Klara Alternative: Compare Features, Pricing, Pros & Cons

Why Should You Consider Switching to a Klara Alternative?

If you’re currently using Klara for healthcare texting or evaluating other Klara alternatives, then this is the best place for you. While Klara offers a texting solution, it falls short in providing comprehensive solutions for effective healthcare communication. The limited integrations, weak team collaboration capabilities, and inadequate customer support can hinder the progress and efficiency of healthcare practices.

In this article, we’ll explore Klara alternatives that offer more robust features to optimize your healthcare communication strategy.

Let’s delve into the details and help you make an informed choice for effective healthcare communication practice. 

Top Reasons for Switching to Klara Alternative

Problems With Integrations

Effective integrations between healthcare software systems and texting platforms are vital for streamlined patient care. Klara’s integration with EMR/EHR/PMS systems has faced challenges, impacting text messaging automation. Seamless integration is crucial for a smooth patient experience and efficient workflow, and Klara’s limitations emphasize the need to explore alternatives with robust and reliable integration capabilities.

“The product is expensive for what you get and doesn’t integrate well with an external EHR. A more comprehensive and easily integrated option would work better for our practice.” (Capterra)

Functional Issues

Klara, despite its features, grapples with functional challenges affecting daily healthcare tasks, like internal message assignment and labeling issues. In a fast-paced healthcare setting, these glitches can disrupt patient care and workflow. When selecting a communication platform for healthcare, prioritize comprehensive functionality that goes beyond basic messaging, encompassing patient engagement, secure information exchange, medical forms, appointment scheduling, schedule-based texting, emergency alerts, and EHR integration to enhance patient experiences and streamline care delivery effectively.

 ” The way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs.” (Capterra)

Glitchy Team Collaboration

In healthcare, effective teamwork is essential, and while Klara excels in patient-provider communication, its unreliable team collaboration feature hinders collaboration. Klara lacks features like assigning conversations, sharing reference notes, and internal team communication, which is crucial for efficient care. Considering software with dependable team collaboration capabilities is vital for smoother operations, improved patient care, and better outcomes in the fast-paced healthcare setting.

” More flexibility would make Klara better. Home Health Care Organizations operate differently than a typical medical practice and some services that we need aren’t provided by Klara. I received a lot of complaints about not having a messaging service for the staff, It’s only for patient to staff communication. The value for money is not good. ” (Capterra)

Bad Customer Support

In communication tools, reliable customer support is crucial, and Klara’s limited support options and availability can pose problems in healthcare. Quick problem-solving is essential to avoid disruptions in patient care, and robust customer assistance provides healthcare teams with prompt solutions and guidance. Exploring alternatives with dependable support ensures uninterrupted patient services and smooth operations.

” We haven’t had quick responses from costumer service. There have been a few glitches as well that weren’t followed up on thoroughly. When we uploaded our patient list to Klara, it uploaded everything backwards (first names were entered in as last names). This has made it so we have to switch them all manually. ” (Capterra)

Key aspects to consider while looking for Klara Alternative

Selecting the right texting platform for your healthcare practice is a crucial decision, as it underpins effective communication, connecting with patients, streamlining operations, and achieving healthcare goals. We’re here to help you explore available options and find the ideal solution for your healthcare texting needs, enhancing patient communication and healthcare operations. 

Let’s begin this journey to discover the best fit for your practice.

1. Features

Before selecting communication/texting software, assess its features to ensure it aligns with your healthcare goals and enhances your patient experience and business objectives. Understanding the features helps determine if the software meets your needs, saves time, simplifies tasks, and adds value to your work, ensuring it’s a tool that truly benefits your healthcare practice.

Let’s compare features for each of the alternatives – 

Texting Capabilities

Key Highlights:

• Emitrr stands out with its features like webchat, missed-call-to-text, voicemail transcript capabilities, automated reminders, and end-to-end communication.
• Klara lacks group texting, webchat, and payment follow-up options.
• Other alternatives too lack in many major areas of texting as compared with Emitrr.

Reviews And Reputation Management

Patient reviews serve as a testament to your service. They showcase the happiness of patients and influence how others view the practice. Positive reviews build trust, spotlight happy patients, and add to the practice’s appeal. These encouraging reviews boost credibility and draw in new patients, contributing to the practice’s growth and success.

