Top 10 Medical Office Reputation and Review Management Software Tools

Overview Of Medical Office Reputation and Review Management Software

Picture this: two clinics pop up when someone searches for “family doctor near me.” One has 12 reviews and an average rating of 3.5 stars. The other has over 400 reviews and a glowing 4.8 average. Which one would you click?

Most patients don’t think twice, they go with the one that looks more trustworthy. That’s the power of online reviews. In fact, 77% of patients use online reviews as their very first step in finding a new doctor. That means your online reputation isn’t just helpful, it’s critical to getting new patients through the door. And if your clinic isn’t managing them actively, you’re leaving your reputation and patient growth to chance.

Trying to manage your online reputation and reviews does seem like an extra burden along with patient care. But, that’s where reputation and review management software come to the rescue! They can help you collect patient feedback automatically, respond quickly, and build a strong presence on sites like Google, Facebook, and Healthgrades. No more chasing reviews manually or jumping between platforms. The software handles it for you! Whether you’re a solo practitioner or managing multiple locations, these tools help you look great online while saving your front desk team a ton of time.

In short, it’s your digital reputation manager. And yes, it actually works, clinics have seen their review counts skyrocket and their patient flow grow just by putting this in place. So let’s break down what to look for, what tools to consider, and why this software is quickly becoming a must-have for every medical office.

Features To Look For In Medical Office Reputation and Review Management Software

Here are some key features your medical office reputation and review management software must have: 

Automated review requests

This is the most important feature. The software should automatically send a review request after each patient visit. Usually, it goes out via text or email. You don’t need to remind patients manually or follow up at the front desk. Good tools let you customize the message, choose the timing, and include a direct review link. It should feel friendly and natural to the patient.

HIPAA-compliant setup

Make sure the platform keeps patient information safe. You shouldn’t have to worry about privacy issues when replying to reviews or sending messages. The software must follow HIPAA rules and let you keep replies general, without revealing protected health information.

One dashboard for all platforms

Your reviews will show up on Google, Facebook, Yelp, Healthgrades, and maybe even Zocdoc. A good tool brings them all into one place. This way, you can read and reply without logging into five different accounts. Look for real-time alerts too, so you’ll know the moment someone leaves a new review. Especially if it’s a bad one that needs a quick response.

Easy review response tools

The software should make it easy to reply to reviews, directly from the same dashboard. Some even suggest responses you can personalise. This saves time, especially when you’re replying to many reviews in a day. It’s not just about speed, it helps your practice look attentive and respectful. Patients love to feel heard, even if it’s just a “Thanks so much for the kind words.”

Private feedback options

Not every patient wants to post publicly. And not every issue should be public. That’s why it helps if your tool includes short surveys or internal feedback forms. These let patients give honest feedback without writing a full online review. You can address problems quietly and avoid public complaints.

Clear analytics and trends

It’s not enough to just get reviews, you need to understand what they’re saying. Look for tools that show your average rating, how many reviews came in this month, and what keywords are trending. Some tools even offer sentiment analysis to flag negative comments. These insights help you improve care and spot issues early.

EHR and practice system integration

Your software should work with your existing tools. It should connect to your EHR, scheduling, or patient management system. That way, when a visit is marked complete, a review request goes out automatically. No need to export lists or trigger messages manually. Integration keeps things smooth and consistent.

Multi-location support

If you have more than one clinic, your software should handle all locations. You should be able to track reviews for each one separately, assign team roles, and reply from one place. The tool should also let you compare how each site is doing. That’s key for scaling reputation efforts across the board.

AI-powered response suggestions

AI isn’t here to replace your words, but it can help. Many tools now offer AI-generated response drafts for reviews. They’re short, professional, and HIPAA-safe. You can edit or use them as-is. It’s a handy feature when time is tight or you don’t know how to phrase a tough reply.

