Nextiva Vs Grasshopper: Compare Pricing, Features, Integrations

Introduction 

Are you looking for a robust VoIP solution that perfectly aligns with your use case but need clarification about Nextiva vs Grasshopper? Well, this blog is all you need to explore various aspects of both VoIP platforms, clear your doubts, and make a comprehensive comparison. Sit tight and get ready to take some notes! 

About Nextiva 

Nextiva is a customer experience platform that provides Business Voice as one of its core offerings. With its advanced VoIP features, Nextiva offers uninterrupted calls, seamless integrations, and compliance to its customers. Its features include call routing, IVR, remote management, call recording, voicemail transcription, call transfer and more. Nextiva offers a free trial and provides a free trial to its customers. 

About Grasshopper 

Grasshopper is a popular VoIP platform that offers a variety of VoIP capabilities to businesses across all sizes. It offers interesting features such as voicemail transcriptions, call forwarding, number porting, business text messaging, and virtual receptionist services. Grasshopper is available for customers in Canada and the USA and also provides a 7-day free trial to its customers. Moreover, Grasshopper offers training in the form of webinars, documentation, and videos. 

Nextiva vs Grasshopper vs Emitrr: Feature Comparison 

In your quest of Nextiva vs Grasshopper, it is time to get started with the features, the most important aspect to compare and analyze. The feature analysis that we’re about to give you will help you understand which of the three platforms has the most features, and will help give clarity on which of these platforms suits you best in terms of the VoIP capabilities they offer. 

1. Call routing: Place calls in a queue and route those calls to a particular person or group as per a pre-established criteria. 
2. IVR: Have an automated phone system wherein callers can access information by navigating through pre-recorded voice messages, without having to speak to an agent.
3. Call Forwarding: Redirect all incoming calls automatically to a different number or device. 
4. Reporting and Analytics: Make use of advanced analytics to track important metrics such as missed calls, average handling time, and more. 
5. Call queue: Place your inbound callers into one or more virtual queues and direct the calls to the right people. 
6. Call disposition: Optimize your sales processes by labelling the outcome of each inbound and outbound call.  
7. Call recording: Capture all your calls in a digital format, further helping you refer to those call records for training and quality purposes. 
8. VoIP: Make voice calls over the internet without having to use a physical phone. 
9. Call transfer: Transfer live calls to a different extension or person seamlessly.  
10. Activity dashboard: Get detailed insights into different call activities such as call status, duration or volume. 
11. Voicemail Transcription: Turn all voicemail messages into text for quick sharing and reference.  

Let’s now compare the feature offerings of Nextiva vs Grasshopper vs Emitrr: 

Key highlights:

• Out of all the aforementioned features, Grasshopper offers only 7 features. On the other hand, eventhough Nextiva offers all the features, a lot of those can only be accessed if you upgrade to a higher plan. 
• Emitrr offers all the above features, and also includes advanced texting capabilities such as group texting, mass texting, text message scheduling, SMS automation, text message marketing and more which can aid businesses communicating with their customers more effectively. 

Nextiva vs Grasshopper vs Emitrr: Pricing Comparison 

Let’s take your quest of Nextiva vs Grasshopper to the next level, which is pricing! 

Grasshopper Pricing 

Grasshopper has three pricing plans, as under:

• True Solo: $18 per user per month 
• Solo Plus: $32 per month 
• Small Business: $70 per month 

If you need to add more users, get unlimited extensions, and want to transfer calls; then you need to upgrade to a higher plan. 

Nextiva Pricing 

Nextiva has three pricing plans as under: 

• Essential: $25.95 per user per month 
• Professional: $30.95 per user per month
• Enterprise: $40.95 per user per month

Emitrr Pricing 

Starts at $30 per month (You pay for what you use). Contact support to get a personalized quote here. 

Nextiva vs Grasshopper vs Emitrr: Support Comparison 

Great customer support is the backbone of any good VoIP software. That’s because since you’re running a business, there will be a plethora of problems that you’ll encounter each day. 

Nextiva Support 

Nextiva is rated 4.6 stars out of 5.0 for its customer service. Here are the main channels through which Nextiva serves its customers. 

• Phone Support
• Email/Help Desk
• FAQs/Forum

Let’s see what Nextiva customers have to say about the support:

“We didn’t even let users know they could login–it’s that bad. The cost of their service just cannot compete with the rest of the market.”

Source: Capterra 

Grasshopper Support 

Grasshopper is rated 4.4 stars out of 5.0 for its customer service. Here are the support channels through which Grasshopper solves queries and issues: 

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Here’s what customers have to say about the support offered by Grasshopper: 

“It was very easy to begin using, not a ton of set up required, very easy to reach technical support when issues arose.” 

Source: Capterra

Emitrr Support 

Emitrr is rated 5.0/5.0 stars for its customer service and takes pride in serving its customers in the best way possible. Here are the top channels through which Emitrr resolves queries and issues promptly: 

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Here’s what customers have to say about the support offered by Emitrr: 

“The technical support has been superb. Our ideas for system upgrades have been heard and most have been implemented.” 

“The concept of the system is amazing and the customer service and support I received was second to none.” 

Source: Capterra

Nextiva vs Grasshopper vs Emitrr: Review Comparison 

It’s now time to take your exploration of Nextiva vs Grasshopper a level further. While selecting the platform that best fits your needs, it is always a good idea to analyze what the existing or past customers have to say about the platforms. This will help you understand whether these platforms match customer expectations. 

