Top 10 Concord Alternatives for Your Business

Introduction

For many organizations, Concord has been a familiar choice for online faxing, especially in industries where secure document sharing is essential. It offers a way to move away from traditional fax machines while still meeting basic compliance and security needs. However, today, many teams find themselves re-evaluating Concord after encountering higher costs, limited integrations with modern tools, or workflows that feel outdated.

These challenges often lead businesses to explore other online faxing services that better align with how they work now, not how they worked years ago.

In this guide, we take a practical look at Concord, including its features, pricing structure, and common feedback from users. More importantly, we explore what businesses should consider when looking for a Concord alternative and how to identify a solution that fits current and future needs. 

What is Concord?

Concord is a cloud-based online faxing service that allows users to send and receive faxes through email or a web dashboard instead of using traditional fax machines. It is commonly used by healthcare providers and regulated industries because it supports compliance-focused faxing, including HIPAA requirements. Concord is designed for organizations that need secure, reliable fax communication without maintaining physical phone lines or hardware.

Concord Features

• Secure Online Faxing: Send and receive faxes through email or a web-based dashboard without using physical fax machines or phone lines.
• HIPAA-Compliant Faxing: Designed for healthcare and regulated industries, supporting compliance-focused fax workflows.
• Web and Email Access: Manage faxes from anywhere using a browser or directly through email.
• User and Admin Controls: Basic tools to manage users, permissions, and access levels.
• Document Attachments and Cover Pages: Send common file types with customizable cover pages.
• Fax Status and Confirmations: Delivery notifications and confirmations for sent and received faxes.
• Cloud-Based Availability: Access fax services remotely, supporting distributed and hybrid teams.

Concord Pros

• HIPAA-Compliant Faxing: Suitable for healthcare and regulated industries that require compliance-focused faxing.
• Reliable Fax Delivery: Consistent performance for sending and receiving faxes without physical machines.
• Email and Web-Based Access: Allows users to manage faxes through email or a web dashboard.
• Simple Setup: Easy to get started for businesses with basic faxing needs.

Concord Cons

• Higher Pricing: Concord pricing is often considered expensive compared to other online faxing services.
• Limited Integrations: Fewer CRM, cloud, and workflow integrations than many modern competitors.
• Outdated Interface: The platform design feels dated and less intuitive for new users.
• Minimal Automation Features: Lacks advanced automation and AI-driven workflows.
• Inconsistent Customer Support: Some users report slow or uneven response times from support.

Concord Pricing

Concord has the following Pricing plan: 

• FaxPro 100 – $10.95 per month
• FaxPro 300 – $14.95 per month
• FaxPro 1000 – $49.95 per month

Concord Integrations

• Email Platforms, Cloud Storage Services, Basic Business Tools, Limited CRM Integrations

Concord Customer Support Channels

• Email Support, Phone Support, Online Help Center, Support Ticket System, Business Hours Availability, Self-Service Resources. 

Concord Ratings

4.6 stars out of 5. 

Concord Reviews

“I overall really enjoy using Concord. It is very user friendly and easy to be taught. Truly has changed our digital benefits.”

“It is a good software as it is easy to use”

Source: Capterra

Why Do Businesses Seek a Concord Alternative?

Here’s why many businesses look for a Concord alternative: 

Higher Pricing Compared to Competitors

A lot of businesses feel the Concord cost is simply too high. When they compare Concord pricing with other online faxing service options, it often feels like they’re paying more without getting much extra. That’s usually when people start looking for a Concord alternative.

Limited CRM and Cloud Integration Options

Most teams use cloud tools and CRMs every day, but Concord features don’t always fit well with them. When an online faxing service doesn’t connect smoothly with the tools you already use, it becomes a hassle. This is why many businesses look for alternatives to Concord. 

Outdated Design and Slow Performance

Some users say the system feels old and slow. Sending or managing faxes shouldn’t feel complicated, but in many Concord reviews, performance issues come up. After seeing services similar to Concord that work faster, businesses realize there are options that feel better than Concord.