Watch how effortless messaging can be on Emitrr with Al agent Sarah:

Two-way messaging and extras

Some tools go beyond reviews. They offer patient texting, appointment reminders, payment links, and even voicemail drops. These are nice extras that improve the patient experience. And when patients feel well taken care of, they’re more likely to leave glowing reviews.

Real-time notifications

Don’t miss a review because you forgot to check a site. Your software should alert you, by text, email, or app, when a new review comes in. That means you can thank someone quickly or handle a complaint before it escalates.

The bottom line? Good review management software makes things easy for your team and smooth for your patients. It helps you ask for reviews at the right time, gather more positive feedback, and handle concerns with care. All without overwhelming your staff.

Security & Compliance Requirements For Medical Office Reputation and Review Management Software

When you’re dealing with patient feedback, privacy and compliance are essential. Here’s what your review software must include:

• HIPAA compliance is a must: The software should follow HIPAA rules to keep patient data safe. That includes sending and storing data in a secure way, with encryption at every step.
• Business Associate Agreement (BAA): Always check if the software provider signs a BAA. This means they officially agree to protect patient data under HIPAA standards.
• Secure access controls: Only the right people should have access to patient reviews. You should be able to set roles, permissions, and track who’s doing what.
• Audit logs and tracking: The platform should keep a record of activity, like who viewed or responded to a review and when. This adds accountability and makes audits easier if needed.
• Text message compliance (TCPA): Patients need to opt in to receive review requests by text. Good software will manage this for you, no manual tracking needed.
• Built-in best practice guides: Many tools include suggested responses or templates that keep you HIPAA-safe. These help you reply professionally without saying anything that could violate privacy.
• Data backups and storage: All patient feedback should be safely stored and backed up. If a patient asks for their info to be removed, your vendor should be able to help you handle it. 

The right software will keep your patient data safe, help you follow the rules, and still let you manage your reputation with confidence.

Integrations Required For Medical Office Reputation and Review Management Software

Your review tool should fit into your day-to-day systems without creating extra work. The right integrations help your staff work smarter, not harder. Here’s what to look for:

• EHR and practice management system integration: This is the most important one. The software should connect with your electronic health record or scheduling system. Once a patient checks out, a review request goes out automatically. No extra steps needed.
• Email, text, and phone system compatibility: Make sure the platform can send messages through text and email, or connect easily with your existing communication tools. Some also link to your phone system to follow up after missed calls.
• Google Business Profile integration: Since most reviews show up on Google, the tool should sync with your profile. It should pull in new reviews, alert you when they post, and let you reply from the same place.
• Social media and medical review platforms: Check that the tool connects with sites like Facebook, Yelp, Healthgrades, Vitals, and WebMD. This lets you manage all your reviews from one spot, instead of checking five different tabs.
• CRM and marketing software: If your practice uses a system for patient outreach or newsletters, integration can help you understand how satisfied patients are. You can use this info to build smarter communication strategies.
• Website display options: Some tools let you feature positive reviews on your clinic’s website. It’s usually a simple copy-paste code that pulls in your latest 5-star feedback, great for building trust with new visitors.
• Analytics tools: You may want to track how reviews impact website traffic or appointment requests. If the review software offers insights or works with basic analytics tools, even better.
• Custom workflow connections: Look for tools that offer flexibility. Some allow you to build your own triggers or alerts, like logging new reviews in a spreadsheet or getting team notifications. Even without third-party apps, this kind of setup helps streamline your daily tasks.

If there’s one integration you don’t want to skip, it’s with your EHR or scheduling system. That’s what makes review collection feel effortless and built into your everyday routine. Before you choose a platform, check if it works well with the systems you already use. It’ll save your team hours every week.

How Reputation and Review Management Software Helps Medical Offices

Using the right software doesn’t just boost your reviews—it helps your whole practice run smoother. Here’s how it supports both growth and patient care.