Klara does not offer automated reviews. Let us have a look at other alternatives and what they offer –

Key Highlights:

• Emitrr stands out from all the alternatives with a full suite of features covering reviews and reputation management.
• Klara lacks key features like Review Generation, Negative Feedback Management, Response Management, Review Requests, and Review Notifications.

Other Capabilities

Key Highlights:

• Emitrr leads with Digital Forms, Customer Surveys, Metrics/Reporting, and Customer Support features.
• Klara lags behind Emitrr in Metrics and Reporting and Customer Support.
• When compared to Emitrr’s comprehensive offerings, other platforms display varying gaps and limitations.

2. Support

Customer support plays a crucial role in any healthcare practice as it helps resolve concerns. Moreover, top-notch customer support extends beyond issue resolution; it leaves patients feeling appreciated and content. Delivering customized and helpful solutions helps in quick revolves and better experiences. In the healthcare realm, quality support from platform providers holds immense significance, ensuring smooth operations and fostering positive patient experiences.

Here’s a quick overview of customer support for various alternatives –

Key Highlights:

• Emitrr provides 24/7 Live Rep support, full Phone support, Chat capabilities, and Email assistance. 
• In contrast, Klara lacks a 24/7 Live Rep and has limited Phone and Chat support.
• Emitrr’s comprehensive support option sets it apart from other platforms with varying gaps in comparison.

3. Pricing

When it comes to selecting a texting platform, pricing holds an important role as it directly impacts your budget and expenses. Understanding the pricing structure enables you to evaluate if the platform matches your budget while delivering the necessary features. Making a well-informed decision ensures you acquire the desired functionalities without straining your resources, thus maximizing your investment for efficient communication.

Now, let’s delve into the pricing details across all available platforms – a step towards finding the perfect fit for your needs.

*Prices can vary basis of your choice of plan.

4. Customer Reviews

Lastly, as you make the final decision for your healthcare texting platform, remember to explore customer reviews. Take a moment to see what others are sharing about the company and its offerings – it’s like a preview of what you’re getting. We’ve collected reviews from Capterra to give you a glimpse. Now, armed with this insight, you’re ready to make a smart choice for your healthcare practice!

Emitrr

Key Highlights:

• Best Customer Service
• Feature-filled product
• Customization at a great price
• 100% transparency, no hidden charges

Source: Capterra

Klara

Key Highlights:

• Bad user experience
• Poor team collaboration
• Worst customer service experience

Source: Capterra

Doctible

Key Highlights:

• Poor customer support
• No transparency
• Poor Integration

Phreesia

Key Highlights:

• Not intuitive platform
• Poor customer support
• Bad customer experience

Weave

Key Highlights: 

• Non-functioning features
• Poor customer support
• Fake promises

PatientNow

Key Highlights: 

• The platform is not user friendly
• Poor Customer Support
• Lack of transparency

PatientPop

Key Highlights:

• Sales oriented approach
• Poor Customer Support

Mend

Key Highlights:

• Poor Quality Features
• Hard to navigate

Overall Comparison

Why Emitrr is the best Klara alternative?

Emitrr, a dynamic software designed for healthcare customer communication and engagement, enhances patient experiences through efficient text messaging.

Within its toolkit, you’ll discover an array of valuable features complemented by over 1000+ integrations for seamless automation. Coupled with exceptional customer support, Emitrr has earned recognition as an ‘Emerging Favorite’ on respected review platforms like Capterra, G2, and Software Advice.

What makes Emitrr stand out in the healthcare landscape? It’s not just about messaging – it’s a harmonious blend of advanced capabilities that truly shine. A boon for healthcare practices seeking to save over 100 manual hours, boost reviews by 3X, and generate leads by 10X.

Here’s What Makes Emitrr an Obvious Choice Over Klara –

1000+ Integrations

Effortlessly enhancing your healthcare operations means ensuring that your existing EMR/EHR/PMS systems integrate seamlessly. While solutions like Klara and others may encounter hurdles, Emitrr excels in automation, delivering a seamless workflow through its impeccable integrations.

Emitrr seamlessly integrates with your current CRM/EMR/EHR/PMS in the healthcare setting, revolutionizing repetitive tasks into automated campaigns, and remarkably elevating your efficiency.

Best Customer Support

Emitrr is your go-to support hub in healthcare. Our fast support team provides quick solutions that stand out. Most healthcare users give Emitrr a top-notch 5 out of 5 rating, highlighting our outstanding service that wins hearts and recommendations. With Emitrr, your decision is clear. Join our happy users and enjoy a support experience like no other.

