Top 10 AI Answering Services For Medical Practices

Introduction

Did you know that nearly 42% of patient calls to medical practices go unanswered? That is almost one out of every two patients left waiting. This could lead to a delayed appointment, a frustrated patient, or even lost revenue for your practice.

For front-desk staff already stretched thin with check-ins, insurance paperwork, and in-clinic support, answering every call is not always possible.

With AI answering services for medical practices, every patient call is responded to, and the constant worry of missed calls is taken off your plate. 

In this blog, let us look at the top 10 AI answering services for medical practices that are transforming patient communication.

What is an AI Answering Service for Medical Practices

An AI answering service for medical practices takes care of your incoming calls, acting as an AI virtual receptionist that is always available. With AI call answering technology, it handles patient communication quickly and accurately, giving every caller the attention they need for their queries and reducing long wait times.

As an automated medical answering service, it manages routine requests such as booking appointments, rescheduling, appointment reminders, and answering common questions about office hours or insurance. For busy practices, this functions like a 24/7 medical answering service that makes patient interactions seamless during the day and after office hours.

Because medical conversations involve sensitive information, a HIPAA-compliant medical answering service is critical. It safeguards patient data and integrates easily with EHR/EMR systems, so staff can access accurate information when needed.

This technology adapts to different specialties. A small clinic can benefit from an AI-powered clinic answering service, while larger groups and hospitals use it as part of a broader healthcare answering service strategy. Even niche fields are adopting AI, for example, AI for chiropractic practices helps manage high call volumes during peak hours, while AI for dentistry supports scheduling, cancellations, and follow-ups for patients with recurring treatment plans.

Why do Medical Practices need an AI Answering Service?

If you run a medical practice, you already know how overwhelming patient calls can get: appointment requests, follow-ups, urgent questions, and everything in between. Your front desk tries to manage it all, but calls slip through, patients wait too long, and staff burn out. An AI answering service for medical practices takes care of calls around the clock. The following reasons explain why you need it.

Reduce Missed Calls

Front desk staff juggling with calls, many practices lose patients to unanswered phones. An AI-powered medical telephone answering service makes sure every call is picked up and directed properly, even during peak hours. This reduces lost opportunities, increases appointment bookings, and helps practices grow.

Enhance Patient Satisfaction

Patients appreciate quick responses and clear communication. A HIPAA-compliant answering service gives them the reassurance that their concerns are heard and their data is secure. By providing instant support, it boosts trust, loyalty, and the overall experience patients have with your medical practice. 

Improve Appointment Scheduling and Reminders

AI automatically schedules, reschedules, and sends reminders. This reduces costly no-shows and saves staff time. It also lowers the overall medical answering service cost and helps schedules stay full. As the patients never miss an update.

Handle After-hours Communication

When offices close, patients still need answers. On-call after-hours answering services for medical offices allow practices to offer 24/7 availability without overworking staff. From urgent questions to appointment requests, AI ensures patient needs are addressed anytime, making your practice more reliable and accessible. 

Reduce Administrative Workload

By automating routine queries like office hours, directions, and simple FAQs, AI eases the burden on front-desk teams. Whether it is a large answering service for hospitals or a small answering service for a medical office, staff get more time to focus on patient care instead of repetitive tasks. 

Streamline Prescription Refill Requests

Patients often call for quick refills, which can overwhelm staff if not managed well. With AI, a doctor’s answering service can process refill requests securely, notify providers, and even send reminders when a prescription is due. 

Triage Non-emergency vs. Urgent Calls

AI can detect if a call is urgent, routine, or informational, and route it to the right place. AI for physicians, this works like the best physician answering service, cutting down delays so that urgent calls get immediate attention. Non-urgent matters can be handled automatically, saving time for both staff and patients.

Capture and Qualify New Patient Leads

AI answers calls and supports practice growth. From answering services for dental offices to a full-scale answering service for medical practices, it captures new patient inquiries, qualifies them, and guides them to book appointments. This turns potential leads into loyal patients and reduces staff effort.

Types of AI Answering Service for Medical Practices

Every practice has unique communication needs. An AI answering service for medical practice offers different solutions that fit these situations. Here are the most common types and how they help.

AI Voice Answering Service

Think of a patient calling to book a same-day appointment, another calls for lab results, and someone else needs directions to your clinic. Instead of holding or voicemail, the AI voice answering service responds instantly, routes calls, books appointments, and even screens urgent cases. For busy clinics, it is like having a 24/7 front desk.

AI Missed Call Text Back Service

When your clinic misses a call because staff are busy assisting patients in person, you don’t have to lose that opportunity. The missed call text back software automatically sends a friendly message such as “Hi, we saw you tried to reach us. How can we help?” Patients can reply to reschedule, ask a question, or request a callback. This service recovers lost calls and keeps patients from turning to another provider. 