Attracts more new patients

Online reviews are the new first impression. When your clinic has strong ratings and lots of positive comments, more people choose you. That means your online presence can directly drive bookings.

Improves patient satisfaction and retention

When you ask for feedback, patients feel heard. A simple follow-up message after an appointment can show you care. If there’s an issue, you get to address it early, before they turn to another provider. That little bit of outreach often turns frustration into loyalty.

Saves your team time

No more chasing down patients for reviews. No more logging into five different platforms to check comments. These tools handle it all, automatically sending review requests and pulling in feedback across channels. Your front desk can finally breathe.

Boosts your local SEO

Google favours businesses with fresh, frequent reviews. When you rank higher in local searches, more people find you. It also helps when your listing looks polished, high stars, active replies, and a steady flow of feedback. All of that improves your chances of showing up when someone searches for a “clinic near me.”

Gives insight to improve operations

Reviews aren’t just marketing fluff. They’re honest feedback. If you keep hearing about long wait times or great staff friendliness, that’s useful data. Over time, you’ll spot trends, what patients love and what needs fixing. This helps with team training and small service changes that lead to better care.

Builds trust before patients walk in

A glowing online reputation helps patients feel safe choosing you. In healthcare, trust is everything. Seeing hundreds of 5-star reviews and kind patient stories builds confidence, especially for someone nervous about seeing a new doctor.

Keeps multi-location practices consistent

If you manage more than one location, this software helps you keep tabs on each one. You can compare review counts and ratings side by side. That way, you’ll know which locations are thriving and which need a little extra support.

Supports better training and operations

When you see repeated themes, good or bad, you can bring that into team huddles or staff meetings. It becomes real-time coaching, based on real patient feedback.

Using reputation and review software is like hiring an extra team member who focuses only on keeping your practice trusted, visible, and growing. It simplifies review collection, flags concerns early, and shows the world just how well you care for your patients.

How To Choose the Right Reputation and Review Management Software

Choosing the right software might feel overwhelming, but it doesn’t have to be. When you break it down into a few simple steps, the process becomes much more manageable.

Step 1: Pick the right type of platform
Start by making a checklist of what you need. Tools made for medical offices often come with HIPAA compliance, healthcare-friendly features, and integrations with systems like EHRs or schedulers.

Step 2: Check compatibility with your existing systems
Make a quick list of tools your team already uses, like your scheduler, EHR, or phone system. Then check if the review software connects with those. The smoother the integration, the easier life gets for your front desk. Everything flows naturally in the background.

Step 3: Focus on ease of use and support
The software should be clean and simple to navigate. Your front desk team will be using it daily, so it shouldn’t feel like a chore. If the interface looks cluttered or confusing during a demo, that’s a red flag. Also, find out what support is available. Will someone help you get started? Can you call or message them when something breaks? Good onboarding and support make a big difference.

Step 4: Think about value, not just price
You don’t always need the tool with the most features. Make sure you’re paying for what you’ll actually use. A small clinic doesn’t need multi-location management. A growing practice might want that. Look at pricing tiers and see what makes sense for you now and later. 

Step 5: Do your research and test it out
Read what other clinics say. Check reviews on trusted sites like G2 or Capterra. Look out for complaints about bugs, slow updates, or confusing settings. If there’s a trial, use it. If not, ask for a full demo. Try things like sending a review invite or replying to a comment. 

The best software is the one your team will actually use. It should fit naturally into your daily workflow, not add extra stress. Even a simpler tool can be powerful if it helps your office stay consistent, look great online, and grow your patient base over time.

Top 10 Reputation and Review Management Software for Medical Office

Here’s a detailed list of the best reputation and review management software platforms for medical offices in 2025:

1. Emitrr
2. Doctible
3. Reputation.com
4. Birdeye
5. Podium
6. Weave
7. Solutionreach Reviews
8. Swell
9. Broadly
10. NexHealth

Each of these tools helps your practice stay visible, build patient trust, and manage reviews across platforms without overwhelming your staff.

