VOIP-Call-Recording-Software

Did you know that by 2025, a staggering 75% of workplace conversations will be recorded and analysed, reshaping how companies operate? With over 60% of businesses relying on VOIP technology, it’s clear this innovation is more than just a passing trend. Instead, it’s the future of communication.

In today’s fast-paced business landscape, communication isn’t just about staying connected, it’s about gaining insights, improving processes, and staying ahead of the competition. This is where VOIP call recording software comes into play. From delivering exceptional customer support to ensuring compliance and enhancing team training, it has become an indispensable tool for businesses striving to thrive. Solutions like Emitrr provide a seamless way to maximise the value of recorded conversations, transforming them into key assets for growth and efficiency.

Let’s explore some of the best VOIP phone recording software available and how they can help you take your communication game to the next level.

Top 10 VOIP Call Recording Software

VOIP call recording software is a powerful tool that helps businesses record and store voice conversations online using VOIP (Voice Over Internet Protocol) technology. Think of it as a smarter, more versatile alternative to traditional phone systems. Instead of relying on physical telephone lines, VOIP with call recording systems uses the internet to transmit calls, making them cost-effective and incredibly flexible for modern businesses.

With VOIP call recording software, every incoming and outgoing call through a VOIP system can be securely recorded and saved for future use. These recordings can allow businesses to keep track of important conversations, monitor employee performance, and even resolve disputes with clarity. Whether it’s about ensuring compliance with legal standards or delivering top-notch customer service, accessing recorded calls equips businesses with the insights they need to operate efficiently and effectively.

Here’s all that can be done with VoIP call recorder software making them a powerhouse for your business:

Benefits of using VOIP phone recording software

Recording calls allows businesses to monitor interactions between employees and customers. This is invaluable for identifying areas where service delivery can be improved. For instance, if recurring customer complaints are spotted in recorded calls, businesses can address the root cause and refine their processes.

Training new employees can be challenging, but recorded calls offer a practical solution. By listening to real conversations, new hires can learn how to handle tricky situations, understand customer needs, and pick up best practices from seasoned team members. It’s like having a ready-made training library tailored to your business.

Misunderstandings or disputes can arise in any business. Call recordings provide a reliable way to clarify what was actually said, ensuring that conflicts can be resolved fairly and efficiently. Whether it’s a billing query or a service complaint, having a factual record helps avoid unnecessary friction.

In finance, healthcare, and legal services industries, call recording isn’t just a good-to-have—it’s often a regulatory requirement. VOIP systems help businesses stay compliant by securely storing call data and making it easily retrievable for audits or legal purposes.

Analysing recorded calls offers businesses insights into recurring issues or pain points customers face. This can lead to process improvements, better scripts for customer interactions, or even updates to products and services, all of which enhance the overall customer experience.

Managers can use recorded calls to evaluate employee performance in real-time scenarios. This helps identify top performers, highlight areas for improvement, and ensure that teams consistently meet quality standards.

Unlike traditional systems, VOIP call recording software is highly scalable. Businesses can manage high volumes of calls without investing in expensive hardware or infrastructure, making it a cost-effective solution for growing enterprises.

Many VOIP recording systems now come with advanced features like transcription and analytics. These tools can help businesses track trends, measure customer sentiment, and make data-driven decisions that align with their goals.

By integrating VOIP call recording software into your business, you’re not just recording conversations, but you’re building a foundation for better service, stronger teams, and smarter decisions.

Call recording software has become an indispensable tool for businesses across various sectors. It enhances customer service, ensures compliance, and provides valuable insights into communication trends. Below, we explore how call recording software can benefit specific industries:

