Top 6 Veterinary Phone Systems To Streamline Communication 

Introduction 

Veterinary phone systems have proven to be a great way for veterinary practices to boost client communication. In addition to providing excellent care to your furry friends, it is also crucial to ensure smooth communication with your staff as well as the pet parents. If you’re still clinging to your landline phones for daily communication, you’re missing out on achieving maximum capacity for operational efficiency, client communication, and cost-effectiveness. VoIP for veterinarians is an excellent opportunity for boosting communication and engagement with pet parents, improving staff productivity, and ensuring remote availability; which would have not been possible with traditional landlines. 

In this blog, we’ll explain why you should ditch your traditional phones for VoIP systems for veterinarians. We’ll also help you compare the top 6 Veterinary Phone Systems based on features, price, ease of use, support, and more. Get ready for some actionable insights! 

What Is A Veterinary Phone System? 

A Veterinary Phone System is a VoIP system that allows veterinary practices to enjoy seamless communication without having to install a physical phone system. This phone system can be accessed from anywhere, only requiring an active internet connection. As a veterinarian, investing in a Veterinary Phone System can prove to be quite beneficial as it offers more advanced features and is more efficient than your landline phones. 

Landline phones involve setup costs and also don’t offer advanced features such as voicemail transcription, PMS integrations, text messaging, reporting and analytics, and appointment reminders. On the other hand, the opportunities for communication solutions for veterinarians in the form of VoIP are endless. Not only can you access VoIP from anywhere but also get great uptime. Also, you can manage your appointments seamlessly, ensure every pet parent’s queries are answered, and ensure seamless team collaboration. 

Top 6 Veterinary Phone Systems – A Quick Comparison 

1. Emitrr 
2. Podium Phones 
3. RingCentral 
4. PetDesk 
5. Dialpad 
6. Nextiva 

Key highlights: 

• Emitrr ranks the highest in all categories and is rated 5 stars for customer support 
• Dialpad is rated the lowest across all categories
• PetDesk is at par with Emitrr in the Ease of Use category  

Benefits Of Investing In A Veterinary Phone System

Now that you are familiar with a veterinary phone system, it is time to move on to the reasons why you should invest in a VoIP service for your practice. Here’s what all VoIP for veterinarians has to offer: 

Enhance communication with pet parents 

You would want to be always available to address your pet parents’ queries and concerns. With VoIP, you can ensure smooth communication with them over call or text. Whether you want to send appointment confirmations or reminders via call or text, send payment reminders, share important information like post-discharge instructions, and securely communicate details about their pets. 

Streamline workflows 

VoIP phone systems help reduce a great deal of manual work as you can automate a lot of routine tasks. With a unified platform for calling and texting, you need not switch between tabs and can enjoy centralized communication. You can mark conversations as read or unread, set up your own IVR menus, customize VoIP settings as per your preferences, assign conversations to team members, and even pull patient data before hopping on a call with them with just a click! The more you get used to VoIP for your practice, the more efficient you become! 

Improve scope for scalability 

A Veterinary Phone System opens a door of opportunity for you to scale your practice in a variety of ways. You can tweak the Veterinary Phone System as per your needs, right from adding users or locations to removing lines or numbers to adding new features. This communication solution allows you to work from anywhere by only paying a subscription fee and offers reliable capabilities such as call routing and HIPAA compliance. Moreover, you can integrate your existing tools with this VoIP system to streamline workflows. All these efforts put together will significantly improve the satisfaction levels of your pet parents, which will boost your online visibility, and will improve patient acquisition and retention. That’s how you will scale!  

Offer emergency assistance to pet parents 

VoIP allows you to offer remote consultations to pet parents in case of emergencies. With VoIP, you can connect with your clients in real time, especially if they stay far away or can’t travel, thereby ensuring easy accessibility of care. 

Integrate with existing PMS 

A VoIP phone system can integrate seamlessly with your PMS, which means that you can manage all your tasks on a single dashboard. You need not switch context as you can access everything you want from your PMS onto your VoIP system with a few clicks. This helps reduce administrative workload and makes you more efficient. 

Top 6 Veterinary Phone Systems – A Detailed Analysis  

Now let’s take a detailed look at the top veterinary phone systems for your practice. 

Emitrr 

Emitrr is the best VoIP for veterinary practices as it offers all the features you would require to manage client communication and provide personalized care to your furry patients. With Emitrr, you can manage all your tasks under one dashboard, integrate your PMS, assign conversations to team members, and even track detailed calling and texting metrics. If you’re a veterinary practice looking for a veterinary phone system, Emitrr is great for you to get started and scale your practice.   