1. Emitrr

What is Emitrr?

Emitrr is an all-in-one, HIPAA-compliant platform built for healthcare practices to manage their online reputation, patient communication, and daily workflow. From automating review requests to managing two-way texting and appointment reminders, Emitrr helps you grow your presence across all platforms while keeping patient data safe and secure.

Key Features of Emitrr

• Automated review campaigns: Sends review requests via SMS or email right after an appointment is marked complete.
• Multi-site dashboard: Central hub to manage and respond to reviews from Google, Facebook, Healthgrades, and more.
• Two-way texting and missed call follow-up: Engage patients instantly through text, even when a call is missed.
• Deep EHR/PMS integration: Works with over 1,000 systems, including eClinicalWorks, DrChrono, Dentrix, and Athenahealth.
• Review alerts and sentiment analysis: Get notified about new reviews and track trends over time.
• Sentiment analysis: Tracks tone in reviews to flag negative feedback

Emitrr Pros

• Healthcare-first platform: Designed for medical practices with HIPAA compliance and EHR integration.
• Quick to deploy: Easy onboarding with minimal staff training required.
• Excellent support team: Users frequently praise fast, hands-on customer care.
• Review growth engine: Practices see consistent increases in Google and Facebook reviews.
• Unified toolset: Replaces multiple tools—texting, reviews, reminders—in one dashboard.
• Budget-friendly pricing: Powerful features available at a lower cost than many competitors.

Emitrr Cons

Some advanced AI response features are still being rolled out

Emitrr Pricing

Plans start at $30 per month per user.

Emitrr Ratings

• Capterra: 4.8/5
• G2: 4.7/5

Emitrr Customer Reviews

“Overall very positive. The service works like I need it to, the customer service is amazing, up-time is great, and changes made seem to be well thought out and well, not just changes for change sake.“

“Our experience with Emitrr has been very good, no complaints.“

Source: Capterra

Emitrr Support Channels

• Email: support@emitrr.com
• Phone: +1 (210) 941-4696
• Live chat: Available on the Emitrr website
• Knowledge base: Includes training resources, setup guides, and FAQs
• SMS support: Text the support line for assistance

2. Doctible

What is Doctible?

Doctible is a healthcare-focused reputation and patient communication platform built for medical and dental practices. It helps clinics automate review collection, monitor feedback, and streamline patient engagement. With tools like appointment reminders, two-way texting, and digital forms, Doctible aims to be an all-in-one solution that boosts online presence and operational efficiency.

Key Features of Doctible

• Automated review invites: Sends SMS/email requests to patients post-visit.
• Testimonial widgets: Displays positive reviews directly on your clinic’s website.
• Digital forms: Allows for online patient intake and consent documents.
• Two-way texting: HIPAA-compliant texting for quick patient communication.
• Smart appointment reminders: Reduces no-shows with timely reminders.

Doctible Pros

• All-in-one tool: Combines reviews, texting, reminders, and forms in one place.
• User-friendly: Simple interface with easy setup and onboarding.
• High review conversion: Practices often report 5x or more increase in reviews.

Doctible Cons

• Pricing tiers: May be costly for very small practices depending on the plan.
• Contracts required: Typically includes term-based agreements.

Doctible Pricing

Starts at $249/month for the Gold Plan. The Gold Plus Plan with more features is $399/month. Custom pricing available for large groups.

Doctible Ratings

• Capterra: 4.7/5
• G2: 4.6/5

Doctible Customer Reviews

“Messed up our patient reminders and had patients coming on on the wrong day/time.”

“This company offers poor integration with practice management software.”

Source: Capterra

Doctible Support Channels

• Email
• Phone
• Help Center
• Chat

3. Reputation.com

What is Reputation.com?