  • Patient Communication: Call recording helps in documenting patient inquiries, appointment scheduling, and follow-ups to ensure accurate information exchange.
  • Compliance: Healthcare providers can ensure compliance with regulations like HIPAA by recording and securely storing calls.
  • Training: It aids in training staff on effective patient communication and handling sensitive issues.
  • Dispute Resolution: Recorded calls can serve as evidence to resolve any disputes with patients or insurers.
  • Service Requests: Call recordings help in accurately capturing details of service requests and customer preferences.
  • Quality Assurance: Businesses can review calls to ensure customer service quality and improve response times.
  • Employee Training: Recordings provide real-life scenarios for training customer-facing staff.
  • Customer Satisfaction: Analyzing call recordings can identify recurring issues and enhance service delivery.
  • Lead Management: Call recording software ensures no lead is missed by tracking and analyzing all inquiries.
  • Negotiations: Documenting conversations helps real estate agents keep track of terms discussed with clients and other stakeholders.
  • Training and Development: Recordings of successful deals can be used as training material for new agents.
  • Customer Feedback: Agents can revisit recorded calls to assess customer needs and satisfaction levels.
Industry-Wise-Use-Cases-for-Call-Recording-Software
  • Interview Archiving: Recruiters can record telephonic interviews for future reference and to share with decision-makers.
  • Performance Review: Calls with candidates and clients can be reviewed to improve recruiters’ communication and negotiation skills.
  • Compliance: Call recording ensures transparency and compliance with labor laws and industry standards.
  • Pipeline Management: Track communication with candidates and clients to maintain a clear hiring pipeline.
  • Parent-Teacher Communication: Schools and colleges can record calls with parents to maintain clarity and accountability.
  • Admission Processes: Ensure accurate recording of inquiries and discussions during the admission process.
  • Training: Call recordings can be used to train administrative staff on effective communication.
  • Feedback Mechanism: Analyze calls to understand the common concerns of parents and students for better service.
  • Policy Details: Recordings ensure accuracy in conveying policy terms and conditions to clients.
  • Dispute Resolution: Recorded calls serve as proof in case of disagreements over claims or policy details.
  • Fraud Prevention: Insurers can analyze recorded calls for red flags indicating potential fraudulent activities.
  • Agent Training: Recordings provide examples of effective communication and help agents improve their sales techniques.

When selecting the right business phone system that records calls, it’s essential to choose a tool that not only fits your immediate needs but also supports long-term growth and efficiency. 

Here are the key features to look for when choosing the best software:

Look for software that automatically records all calls without needing manual intervention. This ensures that no important conversation is missed and reduces the chances of forgetting to start a recording.

Cloud-based storage is crucial for easy access and management of recorded calls. Ensure the software offers a secure and reliable cloud storage solution, with intuitive retrieval options, so you can find specific calls quickly when needed.

The clarity of your call recordings is essential for accurate monitoring and review. High-quality audio ensures that the recordings are clear and free of distortion, allowing you to assess both customer service quality and agent performance effectively.

Look for software that allows you to segment calls by different criteria, such as department, agent, or customer. This feature simplifies the process of searching for specific calls and makes it easier to analyse conversations relevant to particular areas of your business.

The best VOIP call recording software should integrate seamlessly with other tools you already use, such as CRM software, email platforms, and customer support tools. This streamlines workflows enhances productivity, and ensures that you have all necessary data in one place for analysis.

With increasing concerns over data privacy, your VOIP call recording software must comply with relevant regulations like the California Consumer Privacy Act (CCPA). Ensure the software offers robust security measures, such as encryption and secure storage, to protect sensitive business and customer information.

An ideal VOIP call recording software must meet most of these criteria to support your business’s future growth and compliance requirements.

  1. Emitrr
  2. Dialpad
  3. 8×8
  4. OpenPhone
  5. Ooma
  6. Nextiva
  7. Zoho Voice
  8. Grasshopper
  9. Aircall
  10. MightyCall
Emitrr dashboard

Emitrr is a leading call recording software and VoIP phone system tailored for small and medium-sized businesses. With advanced call recording features and budget-friendly pricing, it’s an excellent choice for streamlined communication. Whether you’re making VoIP calls or managing texts on the go, Emitrr ensures reliable, efficient, and high-quality interactions. Its intuitive interface and enhanced texting options make managing business communications hassle-free. 

