10 Best Review and Reputation Management Software for Orthopedic Clinics

Overview: Understanding Orthopedic Review and Reputation Management Software

Your next patient is not just going to search “best orthopedic near me”; they are going to choose whoever shines online in terms of responsive engagement, responsive feedback, and a reputation.

Long-term trust is essential for orthopedic care, so every single touch point, whether it’s the first orthopedic appointment or post-surgery rehab, impacts your online reputation. Studies show that text-based requests, sent for reviews, get a 3x higher response rate compared to just emails.

Orthopedic clinics using artificial intelligence-powered reputation management software achieved a total of 22% review growth on a 12-month basis. Software platforms that can automatically request reviews with each loading interaction touch point, like a patient post-consult/new consult or mid-rehab during a case, help develop a progressive, cohesive feedback and rating approach that’s consistent and thorough.

Today, these reviewed platforms can also procure reviews for different specialties like orthopedic surgeons, rehab, and physical therapy in the same system from one dashboard.

Key Features to Consider When Choosing Orthopedic Review & Reputation Software

When selecting reputation management software, orthopedic practices will need features specifically designed for their specialty workflow. They want to look for software that includes the following:

• HIPAA compliant review generation and response solutions: This is important. The software must use a secure and encrypted system and a signed BAA to be HIPAA compliant. Likewise, the software must allow and safely automate requests and also have templates available to respond to reviews in a PHI-safe way.
• Review management for multi-location and multi-provider organizations: If you have an orthopedic group with a couple of practice locations or multiple orthopedic surgeons, look for software that provides one dashboard to manage all clinics and key performance indicators (ratings) for their orthopedic surgeons.
• Automated SMS/email patient review requests: The best reputation management tools will allow you to automate review requests via text at specific touchpoints in a patient’s journey after surgery (e.g. one month after surgery during a post-op visit, following up after a rehab session, or after the first visit with an orthopedic provider). Patient review requests should align with points in the patient’s experience, which you should be able to customize.
• Review monitoring and sentiment analysis: If it is designed for this purpose, a good reputation tool will aggregate reviews for multiple platforms (Google, Healthgrades, etc.) and have built-in sentiment analysis to help the practice understand trends and how to improve patient experience.
• Social media sharing with ease: Orthopedic review and reputation tools need to enable orthopedic groups to easily post positive reviews of orthopedic doctors and orthopedic practices to their organizational Facebook page or website to amplify positive comments, increase followers, turn patients into advocates, and increase visibility for the orthopedic business.
• AI-generated reply suggestions for reviews: Smart platforms are designed to save you time by automatically generating an empathetic, HIPAA-compliant response for any review, assuring you are always professional and consistent.
• Mobile-friendly review monitoring & replies from the clinic: Your clinic staff should be able to read and reply to reviews from their smartphone app and responsive interface, anytime and anywhere.

Security & Compliance Requirements

To use any reputation management software, security and being HIPAA compliant are not optional—they are mandatory.

• End-to-end encryption: All data, from review requests sent to patients to the patient data that is stored to protect patient privacy and HIPAA compliance, must be encrypted.
• Signed BAA from vendors: As a part of good practice, the vendor responsible for the use of software should always sign a BAA, meaning they are legally liable to protect patient PHI, and liability will fall on them if there is a breach.
• Role-based permissions: Make sure that staff are limited to managing reviews and responses from authorized personnel. This shows professionalism and protects the disclosure of any PHI.
• PHI-safe response templates: Always issue only pre-approved reply templates to avoid any HIPAA compliance (Wrong Statement: “We are glad your ACL surgery went well, Jane!” Right Statement: “Thank you for your feedback. We appreciate your trust in us.”)
• Secure API and HIPAA-aligned storage: The software would have to fulfill secure API specifications (in-house) and store data properly (never on public storage servers).

Integration Requirements for Orthopedic Review & Reputation Software

To have a successful orthopedic practice, your review software needs to integrate with your current systems to help streamline your processes.