Emitrr Features 

• Get access to all your voicemails 
• Set up your own IVR menu 
• Transfer and record calls 
• Convert voicemail to text 
• Set up call queue groups  
• Send an automated SMS when you miss a call 
• Set up users and extensions 
• Engage in two-way text conversations

Emitrr Pricing 

Starts at $149 per month. You only pay for what you use. 

Emitrr Support 

• Phone Support
• Email/Help Desk
• 24/7 (Live rep)
• Chat
• FAQs/Forum
• Knowledge Base

Emitrr Reviews 

Podium Phones 

Podium Phones caters particularly to small businesses, offering a VoIP system to help manage calls and text messages on one centralized system. 

Podium Phones Features 

• Call transcription through AI 
• Business texting 
• Call routing 
• Phone menus 
• Call transfer and extension 
• Reporting and analytics 

Podium Phones Pricing 

Starts at $399 per month but phone features are available at $599 per month.

Podium Phones Support 

• Chat 
• Phone 
• Email 

Podium Phones Reviews 

RingCentral 

RingCentral is one of the most popular communication solutions for veterinarians that offers various features to reduce the need for multiple applications, improves efficiency, and is also integrated with a variety of PMS. 

RingCentral Features 

• IVR
• Automatic call recording
• Virtual agent 
• Text messaging 
• Reporting and analytics 

RingCentral Pricing 

Starts at $30 per user per month 

RingCentral Support 

• FAQs 
• Chat 
• Phone 

RingCentral Reviews 

PetDesk 

PetDesk is a communication platform designed for veterinary practices that offer a variety of features to help unify communication between vets and pet parents. 

PetDesk Features 

• Voicemail management
• Reporting and analytics 
• Call extensions 
• Custom greetings 
• Text messaging 
• IVR 

PetDesk Pricing 

Starts at $199 per month 

PetDesk Support 

• Knowledge base 
• FAQ
• Email 
• Chat 
• Phone 

PetDesk Reviews 

Dialpad 

Dialpad is a popular VoIP service that offers AI-powered communication solutions to businesses and also caters to veterinary practices. 

Dialpad Features 

• IVR 
• Call recording 
• Inbound calls 
• Automatic Call Distribution 
• Virtual Assistant 

Dialpad Pricing 

Starts at $95 per user per month 

Dialpad Support 

• Phone Support
• Email/Help Desk
• 24/7 (Live rep)
• Chat
• FAQs/Forum
• Knowledge Base

Dialpad Reviews 

Nextiva 

Nextiva is a customer experience platform that also caters to Veterinarians with its AI-powered VoIP capabilities. 

Nextiva Features 

• Call center management 
• Call conferencing 
• Call recording 
• IVR 
• Call transfer 
• Text messaging 

Nextiva Pricing 

Starts at $25.95 per user per month 

Nextiva Support 

• Knowledge Base
• Live Chat
• Phone Support
• Email Support

Nextiva Reviews 

Features To Look For In Your Ideal Veterinary Phone System

How do you know if a Veterinary Phone System is perfect for you? It’s simple, make sure that the VoIP service you choose encompasses the following features: 

VoIP features  

Voicemails 

Automate customer interactions with Interactive Voice Response. Set your own IVR menu; add voice prompts and key presses as per your preferences. Set pre-recorded voice messages, customize menu actions, add speech recognition, and more. 

Auto attendant

Set up an auto attendant to maximize caller experience. Ensure that your ideal veterinary phone system encompasses features like a detailed menu system and multi-lingual support as a part of the auto attendant. 

Call queues 

Handle incoming calls efficiently by adding callers to a virtual queue. The callers added to the virtual queue can wait until an agent is available to take the call. 

Voicemail to text 

Your chosen veterinary phone system must offer voicemail transcription. Whenever you miss a call and someone leaves a voicemail, that voicemail can be converted to text to help you access messages in a hassle-free manner. 

Call recording 

Record phone conversations in a HIPAA-compliant manner and store the recorded calls in your cloud for future reference. 

Call forwarding 

Reduce missed calls by enabling call forwarding on your veterinary phone system. Set up an automatic call forwarding schedule from your dashboard and tailor it to your requirements.  

Call routing 

Automatically redirect incoming calls to the right people. Set up the criteria for routing calls by sorting them into queues. Consider factors such as call volume, caller information, call priority, the relationship between the agent and the caller, and the availability of agents. 