  • Call recording: Record and store calls for monitoring quality, training, or compliance purposes.
  • HD call quality: Enjoy crystal-clear communication with high-definition audio for seamless customer interactions.
  • Advanced call encryption: Protect customer data with secure and encrypted calls.
  • Mobile access: Take calls anywhere by integrating Emitrr with your mobile devices.
  • Voicemail transcripts: Save time by reading voicemail summaries rather than listening to full messages.
  • Conference calling: Easily host calls with multiple participants to collaborate efficiently.
  • Call forwarding: Call forwarding feature automatically routes calls from your old business number to your VoIP device.
  • Analytics dashboard: Monitor performance with detailed insights on metrics such as missed calls and handle time.
  • AI-driven features: Benefit from AI-powered tools that enhance your cloud phone system’s capabilities.
  • Call queues: Call queue feature lets callers know their position in the queue with real-time updates and estimated wait times.
  • Toll-free numbers: Provide a free and easy way for customers to reach you with toll-free calling options.
  • Auto attendant: Streamline call routing with an automated system that directs callers to the appropriate department or person.
  • User and extension management: Easily add, remove, or update users and their extensions as needed.
  • Reliable uptime: With 99.99% uptime, Emitrr ensures uninterrupted service for all your calling needs.
  • User-friendly interface: The intuitive dashboard makes it easy for anyone to set up and navigate.
  • Affordable pricing: Emitrr offers flexible and cost-effective pricing plans tailored to suit a variety of business sizes and needs.
  • New features in development: Emitrr continues to innovate and add new features for an even better user experience.

Starting at just $30 per month, Emitrr offers an affordable solution for businesses looking to replace traditional landline phones.

“Exceptional! Friendly! The team at Emitrr handles your needs promptly. Emitrr customer service is unmatched! I don’t need help often but when I do, it is handled quickly. The system is very user-friendly.”

“Our experience has been phenomenal. I used Zipwhip (no longer available) previously and Emitrr is everything Zipwhip was but with way more features.”

(Source: Capterra)

  • Email: [email protected]
  • Phone: +1 (210) 941-4696
  • Live chat: Speak directly with a representative for instant support.
  • FAQs/forum: Find answers to common questions or join discussions in the community.
  • SMS: Text for assistance when on the go.
  • Knowledge base: Explore comprehensive guides and resources to make the most of Emitrr’s features.
Dialpad dashboard

Dialpad is a cloud-based communication platform tailored for businesses of all sizes. Its VoIP call recording software simplifies communication while offering AI-driven insights, seamless integrations, and robust call management features. 

  • Call routing: Efficiently direct incoming calls to the right team or department.
  • Call centre management: Manage and monitor call centre operations with ease.
  • Alerts/notifications: Stay updated with real-time alerts and notifications for important activities.
  • Mobile access: Connect to your business communication system from anywhere using the mobile app.
  • High-quality audio: Delivers crystal-clear calls for reliable communication.
  • Learning curve for advanced features: Some functionalities may take time for users to adapt to.
  • Limited international coverage: International call capabilities depend on the region.
  • AI transcription accuracy: Occasional errors in transcriptions may require manual checks.
  • Expensive upgrades: Full feature access often requires higher-tier plans.

Plans start at $20 per month. 

The system has gone sharply downhill and has left us with unbearable amount of dropped calls and technical challenges. We’ve had so many issues that our customers now insist we use their enterprise services instead for calls with them. So now we pay for a service (stuck in a contract) that we don’t use.

“Calls constantly drop. I’m not even able to use the service that I pay for because the web app continues to crash. Every time I enter a room with an international caller we drop off in 30 seconds. Rinse, wash, repeat.”

(Source: Capterra)

  • Email
  • PhoneLive chat
  • Knowledge base
8X8 dashboard

8×8 provides business phone systems with advanced VoIP features, call recording, HD audio, video conferencing, and contact centre solutions. Known for its reliability, 8×8 integrates communication and customer service into one platform, making it ideal for businesses aiming for streamlined operations.