• EHR/PMS integrations: Connecting with EHR and PMS systems, such as ModMed or Athenahealth, extracts patient data after the orthopedic appointment to automatically send review requests, and saves you critical time where there is no manual entry.
• CRM syncing: Integrate with CRM products to automatically send out review requests based on specific actions, such as consult completion, and ensure patient journey tracking.
• Two-way text: Allows for HIPAA-compliant patient communications for questions, confirmations, and follow-ups, which is essential in an orthopedic department.
• VoIP/call tracking: If a patient misses a call, send a follow-up text immediately, it’s great for keeping them from booking elsewhere and to lock down that next ortho appt schedule!
• Google and Facebook API: You can view and respond to reviews in real-time, from one dashboard, and you can use your Facebook and Google credentials to sign in instead of multiple logins.

How Reputation & Review Software Can Benefit Orthopedic Practices

The right software does more than just getting a fivestar; it bolsters workflows and reinforces trust from patients.

• Automating outreach: An integrated software management system automates sending review requests immediately post-surgery or consult, capturing quality surgical management reviews at exactly the right moment.
• Less admin work: Automation of review collection means staff can now focus on higher-value work instead of manually following up, and also means patients can request an orthopedic appointment effortlessly through a link they can share with family.
• Collect reflections across the continuum of services: You have insights from imaging and PT, and now can improve the clinical orthopedic rehabilitation process at every stage.
• Provide visibility and credibility: If orthopedic doctors have more recent reviews, not only will the SEO of your practice improve, but it will also allow you to attract new patients who are actively looking for an orthopedic appointment.
• Ability to see team-level insights: Review data reflects individual provider survey results, separating their feedback exposed to surgery, rather than team feedback, which will allow insightful recognition (maintaining favor) of your best provider, and focusing on what needs to be improved with the others.
• Convert patients to advocates: Easy feedback for pleased patients leads to reviews, satisfaction turns into social proof of accreditation publicly, thereby growing your orthopedic practice.

How to Select the Best Reputation & Review Management Software for Orthopedics

The task of selecting the best software for your clinic office can seem daunting, but a clear strategy will ensure your orthopedic clinic makes the right decision to do business the right way over the long term.

Define Your Individual Clinic Needs and Goals:

• Is your goal to collect more reviews, improve patient satisfaction, or mitigate negative feedback?
• How many patients do you currently have, and how much are you growing by?
• What are some of the difficulties you have (lack of reviews, manual work, HIPAA fears)?

Prioritize HIPAA Compliance & Security:

• Always get a signed BAA; it’s just as important in healthcare software.
• Be sure to have a signed BAA, a must-have for healthcare software.
• Look for data encryption, access controls, and audit trails to maintain the privacy of your patients’ data.

Determine Key Features & Functionality:

• Find automatic SMS/email review software, a live dashboard for ortho reviews, and AI-powered response templates.
• Confirm that it is integrated with your EHR/PMS and has robust reporting capabilities.

Think About the User Experience (UX) and How Easy it is to Use:

• Select a software that has a user-friendly interface: The simpler its interface, the easier your team will pick up on how to use it (which means it saves you time while teaching others the basics). Use mobile-compatible software. Keeping in mind that we are in the age of technology, mobile access is a feature you can’t do without because you need access to your inventory data wherever you are.

Assess Customer Support & Onboarding:

• Do they offer responsive support (ideally 24/7 or a designated manager)? 
• What does their onboarding program look like? 
• Do they have a specific healthcare target and dependent references?

Outline the Pricing Model and Scaling Capabilities:

• Know the pricing model, and ensure the pricing structure works in the future.
• Check for Orthopedic-Specific Customizations:
• Find the ones that are designed for orthopedics, such as post-op or clinical orthopedic rehab follow-up templates.

Read Reviews and Request Demos:

• Find out what other orthopedic clinics are saying and make sure you ask for a live demo that is customized for your workflow.

Top 10 Review & Reputation Management Software for Orthopedic Clinics (2025)

1. Emitrr
2. Podium
3. Birdeye
4. Reputation.com
5. Doctible
6. Solutionreach
7. Weave
8. Yext Reviews
9. Demandforce
10. Doctor.com 

1. Emitrr

Overview:

Emitrr is a dedicated HIPAA-compliant communication platform that serves orthopedic clinics and other healthcare providers with its robust AI capabilities built for them. It’s the only one with a full-function reputation management service, which is perfect for orthopedics. Emitrr’s machine learning powered features automate the entire review lifecycle – creation, monitoring, management, and suggesting responses, without leaving an intuitive, secure platform. It is a smart and secure solution that allows you to improve your online reputation management for doctors while at the same time better managing crucial patient communication.