AI SMS Answering Service

Many patients prefer texting over calling. With an AI SMS answering service, a patient can confirm an appointment, ask if flu shots are available, or check office hours by text. The system replies instantly, sends reminders, and answers FAQs. This is useful for younger patients and busy professionals who don’t want to sit on hold. An AI SMS chatbot further enhances this by handling more detailed queries and guiding patients through the next steps. 

AI Webchat Answering Service

When patients visit your website at night with questions like “Do you accept my insurance?” or “Can I book a new patient appointment online?” the AI webchat answering service steps in. It provides real-time, HIPAA-compliant support and captures leads right from your site. For practices that want to turn website traffic into appointments, this becomes a valuable tool.

AI Omnichannel Answering Service

Modern patients don’t stick to one communication channel. They might call, text, message through your website, or even reach out on social media. An AI omnichannel answering service ties everything together in one dashboard. A patient’s call, SMS, and chat history show up in one place, so your team always knows the full context. This creates a smooth, consistent experience for both patients and staff.

Still wondering what an AI answering service for healthcare looks like? Check out this quick video.

Key Features to Look for in an AI Answering Service for Medical Practices

Below are the key features that make an AI answering service for medical practices truly effective.

Strict HIPAA Compliance

When handling sensitive patient data, there is no room for error. A truly secure AI answering service for medical practices follows HIPAA guidelines so that even when patients share lab results, prescriptions, or insurance details over the phone, everything remains confidential. 

Easy EHR/EMR Integration

Imagine a patient booking an appointment through the AI system, and it automatically appears in your EHR without staff re-entering it. With the smooth integration of AI and EHR systems, practices save hours of manual data entry. This makes medical telephone answering services not just a call handler, but a connected part of the workflow.

Highly Customizable Responses

A cardiology clinic and a dental office don’t have the same patient queries. That is why an answering service for medical practice should allow fully customizable scripts and responses. For example, an ortho clinic can set up FAQs about recovery timelines, while a dental office can guide patients on pre-surgery instructions through answering services for dental offices.

Intelligent Appointment Management

No-shows are costly for practices and frustrating for staff. With AI, patients can schedule, reschedule, and receive appointment reminders automatically through a reminder text. This helps reduce no-show patients, with small practices cutting cancellations and larger ones saving thousands by optimizing schedules. It also impacts medical answering service pricing since greater efficiency lowers wasted resources.

Smart Call Routing

Imagine a new patient calls for billing questions, another needs urgent post-surgery advice, and a third is requesting prescription refills. Instead of overwhelming the front desk, AI call answering handles level one calls automatically and routes the rest to the right department instantly. This type of answering service in healthcare makes sure patients reach the right person the first time.

AI-Powered Triage

Many practices struggle to filter urgent cases from routine ones. An AI-powered physician answering service can triage calls by identifying keywords like “chest pain” or “severe bleeding” and sending those directly to on-call staff. Meanwhile, non-urgent requests like “office hours” are handled automatically. This saves time and can even prevent emergencies from being overlooked.

24/7 Reliability with Failover Systems

Patients don’t stop needing care after 5 p.m. A system with on-call after-hours answering services for medical offices ensures someone is always available. For example, if a mother calls at midnight about her child’s fever, with call routing, the AI can route the call to the on-call doctor and log the interaction in the system. Failover systems guarantee that calls are never dropped, even during power outages.

Seamless CRM & Billing Integration

In most practices, front-desk staff manage multiple systems such as EHR for health data, CRM for medical practices, and billing software for payments. An AI that connects CRM for healthcare and unifies all patient interactions. For example, after a patient pays an outstanding bill over the phone, the system can automatically update records and trigger a follow-up alert for their next visit.

Adaptive Learning Capability

The system learns from every interaction and improves responses over time. It spots new FAQs, refines scripts by specialty, and adjusts routing based on call outcomes and peak hours. This raises first call resolution, cuts repeat calls, and helps an answering service for medical practice deliver better results at a lower ongoing cost.

Integration & Compliance Requirements in AI Answering Service for Medical Practices

Before adopting an AI answering service for medical practice, it is important to make sure it not only improves communication but also protects sensitive patient information. 

HIPAA Compliance Standards

Every call, text, or chat with patients involves protected health information (PHI). A HIPAA-compliant answering service ensures that no patient details are exposed or mishandled. For example, if a patient shares lab results over the phone, the system must secure that data with strict safeguards.

Business Associate Agreement (BAA)

Any vendor handling PHI on your behalf must sign a BAA. This agreement makes the provider legally responsible for following HIPAA rules. Hiring a new AI service without a BAA, your practice could be liable for a data breach caused by the vendor.