Reputation.com is an enterprise-grade Reputation Experience Management platform used across various industries, including healthcare. It offers a comprehensive suite of tools for managing online reviews, business listings, social media, and customer feedback, aiming to provide a holistic view of a brand’s online presence and patient experience.

Key Features of Reputation.com

• Comprehensive Review Monitoring: Tracks and manages reviews across major and niche sites, providing insights into patient sentiment and areas for improvement.
• Automated Review Requests: Sends review invitations via email or SMS, encouraging patients to share their experiences online.
• Social Media Management: Offers tools for managing and scheduling social media posts, ensuring consistent online engagement.
• Detailed Reporting Dashboards: Provides intuitive dashboards for tracking reputation metrics, enabling data-driven decision-making.

Reputation.com Pros

• Enterprise-Level Capabilities: Designed to handle large volumes of reviews and feedback, making it suitable for hospitals and multi-location clinics.
• Integrated Feedback Channels: Combines reviews, surveys, and social media feedback into one platform, offering a 360° view of patient experience.
• AI-Powered Insights: Leverages AI to provide actionable insights, helping practices proactively address patient concerns.

Reputation.com Cons

• Learning Curve: The platform’s depth and range of features may require a learning period for new users.
• Custom Pricing: Lack of transparent pricing can make it challenging for practices to assess affordability without direct consultation.

Reputation.com Pricing

Reputation.com offers custom pricing tailored to enterprise needs, considering factors like the number of locations, providers, and desired features.

Reputation.com Ratings

• Capterra: 4.4/5
• G2: Approximately 4.5/5

Reputation.com Customer Reviews

“Aside from the initial sales pitches, we had a terrible onboarding rep. He didn’t answer his phone, he didn’t train us, he didn’t know how the features worked.“

“The software can be glitchy every now and then, but overall this isn’t such a detrimental issues.“

Source: Capterra

Reputation.com Support Channels

• Email
• Phone
• Live Chat
• Knowledge Base

4. Birdeye

What is Birdeye?

Birdeye is a comprehensive reputation and customer experience platform used by many healthcare practices. It helps medical offices collect patient reviews, manage feedback across platforms, and engage with patients via messaging and webchat. With advanced features like AI-driven sentiment analysis and review insights, Birdeye is built for practices that want both review growth and rich analytics.

Key Features of Birdeye

• Automated review requests: Sends personalised text and email invites after patient visits.
• Review monitoring: Tracks over 80 review sites in one place including Google, Facebook, and Healthgrades.
• AI-powered insights: Uses BirdAI to summarise reviews, draft responses, and flag sentiment.
• Listings and messaging tools: Helps manage online listings and includes webchat and two-way texting.

Birdeye Pros

• AI-powered insights: Helps practices quickly analyse feedback and respond efficiently.
• Strong analytics: Detailed sentiment tracking and performance dashboards.
• Scalable solution: Suitable for solo clinics and large multisite groups.

Birdeye Cons

• Feature-rich complexity: Might feel overwhelming for smaller practices.
• Higher pricing tier: Not ideal for clinics looking for just basic review management.

Birdeye Pricing

Starts around $250-$400/month based on features and number of locations. Custom plans are available with add-ons like webchat and marketing.

Birdeye Ratings

• Capterra: 4.7/5
• G2: 4.6/5

Birdeye Customer Reviews

“Sometimes it can be glitchy or take a while to load. Now and then, there’s an update and that update may erase listing data. Sometimes there’s an issue with the Google Business Profile connection where it doesn’t send data or information to GBP.”

“Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot.”

Source: Capterra

Birdeye Support Channels

• Email and ticket support
• Live chat on website
• Help centre with how-to guides
• Onboarding and training included

5. Podium

What is Podium?

Podium is a reputation and communication platform designed to help local businesses, including medical practices, build trust and grow through text-based interactions. Known for its simplicity and effectiveness in collecting reviews, Podium also offers tools for messaging, payments, and web chat to streamline patient communication.

