Is NexHealth Worth It? Pricing & Better Alternative Revealed

Introduction to NexHealth Pricing

Are you a healthcare professional exploring NexHealth, wondering what its pricing options look like? We got you! 

NexHealth is a popular all-in-one patient engagement platform that allows its users to create customized plans based on the capabilities they require. You can build your custom package by selecting your preferred products from these available options: 

• Scheduling
• Forms
• Communication
• Payments 
• Verification 

Nexhealth has not disclosed its pricing for users because you get to build your own package. So you need to contact sales for a custom quote. However, Capterra, a popular customer review platform, has mentioned that NexHealth’s pricing starts at $350 per user per month.

Keep reading to find out more details about NexHealth, its pros and cons, and whether there is a better NexHealth alternative available in the market. 

NexHealth Pricing vs Emitrr Pricing: A Comparison

We get that you want a HIPAA-compliant software that helps you improve patient communication by reducing manual tasks such as appointment scheduling, no-shows, automating payment reminders, etc., and just save time in general so that you can focus on other aspects of patient care.

One of the most affordable NexHealth alternatives that you can consider implementing is Emitrr– a software that has it all: SMS, VoIP, scheduling, digital forms and surveys, verifications, AI-powered automation, appointment reminders, etc. Let us have a look at the pros and cons of NexHealth and compare it with Emitrr’s pricing and features to help you make the right decision. 

NexHealth Pricing

While there is no information available on NexHealth’s pricing on their website, we know its pricing starts at $350 a month, which is quite expensive if you compare it with other NexHealth alternatives. Let us look at more pros and cons of using NexHealth:

Pros of NexHealth Pricing

• Customizable: NexHealth can be used to get highly customizable features, and you can even get certain APIs built from them. 
• Robust functionality: NexHealth offers robust functionality with multiple useful features that helps in automating patient engagement and communication tasks. 

Cons of NexHealth Pricing

• Very expensive: From the pricing information available on Capterra, it is clear that NexHealth is very expensive, with pricing options starting from $350 a month. 
• Poor customer support: Many users have highlighted how hard it is to get helpful resolutions from NexHealth’s customer support team. In addition, NexHealth’s customer support team is available only for a limited time, leaving users in the dark even when they need help urgently.
• Difficult to use: NexHealth does not have the easiest user interface; there is a learning curve involved in getting used to this patient engagement software. Also, they keep making changes to workflows without proper notifications, and it gets hard for users to adapt to these changes.
• Complex review collection feature: NexHealth’s system doesn’t allow for a good way for patients to leave reviews – the patients find it a bit cumbersome to go from the NexHealth 5-star review system.

Emitrr Pricing

Although NexHealth has not revealed all of its pricing plans, we do know that Emitrr’s pricing is quite affordable compared to NexHealth, with base SMS pricing starting at just $42 per month. 

So Emitrr offers three pricing plans for its users: Standard, Pro, and Enterprise. These Emitrr pricing plans also depend on the number of messages you wish to send. Here’s a detailed breakdown of the Emitrr pricing plans: 

Number of message credits	Standard Price with 10 DLC	Pro Price with 10 DLC	Enterprise
500	$45.00	$64.00	Contact Sales for a customized quote.
1000	$64.00	$94.00

Note: 

• You only pay for what you use. This pricing is based on the number of messages that you want to send out per month. You can contact sales if you are a large enterprise and want a personalized quote based on your use case. 
• If you’re a healthcare business, then you need to pay an additional $200 fee that will give you access to all the advanced automations you require. 
• If you require AI capabilities, you can upgrade from the Standard to the Pro plan. 

Key features: 

• Shared SMS inbox: Share your business sms inbox with your team, assign chats, reply to conversations, add notes, and more. 
• HIPAA-compliant communication: Protect every patient interaction with Emitrr’s fully HIPAA-compliant platform, designed to keep healthcare data private and secure at all times.
• Message scheduling: Emitrr allows users to schedule messages. You can either schedule a single message or multiple messages and change the time as per your preferred time zones, etc. 
• Two-way text messaging: Allow your patients to seamlessly text you back for better engagement with two-way texting.  
• Group chat: Start a group chat and allow group members to reply normally or individually on a group thread. 
• Mass/bulk messaging: Communicate changes in appointment schedules or send any other important notifications to all your patients at once with mass texting.  
• Webchat: Allow website visitors to start a chat with you by adding Emitrr’s web chat widget to your website.  
• SMS marketing: Do SMS marketing for your healthcare practice by using features like drip campaigns, free sms templates, and more. 
• Chrome extension: Don’t worry about switching between tabs. Simply install Emitrr’s Chrome extension and access all features easily. 
• Voicemail transcription: Get a crisp summary of your voicemails and save time by avoiding listening to the entire call. 
• VoIP: Reduce cost by implementing our VoIP phone system and manage patient calls better with features like call routing, call queuing, call recording, call transfer, etc.  
• Contact management: Manage your contacts easily with easy import and export options, seamless integration with 500+ external tools, etc.  
• AI assistance: Get AI-driven assistance to automate repetitive work with Emitrr’s AI features like: Auto responses, Message translation, Message tuning and AI rule engine 