Features:

• Automated, AI-boosted review requests through SMS/email that can be timed specifically after orthopedic procedures.
• Integrated dashboard with all review monitoring from all the relevant platforms the orthopedist cares about (Google, Facebook, Healthgrades, WebMD, Vitals, etc.)
• AI-recommended response to reviews, always professional and compliant.
• Post-op check-ins and orthopedic appointment clarification were sent with all communication.
• Share positive reviews directly to social media for greater social proof.
• Orthopedic clinic branded customizable review templates and landing pages.

Pros:

• Made for healthcare with embedded, enterprise HIPAA compliance.
• Excellent automation for review generation and monitoring, which minimizes manual effort for orthopedic clinic employees.
• Intuitive platform that is easy to learn, even for those front desk and admin team members!
• Noted for great and prompt customer service.
• All-in-one feature-rich system replaces multiple tools (includes texting, appointment reminders, VOIP calls, missed call text back feature – a must-have for a busy orthopedic practice).
• A cost-effective model that provides scalable pricing options for different clinic sizes.

Cons:

• A few high-end features are still in progress, but the regular new updates suggest quick progress.

Pricing:

Starting at $59/month, with customizable packages (Standard, Pro, Enterprise) to accommodate any budget with message credits. Health care providers may pay an additional cost for advanced automation characteristics.

Rating:

5/5

Support Channels:

24/7 Chat support from the customer service team.

2. Podium

Overview:

Podium is an all-inclusive communication platform for orthopedic clinics to maintain their online reputation and interact with patients. It consolidates patient messaging, feedback collection, and review requests into a single dashboard. The platform is designed to convert patient interactions into more reviews and higher ratings, in turn growing practices. It is best for ease of use and straightforward text-based review requests.

Features:

• Review Automation: Automatically generates review requests through text or email.
• Webchat: Lets you add a chat widget to your site, so that people interested in becoming patients can ask questions and make appointments.
• Teamchat: Internal messaging application for staff to work and communicate securely; this feature is HIPAA compliant.
• Payments: Clinics are able to send protected payment requests and capture payments using a single link in a text.
• Mass/Multiple Messaging: You may send a batch of text reminders, clinic news, or marketing campaigns.
• The Video Chat Function: It’s an easy, secure way to see patients virtually or check in quickly with follow-up calls.

Pros

• Great for getting lots of new reviews in the door.
• Simple and user-friendly staff interface.
• Bring all of your communication into one inbox.
• Helps in the prevention of no-shows through automated text reminders.
• Secure payment collection over SMS is very convenient for patients.

Cons

• Pricing may be high, particularly if you have a practice with multiple locations.
• Integrations with some EHRs may be a bit limited

Pricing:

Pricing is structured around a tier, with plans generally starting around $399 per month for a basic package and going up for more advanced services and locations. They have custom pricing for enterprises.

Rating:

4.7/5

Support Channels:

Phone, Live Chat, Email, Online Knowledge Base

3. Birdeye

Overview:

Birdeye is a powerful customer experience and reputation management software used by thousands of healthcare professionals. It’s designed to help orthopedic clinics increase their online presence by automating the review process and managing patient reviews on hundreds of websites. Birdeye offers an all-in-one dashboard to see reviews, listings, and patient surveys all in one platform, offering a powerful suite to manage your digital presence.

Features:

• Review Generation: Sends review requests by text and email for you.
• Review Monitoring: Collects reviews from 200+ sites in one dashboard.
• Patient Surveys: Generate and distribute HIPAA-compliant patient satisfaction surveys.
• Listing Management: Ensures the Presence of business information online and makes sure the listed information is consistent and accurate.
• Website Chat (Customizable): Use webchat through the widget to turn website viewers into actual patients!
• AI Capabilities: Built-in AI generates professional and personalized responses to patient reviews.

Pros:

• Monitor and combine multiple review sites.
• SEO benefits are also good for it since it offers good listing management.
• Not only reviews, but also features such as surveys and messaging.
• Sleek, modern, user-friendly design.
• All-in-one reporting and analytics package for reviewing

Cons:

• It can be an expensive choice, especially for a small practice.
• A few of you have said that the setup is kind of complicated.

