9 Best Review Management Software

Introduction

Reviews form an integral part of a business’s image. We no longer rely on recommendations of just our friends and family. The digital world has allowed us to be connected with billions around the world. So if one is looking to buy a product or service one can simply look at the consumer experience of the same product/service and get a fair understanding of it. 

This ease in decision-making through the presence of customer reviews has prompted businesses to be even more vigilant and attentive toward customer reviews. 

A significant number of positive reviews along with the total number of reviews, helps create a positive business image. Therefore, businesses are now looking into review management software that aids in building a positive business image. 

What is a Review Management Software? 

Review management software is a tool that businesses use to collect customer reviews across various review platforms. Review management system also allows you to respond to the reviews via their platform itself. A review management software helps improve customer perception.

Some review management tools also allow you to monitor the reviews, though they mostly fall under the umbrella of reputation management. 

Following is the list of top Review Management Service. We will compare them on the basis of their features, reviews, and support. 

Top 9 Review Management Software

1. Emitrr
2. Podium 
3. Birdeye 
4. Trustpilot
5. NiceJob
6. Reputation
7. ReviewTrackers 
8. SOCi
9. Reviews.io

1. Emitrr 

Emitrr is a complete customer interaction and engagement platform offering top-notch review management features. It is consistently the highest-performing software with respect to the features it offers and the support it provides. 

Here is how Emitrr performs in terms of its features: 

Emitrr Features

Emitrr Pricing 

Emitrr’s pricing starts at $149 and goes up to $249. You only pay for the features you use. 

There is no limit on the number of users. 

Emitrr scores 4.9/5 on Value for Money on Capterra. 

Emitrr Support 

Emitrr offers support in the following manner: 24/7 Live support, Chat, Email, Phone, and Knowledge Base. 

Emitrr has a complete 5/5 rating for customer support on Capterra. 

“I have worked with lots of software, SaaS, and support teams over the years and I can honestly say that Emitrr has a top-level team in place. very responsive to our needs.” (Capterra) 

Emitrr Reviews 

Emitrr has an overall rating of 4.9/ 5 on Capterra. Here is what Emitrr customers have to say about the product: 

2. Podium 

Podium is a customer communication platform that offers review management features. It allows businesses to improve their reviews across different review sites like Google, Facebook etc. 

Podium Features 

Podium Pricing 

Podium’s pricing plan consists of three tiers: Core, Pro, and Signature. The Core plan starts at $399 and offers review management with AI features as part of its features. Review response templates, review notes, close reviews, Review response controls, etc are available only at higher tier plans: Pro at $599 and Signature (customized pricing). 

Podium has a 4/5 rating for Value for Money on Capterra. 

Podium Support

Podium offers the following support options:

Chat, Phone Support, Email/Help Desk, Knowledge Base

Podium has a rating of 4.1/5 for its Customer Support on Capterra. 

Podium Reviews

Podium has an overall rating of 4.3/5 on Capterra. 

Here is what Podium customers have to say about the product: 

“Overall, it’s really good. I’m a big fan of feeling valued as a customer, and I don’t feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don’t really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.” (Capterra)

“Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers.” (Capterra) 

3. Birdeye 

Birdeye is a multi-channel online review management software that allows you to solicit, respond, and amplify reviews for multi-location businesses. 

Birdeye Features 

Birdeye Pricing 

Birdeye’s pricing has 3 tiers: Starter, Growth and Dominate. The starter plan is prices at $299 per month amd Growth plan at $399 per month. Dominate plane is a customer pricing plan that depends on the size of the business and its requirements. 

All three plans offer review management features. Birdeye has a 4.5/5 rating for Value for Money on Capterra. 

Birdeye Support 

Birdeye offers support in the following forms: 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, and  Chat. 

Birdeye has a Customer Support rating of 4.7/5 on Capterra

Birdeye Reviews

Birdeye has an overal rating of 4.7/5 on Capterra. Here is what Birdeye customers have to say about the product: 

“They have not generated any leads for us & they don’t provide the promised service. They don’t deliver any service and don’t care to respond except to charge us monthly. Seems to be no more than elaborate scam of small business and would recommend it be avoided. Had to cancel our credit card to stop them from charging us.” (Capterra)

“ Review management features, the social media integration is fantastic! Very easy to use.“(Capterra)

4. Trustpilot 

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Trustpilot allows customers to collect, manage, and display reviews. 

Trustpilot Features

Trustpilot Pricing

Trustpilot’s pricing plans consists of three tiers: Standard, growth and scale. Each plan has review invitations and differs on the number of review invitations it allows. Standard allows 500, Growth 750 and Scale unlimited. 

Trustpilot has a 4.2/5 rating for Value for Money on Capterra. 