Inconsistent and Slow Customer Support

When something goes wrong, quick help matters. Many Concord reviews mention that Concord customer support can be slow or hard to rely on. That frustration often pushes businesses to switch to a Concord competitor with better support.

Lack of Advanced Security and Compliance Features

For businesses dealing with sensitive information, security is non-negotiable. Some users feel Concord features don’t fully meet modern security needs. That’s when companies start comparing alternatives to Concord to find the best alternative that offers stronger protection.

What Features To Look For In A Concord Alternative?

When a fax service starts slowing teams down, it’s time to look for something better. The right Concord alternative should feel easier to use, more reliable, and ready to grow with your business. Below are the key features that really matter.

Seamless Multi-Device Access

A good online faxing service should work smoothly on phones, tablets, and computers. This allows teams to send and receive faxes from anywhere without being tied to one device. It’s especially helpful for remote and hybrid work.

Robust HIPAA and GDPR Compliance

If your business handles sensitive information, compliance is critical. A reliable replacement for Concord should fully meet HIPAA and GDPR standards. This helps protect data and keeps your business safe from legal issues.

AI-Powered Automation Features

Automation makes everyday faxing easier. With AI-powered tools, tasks like sorting, forwarding, and managing faxes take less effort. Many businesses prefer a Concord competitor that reduces manual work and saves time.

Flexible and Customizable Workflows

Every business works differently. The best Concord alternative lets you set up workflows that match how your team operates. This keeps faxing simple and aligned with your daily processes.

Built-In Scalability for Business Growth

As your team grows, your fax service should grow with you. A strong Concord replacement can handle more users and higher fax volumes without issues. This avoids switching platforms later.

Free Trial Options

A free trial gives you peace of mind. It lets you test features, performance, and ease of use before making a decision. This is often a deciding factor when choosing among alternatives to Concord.

Enterprise-Grade Security and Encryption

Security should go beyond basic protection. A dependable online faxing service uses advanced data encryption to keep data safe. This is especially important for businesses sending confidential documents.

Cloud and EHR/EMR System Integrations

Your fax service should connect easily with cloud storage and EHR or EMR systems. This keeps files organized and easy to access. Many businesses switch to services similar to Concord that integrate better with modern tools.

24/7 Customer Support and Service Availability

Problems don’t always happen during office hours. A reliable Concord competitor offers 24/7 customer support so help is always available. Fast support makes a big difference when faxing is part of daily work.

10 Best Concord Alternatives

1. Emitrr 
2. Fax.Plus 
3. HumbleFax 
4. MyFax
5. iFax 
6. RingCentral Fax
7. Hello Fax 
8. SRFax 
9. MetroFax 
10. mFax

1. Emitrr

Emitrr Overview

Emitrr offers a modern digital fax solution that is part of a larger customer communication platform. Along with online faxing, it includes tools like two-way text messaging, AI-based automation, call tracking, and review management, which are useful for healthcare and professional service teams.

The platform is designed to bring different communication channels into one system, making it easier for teams to manage conversations and stay organized. While it does not yet support full HIPAA-compliant communication across all features, Emitrr remains a strong option for businesses that want a flexible, all-in-one solution that supports growth and efficiency.

Emitrr Features

• Multi-Recipient Faxing: Send a single fax to multiple recipients at once, helping you save time and boost efficiency.
• Broadcast Faxing: Share important updates or announcements instantly by faxing your entire contact list with one click.
• Supports Large Files: Effortlessly send high-resolution images and large documents up to 30 MB without compression or quality loss.
• Custom Fax Covers: Create personalized fax cover sheet pages that include recipient details and professional notes for a polished, branded look.
• Two-Way Faxing (Inbound & Outbound): Send and receive faxes directly within Emitrr, no fax machine or additional hardware required.
• Fax-to-Email and SMS Alerts: Automatically forward incoming faxes to your email inbox for convenient access, with instant SMS notifications when a fax arrives.
• Scheduled Faxing: Set up faxes to be sent at a specific date and time,  perfect for bulk campaigns or time-sensitive communications.