  • Voice and video calls: Experience HD-quality voice and video communication for teams and customers.
  • Call routing: Ensure calls reach the right team members with advanced routing capabilities.
  • Auto attendant: Automate call handling with customised greetings and call forwarding.
  • Call analytics: Gain insights into call performance with detailed analytics.
  • Unified communication: Integrates voice, video, and messaging into a single platform for ease of use.
  • Global reach: Offers international call support across multiple countries.
  • Customer support delays: Some users report slower response times when reaching out for help.
  • Complex setup: Advanced features may require technical expertise for proper implementation.
  • Limited customisation: Certain features have restricted options for customisation.
  • Occasional call drops: Issues with call reliability have been noted.

Starting at $24 per user/month. 

The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue.

“They lied. They said that they can integrate. But they can’t. Do not believe the sales people. They will tell you what you want to hear and not the capabilities of the system.”

(Source: Capterra)

  • EmailPhone
  • Phone
  • Knowledge base
OpenPhone dashboard

OpenPhone is designed to meet the needs of small and medium businesses with an easy-to-use interface, affordability, and seamless integrations. It allows call recording and lets you manage your phone system from anywhere, making business communication hassle-free.

  • Multiple business numbers: Use different numbers for varied business purposes.
  • Text messaging: Send texts directly from your business number for professional communication.
  • Call forwarding and recording: Redirect calls to your mobile or another number effortlessly, you can benefit from the call recording option as well.
  • Voicemail transcription: Receive voicemail transcriptions straight to your inbox for convenience.
  • Affordable pricing: Cost-effective plans tailored for small businesses.
  • Limited advanced features: Misses some functionalities required by larger enterprises.
  • Regional call quality issues: Users report occasional poor audio quality in certain locations.
  • Basic international calling: Rates and options may not be competitive for frequent global use.

Plans start at $15 per user/month.

They would rather you don’t have phone access let a paying customer leave when their service is no longer required.

“Syncing doesn’t work – EVER. I have numerous screenshots and have sent them to IT. They keep asking for more details but seeing as how I’m trying to run a business, it’s hard to track everything over and over again to help them figure it out. I don’t receive calls and am not able to make calls. The phone rings (sometimes), I pick up and it automatically disconnects me. IT again, wanted me to give them phone numbers, times, etc. AND wanted to put some tracer on my phone. I don’t think so. After months of begging for a better outcome, nothing has changed.”

(Source: Capterra)

  • Email
  • Phone
  • Blogs/FAQs
Ooma Dahsboard

Ooma offers a user-friendly VoIP call recording software designed to meet the needs of small businesses. With its affordable pricing and prompt customer support, it delivers professional communication tools without breaking the bank.

  • Call blocking: Automatically blocks spam and robocalls for uninterrupted communication.
  • Mobile app: Take calls and manage your system on the go with Ooma’s app.
  • Voicemail transcription: Receive voicemail transcriptions directly in text format.
  • Virtual receptionist: Automate call handling with a system that greets and routes calls efficiently.
  • Reliable service: Known for consistent call quality and uptime.
  • Limited features on lower plans: Advanced functionalities are reserved for higher-tier subscriptions.
  • Higher international calling rates: Costs for global calls may be less competitive compared to other providers.

Starting at $19.95 per month.

I have a hard time logging into the app. I constantly have to reset my password for some reason.

“The service was lacking. Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher).”

(Source: Capterra)

  • Phone
  • Email
  • SMS
  • Knowledge base
Nextiva dashboard

Nextiva is an all-in-one communication platform offering tools for voice, video, messaging, and collaboration. The software is designed to support businesses of all sizes, combining reliability, scalability, and excellent customer service.

  • Call forwarding: Seamlessly route calls to multiple devices or team members.
  • Voicemail transcription: Convert voicemails into text and receive them via email.
  • Mobile app: Manage calls and messages from anywhere with the mobile app.
  • Video conferencing: Host HD video calls to connect with teams and clients.
  • Reliable service: Offers consistent call quality and high uptime.
  • Comprehensive features: Integrates various communication tools into one platform.
  • Price: Plans are more expensive compared to some competitors, which may deter smaller businesses.
  • Setup complexity: Initial setup may involve a learning curve for new users.

Starting at $25.95 per user/month.

Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn’t become aware of the auto renewal gimmick before the end of the contract term.

“Lack of follow up for every issue. I would have to reach out to them multiple times to get a response.”