Integration with EHR/EMR Systems

Staff shouldn’t waste time re-entering information into multiple systems. When the AI integrates with your EHR/EMR, patient records update instantly. For instance, if a patient books an appointment through AI call answering, it appears directly in your scheduling software.

Data Privacy and Encryption Protocols

Consider encryption as locking patient information in a digital vault. Even if someone intercepts the data, they can’t read it. This is critical when patients send details like insurance numbers or prescription requests via AI phone answering.

Local Healthcare Regulations

Beyond HIPAA, states often have their own healthcare privacy rules. For example, California’s CCPA or GDPR for international patients. An AI answering service must adapt to these local requirements so practices remain compliant wherever they operate.

Secure Storage and Retrieval of Patient Data

The system captures information, stores it safely, and allows quick retrieval when needed. If a physician wants to review last week’s after-hours calls, the AI answering service for medical practices provides that data securely and restricts access to unauthorized staff.

How to Choose the Right AI Answering Service for Medical Practices

These are the essentials to look at before you choose a provider –

Define Practice Needs

Every practice has different priorities. Start by mapping out the types of calls your staff currently struggles with. This will guide which AI features matter most. Some may need help managing routine appointment calls, while others struggle more with urgent patient queries or after-hours coverage.

Assess Cost Transparency

Pricing models can vary widely; some charge per call, while others charge by monthly volume. Knowing exactly what is included helps you avoid hidden fees and plan for long-term value.

Check EHR/EMR Integration

If your AI answering service for medical practices can schedule an appointment but doesn’t update your records, staff still end up doing extra work. Look for solutions that sync directly with your EHR/EMR, such as AthenaHealth, eClinicalWorks, or DrChrono, so every interaction is logged automatically so every interaction is logged automatically.

Verify HIPAA-Compliance & BAA

Protecting patient health information (PHI) is one of the most critical responsibilities in healthcare. Always confirm that the provider is HIPAA-compliant and offers a Business Associate Agreement (BAA). This safeguards both your practice and your patients.

Review Vendor Reputation

Look for providers with a track record in medical settings and read reviews from practices similar to yours. Reputation matters when you are trusting a system with patient experience.

Ensure 24/7 Support

Patients don’t wait for business hours to call. A strong service provides round-the-clock support, so your team doesn’t need to stretch staff schedules to cover nights and weekends.

Evaluate Scalability

Your practice will grow, and your technology should grow with it. Choose a service that can handle more providers, locations, and call volume over time without forcing you into another transition.

Top 10 AI Answering Services for Medical Practices

1. Emitrr AI
2. Lindy AI
3. Avaamo
4. Hyro AI
5. Notable
6. Sully AI
7. AnswerConnect
8. Voiceoc
9. Smith AI
10. Abby Connect

1. Emitrr AI

What is Emitrr AI?

Emitrr is an AI-powered all-in-one patient communication platform, and our top pick as the best AI answering service for medical practices. It uses smart AI that understands clinical context and talks with patients in natural, human-like conversations. Emitrr answers calls 24/7, captures new patient inquiries, manages appointments and cancellations, verifies insurance, routes calls to the right staff, and more.

This AI answering service for medical practices is fully HIPAA-compliant and comes with strong security features like user access control, secure cloud storage, and end-to-end encryption. It works smoothly across single or multiple practice locations, is highly rated for customer service, and offers the best value for money for practices of all sizes.

Key Features of Emitrr AI

• 24/7 AI Call Receptionist: Emitrr provides a reliable AI answering service for medical practices that handles patient calls and clinic inquiries around the clock.
• AI Call Routing: The AI can identify whether a caller is a new patient or an existing one and route the call directly to the appropriate staff member or department, reducing delays and confusion.
• AI Phone Tree: An interactive phone tree engages callers before connecting them to the right person, improving efficiency in clinics and hospitals.
• AI Call Forwarding: Emitrr’s AI phone answering can forward calls intelligently based on caller intent. VIP calls go to senior staff, urgent calls reach the right provider immediately, and routine queries are handled efficiently.
• Call Pop: During a live call, staff can instantly access patient information on a single screen, saving time on searching records with Call Pop.
• AI Call Recording: Automatically record calls for compliance monitoring, staff training, and quality assurance in your medical answering service for hospitals or clinics.
• AI Call Screening: Filter spam and robocalls, identify unknown callers, and reduce unnecessary call disruptions in busy practices.
• Auto Dialer: Make outbound calls instantly from patient records or chat windows, removing the need to manually dial numbers.
• AI Call Queue: Let the AI call queue handle common queries, appointment bookings, or cancellations, reducing long call lines. Automated messages can keep callers informed if they leave mid-way.
• AI Call Handling: From answering routine questions to managing appointment rescheduling or cancellations, the AI handles level-one calls and can be set to manage more complex interactions.
• AI Summary and Transcripts: Save time by receiving concise summaries and transcripts of patient calls instead of listening to full recordings.
• AI SMS Nudge: Encourage callers in virtual queues to continue conversations via SMS, improving response times and patient satisfaction.
• Dashboard and Reports: Monitor call metrics like received, missed, or dropped calls. Identify trends and optimize your answering service for medical practices.
• Missed-Calls-to-Text: With the missed-call-to-text feature, you can automatically send texts to patients if a call goes unanswered, ensuring no patient inquiry is lost.
• AI Data Collection: Collect patient medical forms in advance, including insurance details, demographics, medical history, and reason for visit, using digital medical forms to reduce time spent in waiting rooms.
• EHR/EMR/PMS Integrations: Emitrr offers seamless integration with 500+ tools, including healthcare systems like Dentrix and Eaglesoft, CRM platforms like HubSpot and Salesforce, and calendar tools such as Google Calendar and Microsoft Calendar.
• AI SMS Agent Features: Use the AI SMS agent to send automated replies, reminders, and messages, keeping patients informed while reducing administrative load.