Great Team Collaboration

Emitrr takes teamwork to new heights, especially for healthcare practices. With powerful features for team collaboration, Emitrr ensures smooth functioning. Assign roles, direct conversations to specific team members, create groups for internal discussions, and even attach notes to patient conversations for easy reference. These capabilities empower healthcare teams to work together seamlessly, enhancing patient care and communication efficiency. Emitrr’s robust collaboration features create a cohesive environment where every team member contributes, ultimately fostering streamlined healthcare operations. 

Features That Make Emitrr Different From Klara

Boosting Online Reviews and Reputation

Emitrr takes the hassle out of enhancing your online reputation. Thanks to automated review campaigns, you can seamlessly request customer reviews through your chosen channel.

You’re in control – customize the frequency of review requests and follow-ups to your preferences. What’s more, you’ll get alerts for new reviews and handle everything from a centralized dashboard, saving you from juggling multiple platforms. You can even reply to reviews right from that same dashboard.

Converting Phone Calls to Texts

Emitrr works its wonders in healthcare by converting missed calls into automated text chats. Thanks to Emitrr’s unique missed call-to-text feature, you can reduce your call volume by 40% while effortlessly staying connected with patients.

Wave goodbye to overlooked voicemails – Emitrr’s accurate voicemail transcripts ensure you’re always informed. You can even tailor your responses for missed calls based on different office hours, granting you complete control over patient interactions.

Elevate your healthcare practice with Emitrr and ensure no call slips through the cracks again. It’s the smart way to stay linked and ensure patient satisfaction.

Appointment Scheduling

Emitrr makes healthcare scheduling a breeze. Patients can easily book appointments online, lightening the load for your staff and letting them focus on important tasks.

Booking is simple as patients can do it on your website or by clicking a link. It’s all set up to gather key info like appointment type, insurance details, preferred provider, and location.

And there’s more – Emitrr automatically sends text and email confirmations. This way, everyone stays on the same page. With Emitrr, you’re making appointment scheduling smoother, giving your staff more space to focus on their top-priority roles, and making the patient experience even better.

Winning Features

When it comes to features and what the product can do, Emitrr outshines Klara. Let’s see how Emitrr is raising the bar for excellence in texting platforms.

• Smooth Contact Management: Easily pick and remove multiple contacts hassle-free.
• Endless Contact Addition: Add as many contacts as you need without limits.
• Effortless Reminder Automation: Set up reminders with ease for smooth operations.
• Complete Text Messaging Automation: Cover everything with text messaging automation.
• Dependable Message Delivery: Enjoy a solid 100% message delivery rate.
• Customizable Templates: Choose from many templates for different scenarios.
• Extensive EMR/EHR Integrations: Seamlessly integrate with over 1000+ EMR/EHR.
• Message Priority: Find unread messages easily for quick attention.
• Broadcasting Feature: Instantly send the same message to multiple contacts.
• Transparent Pricing: Experience fair pricing with no surprises.

With Emitrr’s array of powerful features, it’s the ultimate choice for efficient and effective communication management.

How to Switch From Klara to Emitrr?

Switching from Klara to Emitrr is a seamless journey, requiring no hassle from your end. Emitrr’s dedicated customer support team takes care of everything, ensuring a smooth transition. Here’s how it unfolds:

• Smooth Data Transition: Your automation setups and contacts migrate seamlessly to Emitrr at no extra cost.
• Simple Number Porting: Our experts handle your current number, making it text-ready for a seamless shift.
• Continuity in Integrations: Your existing integrations find a new home within your current EMR/EHR, maintaining your workflow.
• Comprehensive Training: We empower your team with both in-person and online training for a confident start.
• Reliable Support: Emitrr’s Team is by your side, offering guidance and assistance every step of the way. Switching has never been easier or more reassuring.

Switching to Emitrr is hassle-free, ensuring a seamless experience and enhanced communication capabilities for your healthcare practice.

Now that you have all the information, it’s decision time. If you’re a healthcare practice currently using Klara and seeking improved features, cost-effectiveness, 24/7 customer support, and a seamless onboarding experience, the path ahead is clear – make the switch to Emitrr. Your upgrade is just one decision away.

Book a Demo, now!

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