(Source: Capterra)

  • Email
  • Phone
  • Live chat
  • Guides and blogs
Zoho Voice dashboard

Zoho Voice is a versatile VoIP phone service that offers a range of features designed to streamline business communication. With features like call routing, voicemail transcription, and CRM integration, Zoho Voice is ideal for businesses already using Zoho tools.

  • CRM integration: Sync call logs and customer interactions automatically with Zoho CRM.
  • Voicemail transcription: Receive transcriptions of voicemails via email for easy access and review.
  • Call analytics: Access detailed insights on call performance and agent productivity.
  • Auto attendant: Direct calls to the appropriate team or department with an automated system.
  • Seamless integration: Works effortlessly for businesses already using Zoho applications.
  • Customizable call routing: Streamline communication with flexible call routing options.
  • Limited advanced features: Lacks some of the enterprise-level tools found in other platforms.
  • Learning curve: Some users experience a slight learning curve when setting up the platform.
  • Expensive plans: The starting range for these plans is steeper compared to their counterparts. 

Starting at $34 per user/month.

they will steal your money and your phone number and hold them and not refund your money.

“lack of features and slow development. We’ve been dealing with constant call drops and even incorrectly routed calls (i.e. I would call one number and a completely random person would pick up at a different number). Support has tried to help, but they just keep telling me changes were made. It stabilized for a little and then dropped calls started again.”

(Source: Capterra)

  • Email
  • Phone
  • FAQs/Blogs
Grasshopper dashboard

Grasshopper is a virtual phone system designed for small businesses. It offers essential features like voicemail, call recording, and business number management. With an easy-to-use interface, it provides businesses with a professional communication setup at an affordable price.

  • Multiple extensions: Set up different extensions for various departments or team members.
  • Call forwarding: Forward calls to any phone, including your mobile.
  • Voicemail transcription: Receive transcriptions of voicemails via email or text for easy access.
  • Custom greetings: Record and customise professional voicemail greetings for your business.
  • User-friendly: Simple setup and easy to use, perfect for small businesses.
  • Affordable: Cost-effective plans for businesses with basic communication needs.
  • Limited features for larger businesses: Lacks advanced features required by enterprise-level systems.
  • Basic call management: Some users find the call management features too simple for larger teams.

Starting at $14 per month, with higher-tier plans offering additional features based on business needs.

The website’s settings were hard to navigate and setting up the incoming call workflow was too cumbersome.

“Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller’s name (when published), but when routed through grasshopper you only see the name with very few exceptions.”

(Source: Capterra)

  • Email
  • Phone
  • Chatbot
Aircall dashboard

Aircall is a cloud-based VoIP phone system designed for businesses that require advanced call management features. With a user-friendly interface and seamless integrations with CRM and helpdesk tools, Aircall is scalable to accommodate teams of all sizes, making it ideal for businesses that want to optimize their call centre operations.

  • Call routing: Automatically distribute calls to the right agents for efficient handling.
  • Integrations: Seamlessly integrate with popular tools like Salesforce.
  • Call queues: Manage incoming calls with intelligent queuing systems for a better customer experience.
  • Analytics: Access real-time and historical analytics to track call centre performance.
  • Scalable: Suitable for businesses of any size, from small teams to large enterprises.
  • Price: Aircall is on the pricier side compared to other VoIP providers, which may not be ideal for smaller businesses.
  • Learning curve: Some users report a slight learning curve when first using the platform.
  • Poor call quality: Many users have reported the call quality needs improvement.

Starting at $40 per user/month.

Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.

“Too buggy. Impossible to mute on phone. Restarts everytime I change a headset. Low quality of sound. Hard to navigate the dashboard”

(Source: Capterra)

  • Phone
  • Email
  • Blogs
MightyCall dashboard

MightyCall is a virtual phone system designed to simplify communication for small businesses. MightyCall offers features like call recording, voicemail transcription, and toll-free numbers, all with a focus on simplicity and affordability. It’s cloud-based system ensures you stay connected, no matter where you are.