Emitrr AI Pros

• Save Staff 100+ Hours: Let your front desk focus on important tasks while Emitrr’s AI voice agent handles level one calls, including answering common questions, booking, canceling, and rescheduling appointments.
• Reduce Call Abandonment: Long queues can frustrate patients. Emitrr AI shares wait times and nudges callers to continue the conversation over SMS, keeping them engaged.
• Engage Patients After Hours: Cover after-hours queries and let Emitrr’s AI work 24/7 to assist patients and reduce costs.
• Handle Multiple Calls Efficiently: AI manages multiple incoming calls, eliminating the need to remember numbers or add extra extensions.
• Route Callers Correctly: Emitrr’s AI answering service for medical practices identifies new and existing patients, collects essential information, and routes calls to the right person or department.
• Self-Learning AI: The AI SMS agent learns from every interaction, improving its responses and becoming more context-aware over time.

Emitrr AI Cons

• More advanced AI features are coming soon!

Emitrr AI Pricing

Emitrr’s AI answering service starts at just $99 per month. Contact the team for a custom quote and pay only for the features your medical practice needs.

Emitrr AI Ratings & Customer Reviews

Emitrr has a rating of 4.8/5 on Capterra, and here’s what users are saying about the platform:

“The customer service team is truly top-notch, the product has been very well received by our team members, and it’s very easy and quick to use. Overall, it’s been a perfect experience.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use, and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank, and this meets all our needs (and then some) without making us feel overwhelmed. We came from Podium (had a terrible experience with them) and feel so valued at Emitrr!”

Source: Capterra 

Emitrr Support Channels

• Email: support@emitrr.com
• Phone: +1 (210) 941-4696
• Live chat
• FAQs/forum
• Knowledge base
• SMS

2. Lindy AI

What is Lindy AI?

Lindy AI is an AI answering service for medical practices that helps manage calls and routine administrative tasks. Many practices use it to reduce the burden on staff by automating appointment scheduling, reminders, and basic patient queries. It works as a virtual receptionist, available beyond office hours, so patients can still get assistance when staff are unavailable. 

While it doesn’t replace human staff entirely, it can support practices that want to improve efficiency and minimize the number of calls that slip through during busy times.

Key Features of Lindy AI

• AI Call Answering: Handles patient calls 24/7, manages routine questions, books or cancels appointments, and routes urgent calls to staff.
• Calendar & Scheduling Integration: Syncs with practice calendars so patients can confirm, reschedule, or cancel appointments easily.
• Workflow Automation: Automates reminders, follow-ups, and intake form collection to save staff time.
• Customizable AI Workflows: Enables practices to set up specific workflows for new patients, returning patients, or urgent cases.
• CRM & Tool Integrations: Connects with CRMs and other office tools to keep communication and records organized.

Lindy AI Pros

• Reduced Staff Workload: Automates repetitive patient calls and admin tasks.
• 24/7 Availability: Ensures patients can always connect with your practice.
• Customizable Workflows: Practices can adjust Lindy AI to match their internal processes.
• Calendar & App Integrations: Works with third-party tools to streamline operations.

Lindy AI Cons

• Limited Healthcare Focus: Not as specialized in HIPAA-compliant answering services as some competitors.
• Setup Time Required: May need customization and training for best results.
• Pricing Transparency: Costs vary by features, making it harder to estimate upfront.

Lindy AI Pricing

Lindy AI has not disclosed pricing information for this service.

Lindy AI Ratings and Customer Reviews

Lindy AI has a rating of 3.5/5 on Capterra, and here’s what users are saying about the platform:

“Great to help solo founder automate time-wasting tasks”

“It’s not consistent in its delivery. It does not follow instructions at least 50% of the time.”