Pricing:

Birdye pricing is tiered and generally begins around $299/month for a Standard plan, although higher levels of service and multiple locations are priced at more per month. Enterprise customers are eligible for custom pricing.

Rating:

4.8/5 stars

Support Channels:

Phone, Live Chat, Email, Knowledge Base

4. Reputation.com

Overview:

Reputation.com is an enterprise-grade platform for experience management for large health care systems and multi-location orthopedic groups. It includes an advanced suite of tools to manage and analyze patient feedback across the full patient journey. Reputation.com uses AI and data analytics to assist clinics in exploring patient sentiment and suggesting operational improvements.

Features:

• Reputation Score: Your proprietary ranking score that gives you a distinct insight into how your clinic is performing right now.
• Patient Feedback Management: Gathers and studies feedback from review sites, surveys, and social media.
• Listings and Directories: It automatically updates and corrects business profiles all over the web.
• Social Media Management: Monitor and participate in conversations across social media.
• Sentiment Analysis: Advanced AI analyzes the mood of patient responses to uncover popular trends and problems.
• Actionable Reporting: Delivers comprehensive reports tailored to allow organizations to identify and correct operational deficiencies.

Pros:

• Easily grow it into a multi-location, large healthcare organization.
• Best-in-class advanced data analytics and sentiment analysis. Strong on enterprise reporting and performance tracking.
• Provides an end-to-end online marketing service for brand building.
• Great for ensuring that the brand is upheld when you have many locations.

Cons:

• Pricing is often on an enterprise level, which can make it unattainable for small clinics.
• The sheer volume of the features could be a bit much for certain users.

Pricing:

Reputation. Com pricing is bespoke to the organization, the number of sites, and the features required. You need to reach out to their sales team to get an estimate.

Rating:

4.6/5 stars

Support Channels:

Phone, Email, Dedicated Account Manager, and Help Center Online

5. Doctible

Overview:

Doctible is a patient engagement solution and review management platform built for healthcare. It is reputation management combined with a communication and scheduling suite. The system aids orthopedic clinics to get more online reviews, lower the no shows via automated reminders, and streamline the intake via digital forms, while remaining HIPAA compliant.

Features:

• Reputation Management: Automates review acquisition and allows the practice to track and respond to patient feedback.
• Appointment Reminders: Automatically reminds patients of appointments via text, email, or phone to lower no-shows.
• Paperless Patient Forms: Permit patients to complete the intake forms online prior to their appointment.
• Two-Way Texting: Allows safe, direct texting with patients.
• Online Booking: Patients are able to schedule appointments online via the clinic’s website.
• Analytics and Reporting: Turns patient engagement and review trends and operational efficiency data into actionable insights.

Pros:

• A one-size-fits-all approach to engaging patients which is very convenient.
• HIPAA-compliant communication aspects are also a huge positive.
• The auto reminders are very effective in lowering no-shows.
• User-friendly for clinicians and patients.
• Has a direct and simple pricing structure.

Cons:

• A few users have experienced syncing problems with certain PM systems.
• The technical support level may be slow vs response.

Pricing:

Doctible has a range of plans–usually starting around $199/month for the Basic Plan and higher for the Comprehensive Plan. Custom pricing is available, too.

Rating:

4.5/5

Support Channels:

Live Chat, Telephone, Email, Knowledge Base

6. Solutionreach

Overview:

Solutionreach is an established name when it comes to patient relationship management and offers orthopedic practices instruments to better manage communication and patient loyalty. Offerings on the platform include auto appointment reminders and secure messaging, reputation management, and patient recall campaigns. Its key value is driving practices to better orchestrate a frictionless, personalised patient experience for those receiving care.

Features:

• Patient Messaging: HIPAA-compliant and two-way texting with patients, all from one dashboard.
• Reputation Management: Sends automated review requests to top sites such as Google and Healthgrades.
• Appointment Reminders: Remind patients in their preferred manner, by text, email, or voice, to reduce no-shows.
• Patient Surveys: Collects privileged feedback from patients to enhance services.
• Recall & Recare: Automatically follows up with patients who are in for follow-up appointments.
• Mobile Patient Portal: A streamlined portal for patients to complete forms, make payments, and communicate.

