Introduction
The integration of various technologies has brought about a transformation in the way businesses operate and communicate with their customers. With a huge majority of businesses ditching traditional landline phones for VoIP services, it is clear that newer technologies are having a significant impact on their operational efficiency and customer communication and engagement efforts. What’s interesting about VoIP is that it’s not just about phone calls anymore, but has also added text messaging to make communication even more seamless. VoIP with texting is the new normal for businesses in this day and age.
Are you a business owner who wants to communicate and engage with your customers but doesn’t want to have a separate number for calling and texting? Do you want to make the most of VoIP with texting but have a small budget? Are you eager to scale your operations through a combination of VoIP and texting? If yes, then this guide is for you!
Stay glued to your screen for some interesting insights!
What Is VoIP With Texting?
VoIP with texting simply means sending and receiving text messages with your VoIP number. Your VoIP number cannot be simply used for text messaging, it needs to be text-enabled first by your chosen VoIP service provider. Once you get your VoIP number enabled for text messaging, you can call and text from the same number. You don’t need to get a separate number for texting.
The best part about VoIP texting is that you don’t need to have separate numbers for calling and texting. Making and receiving calls from your VoIP number while also being able to text from the same number is a transition that you need as a business owner if you want to scale your business, save time and effort, cut costs, and automate communications.
What Are The Benefits Of VoIP With Text Messaging?
Irrespective of the type or size of business you run, if you’re using VoIP and are also looking forward to communicating with your customers and staff members via text, then VoIP with text messaging is exactly what you need.
Here are some key benefits of VoIP with texting:
Single interface to deploy all communications
When you use the same VoIP service provider for both texting and calling, you don’t need to switch context. That’s because you won’t have to deal with the hassle of switching between tabs; you can have one single interface for both calls as well as text messaging. From one single platform, you can place and receive calls and send and respond to text messages. With such a system, you will be able to complete tasks faster and communicate seamlessly.
Ability to text with the number you call from
Having a VoIP number text-enabled means you need not buy an additional number just for texting. This means that your customers will recognize your number when they receive a text message from you. This also eliminates any room for confusion for your customers.
Better 10DLC management
When you get to text from the number you place and receive calls, you save yourself the hassle of getting 10DLC registration for your new texting number. Since your VoIP number is already registered, you just need to get it text-enabled and start texting from it. No separate registrations, no added cost, no added effort! Why pay for an extra registration and go through the entire process again when you already have a number that you can call and text from?
A single place to manage all customer data
Not only does VoIP with texting allow you to manage all your communications from one place, but can also manage all your customer data from the same platform. You don’t need to log in to a different platform to fetch customer data, a different platform for calling, and a separate platform for texting. With VoIP texting software, you will be able to manage all your customer data easily and access your activity log easily, without having to switch context.
Easy Integration with third-party tools
With one single number to make calls and send and receive text messages on a centralized VoIP platform, you only need to sync the software with your internal tools. If you have a separate platform for calling and a separate one for texting, then you will have to integrate both of those into your internal tools. Imagine how cumbersome it will be to manage all of those platforms and some of your tools might not even support different integrations. With a centralized platform that allows you to call and text using the same VoIP number, you can easily streamline your workflows and boost staff productivity.
Easily scale your operations
Whether you need to send out one-on-one text messages, text message alerts, or SMS blasts to your customers, you can easily depend on your VoIP platform for the same. Communication and engagement become seamless when you combine VoIP with texting.
Text from anywhere at any time
The non-intrusive nature of text messaging makes it an ideal medium for communication with customers. When you amalgamate VoIP with text messaging, you are making the process of communication easier as with the VoIP software you need not have a physical phone with you. All you need is an active internet connection to engage with your team and customers.
Ability to automate communications
Text-enabling your VoIP number brings along some advanced texting features like autoresponders, SMS templates, added properties for easy messaging, text message scheduling, mass texting, contact list segmentation, text message personalization, and more. All these features will make your communications look more professional and personalized, while also saving you ample time and effort.
Use Cases Of VoIP With Messaging
Wondering what you can do when you combine VoIP with texting?
VoIP texting allows you to add efficiency to a variety of tasks pertaining to sales, marketing, customer support, and team communication. Let’s explore some key use cases of VoIP with texting:
VoIP with texting for sales
Utilizing VoIP with texting for sales teams improves customer outreach, which in turn boosts engagement and conversions.