Source: Capterra

Lindy AI Support Channels

• Email Support
• Knowledge Base
• Community Forum

3. Avaamo

What is Avaamo?

Avaamo is an AI answering service for medical practices that focuses on conversational AI and virtual assistants. It is often used in healthcare settings to handle patient calls, automate scheduling, and provide quick responses to common questions. 

Many practices adopt Avaamo to reduce hold times and give patients self-service options through voice or chat. While it can manage high call volumes, it is generally seen as a broader AI solution that can be adapted for healthcare rather than specifically for medical practices.

Key Features of Avaamo

• AI Call Answering: Responds to patient calls with natural-sounding conversations and provides answers to routine questions.
• Omnichannel Support: Patients can connect via phone, chat, or messaging apps, making it flexible for different preferences.
• Appointment Management: Automates scheduling, rescheduling, and cancellations through integration with practice calendars.
• Workflow Automation: Handles follow-up reminders, lab result notifications, and basic intake questions.
• Integration Options: Can connect with third-party tools, though may require customization for healthcare workflows.

Avaamo Pros

• Handles High Call Volumes: Efficiently manages large numbers of patient calls without overwhelming staff.
• Conversational AI: Uses natural, human-like responses for smoother patient interactions.
• Omnichannel Flexibility: Works across phone, chat, and messaging apps for patient convenience.
• Workflow Automation: Reduces staff workload by automating reminders and simple tasks.

Avaamo Cons

• Limited Healthcare Focus: Broader AI tool not fully specialized in HIPAA-compliant answering services.
• Setup Complexity: Requires customization to fit the workflows of medical practices.
• Unclear Pricing: Pricing depends on features and customization, making costs harder to estimate upfront.

Avaamo Pricing

Avaamo does not list fixed prices online, as pricing is quote-based. You need to contact their support for the exact cost.

Avaamo Ratings and Customer Reviews

Avaamo has a rating of 3.5/5 on Capterra, and here’s what users are saying about the platform:

“Call deflection and handling in multiple languages, including a messaging interface.”

“Multiple integrations with different channels Ease of creating conversation flows New platform features are developed and delivered constantly Ability to include JS with Node is very helpful User Authentication to the bot is rather easy to implement.”

Source: Capterra

Avaamo Support Channels

• Email Support
• Text Chat
• Live Agent

4. Hyro AI

What is Hyro AI?

Hyro AI is an AI answering service for medical practices that focuses on conversational AI built specifically for healthcare. It helps hospitals, clinics, and specialty practices manage high call volumes by automating routine patient interactions like appointment scheduling, FAQs, and routing calls to the right department. 

Unlike general AI tools, Hyro AI emphasizes healthcare workflows and compliance, making it a popular choice for practices that want to streamline communication without overwhelming their staff.

Key Features of Hyro AI

• AI Call Answering: Provides 24/7 phone answering with natural language processing to understand and respond to patient queries.
• Appointment Management: Automates scheduling, cancellations, and reminders to reduce staff workload.
• Healthcare-Specific Workflows: Pre-built conversation flows designed for medical use cases like referrals, insurance verification, and symptom checks.
• Omnichannel Support: Patients can connect through phone, chat, or digital front doors, improving accessibility.
• Analytics Dashboard: Gives insights into call volume, patient needs, and system performance for better decision-making

Hyro AI Pros

• Healthcare-Focused AI: Designed specifically for medical practices and hospital systems.
• Strong Compliance: HIPAA-ready platform with secure data handling.
• Omnichannel Flexibility: Supports calls, chat, and web-based interactions.
• Pre-Built Workflows: Medical-specific templates save time during setup.

Hyro AI Cons

• Higher Learning Curve: May require IT involvement for integration and customization.
• Enterprise-Oriented: More suited to larger practices or hospital networks than small clinics.
• Pricing Transparency: Custom pricing makes it difficult for practices to know costs upfront.

Hyro AI Pricing

Hyro AI does not publish standard pricing tiers. Their cost is custom-based.

Hyro AI Ratings and Customer Reviews

Hyro AI ratings are currently unavailable on Capterra. 

Hyro AI Support Channels

• Email Support
• Helpdesk

5. Notable

What is Notable?

Notable is an AI-powered automation platform used by medical practices to simplify administrative workflows. While it is not solely an AI answering service, many practices use Notable to handle patient intake, appointment scheduling, reminders, and routine call management. 

Its AI “digital assistants” reduce repetitive tasks for front-desk staff and give patients quicker access to the information or services they need. Notable is popular among medical practices that want to modernize operations with automation and maintain compliance.

