Intermedia Pricing Explained: Is It Worth the Cost for Your Business?

Introduction

Choosing the right communication and collaboration platform can feel like walking into a phone store, plenty of shiny features, but the fine print on the price tag is where things get real.

Intermedia has built a name for itself offering voice, email, file sharing, and contact center solutions under one roof. It promises reliability, security, and an all-in-one setup for growing businesses. But before you make the final deal, ask: Does the price match the value you get?

If you’ve been wondering what Intermedia actually charges, what’s included, and whether it’s the smartest use of your budget, this blog lays it all out. We’ll discuss Intermedia’s pricing structure, compare it with Emitrr (alternatives to Intermedia), and help you figure out what truly makes sense for your business.

Let’s start.

How Much Does Intermedia Cost?

Intermedia keeps its core pricing simple on the surface, offering two main plans, Pro and Enterprise. Here’s how intermedia pricing plans are structured:

Plan	Monthly pricing
Pro	$27.99 per user per month
Enterprise	$32.99 per user per month

Key Features

• Business Texting: Send and receive SMS messages directly from your business number.
• Group Chat: Team members can communicate in real-time through internal chat channels.
• AI Assistant: Basic AI features to help automate simple call or message handling tasks.
• CRM Integrations: Syncs with tools like Salesforce or Zoho to log calls and messages automatically.
• International Calling: Make and receive calls across countries, with support for global numbers.
• Auto Attendant: Routes incoming calls to the right department or person using a pre-set menu.
• Voicemail Transcription: Converts voice messages into text so they can be read instead of listened to. 

While that sounds comprehensive, a closer look reveals that several important features aren’t part of the base plans and can quickly drive up your total cost.

Add-Ons and Extra Charges

Intermedia offers a range of add-ons, many of which come at an additional price or require you to call for a custom quote. That means your actual monthly spend may end up higher than expected.

Product	Monthly pricing
Archiving	Call for Price
Resource line	$7.49 per month
Contact center	Call for Price
Microsoft 365	$12.50 per month
Fax line	$12.99 per month
Toll-free number	Call for Price
Additional phone number	Call for Price
Company messaging	$9.99 /month/local line$24.99 /month/toll-free line

Depending on your setup, it’s not hard for a $28/month plan to creep up to $50 or more per user. For small and mid-sized teams, that adds up fast.

Intermedia Pricing Pros & Cons

Let’s take a look at the advantages and disadvantages of Intermedia pricing:

Pros of Intermedia Pricing

• Simple Plan Structure: With just two core plans, Pro and Enterprise, it’s easy to understand the starting point. There’s no confusion between multiple tiers with overlapping features.
• Built-In Voice and Collaboration Features: The base plans come with voice calling, group chat, voicemail transcription, and an AI assistant, making it suitable for businesses that want unified communication without juggling separate tools.
• CRM Integration Included: Most business communication platforms charge extra for CRM syncing. Intermedia includes it in its standard plans, which is useful for sales and support teams.
• Scalable for Large Teams: If your business has dozens of users, Intermedia’s centralized setup and admin controls offer convenience, especially when bundled with other services like Microsoft 365.
• Competitive for Core Use Cases: For companies that don’t need too many customizations or add-ons, the base pricing ($27.99 to $32.99/user/month) can hold up well compared to other legacy providers.

Cons of Intermedia Pricing

• Essential Features Hidden Behind Add-Ons: Key tools like Microsoft 365, fax lines, contact center capabilities, and toll-free numbers aren’t included in base pricing and come at an additional cost, often requiring a call for quote.
• “Call for Price” Creates Uncertainty: Several critical features don’t list pricing publicly. This lack of transparency can make it hard to forecast actual monthly costs, especially when trying to budget for a team.
• No Flexibility for Smaller Teams: Intermedia’s pricing assumes every user will need the full suite of tools. There’s no lightweight plan or pay-as-you-go option for lean teams with basic needs.
• Company Messaging Costs Extra Per Line: Even internal company messaging is charged separately, with different rates for local vs toll-free numbers, something most modern platforms include by default.
• Monthly Costs Add Up Fast: What starts as $28 per user can easily jump past $50 once you add common extras. For small businesses with 10+ users, the total monthly bill can get steep quickly.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For Emitrr VoIP pricing, there are two plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key Features of Standard Plan

The Standard Plan includes everything a business needs to run a professional call setup without overpaying for extras:

• Calling (1000 mins/user): Each user gets 1,000 minutes of outbound calling per month.
• HD Voice: High-quality audio for all calls, even on mobile or low bandwidth.
• Call Hold Music: Custom or default music plays while callers are on hold.
• Call Recording (manual): Users can choose when to start and stop call recordings.
• Call Queue Groups: Incoming calls are distributed to available team members in a queue.
• Call Extensions: Assign direct extensions to users for faster call routing.
• Call Routing (During and After Hours): Route calls based on business hours or staff availability.
• Call Transfer: Move live calls between team members without dropping the call.
• Call Forwarding: Forward calls to mobile phones, alternate numbers, or voicemails.
• Number Porting: Bring your existing business phone number to Emitrr.
• Contact Sync: Automatically sync customer contacts for easier call tracking.
• Set personal working hours: Users can set their availability to control when they receive calls.
• Mobile App: Handle business calls and texts from anywhere using the Emitrr app.

It’s ideal for businesses that need a solid, reliable VoIP system with essential automated call handling.