Key Features of Podium

• Text-based review invites: Sends personalised SMS review requests right after a patient visit.
• Unified inbox: Consolidates texts, web chats, and social media messages for easy follow-up.
• Web chat that converts to text: Lets patients start a conversation online and continue via SMS.
• Team messaging: Internal chat to help staff stay on the same page.

Podium Pros

• High review response rate: SMS review links are effective in getting feedback fast.
• Centralised communication: Staff can manage all patient messages from one place.
• Improves patient follow-up: Great for keeping track of inquiries and appointment confirmations.

Podium Cons

• Pricing is on the higher side: May not suit smaller practices on a tight budget.
• Feature overload for some: Clinics focused only on reviews might find extra tools unnecessary.

Podium Pricing

Plans generally start around $349 to $399/month. Features and costs vary depending on package and the number of users. 

Podium Ratings

• Capterra: 4.3/5
• G2: 4.2/5

Podium Customer Reviews

“It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we’ve made the investment in it and trained our team on it, I selfishly don’t want to have to deplore another program and do another batch of training.”

“They have a huge lack of transparancy. They are willing to lie to you to onboard and try to keep your business. They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your business. Wasted countless hours during set up and after trying use their platform all while being charged for services not used.”

Source: Capterra

Podium Support Channels

• Email
• Chat
• Help Center
• Phone

6. Weave

What is Weave?

Weave is an all-in-one communication and reputation management platform built specifically for healthcare practices. It combines VoIP phone services with texting, review requests, appointment reminders, and payment tools, making it a comprehensive choice for clinics wanting to modernise both communication and patient experience.

Key Features of Weave

• Automated review requests: Sends review invitations via SMS or email after each appointment.
• Two-way texting and email: Lets you confirm appointments, answer questions, or send updates directly.
• Mobile app access: Manage patient communication on the go with full platform functionality on mobile.
• Digital forms and payments: Collect intake forms or send payment links by text for faster processing.

Weave Pros

• All-in-one communication hub: Combines phones, messaging, and reviews in a single platform.
• Great for busy front desks: Missed call texts and automated replies reduce phone tag.
• Helpful mobile access: Staff can stay connected to patients even when away from the office.

Weave Cons

• Higher price point: Includes phone hardware and services, which can add up.
• Setup complexity: May require more onboarding effort compared to simpler tools.

Weave Pricing

Starts around $125–$200/month. Pricing varies by feature set and number of users.

Weave Ratings

• Capterra: 4.3/5
• G2: 4.2/5

Weave Customer Reviews

“I don’t love that it does not directly attach to the medical record.”

“The customer support is lacking and the fact when you have a problem and there is no manager to talk to is not helpful.”

Source: Capterra

Weave Support Channels

• Phone
• Chat support
• Email help desk
• Training articles and tutorials are available in the support hub

7. Solutionreach Reviews

What is Solutionreach Reviews?

Solutionreach Reviews is one of the longest-standing patient relationship and communication platforms in healthcare. It’s designed to help practices improve patient engagement through reminders, messaging, surveys, and reputation management—especially for mid to large-sized offices that need robust outreach tools.

Key Features of Solutionreach Reviews

• Patient recall and reactivation: Brings back inactive patients with personalised campaigns.
• Post-visit surveys: Gathers feedback after appointments and nudges happy patients to leave public reviews.
• Reputation management tools: Monitors and responds to reviews from platforms like Google and Facebook.
• Marketing communications: Built-in newsletter and campaign tools for patient education or promotions.

Solutionreach Reviews Pros

• Comprehensive feature set: Covers patient communication, surveys, reviews, and recalls.
• Great for larger practices: Scales well across multiple providers or locations.
• Reliable platform: Trusted by thousands of practices for over two decades.

Solutionreach Reviews Cons

• Dated user interface: Some users find the design clunky and less intuitive.
• Inconsistent support: Reviews suggest customer service varies in responsiveness.
• Pricey for smaller clinics: Monthly cost may not suit solo or small practices.