Key Features of Notable

• AI Call Answering: Automates routine patient calls, including appointment confirmations and cancellations.
• Digital Intake Forms: Collects patient demographics, insurance information, and medical history before visits.
• Appointment Scheduling: Syncs with EHR/EMR to book, reschedule, or cancel patient appointments.
• Reminders & Follow-Ups: Sends automated reminders and follow-up messages to reduce no-shows.
• EHR/EMR Integration: Works with major healthcare systems to update records automatically. 

Notable Pros

• Automation Beyond Calls: Handles intake, scheduling, and reminders in addition to phone answering.
• Improved Efficiency: Saves staff time by reducing repetitive administrative work.
• Compliance Ready: Designed with healthcare data security in mind.
• Seamless EHR Integration: Syncs with widely used medical record systems.

Notable Cons

• Not Call-First: More focused on workflow automation than being a pure AI answering service.
• Complex Setup: May require training and IT support for full integration.
• Enterprise-Oriented: Best suited for larger practices and health systems, not small clinics.

Notable Pricing

Notable does not publicly share pricing.

Notable Ratings and Customer Reviews

Notable ratings are currently unavailable on Capterra.

Notable Health Support Channels

• Email Support
• Helpdesk

6. Sully AI

What is Sully AI?

Sully AI works as an AI answering service for medical practices by helping manage routine front-desk responsibilities. For smaller clinics and practices that don’t have the budget for large call center staff, Sully AI can handle incoming calls, assist with scheduling, and send reminders. This reduces the number of unanswered calls during busy hours and gives staff breathing room to focus on patients in the office.

That said, Sully AI is more of a general-purpose automation tool rather than a deeply healthcare-focused platform. It may help with call handling and appointment management, but practices looking for advanced HIPAA-compliant workflows or deeper integrations into EHR/EMR systems may find it somewhat limited compared to more specialized solutions.

Key Features of Sully AI

• AI Call Answering: Responds to patient calls at all hours, answering FAQs and routing urgent calls to the right person.
• Smart Scheduling: Assists patients with booking, rescheduling, or canceling appointments through AI phone answering.
• Reminders & Notifications: Automates patient reminders and follow-ups to minimize no-shows.
• Basic Workflow Automation: Handles repetitive admin tasks so staff don’t need to manage every call manually.
• Data Capture: Collects patient details such as contact info and reason for visit to prepare staff before appointments.

Sully AI Pros

• 24/7 Call Coverage: Provides after-hours support so patients can reach the practice anytime.
• Reduced Workload: Helps staff by handling routine calls and admin tasks.
• Patient Engagement: Keeps patients connected with appointment reminders and timely responses.
• Simple Setup: Easier to onboard compared to more complex AI answering services.

Sully AI Cons

• Limited Customization: Not as flexible in tailoring workflows as other healthcare AI solutions.
• Basic Features: More focused on call handling and scheduling, with fewer advanced integrations.
• Compliance Concerns: May not offer the same HIPAA-compliant safeguards as leading providers.

Sully AI Pricing

Sully AI pricing is not publicly listed. You need to request a custom quote based on the size, call volume, and required features.

Sully AI Ratings and Customer Reviews

Sully AI ratings are currently unavailable on Capterra.

Sully AI Support Channels

• Email
• Chat 
• Online Help Center

7. AnswerConnect

What is AnswerConnect?

AnswerConnect is a virtual answering service that blends live agents with automation to help medical practices manage patient calls around the clock. Many practices use it to make sure after-hours calls are never missed and patients can always reach a real person. 

While it isn’t a pure AI-driven platform like some competitors, it does provide a mix of call handling, message taking, and patient support that can fill gaps for clinics without dedicated phone staff.

Key Features of AnswerConnect

• 24/7 Live Answering: Offers live human agents to handle calls at any time, including nights and weekends.
• Call Routing & Transfer: Routes calls to the right department or provider, based on predefined rules.
• Message Taking & Dispatch: Captures patient messages and delivers them via email, SMS, or app notifications.
• HIPAA-Compliant Options: Provides compliance features for healthcare practices that need secure patient communication.
• Appointment Scheduling: Can integrate with calendars to book or confirm appointments directly.

AnswerConnect Pros

• Always-On Support: Patients can reach someone at any hour, reducing missed opportunities.
• Live Human Interaction: Appeals to patients who prefer speaking to a person rather than a fully automated AI system.
• Scalable Plans: Flexible options for practices of different sizes, from small clinics to larger groups.
• HIPAA Compliance: Available for healthcare clients who require secure handling of patient data.

AnswerConnect Cons

• Not Fully AI-Driven: Relies heavily on live agents, which can limit automation efficiency.
• Higher Costs at Scale: Pricing can increase quickly for high call volumes compared to AI answering services.
• Limited Workflow Automation: Doesn’t offer the same advanced automation or EHR/EMR integrations that AI-first platforms provide.

