Introduction

Wandered everywhere and now considering the OpenPhone app, but feeling confused about its pricing and features. Don’t worry- we’ve got you covered!

OpenPhone is a simple phone system designed for small businesses, freelancers, and startups. It lets you make calls, send texts, and manage team communication.

In this article, we’ve explored all its pricing options so you can make an informed decision without rushing!

Openphone pricing

Now rebranded as Quo (formerly OpenPhone), the platform continues to offer the same pricing tiers for its business phone system. OpenPhone offers 3 pricing plans: Starter, Business, and Scale, with a 7-day free trial as well. Here’s a detailed account of all OpenPhone pricing plans:

Name of the plan	Pricing if paid annually	Pricing is paid monthly
Starter	$15 per user per month	$19 per user per month
Business	$23 per user per month	$33 per user per month
Scale	$35 per user per month	$47 per user per month

Key features: 

• Voicemail transcription 
• Group calling 
• Call transfer 
• Phone menus 
• Integrations 
• Call recording 
• Chat support 

OpenPhone vs Emitrr pricing: A Comparison

OpenPhone (now rebranded as Quo) is generally a fit for small teams that need a simple VoIP system for calling and texting, minimal setup, and basic shared inbox capabilities. It works well for startups or lean teams that don’t require advanced automation, deep integrations, or industry-specific compliance. However, it falls short for businesses that rely heavily on API stability, CRM syncing, call-center workflows, multi-user scalability, or healthcare-grade compliance. These limitations often push growing teams to look for stronger OpenPhone alternatives like Emitrr, which provides far more advanced automation, AI-driven call handling, and robust integrations.

Feedback shared across Reddit communities highlights recurring problems with OpenPhone’s API, including inconsistent data, unreliable webhooks, and challenges syncing with CRMs. Users also mention restrictive device limits and pricing that becomes costly as teams scale. While positioned as a modern VoIP tool, many find the product difficult to rely on for growing or integration-heavy operations.

Pros and Cons of OpenPhone Pricing

Let’s dive into OpenPhone Pricing pros and cons:

Pros of Openphone Pricing

• Affordable for small businesses – OpenPhone’s Standard plan starts at $13 per user per month (billed annually), making it one of the most cost-effective VoIP solutions available. Compared to alternatives like RingCentral or Nextiva, which start at $20+, OpenPhone is a great choice for startups and small businesses looking to minimize communication costs.
• Feature-packed plans – Even the basic plan of Openphone pricing includes unlimited calling and messaging in the U.S. and Canada, voicemail transcription, call recording, and shared numbers. Many competitors require upgrading to higher plans to access these features, giving OpenPhone an edge in value for money.
• Scalable options for growing businesses – OpenPhone offers three pricing tiers: Standard ($13/month), Premium ($20/month), and Enterprise (custom pricing). As businesses grow, they can upgrade to premium plans that include advanced features like call analytics, integrations with CRMs like HubSpot and Salesforce, and IVR (interactive voice response) capabilities.

Cons of Openphone Pricing

• Hidden costs for extra features – While Openphone pricing has affordable base plans, businesses needing multiple phone numbers ($5/month per additional number) or international calling may face higher-than-expected costs. For example, international texting is available but incurs additional charges, depending on the country.
• Basic plan has limited integrations – The Standard plan does not include integrations with popular CRMs like Salesforce or HubSpot, requiring businesses to upgrade to the Premium plan at $20 per user/month. This can be a downside for teams relying on VoIP CRM integration tools for customer interactions.
• Annual billing required for best pricing – The advertised prices ($13/month for Standard and $20/month for Premium) are only available with annual billing. If you choose a month-to-month plan, pricing increases to $15 and $25 per user/month, respectively, which might not be ideal for businesses that prefer flexibility.
• No free plan or trial period – OpenPhone does not have a free tier. Businesses must subscribe to a paid plan to test the service, which may be a deterrent for those wanting to evaluate the software before committing.
• No advanced call center features – OpenPhone is designed for small businesses and startups rather than large enterprises. Features like queue management, AI call routing, and AI-powered analytics are not available, making OpenPhone less suitable for high-volume call centers.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan:

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan:

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Watch this video for everything you should know before getting started with VoIP –

How Emitrr offers better value for money as compared to OpenPhone?

