TextRequest Pricing: Plans, Costs, and Better Alternatives

Introduction to TextRequest Pricing

TextRequest is a popular business SMS and texting platform designed to help organizations communicate with customers through text messages. It is commonly used for appointment reminders, customer follow-ups, internal team messaging, and promotional campaigns. Businesses across healthcare, home services, retail, and professional services rely on TextRequest to improve response rates and streamline communication.

Before committing to any business texting platform, understanding pricing is critical. SMS costs can scale quickly as message volume increases, and advanced features are often locked behind higher-tier plans. This makes it important to evaluate not just the base price, but also add-ons, usage limits, and long-term scalability.

While TextRequest offers multiple pricing plans, many businesses today are exploring more flexible alternatives. Emitrr stands out as a modern option with transparent pricing, advanced automation, and multi-channel communication capabilities that go beyond basic SMS.

TextRequest Pricing

TextRequest pricing is structured across clearly defined tiers, making it suitable for businesses ranging from small teams to high‑volume enterprises. All standard plans come with no contracts, free support, and unlimited users, contacts, devices, and groups. Each dashboard represents a single text line.

Basic Plan

• $59.99/month
• 1,000 included texts
• 1 dashboard (text line)
• $0.055 per additional text
• Includes two‑way texting, mass texting, SMS chat, message templates, payments, unlimited users and contacts, and 10DLC verified sending

This plan is best suited for small businesses with basic customer Automated texting and low monthly message volume.

Starter Plan

• $145/month
• 2,500 included texts
• 2 dashboards
• $0.05 per additional text
• Includes all Basic features plus scheduled messages, location requests, unlimited keywords, Chrome extension, and third‑party integrations

The Starter plan works well for growing teams that need scheduling, opt‑in keywords, and basic integrations.

Corporate Plan

• $295/month
• 6,500 included texts
• 5 dashboards
• $0.042 per additional text
• Includes all Starter features plus custom merge fields and expanded dashboard access

This plan is designed for businesses handling higher message volumes across multiple departments or locations.

Enterprise Plan

• $575/month
• 20,000 included texts
• 10 dashboards
• $0.032 per additional text
• Includes all Corporate features plus API access and enterprise‑level capabilities

The Enterprise plan is ideal for larger organizations with advanced integration and automation needs.

TextRequest also offers High‑Volume plans starting at $890/month, supporting up to 250,000 texts per month with significantly reduced per‑text rates, as well as Political Texting plans with one‑time setup fees and pay‑as‑you‑go SMS and MMS pricing.

Add‑Ons and Extra Costs

Beyond the base subscription, TextRequest cost can increase due to optional add‑ons and usage‑based fees, including:

• Additional SMS texts charged per message once monthly limits are exceeded
• Extra dashboards (additional text lines) at $10/month each
• Scheduled messages, location requests, Chrome extension, custom merge, and keywords on lower‑tier plans
• API access for non‑Enterprise plans
• HIPAA‑compliant accounts at $50/month with a Business Associate Agreement
• Single Sign‑On (SSO) at $250/month
• Call forwarding and automated greetings for text‑only numbers

For businesses with high HIPAA-compliant texting  volume or advanced compliance needs, these add‑ons can significantly increase the overall TextRequest pricing, making long‑term costs harder to predict.

TextRequest Pricing vs Emitrr Pricing: A Comparison

Comparing TextRequest pricing with Emitrr pricing is important because messaging tools directly affect customer experience, internal efficiency, and long-term costs. A lower monthly fee does not always mean better value, especially when add-ons and overage charges come into play.

Businesses should evaluate the total cost of ownership, including SMS usage, automation, and essential features. Flexibility matters as teams scale and messaging volume grows. Ease of onboarding, quality of customer support, and reliability also influence daily operations.

Most importantly, modern businesses need automation and multi-channel communication, not just SMS. Emitrr overcomes several limitations of TextRequest pricing plans by offering broader capabilities with more predictable and scalable pricing.