Emitrr Pros

• Unified Communication Platform: Combines fax, texting, calling, and review management in one powerful solution.
• Built for Regulated Industries: Features AI automation and robust HIPAA compliance, making it perfect for healthcare, legal, and financial sectors.
• Intuitive Mobile Dashboard: A user-friendly, mobile-first interface accessible to your entire team.
• Transparent and Scalable Pricing: Designed to fit both SMB and enterprise budgets with clear, usage-based plans.
• Round-the-Clock Support: Offers 24/7 proactive customer assistance and personalized onboarding for a smooth setup experience.

Emitrr Cons

• Some advanced features are under process and will be live shortly.

Emitrr Pricing

• Standard: $25/month
• Professional: $35/month
• Pricing is typically bundle-based, and often doesn’t include per-page overages.

Emitrr Integrations

• Salesforce, HubSpot, AthenaHealth, Denticon, Mailchimp, Zapier, QuickBooks, and many EMR/EHR systems.

Emitrr Customer Support Channels

• Live chat, email, phone, and choices in the knowledge base with a focus on getting in touch.

Emitrr Ratings

4.8/5

Emitrr Reviews

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

2. Fax.Plus

Fax.Plus Overview

Fax.Plus is a secure and easy-to-use online faxing service trusted by both individuals and businesses around the world. Its affordable plans make it appealing to users who feel the  Concord price is too high. With strong security, multi-device support, and positive Concord reviews comparisons, many businesses see it as a strong Concord alternative for everyday faxing needs.

Fax.Plus Features

• HIPAA & GDPR Compliant: Delivers top-level security and compliance, especially on Business and Enterprise plans, making it ideal for organizations that handle sensitive data.
• Multi-User Admin Panel: Offers strong administrative tools to manage users, set roles, and assign fax numbers with ease.
• API Integration: Allows seamless integration of faxing functions into existing business systems and workflows.
• Cross-Platform Access: Works across Web, iOS, Android, macOS, Windows, and even through a Google Chrome extension for ultimate flexibility.
• Team Analytics: Provides detailed usage reports and audit logs to help track performance and maintain accountability.
  

Fax.Plus Pros

• Strong Compliance Standards: Fully meets HIPAA and GDPR requirements, making it a trusted choice for healthcare and data-sensitive industries.
• Free Plan Option: Includes a free tier for light or personal use, perfect for individuals or small teams testing the service.
• User-Friendly Experience: Offers an intuitive interface and polished mobile apps that make faxing quick, smooth, and efficient.
  

Fax.Plus Cons

• Advanced Compliance Limited to Higher Plans: Features like HIPAA BAA are available only on Enterprise-level subscriptions.
• Minor Notification Delays: Some users have noted occasional delays in receiving fax notifications during peak usage times.

Fax.Plus Pricing

• Free Plan: 10 pages in all.
• Basic Plan: Starting at ∼$6.99/month (annual billing, 200 pages included).

Fax.Plus Integrations

Google Drive, Slack, Zapier, Microsoft Teams, Microsoft Word, and G Suite.

Fax.Plus Support Channels

Help Articles/FAQ, Email Support, Live Chat (For paid users only)

Fax.Plus Ratings

4.7/5

Fax.Plus Reviews

“Excellent service, will be my go-to for faxing needs.”

“Terrible customer service; had problems with faxing and access.”

Source: Capterra

3. HumbleFax

HumbleFax Overview

HumbleFax is a digital faxing service that allows users to send and receive faxes online through email or a web-based dashboard. It removes the need for physical fax machines or dedicated phone lines, making faxing more efficient and convenient. As a cloud-based solution, it is well suited for individuals and businesses that want a simple way to manage faxes from any location, offering a reliable and easy-to-use experience.