Emitrr is an all-in-one VoIP communication platform designed to make business interactions effortless. It goes beyond basic calling and texting, offering smart automation, AI-driven responses, and multi-channel messaging—all at a cost-effective price.

Emitrr offers two options when it comes to its affordable pricing: 

Standard Plan

Starts at $20 per user/month when billed annually and $25 per user/month when billed monthly. This plan is ideal for businesses looking for essential call management features without breaking the bank. It includes 1,000 minutes per user, access to the mobile app, and key call-handling functionalities such as:

• Call Routing & Forwarding – Ensure calls reach the right person every time.
• Call Queues – AI call queues help in managing high call volumes efficiently.
• Call Recording – Keep track of conversations for quality assurance.
• Hold Music – Enhance the caller experience while they wait.
• Business Hours & After-Hours Call Routing – Set up availability rules for seamless communication with an after-hours answering service.

Professional Plan

Starts at $25 per user/month when billed annually and $30 per user/month when billed monthly. This plan includes everything in the Standard Plan plus advanced features designed to enhance customer engagement, automation, and compliance:

• IVR (Interactive Voice Response) – Automatically direct callers to the right department.
• Call Transcription – Convert calls into text for easy reference.
• Missed Call to Text – Instantly respond to missed calls to text with an automated message.
• Conference Calling – Host business meetings and team discussions over the phone.
• Access Management – Control user permissions for security and efficiency.
• HIPAA Compliance – Secure HIPAA-compliant communication for businesses handling sensitive data.

For just $5 more per user, businesses can unlock a suite of powerful tools that not only improve call handling but also boost productivity, enhance customer experience, and ensure compliance. Emitrr is one of the best alternatives to OpenPhone.

Watch how effortless messaging can be on Emitrr with AI agent Sarah –

Emitrr is not only famous for its easy and affordable pricing plans, but also for: 

Seamless CRM Integration

Emitrr makes CRM integration effortless. Whether you use HubSpot, Salesforce, or any other platform, connecting them with Emitrr takes just a few clicks. Unlike OpenPhone, which has limited native integrations and requires workarounds for certain CRMs, Emitrr ensures smooth data syncing. No manual updates, no missed customer details—just a streamlined workflow that keeps your team efficient.

Flexible Pricing – Only Pay for What You Need

With Emitrr, you pay based on your usage, not unnecessary add-ons. OpenPhone charges per user with rigid plans, which means you might end up paying for features you don’t even use. Emitrr’s pricing adapts to your needs, making it a cost-effective choice, especially for growing businesses that don’t want to be locked into fixed tiers.

Transparent Pricing with No Surprises

Emitrr believes in honest, upfront pricing—no hidden fees, extra charges for essential features, or unexpected costs. In contrast, OpenPhone’s pricing can increase with add-ons like extra phone numbers and integrations. With Emitrr, what you see is what you get, so businesses can budget confidently without worrying about surprise expenses.

24/7 Dedicated Customer Support

Got a question? Need help setting up? Emitrr offers round-the-clock customer support with real humans, not just chatbots. OpenPhone’s support is limited, especially if you’re on the lower-tier plans. With Emitrr, whether it’s late at night or early morning, there’s always an expert ready to assist you.

Frequently Asked Questions

Conclusion

At first glance, OpenPhone’s pricing may seem reasonable, but its lower-tier plans come with limited features, requiring upgrades to unlock essential tools. This means businesses often end up paying more than expected just to get the functionality they need.

While OpenPhone is a decent option for startups and small teams, businesses looking for more advanced features, better value for money, and superior customer support will find a much stronger OpenPhone alternative. With transparent pricing, powerful automation, and seamless integrations, Emitrr ensures you get everything you need without the extra costs.

Book a free demo today and experience a smarter, more cost-effective communication solution!