Pros and Cons of TextRequest Pricing

Pros of TextRequest Pricing

• Flexible Pricing Tiers: TextRequest offers multiple pricing plans designed for small teams, growing businesses, and larger organizations, allowing companies to select a plan based on messaging volume, dashboards, and required features without overcommitting upfront.
• Quick and Easy Setup: The platform is straightforward to set up and use, making it ideal for businesses that want to start SMS communication quickly without complex configurations, technical knowledge, or long onboarding processes for their teams.
• CRM and Scheduling Integrations: TextRequest integrates with popular CRM and scheduling tools, enabling businesses to sync customer data, send SMS appointment reminder, and manage conversations efficiently while reducing manual work and context switching.
• Free Trial Availability: A free trial allows businesses to explore TextRequest’s core features, understand the dashboard experience, and evaluate whether the platform meets their communication needs before committing to a paid plan.

Cons of TextRequest Pricing

• High SMS Cost at Scale: As messaging volume grows, TextRequest cost rises quickly due to per-text overage charges, making it difficult for high-volume businesses to forecast monthly expenses and maintain predictable communication budgets.
• Automation Locked in Higher Plans: Advanced automation and workflow capabilities are only available in higher-tier plans, forcing businesses to upgrade even when they require limited automation features for specific use cases.
• Extra Charges for Add-Ons: TextRequest applies additional fees for features like HIPAA compliance, API access, SSO, extra dashboards, and premium options, which can significantly increase the overall cost beyond the base plan.
• Limited Communication Channels: The platform focuses mainly on SMS and MMS, making it less suitable for businesses that require multi-channel communication such as WhatsApp, voice calls, or unified messaging from a single system.

Emitrr Pricing

Emitrr offers transparent, per-user pricing built for businesses and healthcare practices that need more than basic SMS. Instead of charging separately for essential features, Emitrr includes automation, compliance, and secure communication within its plans, ensuring predictable costs as teams scale.

• Standard Plan ($20 per user/month): The Emitrr Standard Plan is ideal for wellness clinics and small to mid-sized practices. It includes HIPAA-compliant appointment scheduling, automated reminders, and secure two-way texting. This enables reliable patient communication while maintaining regulatory compliance and improving day-to-day operational efficiency.
• Professional Plan ($35 per user/month): The Professional Plan is designed for larger practices and growing organizations with higher communication volumes. In addition to all Standard features, it offers AI-powered triage, advanced analytics, and deeper workflow automation to support complex operations and data-driven decision-making.

With support for SMS, WhatsApp, and voice calls, shared inboxes, strong reporting, and responsive customer support, Emitrr delivers greater flexibility and value compared to traditional SMS-only platforms.

Watch: How Business Text Messaging Automation Can Help You Acquire and Retain Customers 

How Emitrr Offers Better Value for Money Compared to TextRequest?

When comparing Emitrr and TextRequest pricing, Emitrr stands out by offering broader communication capabilities, stronger automation, and transparent pricing at a comparable or lower cost. It’s designed for businesses that want flexibility, efficiency, and long-term scalability in customer communication.

Multi-Channel Communication

Emitrr supports SMS, WhatsApp, and voice calls in one platform, unlike TextRequest’s SMS-focused approach. This allows businesses to reach customers on their preferred channels, improve response rates, and manage all conversations centrally without juggling multiple tools.

Advanced Automation Included

Emitrr provides powerful automation features as part of its core plans, without forcing upgrades to expensive tiers. Businesses can automate follow-ups, reminders, and workflows easily, saving time and operational effort while delivering consistent customer experiences.

Predictable Pricing

Emitrr offers transparent and predictable pricing with fewer overage charges. This helps businesses plan budgets more effectively, especially as message volume grows, avoiding sudden cost spikes that often occur with high SMS usage on TextRequest.

Strong Reporting & Insights

Emitrr includes detailed reporting and performance analytics that help businesses track message delivery, response rates, and engagement trends. These insights support better decision-making and continuous optimization of customer communication strategies.

Scalable for Growing Teams

Emitrr’s plans are built to scale smoothly for growing teams, multi-location businesses, and franchises. It supports expansion without major cost jumps, making it a reliable long-term solution for organizations planning to grow their customer communication efforts.

Take a look at what more you can do with Emitrr AI:

FAQs

Conclusion

TextRequest pricing works well for businesses starting with basic SMS communication, but costs can rise quickly due to message overages, add-ons, and limited channel options as communication needs expand. Emitrr stands out by offering flexible, transparent pricing, advanced automation, and true multi-channel messaging in one platform. For businesses planning long-term growth and efficiency, Emitrr delivers stronger value and scalability. 

Schedule a demo with Emitrr to see how it can streamline customer communication and reduce overall costs.