HumbleFax Features

• Unlimited Faxing Online: Send and receive as many faxes as you like with no monthly page caps or hidden limits.
• Personal Fax Number Included: Each account comes with its own local fax number, making it easy for clients and partners to reach you directly.
• Send Faxes by Email: Simply attach your document to an email and send it to the assigned fax address, quick and convenient.
• Receive Faxes by Email: Incoming faxes arrive directly in your inbox as PDF attachments, keeping everything organized in one place.
• Easy Web Access: Log in through a clean, web-based dashboard that works well on both desktop and mobile devices.
  

HumbleFax Pros

• Budget-Friendly Option: A great low-cost solution for individuals or small businesses with light to moderate faxing needs.
• Simple and Fast Setup: Easy to get started, with an intuitive design that requires no technical experience.
• Unlimited Plans Available: Certain plans offer unlimited faxing, making it an excellent value for frequent users.
• Consistent Performance: Faxes send and receive reliably, with minimal delays or errors.
  

HumbleFax Cons

• Customer Support Can Be Slow: Response times aren’t always consistent, and there are limited ways to reach support.
• Basic Mobile Experience: The mobile app covers the essentials but lacks modern design or advanced tools.
• Limited Integrations and Analytics: Doesn’t offer the deeper integrations or reporting features found in enterprise-level fax solutions.

HumbleFax Pricing

• Unlimited Faxing: $10 per month (flat rate, no page limits)

HumbleFax Integrations

• Zapier, Google Drive, Dropbox, OneDrive, Box, Slack, Google Sheets

HumbleFax Customer Support Channels

• Email Support, Phone Support (via request), 24/7 Support Availability

HumbleFax Ratings

No ratings are available. 

HumbleFax Reviews

No reviews are available. 

4. My Fax

My Fax Overview

My Fax is an affordable and well-established online fax service designed for small businesses and home offices that need simple, reliable faxing. It focuses on core functionality without adding unnecessary features, which keeps the service easy to use and manage. For users who value dependability and straightforward setup over advanced tools, My Fax remains a practical and cost-effective faxing solution.

My Fax Features

• Fax-to-Email and Email-to-Fax: Send and receive faxes directly from your existing email account for quick and easy document exchange.
• Broadcasting to Multiple Recipients: Send one fax to several recipients at once, saving time and improving communication efficiency.
• Fax Number Porting: Keep your current local or toll-free fax number when switching to MyFax, ensuring a seamless transition.
• Unlimited Storage: Store all your faxes securely without worrying about space limits, delete them only when you choose to.
• Mobile App Access: Use MyFax on iOS or Android devices; while convenient, the app’s functionality is somewhat limited compared to competitors.
  

My Fax Pros

• Budget-Friendly Pricing: One of the most affordable faxing services available, great for users with basic faxing needs.
• Fast and Easy Setup: Simple onboarding process that allows you to start sending and receiving faxes within minutes.
• Perfect for Small Teams: Best suited for individuals or small offices that send faxes occasionally and don’t require advanced features.
  

My Fax Cons

• Outdated Interface: The design feels dated and less intuitive compared to newer, modern fax platforms.
• No Reporting or Analytics: Lacks tools for tracking fax activity or generating usage reports, which may limit business insights.

My Fax Pricing

My Fax have the following pricing plans: 

• Home Office Plan: $12/month (100 pages sent and received, included).
• Price: $25/month (details that it comes with 300 pages for each send and receive).
• Per-page overage fees kick in after the cap.

My Fax Integrations

Works mainly with email (Outlook, Gmail) with minimal file management integrations.

My Fax Customer Support Channels

Telephone Support, Email Support, Contact Form, On-Site

My Fax Ratings

4.2/5

My Fax Reviews

“Affordable service and great customer service.”

“The fax I sent worked perfectly and quickly.”