Trustpilot Support

Trustpilot offers the following support options:

Email/Help Desk, Chat, FAQs/Forum, Phone Support

Trustpilot has a Customer Support rating of 4.3/5 on Capterra. 

Trustpilot Reviews

Trustpilot has an overall rating of 4.5/5 on Capterra. 

Here is what its customers have to say about the product: 

“Used to be great. Nowadays almost all negative reviews are disappearing” (Capterra) 

“We are a business and we understand the value of good customer experience. I am not writing this out of frustration but cautioning other companies on their neglect towards their customers. I would have cancelled any such agreement in a heartbeat had I known my client didn’t get any value and still paid for a year.” (Capterra)

5. NiceJob 

NiceJob is an all-in-one reputation marketing software. It allows businesses to automate the process of review requests and referrals. 

NiceJob Features

NiceJob Pricing 

NiceJob has 2 pricing plans: Grow and Grow+Sites. Grow is priced at $75 per month and Grow+Sites is priced at $174 per month and costs an additional $399 for set up. 

NiceJob has a 4.8/5 rating for Value for Money. 

NiceJob Support 

NiceJob offers the following support options:

FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

NiceJob has a customer support rating of 5/5 on Capterra. 

NiceJob Reviews 

NiceJob has an overall rating of 4.9/5 on Capterra. Here is what customers have to say about the product: 

“It was inexpensive, so I got what I paid for. Low quality website. I was with them over 6 months and I didn’t increase my online presence like they said would happen. Their software for getting reviews was decent but I cut my costs in half with another program that does exactly what they do. It is over priced. “ (Capterra) 

“ We were using the tool with review management. It was reliable and meets all the business requirements and needs.” (Capterra) 

6. Reputation

Reputation is a software that allows businesses to manage customer feedback from acquisition to loyalty. It allows businesses to maintain and grow their business listings and review totals across key search engines

Reputation features

Reputation Pricing

Reputation offers a Customer Pricing plan based on your business needs. It has a Value for Money rating of 4.7/5 on Capterra.

Reputation Support 

Reputation offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

It has 4.3/5 customer support rating on Capterra. 

Reputation Reviews

Reputation has an overall rating of 4.4/5 on Capterra. Here is what customers have to say about Reputation: 

“ Dealing with accounting has been the worst experience I’ve ever had with any accounting team. I’ve been on this product for over a year now and not once have I received a correct invoice. The amount of time I’ve wasted going back with accounting is insane and they are not clear about what is wrong.” (Capterra) 

“ I dont think my day to day operations would flow easily without reputation. The easy to navigate dashboard and time management it allows is wonderful. I consider it a must have tool.” (Capterra)

7. Review Trackers

ReviewTrackers is a reputation management and customer review software that allows businesses to monitor and respond to reviews across various review sites. 

ReviewTrackers Features

ReviewTrackers Pricing 

ReviewTrackers pricing depends on the number of locations a business has. For example, the price for a business with 1-9 locations is $119 per month per location. 10-35 locations will be charged $52 per month per location. 

ReviewTrackers has a 4.6/5 rating for Value for Money on Capterra. 

ReviewTrackers Support 

ReviewTrackers offers the following support options:

Phone Support, FAQs/Forum, Knowledge Base, Email/Help Desk

ReviewTrackers has a Customer Support rating of 4.7/5 on Capterra. 

ReviewTrackers Reviews

ReviewTrackers has an overall rating of 4.7/5 on Capterra. Here is what customers have to say about ReviewTrackers: 

“customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.” (Capterra)

“Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we’d hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn’t supported.” (Capterra)

8. SOCi

SOCi is a popular all-in-one marketing platform that also offers reviews management features. It is made specifically for multi-location enterprises. 

SOCi Features

SOCi Pricing 

SOCi offers custom pricing according to your business needs. It is rated 4.3/5 on Capterra for its Value for Money. 

SOCi Support 

SOCi offers the following support options:

Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

SOCi scores a 4.5/5 Customer Service rating on Capterra.

SOCi Reviews 

SOCi has an overall rating of 4.5/5 on Capterra. 

Here is what customers have to say about SOCi: 

“I’ve only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I thoroughly enjoyed using the program. Sometimes it seems a little to complex with the conversation, reputation, and creative features. I like that App is always accessible even if I have some minor issues. Overall, I enjoy Soci.” (Capterra)

“  You can post to Yelp, but not respond to reviews. You can respond to reviews on GMB, but not post.” (Capterra)

9. Reviews.io 

REVIEWS.io is a leading provider of review collection and eCommerce marketing solution.  It is a review collection tool for companies to collect merchant (company) & product reviews from genuine customers. 