Solutionreach Reviews Pricing

Exact pricing is not public, but typical plans range between $300–$400 per month.

Solutionreach Reviews Ratings

• Capterra: 3.8/5
• G2: 3.9/5

Solutionreach Reviews Customer Reviews

“Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.”

“NOT fully compatible with Dentrix,( even though they said they were). Can not use all the features I would like.”

Source: Capterra

Solutionreach Reviews Support Channels

• Phone support
• Email
• Knowledge base
• Onboarding assistance

8. Swell

What is Swell?

Swell is a reputation management and patient communication platform designed for local businesses, including dental and medical offices. It focuses on helping practices get more reviews, respond faster, and connect with patients easily, without overwhelming teams with extra features they won’t use.

Key Features of Swell

• Automated review requests: Sends texts and emails after appointments to prompt reviews on platforms like Google and Facebook.
• Two-way texting: Lets staff chat with patients directly for quick questions, confirmations, or updates.
• Webchat integration: Converts messages from your website into text conversations with your front desk.
• Review monitoring: Tracks feedback across multiple platforms in one dashboard and sends instant alerts.

Swell Pros

• Simple and effective: Easy for teams to learn and use every day.
• Strong review growth: Many clinics report a big jump in review count.
• Great customer support: Responsive onboarding and ongoing help.

Swell Cons

• Limited advanced tools: Doesn’t include marketing automation or complex analytics.
• Smaller platform: May not have as many integrations as larger competitors.

Swell Pricing

Exact pricing varies, but most practices report paying between $199 and $299 per month.

Swell Ratings

• Capterra: 4.6/5
• G2: 4.5/5

Swell Customer Reviews

“I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn’t trained correctly…I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow.”

Source: Capterra

Swell Support Channels

• Email support
• Phone assistance
• Live chat
• Setup help

9. Broadly

What is Broadly?

Broadly is an AI-powered reputation and communication platform built to help local businesses, including medical and dental offices, improve their online presence. It’s designed to streamline review collection, web chat, and messaging without overwhelming small teams with unnecessary tools.

Key Features of Broadly

• One-click review invites: Sends friendly SMS or email requests post-visit, prompting patients to leave a review.
• Unified inbox: Combines messages from text, email, web chat, and social platforms in one easy view.
• Automated feedback requests: Privately collects feedback and encourages happy patients to post it publicly.
• Review monitoring: Tracks and alerts you to new reviews across major platforms like Google and Facebook.

Broadly Pros

• User-friendly interface: Very simple to set up and use, even for non-tech-savvy teams.
• Excellent customer support: Hands-on help during onboarding and setup.
• Fast review growth: Practices report quick jumps in Google and Facebook review counts.

Broadly Cons

• Limited advanced tools: Lacks robust analytics or deep automation features.
• Not healthcare-specific: May not offer integrations with EHR or dental scheduling tools.

Broadly Pricing

Two plans are available:

• Standard: $249/month
  
• Pro: $349/month (includes extra features like email campaigns and advanced dashboards)
  Broadly typically operates on a month-to-month basis, with no long-term contract required.

Broadly Ratings

• Capterra: 4.6/5
• G2: 4.7/5

Broadly Customer Reviews

“Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement.”

“The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don’t collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).”

Source: Capterra

Broadly Support Channels

• Email
• Phone
• Live chat
• Knowledge base
• Setup assistance

10. NexHealth

What is NexHealth?

NexHealth is a patient experience platform built for modern medical and dental practices. While best known for its real-time scheduling and digital forms, it also offers robust reputation management features. It’s designed to integrate tightly with your EHR and streamline front-desk operations.