Key Features of Professional Plan

The Professional Plan builds on the Standard features and adds smart automations and compliance tools:

• Call Transcription: Get written transcripts of each call for easier documentation and review.
• IVR (Interactive Voice Response)  / Call Tree: Create multi-level menus to direct calls to the right person or department.
• Call Recording (automated): All calls are recorded automatically, without manual input.
• Missed Call Auto Text: Automatically send a text reply if a customer’s call is missed.
• Call Conference: Add multiple participants to a single business call.
• Voicemail Transcription: Turn voicemails into readable text that can be reviewed at a glance.
• HIPAA Compliance: Meets strict security standards for handling healthcare-related communication.
• Access Management: Control who can access features, recordings, and call logs within your team.

This plan is a fit for businesses that rely on voice communication for sales, support, or healthcare and want to save time with automation. Proving it that it is one of the best VoIP providers for small business.

Intermedia Pricing vs Emitrr Pricing

Now that we’ve looked at both platforms individually, let’s compare them head-to-head on pricing, features, and overall value. While both offer VoIP services for businesses, how they structure pricing and package features tells a very different story.

Category	Intermedia	Emitrr
Base Price (Monthly)	$27.99 (Pro) / $32.99 (Enterprise) per user	$25 (Standard) / $30 (Professional) per user
Annual Discount	Not publicly listed	$20 (Standard) / $25 (Professional) per user
Pricing Transparency	Multiple “Call for Price” items	Fully transparent, no hidden costs
Add-On Charges	Yes – for fax, toll-free, archiving, contact center, etc.	No – all core features included
Calling Minutes	Not clearly capped	1,000 mins/user (Standard & Pro plans)
Call Recording	Manual only (auto not confirmed)	Manual (Standard), Automated (Professional)
IVR / Call Tree	Enterprise plan only	Included in Professional plan
Missed Call Auto Text	Not available	Included in Professional plan
Voicemail Transcription	Enterprise plan only	Included in Professional plan
HIPAA Compliance	Unclear / add-on	Included in Professional plan
CRM Integrations	Included	Included
Mobile App	Included	Included
Contract Requirement	Usually required	Optional (monthly or annual)

What It Means for Your Business

• Small Teams Save More with Emitrr: Intermedia’s per-user pricing quickly adds up, especially once you factor in add-ons like fax, toll-free numbers, or advanced routing. Emitrr includes most of those in its base plans at a lower cost.
• More Value, Less Guesswork: Emitrr’s pricing is predictable. You won’t be stuck calling a sales rep just to find out how much a basic feature costs.
• Compliance Without the Upsell: HIPAA compliance and access controls come standard in Emitrr’s Professional plan. Intermedia doesn’t list this clearly, and it often comes at a premium.

How Emitrr Offers Better Value for Money Compared to Intermedia?

Here’s where Emitrr stands out:

No Add-Ons, No Surprises

With Intermedia, the base plan often just gets your foot in the door. Want voicemail transcription? That’s on the higher-tier plan. Need a toll-free number? You’ll have to “call for price.” These extras stack up fast.

Emitrr includes most of the advanced tools, like voicemail transcription, IVR, missed call auto-text, and even HIPAA compliance, without charging extra. You pay a flat fee per user, and that’s it.

Transparent, All-In Pricing

Emitrr lists all prices clearly, monthly and annual, with no pressure to hop on a sales call just to find out what a feature costs. This transparency makes budgeting easier, especially for owners managing their own operations.

Intermedia, on the other hand, gates many features behind unclear pricing. Several tools require custom quotes, which makes it tough to plan ahead or compare fairly.

Built for Lean Teams, Not Just Big Enterprises

Emitrr’s pricing model and ease of use are designed specifically with smaller teams in mind. Whether you’re a clinic, local service provider, or multi-location franchise, you get enterprise-grade features without the enterprise-level complexity or cost.

Intermedia leans toward larger setups, where higher per-user costs are more justifiable. For small teams, this can quickly become overkill.

Powerful AI Features, Included

This is where Emitrr pulls way ahead. With Emitrr, you don’t just get a phone system, you get an AI-powered communication assistant, called Sarah, that can:

• Auto-responds to missed calls
• Handles FAQs from customers
• Books appointments
• Sends personalized replies via SMS
• Learns and improves based on past interactions

These AI tools save your team hours every week, and come included at no extra cost. Watch this video to learn more about how Emitrr’s AI Agent works:

Intermedia, by comparison, offers a basic AI assistant but lacks true automation or conversational intelligence. You still rely heavily on manual follow-ups and human intervention.

Flexibility Without Lock-In

Emitrr gives you the choice: go month-to-month or get a discount by paying annually. There’s no pressure to commit long-term before you’ve seen the value.

Intermedia often requires a commitment up front or bundles services in ways that make it harder to switch or scale down later.

Frequently Asked Questions

Conclusion

Thus, while Intermedia does offer a solid range of communication tools, its pricing structure leaves too much room for uncertainty, especially for small businesses trying to control monthly costs. From per-user charges to feature-based upsells, what starts as a manageable plan can easily grow into a bloated bill.

Emitrr, on the other hand, keeps things clear and cost-effective. You get modern VoIP features, built-in automation, and AI-powered communication tools, all without the guessing game. It is built to give you more control and more value.

Curious to see it in action? Book a free demo with Emitrr and explore how it can simplify your communication while saving you money every month.