AnswerConnect Pricing

AnswerConnect pricing is not available for this service.

AnswerConnect Ratings and Customer Reviews

AnswerConnect ratings are currently unavailable on Capterra.

AnswerConnect Support Channels

• Phone 
• Email 
• Live Chat

8. Voiceoc

What is Voiceoc?

Voiceoc is an AI-driven answering service that helps medical practices manage incoming patient calls efficiently. Clinics and small hospitals use it to reduce missed calls, handle appointment requests, and provide basic call routing. 

It functions as a virtual receptionist, giving patients timely responses and freeing staff to focus on in-person care. It helps manage high call volumes, reduces wait times, and ensures patients get assistance even during busy periods. Practices can rely on it to handle routine inquiries consistently and efficiently.

Key Features of Voiceoc

• AI Call Answering: Automatically answers patient calls, handles common queries, and provides basic information.
• Call Routing & Transfers: Directs calls to the appropriate department or staff member based on predefined rules.
• Appointment Management: Supports scheduling, cancellations, and confirmations for patient appointments.
• HIPAA-Compliant Communication: Offers secure handling of patient calls and data.
• SMS & Voicemail Integration: Can send text follow-ups or voicemail notifications to patients.

Voiceoc Pros

• Reduces Missed Calls: Patients get timely responses even when staff are busy.
• AI-Driven Automation: Automates routine calls, saving staff time.
• Flexible for Practices: Suitable for small clinics or medium-sized medical offices.
• HIPAA Compliance: Provides secure patient communication options.

Voiceoc Cons

• Limited Advanced Features: Doesn’t offer the same depth of EHR/EMR integration or workflow automation as some AI-first platforms.
• Smaller Ecosystem: Fewer integration options for CRM and practice management software.
• Basic Reporting: Analytics and reporting features are less detailed than competitors.

Voiceoc Pricing

Voiceoc pricing is unavailable. You need to contact them for a custom quote based on call volume and required features. 

Voiceoc Ratings and Customer Reviews

Voiceoc has a rating of 4.8/5 on Capterra, and here’s what users are saying about the platform:

“Pricing could be an issue for few companies.”

“There was no downside as such however, I would have liked it if they had delivered the system more quickly than the time they took.”

Source: Capterra

Voiceoc Support Channels

• Email
• Phone 
• Online Chat

9. Smith AI

What is Smith AI?

Smith AI is an AI answering service for medical practices that manages incoming patient calls, schedules appointments, and handles routine inquiries efficiently. It helps front-desk staff by taking care of high call volumes, so they can focus on patients who are physically in the office. 

Clinics, small hospitals, and specialty practices use Smith AI to reduce missed calls, respond quickly to urgent patient needs, and manage after-hours communication. It also collects important patient details like appointment requests and basic medical information, helping practices stay organized and run smoothly every day.

Key Features of Smith AI

• AI Call Answering: Automatically picks up patient calls, handles common questions, and provides essential information.
• Call Routing: Directs calls to the correct department or staff member based on call type or patient history.
• Appointment Scheduling: Books, reschedules, and cancels patient appointments efficiently.
• HIPAA-Compliant Communication: Ensures patient data and call interactions remain secure.
• SMS & Email Follow-Ups: Sends reminders, confirmations, or follow-up messages to patients.

Smith AI Pros

• 24/7 Availability: Patients can reach your practice anytime, even after hours.
• Reduces Staff Workload: Automates repetitive calls and inquiries.
• Flexible for Practices: Works for small clinics, dental offices, and mid-sized practices.
• Secure Communication: HIPAA-compliant and protects patient information.

Smith AI Cons

• Limited Integration: Fewer options for EHR/EMR or CRM software integration compared to some competitors.
• Basic Reporting: Analytics features are simpler than some advanced AI answering platforms.
• Learning Curve: Requires some setup and training to optimize call handling workflows.

Smith AI Pricing

Smith AI pricing is not listed. Medical practices can request custom quotes to pay for the services they need.

Smith AI Ratings and Customer Reviews

Smith AI has a rating of 4.8/5 on Capterra, and here’s what users are saying about the platform:

“I cant think of any positive experience. We used them as a last resort because the service was so terrible.”

“Before we started using website chat, we were consuming valuable personnel resources by responding to inquiries that were not applicable to our business or not in the area of our expertise. Using website chat frees our staff by automatically handling the client inquiry and gathering necessary information if a callback is required.”

Source: Capterra

Smith AI Support Channels

• Phone
• Email
• Live Chat

10. Abby Connect

What is Abby Connect?

Abby Connect is an AI answering service for medical practices that manages incoming calls and organizes patient interactions efficiently. It helps clinics and healthcare offices handle inquiries, confirm appointments, and provide basic information without adding extra work for the front desk. 

