Emitrr understands that every dollar counts, which is why it offers flexible, tailored pricing plans designed to meet the needs of independent clinics, dental offices, and specialty practices—without breaking the bank.

Omnichannel Recall System

One of Emitrr’s biggest strengths is its AI-driven omnichannel recall system. Unlike software that limits communication to just one or two channels, Emitrr enables patient outreach through:

• SMS: Quick, direct, and widely preferred by patients.
• Email: Ideal for detailed reminders and appointment confirmations.
• Automated Voice Calls: Perfect for older patients or those who don’t check texts regularly.
• Chat-Based Follow-Ups: Engages patients in real-time and allows easy rescheduling.

This multi-channel approach ensures no patient falls through the cracks and significantly improves recall response rates.

Seamless EHR/EMR Integration

Manual data entry is one of the biggest time-wasters for healthcare staff. Emitrr eliminates this problem by integrating directly with your Electronic Health Records (EHR) or Electronic Medical Records (EMR) system in real time. This means:

• Automatic syncing of patient records to ensure recall messages reach the right people
• No duplicate data entry, reducing administrative burden
• Instant updates when patients confirm or reschedule their appointments

With Emitrr, you don’t have to juggle multiple platforms—it works smoothly within your existing workflow.

HIPAA-Compliant & Secure

Handling patient information comes with strict legal responsibilities. Emitrr is fully HIPAA-compliant, ensuring that all communications and patient data are protected. With end-to-end encryption and secure storage, you can rest assured that your practice meets industry regulations without additional effort.

Easy-to-Use Interface

Technology should simplify processes, not complicate them. Emitrr is designed with an intuitive, user-friendly interface that makes it easy for your team to:

• Set up and automate recalls in minutes
• Track patient responses and follow-ups effortlessly
• Manage schedules without navigating a confusing dashboard

Team Collaboration Tools

Patient recalls often require coordination between front-desk staff, nurses, and doctors. Emitrr enhances internal team collaboration by providing:

• Shared access to patient recall statuses so everyone stays updated
• Task assignment features to delegate responsibilities efficiently
• In-platform communication tools to minimize miscommunication

This ensures that your team works in sync—leading to better patient management and fewer scheduling errors.

Advanced Analytics & Reporting

How do you know if your recall system is actually working? Emitrr provides powerful analytics that offers deep insights into:

• No-show rates and trends: Identify patterns and adjust recall strategies accordingly
• Patient engagement levels: Measure response rates across SMS, email, and calls
• Revenue impact: Understand how recall efforts translate into completed appointments and practice growth

With this data, you can fine-tune your recall strategies to get the best results for your practice.

Dedicated Customer Support

Software is only as good as the support behind it. Emitrr provides exceptional customer service to ensure your experience is smooth and hassle-free. Whether you need help with setup, troubleshooting, or optimization.

Frequently Asked Questions

Conclusion

Investing in patient recall software is one of the smartest decisions a healthcare practice can make. By automating follow-ups, reducing no-shows, and keeping patients engaged, these tools enhance efficiency, boost revenue, and improve patient care.

If you’re looking to streamline your workflow and increase patient retention, Emitrr is the solution you need. Don’t let missed appointments affect your practice—book a demo with Emitrr today!