- Reach out to prospects via VoIP SMS
- Follow up with leads/clients
- Send automated meeting reminders and confirmations
- Provide sales quotes to leads on text
- Integrate VoIP service with CRM
VoIP with texting for marketing
VoIP with text messaging allows you to give meaning to your marketing effort, which further boosts engagement and revenue.
- Create and launch engaging SMS marketing campaigns
- Personalize text messages at scale
- Send group texts, mass texts, and text message alerts
- Share promotional messages and seasonal greetings in a single click
- Track detailed engagement metrics
- Send audio, video, and text messages seamlessly
VoIP with texting for customer support
When you use VoIP with texting for customer support, you resolve more queries in a lesser amount of time, reduce wait time, and improve customer satisfaction.
- Address generic customer queries through autoresponders
- Share feedback requests via SMS
- Follow up with customers for detailed support queries
- Share important information
VoIP with texting for team collaboration
Combining VoIP with texting for team communication boosts staff productivity and streamlines workflows.
- Assign conversions to team members
- Leave notes for context
- Send group text messages
What Type Of Businesses Use VoIP With Texting?
VoIP With Texting vs Traditional Phone-to-Phone Texting
| Phone-To-Phone Texting | VoIP With Texting |
| Reach out to limited customers at once | Reach out to thousands of customers at once |
| Limited features | Advanced texting features like text message scheduling, autoresponders, and message personalization that save time |
| Get 10DLC registration done to start texting | Get VoIP number text-enabled and save money |
How Does VoIP With Texting Work?
If you’re looking forward to exploring how VoIP with texting works, this breakdown of processes will help you get a clear picture of the many benefits VoIP texting can bring for you:
Sign up with a VoIP service that supports text messaging
First, you sign up for a VoIP texting service that supports texting and sets up an account.
Get your VoIP number text-enabled
Once you set up an account, you need to get in touch with the support team and ask them to help you get your VoIP number enabled for texting.
Send a text message from the VoIP service
Once your VoIP number has been text-enabled, you can start texting with it.
VoIP service converts the message into digital data
When you send a text message to your customer, the message gets converted into digital data by your VoIP service.
The server routes your data to the recipient’s device
This digital data is then routed by the server to your customer’s device.
The text reaches your customer
When the data reaches your customer, it again gets converted to text and your customer can read and respond to the text on the same number.
You need to keep in mind that it’s regular text messaging. The only difference is that you don’t need to rely on a cellular service for texting your customers, you can do the same through your VoIP service with an active internet connection.
See How Emitrr Is Your Ideal Platform For VoIP With Texting
Emitrr is a great business VoIP solution that allows you to stay connected with your customers at all times, through both calls and SMS. With Emitrr, you can seamlessly manage all your calling and texting needs on one platform, right from attending customer calls to setting up autoresponders. Here’s everything you can do with Emitrr to accomplish your business goals:
- Call and text from the same dashboard
- Set up IVR, call extensions, call queues, and more
- Send automated SMS whenever you miss a call
- Enjoy unlimited texting in the US and Canada
- Get your hands on advanced texting features like autoresponders, two-way texting, mass texting, and more
- Send text messages right away or schedule them for later
- Set up targeted SMS marketing campaigns with a few clicks
- Text from your computer, web app, or mobile app
- Integrate with existing systems to boost productivity and streamline operations
- Collaborate with team by assigning conversations to team members, organizing conversations in folders, marking messages as read or unread, leaving notes for team members
Frequently Asked Questions
Yes, you can send text messages with VoIP if you have a VoIP service that supports messaging. All you need to do is get your VoIP number enabled for texting and once it’s done, you can treat your device act like a phone and easily place calls and send and receive text messages.
Emitrr is the best VoIP service for both calling and texting because it offers everything you need to manage your operations and customer communication. The VoIP service is ideal for all types of business and is yet tailored to your business needs, without being heavy on the pocket. It offers all the advanced calling and texting features for you to ensure seamless customer communication and engagement and improved staff productivity.
Being able to text from your VoIP number is a huge advantage because it overcomes a plethora of limitations you’d encounter otherwise. VoIP with texting eliminates the need to have a separate number for texting and therefore saves you from the hassle of multiple registrations and integrations.
Conclusion
VoIP is no longer just about phone calls. The integration of VoIP with texting is an amazing upgrade that you must sign up for if you’re constantly juggling between different platforms for calling and texting. Are you eager to explore how Emitrr fits your use case? Book a quick call here and get prepared for a wave of transformation coming your way!
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