Key Features of NexHealth

• Automated review requests: Sends review invites via text or email right after an appointment.
• Digital intake forms: Patients complete forms online before their visit, saving staff time.
• Two-way messaging: Helps you confirm, reschedule, or follow up with patients easily.
• Unified dashboard: View all reviews and communications in one place.
• EHR integration: Deep, real-time sync with platforms like Dentrix, Open Dental, and Eaglesoft.

NexHealth Pros

• Modern user experience: Clean, intuitive interface that’s easy for staff and patients.
• Strong review growth: Automated requests improve Google review counts quickly.
• Deep EHR integration: Real-time syncing eliminates manual work.

NexHealth Cons

• Higher pricing: Can be expensive for small clinics.
• Limited stand-alone review tools: Best for practices also needing scheduling and forms.
• No public pricing: Requires a demo to get a quote.

NexHealth Pricing

Starts around $350 per provider/month.

NexHealth Ratings

• Capterra: 4.8/5
• G2: 4.7/5

NexHealth Customer Reviews

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality – east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.”

“That it didn’t integrate as nicely with Curve Dental Software. I wanted two custom booking links – one for the general public to schedule specific appointments online, and another for recare patients to schedule recares when prompted by a reminder/notification link. It took a long time to find a way to make this possible, but the end result was not great. Also, it seemed as though staff had a hard time ensuring forms sent to patients were completed prior to the appointment, because there was no obvious indication of form status visible on Curve.”
Source: Capterra

NexHealth Support Channels

• Email
• Phone
• Live chat
• Help Center
• Onboarding team

Why Emitrr Is The Best Reputation and Review Management Software For Medical Offices

Here’s why more medical offices are choosing Emitrr to manage their reviews and reputation:

• Built for medical offices: Emitrr is designed keeping medical offices in mind. It’s fully HIPAA-compliant and works with the systems you already use, no messy workarounds needed.
• All-in-one feature set: It’s not just for reviews. Emitrr also offers texting, reminders, voice tools, and missed-call text back. You get multiple tools in one place, and it’s all priced fairly.
• Easy, user-friendly interface: Your staff won’t need extra training. Emitrr’s dashboard is built for real-world front desk use. It’s super simple, intuitive, and fast.
• Drives real review growth: Review requests go out automatically, timed just right. Patients get a short, clear text or email with a link. That simple flow leads to more reviews and more trust online.
• Saves your team’s time: Emitrr works in the background. It sends the invites, tracks the feedback, and even alerts you when something needs attention. Your front desk doesn’t have to chase reviews anymore.
• Top-rated support and fast help: Emitrr’s team is quick to respond and super helpful. Whether it’s setup, integration, or troubleshooting, you won’t be left waiting. Users often say that customer care is one of the best parts of using Emitrr.
• Always improving: Emitrr rolls out new features and updates often. When review platforms change, Emitrr adjusts. You stay ahead without lifting a finger.
• Affordable and scalable: It works for solo clinics or multi-location practices. As you grow, Emitrr grows with you, without crazy pricing jumps.
• Smart analytics and sentiment tracking: Filters feedback by sentiment, source, or office location. It then observes patterns in what patients like or don’t. You can use these insights to improve the patient experience in real life.

Emitrr is easy to use and packed with value. If your goal is to build a strong reputation online and make review management easier for your team, Emitrr is likely your best bet.

Frequently Asked Questions

Conclusion

In today’s digital-first world, your online reputation can be the deciding factor between a full calendar or an empty waiting room. That’s why reputation and review management software isn’t just nice to have, it’s essential. It helps you collect more reviews, respond quickly, and build patient trust without adding more to your team’s plate.

Emitrr helps you smartly automate the entire process, right from sending review invites to alerting you about new feedback. Plus, with top-rated customer support and fast integrations, you’re never left figuring it out alone. Emitrr grows with your practice and makes reputation management feel effortless.

Want to turn your happy patients into great online reviews without chasing them down? Book a free demo with Emitrr today and see how easy it can be to grow your practice with reviews that speak for themselves!