Other capabilities: 

• Smart schedule
• Healthcare reviews & reputation management
• Reminders
• Digital forms and surveys
• Online scheduling
• VoIP phone system

Emitrr offers end-to-end patient communication and engagement features. You can choose one or more of these capabilities and get a customized pricing plan as well. This proves that Emitrr is the best alternative to NexHealth.

How Emitrr offers better value for money as compared to NexHealth?

After reading NexHealth’s customer reviews, we noticed that its pricing is more on the expensive end, and not only is it expensive, but it also lacks when it comes to contact management, integrations with EHR systems, customer service, and more. A strong NexHealth competitor like Emitrr offers these features at a more affordable cost.

So why settle for less when you could choose a better NexHealth alternative at a more affordable price? Here’s why we believe Emitrr might be a superior patient communication and engagement tool for your healthcare practice, irrespective of your size:

Affordable & straightforward pricing

Emitrr’s pricing is straightforward and simple, no gimmicks, no manipulation. We offer three SMS pricing options to users: Standard, Pro, and Enterprise. The pricing plans also depend on the number of messages you wish to send. Check out the above section for a detailed breakdown of the Emitrr pricing plans. 

VoIP capability

Emitrr also offers VoIP features along with texting functionality, making it an all-in-one communication channel for your healthcare practice. You can choose VoIP functionality if you want and get access to features like IVR, call transcription, missed call auto text, conference calls, access management, HIPAA compliance, and more. Or you can just stick to texting, no pressure whatsoever. 

AI-driven messaging

While both platforms offer SMS capabilities, Emitrr goes a step further with AI-powered messaging that automates responses, follows up with customers, and manages bulk messaging efficiently. NexHealth’s SMS features are more basic, with limited automation.

Watch how Emitrr’s AI agent Sarah makes text messaging effortless:

All-in-one patient engagement features

Everything that NexHealth offers, Emitrr offers too, be it smart scheduling, appointment and reminders feature, digital forms and surveys, reputation and review management, VoIP, AI integration, etc. The best part is that all this is accessible at a much lower price than NexHealth. 

No hidden charges

Emitrr is committed to transparency and does not impose any hidden fees, including training or setup costs. All expenses are clearly outlined during the onboarding call, so customers know exactly what their monthly costs will be. This clarity helps ensure that your business budget remains unaffected by unexpected charges.

Pay for what you choose

If you’re hesitant to pay for features you don’t use, we’ve got you covered. Simply reach out to Emitrr’s team to create a customized package that includes only the essential features for your business, ensuring you only pay for what you truly need.

Unparalleled customer support

Emitrr boasts a perfect 5/5 rating on Capterra, highlighting our commitment to exceptional customer support. This is something that NexHealth lacks severely. With Emitrr, you’ll never feel stranded; our support team is available 24/7, ensuring you receive prompt and effective solutions to any challenges you may encounter.

Secure Texting

One of the best features of Emitrr is that it allows you to enable secure texting, which enables a private session between you and the patient so that you can communicate confidential patient details without any worries. Take a look at this quick video to understand how Emitrr’s secure texting function works:

Seamless integration with 500+ tools

While NexHealth’s basic plan lacks integration options, users have noted that the integration process can be time-consuming and complex. In comparison, Emitrr seamlessly connects with over 500 tools, including AthenaHealth, Dentrix, Denticon, Eaglesoft, etc., ensuring that your patient data syncs effortlessly and your healthcare operations run smoothly without interruption. 

Frequently Asked Questions

Conclusion

NexHealth’s pricing is slightly on the expensive side, and although it does offer good patient communication features, it lacks in many aspects with respect to customer service, limited integration, and complexity of use, among other things. 

If you can get access to way more patient communication features, including proper contact management, toll-free numbers, free templates, AI automation, and smart scheduling at a much lesser price, then why settle for less? Book a free demo with Emitrr now and see for yourself how it offers better value for money as compared to NexHealth.