Pros:

• Extremely successful in lowering the no-show rate and driving higher patient retention.
• Highly customizable for various practice workflows.
• The two-way texting option is great for a fast reply.
• Deep emphasis on patient involvement at every point of care.
• Strong communication and reputation functionality.

Cons:

• A few users mentioned that the user interface may seem a little bit old-fashioned.
• Integration and setup can be difficult.

Pricing:

Solutionreach has tiered pricing on the features a practice requires. They don’t list any prices on their website; you need to consult the salesperson to get a quote

Rating:

4.4/5 stars

Support Channels:

Phone, Email, Live Chat, Video Tutorials

7. Weave

Overview:

Weave is an everything-in-one communication and engagement platform for healthcare. Famed for its VoIP phone system, the robust software offers reputation management, customizable text messaging, and patient payments to boot. Weave consolidates all patient communication and review generation in one place for orthopedic clinics, streamlining staff workflow and bringing in new patients.

Features:

• Review Management: Automatically send review requests and collect them within a unified dashboard.
• VoIP Phone System: Cloud-based phone system with “Call Pop,” which displays patient info on incoming calls.
• Two-Way Texting: Enables fast, immediate, and protected text chats with patients from your office number.
• Digital Forms: Send patient forms that may be filled out online before the appointment.
• Collection of Payment: Secure payment collection by text, in-office, or online.
• Appointment Reminders: No-shows will be a thing of the past with automated reminders.

Pros:

• Synchronized phone system with patient communication.
• Great for practices that want to simplify all of their software solutions into one.
• The Call Pop feature greatly enhances the patient’s phone experience.
• Very efficient at having new reviews submitted in an automated manner.
• It is very intuitive. 

Cons:

• The price can be a bit too steep if you do not avail yourself of all the features it offers.
• Sometimes the mobile app does things differently from the desktop version.

Pricing:

Weave’s pricing is modular and usually must be quoted. They don’t list public pricing, but are generally priced as a package for phone and software services.

Rating:

4.7/5

Support Channels:

Phone, Live Chat, Email, Online Help Center

8. Yext Reviews

Overview:

Yext Reviews is a comprehensive digital presence platform that does more than reviews. It supports orthopedic clinics in controlling their business listings, location data, and online reputation from a single source in the digital universe. Yext Reviews consolidates feedback from multiple sources and makes it easy to respond quickly so your clinic’s online reputation remains positive and accurate.

Features:

• Listings Management: Keeps your practice’s name, address, and phone number (NAP) consistent across the internet.
• Review Monitoring & Response: All your reviews in one place, no matter where they are, and allows you to respond accordingly.
• Reputation Management: Assists in the monitoring and analysis of patient emotion from reviews and feedback.
• Review Generation: Auto sends out review requests to patients.
• Analytics & Reporting: Gives insight into how your reviews and local search are performing.
• AI-Personalized Responses: Leveraging AI in drafting and recommending responses to reviews.

Pros:

• It is efficient in updating and maintaining your business listings across the web.
• A robust multi-location practice solution for advanced data management.
• Great for helping with local SEO and searching.
• It is proven to be very effective in guaranteeing data consistency and correctness.
• Great reporting and analytics.

Cons:

• The cost can be prohibitively expensive, especially for smaller practices.
• The sheer size of the platform, some have said, makes it appear daunting to navigate.

Pricing:

Yext Reviews implements tailored pricing, and it depends on the quantity of locations and features needed. It’s a software designed for companies priced by quote.

Rating:

4.5/5 

Support Channels:

Phone, Mail, Chat, Account Manager

9. Demandforce

Overview:

Demandforce is a complete patient communication and marketing platform for orthopedic clinics to attract and retain patients. Demandforce connects to most practice management software to automate key tasks, such as appointment reminders, review generation, and recall campaigns. Demandforce is an all-in-one solution for clinics that want to trim their daily tasks and improve patient engagement.