Grasshopper reviews 

Grasshopper is rated 4.4 stars out of 5.0 overall on Capterra. 

Nextiva reviews 

Nextiva is rated 4.6 stars of 5.0 overall on Capterra. 

Emitrr reviews 

Emitrr is rated an overall of 4.8 stars overall out of 5.0 on Capterra. Emitrr is also mentioned in 6 Capterra shortlists, which includes VoIP. 

Nextiva vs Grasshopper vs Emitrr: Integration Comparison 

Integrations are an important element that you cannot overlook while comparing Nextiva vs Grasshopper. Having ample integration options is always a good idea to ensure seamless workflows. 

Nextiva integrations 

• Zoho
• Hubspot
• Zendesk 
• Oracle Sales Cloud 
• Salesforce 
• Outlook 
• Bullhorn 
• Microsoft teams 
• Sugar CRM

And more…

Emitrr Integrations 

• Zapier
• Dentrix Ascend
• Dentrix Enterprise
• Dolphin
• DrChrono
• Eaglesoft
• eClinicalWorks
• HubSpot
• Mailchimp 
• AthenaHealth
• Curve Hero
• Denticon
• Dentrix
• OpenDental
• Orthotrac
• Practiceworks
• Kareo
• Acuity Scheduling
• HousecallPro

And more…

Grasshopper Integrations 

• Live Chat 
• Google Voice 
• Zapier 
• Skype
• Shift 
• Edificius 
• Firepoint 
• Volusion 
• Grasshopper Connect 

Key highlights:  

• Emitrr seamlessly integrates with 500+ softwares and offers the most integrations out of the three VoIP platforms. 
• To access more integration options on both Grasshopper and Nextiva, you need to upgrade to a higher pricing plan. 

Nextiva vs Grasshopper: A Summary 

Now that you have garnered a comprehensive analysis of Nextiva vs Grasshopper on the basis of features, pricing, integrations, customer support, and reviews; here is a summary of all our findings: 

1. Nextiva, like Emitrr, offers all the main features that a VoIP app must have. However, the difference here is that to be able to use all features in Nextiva, you need to upgrade to higher price plans. Grasshopper offers the least VoIP features. 
2. Emitrr is ranked the highest for its customer service, which is 5 stars, as compared to Nextiva and Grasshopper. Nextiva doesn’t offer live chat, which is a thing to consider as you wouldn’t like to be redirected to forums and knowledge base when an issue needs to be solved in real-time. 
3. As far as integrations are concerned, Emitrr offers ample integration options for you to choose from, irrespective of the nature of your business. Grasshopper offers the least integrations. 
4. Both Nextiva and Grasshopper have three pricing plans; whereas Emitrr has a flexible plan wherein you only pay for the features that you use. 
5. Emitrr has the highest overall rating on Capterra. Nextiva is rated better than Grasshopper. 

We’d recommend Grasshopper if:

• You are a beginner switching to VoIP and want a less clunky software 
• You don’t need a lot of advanced capabilities 
• You need shared phone numbers with multiple extensions and unlimited users 
• You want both calling and SMS features and are ready to pay more for it

We’d recommend Emitrr if:

• You want to use a user-friendly VoIP software that doesn’t involve a learning curve
• You want to pay a reasonable price for the software with multiple features
• You want a VoIP software that doesn’t have any additional setup fees, binding ocntracts or hidden charges
• You require advanced VoIP features with 99.9% uptime and superior call quality 
• You need advanced SMS capabilities such as two-way texting, group texting, text alerts, SMS automation and more
• You want excellent customer support to help you out whenever required
• You want to ensure seamless team collaboration
• You wish to integrate your tools easily and manage your workflows 
• You want to set up multiple call extensions, record calls, and set up call forwarding 

We’d recommend Nextiva if: 

• You want good phone quality but don’t have the requirement of porting numbers 
• You don’t want to deal with glitches and want seamless onboarding and implementation 
• You want features like call routing, voicemail, call recording, and call rotation in particular
• You are ready to compromise with customer service 

Emitrr: The Better Platform Over Nextiva And Grasshopper 

Emitrr is a superior VoIP platform that checks all boxes in terms of features, pricing, support, integrations, and customer service. With a superior call quality and 99.9% uptime, Emitrr allows you to manage all your phone needs on single unified platform. If you get stuck somewhere, right from setup to implementation, customer support is available round the clock to help you out. With features such as call routing, call recording, missed calls to text, call extensions, call transfers, and call queues; you get to stay connected with your customers, and offer excellent service. 

In addition to calling, you can also make use of a ton of texting capabilities such as two-way texting, group texting, mass texting, and more to complement your calling needs and get work done more efficiently. With a smooth migration process and proper training and support; you will start using Emitrr in no time! 

Emitrr is an excellent VoIP platform that goes beyond your usual calling and texting and offers capabilities that work to improve customer experience. Are you ready to explore what Emitrr has in store for you? Book a demo here to see how Emitrr’s offerings can help you scale your business. 

Nextiva vs Grasshopper: FAQs 

Conclusion 

Having gained a comprehensive understanding of Nextiva vs Grasshopper, are you ready to choose the platform that best fits your requirements? Make sure to choose a VoIP software that best suits your pocket and feature requirements. Did Emitrr’s offerings excite you? Get in touch with our experts on a quick call and get a personalized quote.