Reviews.io Features

Reviews.io Pricing

Reviews.io has three different pricing plans: Growth, Professional and Enterprise. Growth is priced at $135, Professional at $235 an Enterprise is a custom pricing plan. 

It has a 4.4/5 Value for Money rating on Capterra. 

Reviews.io Support

REVIEWS.io offers the following support options:

Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

It has a 4.5/5 rating for Customer Support on Capterra. 

Reviews.io Reviews

Review.io has an overall rating of 4.7/5 on Capterra. ( please note: it only has 8 reviews) 

Here is what customers have to say about the product:

“Customer service had a hard time returning my money – bad experience” (Capterra) 

“ Reviews.io is an amazing tool to help gather reviews and display them in an easy-to-read format. It is a must-have for any site owner looking to collect reviews from their customers or clients. It’s a simple, streamlined tool that does exactly what it says it does and doesn’t get in the way of anything. 10/10 would recommend!” (Capterra) 

Overall Summary of The Top Review Management Tools

Key Highlights: 

• Emitrr is the only software that offers all mentioned review management features and has a 5/5 rating for Customer Support. 
• NiceJob and Emitrr both rank high on Support and Reviews with similar ratings of 5 and 4.9 respectively. 
• Podium ranks the lowest in Support and Overall reviews and also falls on the expensive end with its pricing with respect to the features it offers. 
• ReviewTracker pricing is dependent on the number of business location. A single location business would be paying $119 per month while businesses over 100 locations would pay anywhere between $33 – $21 per location. 

Features to Look Out For In a Review Management Software 

1. Review Generation
   
   This feature allows you to send review requests to your customer base to generate more reviews for your business. This feature allows businesses to send text and email review requests. 
   
2. Negative Feedback Management 
   
   This feature allows businesses to filter out negative reviews if needed. If the customer has negative feedback this feature will simply suggest they leave a personal feedback message instead of posting a public review. 
   
3. Social Media Integration
   
   Through this feature, businesses can easily share their customer reviews and testimonials on their social media channels and build their brand image. 
   
4. Response Management
   
   This feature allows businesses to manage and respond to reviews received across various review platforms under one dashboard. 
   
5. Analytics 
   
   Through the Analytics feature, you can see how well your review campaign has performed. It will give you a rundown of the number of review requests you sent, and the number of reviews generated along with percentages, charts, etc. 
   
6. Review Notification 
   
   The review notification feature will notify the business through email or text as soon as a new review is received on any review platform

Why Emitrr is The Best Review Management Service? 

Emitrr is a complete customer interaction and engagement tool. This means that businesses can use Emitrr capabilities to generate more reviews and also for effective customer communication and engagement. 

From the table above it is clear that Emitrr is the obvious choice, given how it ranks highest on all parameters and is cost-effective. 

The standout, however, is that you get a hoard of advanced texting features without any additional charges. 

Let’s have a look at these features: 

• Centralized dashboard: You can add as many team members, locations, and phone numbers as you can. The best part is that you can manage all these elements from one single dashboard. 
• Conversation Management: When you open a conversation, you can: Mark the chat as read/unread, Assign it to a team member, Add a note for a team member, Print the conversation, Block the contact Set a status/disposition.

• Folders: You can even create folders for your conversations to keep them in one place. You can add as many folders as you like, edit those folders, and delete the folders. Folders help you keep your conversations organized.
• Effortless Contact Management: Select and delete multiple contacts hassle-free.
• Limitless Contact Addition: Add unlimited contacts to the platform.
• Simple Reminder Automation: Easily automate reminders for efficiency.
• Complete Text Messaging Automation: Achieve end-to-end text messaging automation.
• Reliable Message Delivery: Enjoy a 100% message delivery rate.
• Scenario-Based Templates: Access multiple templates for scenario-based texting.
• Extensive CRM Integrations: Seamlessly integrate with over 1000 CRMs
• Broadcasting Feature: Instantly send the same message to multiple contacts. Easy mass texting feature. 
• Transparent Pricing: Experience fair pricing with no hidden charges.
• Analytics: With Emitrr, you can track your missed calls, dispositions, review requests sent, review summary, texting usage, and booking requests. 

With Emitrr’s array of powerful features, it’s the ultimate choice review management platform. 

Review Management Software FAQs

Conclusion 

Review management Platforms are a necessity in today’s digital age. Every consumer rushes to the internet before deciding on a product/service. The reviews they see there, form a crucial part of their decision-making process. Suffice it to say, that the number of reviews and the business’s response to the reviews are essential to maintaining a good brand reputation. If you are looking for a software that will allow you to consolidate and manage reviews across multiple platforms, along with advanced features and best-in-class customer support then look no further than Emitrr. Schedule a demo with us today!