  • Call forwarding: Forward calls to any phone, including your mobile devices, for convenience.
  • Voicemail transcription: Receive voicemail transcriptions directly for quick and easy access.
  • Call routing: Customise call routing options to ensure calls are directed to the right person or team.
  • Custom greetings: Personalise voicemail greetings to maintain a professional image.
  • Affordable pricing: Very cost-effective plans designed for small businesses with limited budgets.
  • Simple setup: Easy to set up and manage, without the need for extra hardware or technical expertise.
  • Limited advanced features: This may be too basic for larger businesses with more complex communication needs.
  • Limited integrations: Fewer integrations with other business tools compared to some competitors.

Starting at $15 per month per user. 

it was unable to receive texts the way i needed it to. to cancel you have to call the company. i called but the line did not ring. the next day i was charged. i called again and was unable to reach anyone. i submitted an email ticket to close my account, and they did, but they refused to refund me.

“they have outages of service because they use only amazon for their webservice”

(Source: Capterra)

  • Email
  • Phone
  • SMS
  • Guides/Blogs

Emitrr is a reliable call recording software for small businesses, designed to record VoIP calls and simplify your communication needs. It’s easy to use and highly efficient with automatic recording, cloud storage, and seamless tool integration. It delivers clear, searchable recordings and is backed by top-notch customer support. 

Here’s why Emitrr stands out as the best call-forwarding VoIP service:

Emitrr can easily integrate your existing CRM systems to offer personalized services. This seamless connection ensures your softphone call recording enhances productivity while improving customer satisfaction.

With round-the-clock support via chat, phone, and other channels, Emitrr guarantees help when you need it the most. 

Emitrr offers advanced VoIP features like voicemail-to-text, missed call-to-text, detailed call pop-ups, and simultaneous ringing. These capabilities streamline communications, from scheduling to handling customer concerns, making it ideal for diverse business needs.

Emitrr is a budget-friendly option that delivers excellent value for its features and services. It’s an affordable solution for small businesses.

Beyond call recording, Emitrr supports texting, conversation assignment, team messaging and more. 

You can easily set up Emitrr’s VoIP call recording software by following these steps:

Visit Emitrr’s website and choose a plan that aligns with your business needs.

In the settings, activate the VoIP call recording feature. You can opt for automatic recording or customize rules for specific calls.

 emitrr call recording feature

Emitrr connects seamlessly with popular CRMs and business tools, ensuring efficient communication across platforms.

Once set up, begin recording and reviewing your calls. Use the searchable recordings for training, quality assurance, or dispute resolution.

If your business is looking to improve customer service, stay compliant, and track performance, VOIP call recording software is a must. Emitrr is one of the best options out there, offering a user-friendly interface, reliable call recording features, and seamless integration with your existing business tools. Whether you’re a small business or a growing enterprise, implementing VOIP phone recording software can help you streamline your operations and improve overall service quality. Book a demo today and see the difference for yourself!

What is VoIP call recording?

VoIP call recording captures audio from phone calls made using VoIP technology. It’s commonly used by businesses to monitor customer interactions, ensure compliance, and enhance service quality. The recordings are stored securely and can be reviewed later for training, quality assurance, or dispute resolution.

Why should I use VoIP call recording software?

VoIP call recording software can help your business ensure high-quality customer interactions, train employees with real examples, resolve disputes effectively, and comply with legal regulations. It also provides valuable insights into customer behaviour and employee performance.

Is Emitrr suitable for small businesses?

Yes, Emitrr is perfect for small businesses. It offers cost-effective VoIP phone systems with reliable call recording features, seamless integration with existing tools, and scalable options to grow with your business. Its user-friendly interface makes it accessible even for teams with minimal technical expertise.

Can I access recorded calls with Emitrr?

Absolutely! Emitrr’s VoIP call recording software securely stores calls in the cloud. You can easily search and access recordings anytime, whether for quality checks, training, or compliance purposes. The system ensures recordings are organised and readily available when needed.

How does call recording benefit customer service?

Call recording allows businesses to evaluate customer interactions, identify training opportunities, and ensure employees follow best practices. It provides actionable insights to improve service quality and ensures that disputes or misunderstandings can be addressed with clear evidence.

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