Features:

• Automated Appointment Reminders: Sends reminders through text and email to help eliminate no-shows.
• Review and Reputation Management: Automatically collects patient reviews and offers ways to manage feedback.
• Two-Way Texting: Enabling secure, HIPAA-compliant messaging with patients.
• Patient Scheduling: Consolidate patients who need visits, and will be reaching out to them.
• Bookings Direct from Practitioner Website Program Online: Allows patients to schedule appointments from the clinic website.
• Email Marketing Campaigns: Builds and sends personalized email newsletters and promotions to patient lists.

Pros:

• Heavily emphasizes patient retention and reactivations.
• Integrated with the most popular PM software seamlessly.
• Automates many time-consuming administrative tasks.
• Provides robust tools for marketing to increase patients.
• Excellent customer service and support.

Cons:

• A small number of users might find the user interface a bit dated.
• New features might mean more staff training.

Pricing:

• The pricing structure of Demandforce is tiered and depends on features and the size of the practice. They don’t have public pricing, and you have to contact them for a custom quote.

Rating:

4.3/5 

Support Channels:

Support available via Phone, Email, Live Chat, Webinars, Knowledge Base

10. Doctor.com

Overview:

Doctor. Com is a leading site for helping healthcare practitioners with their digital identity and patient experience. It offers a range of tools for reputation, listings, and online booking. Their platform is built to enable orthopedic clinics to have a professional, accurate online presence and to deliver patients and staff an easy, simple experience for finding and reaching their providers.

Features:

• Profile Management: Combines and stores comprehensive and updated professional information across the web.
• Review Management: Oversees reviews and assists providers with responding to reviews.
• Online Appointment Scheduling: Patients are able to book their appointments directly from the provider’s profile or website.
• Directory Syndication: Distributes provider data to a pool of health-related directories.
• Provider Websites: Creates and maintains professional provider and clinic websites.
• Reputation Analytics: Gain insights into a provider’s reputation, patient sentiment, and more.

Pros:

• Heavy emphasis on provider-specific listings and profiles.
• Very efficient for increasing the individual online presence of a provider.
• Great for keeping health-specialized directories in sync with data.
• Patients find the online booking feature very convenient.
• A recognized name in medicine.

Cons:

• Might not have all the features a certain all-in-one platform provides.
• Pricing is not transparent, and you’ll need to request a custom quote.

Pricing:

Pricing is tailored to account for the number of providers and features required. It is a quote-based service.

Rating:

4.2/5

Support Channels:

Phone, Email, Online Help Center, Webinars

Reasons Why Emitrr is the Best Fit for Orthopedics

While there is no shortage of platforms, all offering some helpful features, Emitrr is the best option for orthopedics for many reasons:

• Tailored for orthopedic-specific workflows: Emitrr was built specifically with orthopedic systems and workflows in mind and embraces their nuances, including no complicated setup!
• Full toolbox in one site: Our platform will manage reviews, calls, reminders, and secure texts, eliminating the need for multiple tools (with just one log-in to remember).
• Automated outreach and review collection: It couldn’t be easier to collect reviews, and by offering satisfied patients a route through SMS or email communication, we can direct the entire process!
• Designed specifically for “real” workflows: Emitrr is designed for your front-desk teams, and the learning curve is extremely flat – implementation is fast!
• Smart support: Every aspect of setup, training, and updates is backed by smart support when needed!
• Time saving: Alerts, automations, and scheduling functionalities to allow your team to focus on care vs. administrative time (a crucial benefit).
• Driven by Artificial Intelligence (AI): Smart replies help us with compliance with all communications being empathetic, professional, and HIPAA compliant!
• Affordable solution for all business sizes: Only affordable pricing structures will support your orthopedic clinic, whether you are a one-location clinic or multiple locations.
• Genuine visibility: Start with review tracking and sentiment analysis, and expand to report your review data by provider level!
• Built for continuous evolution: Products built to continuously update are critical in this time of consistently evolving review channels.

Frequently Asked Questions

Conclusion

Publicly managing your online reputation is not just about the stars; it is about trust, it is about compliance, and the patient experience. For a modern orthopedic business, the right reputation management software will make the difference.

Emitrr is built for your orthopedic workflows, integrates seamlessly with all of your clinic needs for growth, and helps with confident and clear communication.

Want to build more 5-star reviews? Schedule your demo with Emitrr today!