Practices rely on Abby Connect to respond to patients outside normal office hours, collect essential details before visits, and reduce the stress of a busy phone line. Patients can quickly get the answers they need, and staff spend more time on in-person care rather than routine phone tasks.

Key Features of Abby Connect

• AI Call Answering: Handles patient calls, from simple inquiries to appointment requests, anytime the office is busy.
• Appointment Management: Confirms, schedules, or reschedules visits automatically without staff intervention.
• Message Recording & Routing: Captures important patient messages and sends them to the right staff member promptly.
• After-Hours Support: Responds to patients when the office is closed, keeping communication seamless.
• Patient Information Collection: Gathers insurance details, contact info, and reason for visit before appointments.
• Customizable Workflows: Allows practices to adjust call handling to fit their specialty, office size, and daily routines.

Abby Connect Pros

• Reduces Staff Workload: Automates routine calls and tasks, freeing staff for in-person patient care.
• Responsive After Hours: Helps patients get support outside office hours without extra staff.
• Flexible Setup: Works for small clinics, specialty practices, or larger offices.
• Streamlined Patient Intake: Collects patient info and appointment requests efficiently.

Abby Connect Cons

• Limited AI Personalization: May require manual adjustments for specialty-specific workflows.
• Pricing Transparency: Costs can vary depending on features and practice size.
• No Full EHR Integration by Default: Some setups may need additional configuration to sync with existing systems.

Abby Connect Pricing

Contact Abby Connect for a personalized quote.

Abby Connect Ratings and Customer Reviews

Abby Connect ratings are currently unavailable on Capterra.

Abby Connect Support Channels

• Phone 
• Email
• Live Chat

Why is Emitrr the Best AI Answering Service for Medical Practices

All those times when you wished the phones could answer themselves, follow up with patients, and stop no-shows from draining your schedule, an AI answering service for medical practices can do that for you! Calls getting missed? Not anymore. Patients forgetting appointments? Gone are the days. Emitrr AI brings the efficiency of automation with the empathy patients expect.

Emitrr is recognized as one of the best AI answering services for medical practices because of how quickly practices can get started and see results. Setup is simple, pricing is transparent, and the platform adapts to any specialty. Healthcare providers trust Emitrr because it does exactly what front-desk teams wish for every day: fewer missed calls, full schedules, and happier patients!

HIPAA-Compliant AI Communication

Emitrr handles patient conversations with complete privacy. From HIPAA-compliant texting for patients to a HIPAA-compliant AI agent answering calls, every interaction is encrypted and secure, which is critical when discussing lab results, billing, or sensitive health information.

Watch this video for everything you need to know about a HIPAA-compliant phone system:

Business Associate Agreement (BAA) Support

Instead of leaving compliance as an afterthought, Emitrr provides a signed BAA for every client. That way, your practice goes beyond checking a legal box and actively protects patient trust by staying fully compliant.

24/7 AI Call Answering & Routing

It is 7 a.m., and a patient calls to reschedule their appointment before heading to work. Emitrr answers instantly, updates the schedule, and sends a confirmation text. No missed messages and no confusion, simply smooth real-time support when patients need it most.

Easy Setup & Onboarding

With many tech tools, onboarding can take weeks. Emitrr is different. Practices often start handling calls within days, with minimal training required. Staff get guided setup, so they spend more time with patients and less time figuring out new software.

Affordable Transparent Pricing

Instead of unpredictable charges, Emitrr offers transparent medical answering service pricing. The AI answering service cost starts at just $99 per month, making it accessible for small practices that need core features. Larger groups can add advanced integrations as they grow, and hidden costs don’t eat into revenue.

Strong Customer Support

Healthcare doesn’t run 9–5, and neither does Emitrr’s support team. When practices need help, they get quick responses from people who understand medical workflows, not generic call center replies.

Customizable for Practices

Every specialty has its quirks. A pediatric clinic fields endless vaccine questions, while a vet clinic manages urgent after-hours emergencies. Emitrr adapts seamlessly, whether it is AI for veterinarians, AI for pediatricians, or larger practices with multiple departments.

Trusted by Healthcare Providers

Emitrr is proven software, used daily by physicians, dentists, hospitals, and specialty clinics that rely on it to handle thousands of patient interactions. That trust is earned through consistent reliability and real results.

Frequently Asked Questions

Conclusion

This blog explored the top 10 AI answering services for medical practices and how they fit into busy clinics, hospitals, and specialty offices. Emitrr’s AI answering service is like a superhero receptionist for medical practices, handling calls, managing schedules, and supporting staff around the clock so your team can focus on care instead of the phone. Book your free demo with Emitrr AI today!