IVR 

Use Interactive Voice Response to automate customer interactions, through pre-recorded messages, menu actions, speech recognition, and more. Set up your own IVR menu on the dashboard.  

Other features  

PMS integration 

Your veterinary phone system must integrate seamlessly with your PMS so that you don’t have to switch contexts while engaging with your staff or clients. 

Two-way texting 

Make sure that your chosen veterinary phone system offers two-way text messaging to help you converse in real-time with the pet parents. Right from replying to conversations efficiently to sending attachments, from launching SMS campaigns to sending emergency alerts; your veterinary phone system must encompass texting to improve communication and engagement. 

Reporting and Analytics 

The veterinary phone system must allow you to get detailed reports on voicemails, and check metrics such as incoming calls, outgoing calls, average wait time, average talk time, average handle time, and more. 

Appointment reminders 

Send automated SMS appointment reminders to the pet parents and also set the cadence of the reminders. 

Why Is Emitrr The Best Veterinary Phone System? 

After performing a detailed analysis of the best communication solutions for veterinarians, it is quite clear that Emitrr stands out as the best veterinary phone system. Here are some reasons that make Emitrr a clear winner: 

Seamless integration with PMS 

Emitrr integrates with 500+ PMSs that help reduce average handle time. Since all details are readily available to you on a centralized platform, you need not toggle between tabs to get tasks done. You can manage everything from one single platform. Setting up the integration is quite seamless as well.  

Advanced VoIP capabilities to meet all your calling needs 

Emitrr is a great VoIP for medical offices as it offers all the features you need to smoothly communicate with the pet parents as well as your staff members. With Emitrr, you can track calls and calling activity, import contacts in a single click, record calls, convert voicemails to text, and check detailed metrics. 

Advanced texting features to communicate with pet parents 

Emitrr also ensures that you can offer the best client experience by offering texting as an additional feature to help fulfill your communication needs. With Emitrr, you can send an automated text message every time you miss a call, converse with patients in real-time through two-way texting, text securely with Emitrr’s secure texting feature, and leverage advanced analytics to track detailed metrics. 

Great uptime and excellent call quality 

Experience great call quality and 99.99% uptime with Emitrr. If you’re using any other veterinary phone system and are facing issues with uptime and call quality, then it’s time you switch to Emitrr. 

End-to-end support 

Emitrr offers support across a variety of channels including phone, chat, live rep, email, and more. The support team at Emitrr ensures that all your queries are answered in real time so that you don’t face any hiccups as you operate your clinic. 

Great value for money 

As a veterinary practice, you should never pay a bomb to access VoIP and texting to communicate and engage with clients. At Emitrr, you only pay for what you use; the pricing plans are quite flexible and suited to your requirements. 

Unified platform for better team collaboration

In addition to advanced voice and text capabilities to manage communication with pet parents, Emitrr also offers various features to reduce administrative workload, automate routine tasks, and streamline operations. You can assign conversations to team members, add notes for their context, flag conversations, and organize conversations in folders for better client management. 

How To Make The Most Of VoIP With Emitrr?  

If you’re considering Emitrr as your preferred veterinary phone system, here’s a glimpse of what all you can do with the software: 

Create your own IVR menu 

Emitrr allows you to create your own IVR menu; you can customize the voice prompt, key press, and actions that best suit your preferences. 

Set up call forwarding and extensions with ease

You can set custom users and extensions for your team members with Emitrr, including user hours, and can also edit extensions. 

Integrate with your PMS in a few clicks 

You can reach out to the support team for your preferred PMS integration and they will help you with the same. Once the PMS has been added to your system, you just need to go to Settings > General Settings > Integrations; simply select your location and click on the added integration to enable it. 

Import contacts in a single click 

Importing contacts into Emitrr is quite seamless and can be done in a single click. Just click on Contacts > All contacts > Import contacts. Then you can select a file from your system and drop it on to the dashboard. It’s that easy! 

Manage your team efficiently 

Here’s how Emitrr makes team collaboration an absolute breeze: 

Assign a conversation to a team or team member 

Add conversations to different folders and custom folder settings 

Track detailed calling and texting metrics 

FAQs 

Conclusion  

Choosing the ideal veterinary phone system can be overwhelming when you don’t know what exactly you’re looking for. We hope the above analysis helps you make an informed choice. Did Emitrr’s offerings pique your interest? Book a quick call here to see how Emitrr fits your use case!