Source: Trustpilot

5. iFax

iFax Overview

iFax is an all-in-one digital fax application built for individuals, small businesses, and large enterprises. It offers a smooth and flexible faxing experience across both mobile and desktop platforms, allowing users to manage communication from anywhere. With a broad set of features and a clean, user-friendly design, iFax works well for organizations that want reliable faxing without added complexity.

iFax Features

• Mobile and Desktop Faxing: Enjoy a seamless faxing experience across all major platforms, iOS, Android, Windows, and macOS.
• Built-In E-Signatures: Digitally sign your documents before sending them, eliminating the need for printing and scanning.
• Customizable Templates: Choose from a library of professional fax cover sheet templates and personalize them as needed.
• OCR (Optical Character Recognition): Included in advanced plans, this feature makes your faxed documents searchable and easy to organize.
• HIPAA Compliance: Provides secure, encrypted faxing for healthcare and other industries that require strict data protection standards.
  

iFax Pros

• Outstanding Mobile Experience: Offers a sleek and responsive interface on both iOS and Android for a smooth faxing workflow on the go.
• Powerful Business Tools: Advanced plans include enterprise-grade features like OCR and API integration for greater automation and flexibility.
• Flexible Payment Options: Lets you pay per fax instead of committing to a monthly subscription, making it perfect for occasional users or small businesses.
  

iFax Cons

• Expensive Premium Plans: Higher-tier subscriptions can be costly compared to other online faxing services.
• Limited Free Faxing: Receiving faxes requires upgrading to a plan with a dedicated fax number, which may be restrictive for light users.

iFax Pricing

• Plus Plan: $8.33/month (annual billing, with 200 faxes sent and no receiving).
• Pro Plan: $16.66/month (billed annually, with 500 total pages plus receiving).

iFax Integrations

• Google Drive, Dropbox, Box, and API for your own solution.

iFax Support Channels

• Live Chat Support, Email Support, Knowledge Base, Spectrum Web, and video support.

iFax Ratings

4.6/5

iFax Reviews

“Secure, reliable, and incredibly easy to use.”

“Simple to use and the product actually works.”

Source: G2

6. RingCentral Fax

RingCentral Fax Overview

RingCentral Fax is the faxing component of RingCentral’s unified communications platform, RingEX. It is designed for enterprise-level organizations that need faxing tightly integrated with VoIP calling, team messaging, and video conferencing. As part of a broader communication suite, RingCentral Fax is well suited for businesses that require a scalable, all-in-one solution rather than a standalone fax service.

RingCentral Fax Features

• Fax from Anywhere: Send and receive faxes online, through the mobile app, or directly from your desktop, accessible from any device, anytime.
• Powerful API Integration: Build custom fax workflows or embed faxing directly into your internal systems using RingCentral’s robust API.
• Team Collaboration Tools: Integrated within the RingCentral ecosystem, giving you access to chats, call logs, and shared contacts for better team communication.
• Enterprise-Level Cloud Security: Backed by RingCentral’s global network with 99.999% uptime, ensuring maximum reliability and data protection.
• Comprehensive Audit Trails: Track every fax with detailed activity reports and audit logs, making compliance and transparency easy to maintain.
  

RingCentral Fax Pros

• Built for Enterprise Use: Designed to scale effortlessly, offering the flexibility and performance large organizations require.
• All-in-One Communication Platform: Easily integrates faxing with RingCentral’s unified tools for calling, video conferencing, messaging, and SMS.
• Top-Tier Cloud Security: Provides enterprise-grade reliability, encryption, and compliance to keep communications fully secure.
  

RingCentral Fax Cons

• Premium Pricing: Costs more than most standalone fax services since it’s part of RingCentral’s full UCaaS (Unified Communications as a Service) suite.
• Too Complex for Small Teams: Smaller businesses or individuals may find it more feature-heavy than they actually need.
  

RingCentral Fax Pricing

• Begins at ∼$19.99/user/month (billed annually, with RingEX Core plan).
• Fax is usually factored into the total pages/usage limits of your UCaaS package.

RingCentral Integrations

• Salesforce, Microsoft 365, Google Workspace, ServiceNow, Zendesk, and hundreds of others via its API.

RingCentral Support Channels

• Phone & Live Chat Support 24/7, Email Support, Knowledge Base

RingCentral Ratings

4.6/5

RingCentral Reviews

“Stable platform; easy access to call logs and records.”

“My phone number and fax are the same—highly recommend RingCentral.”

Source: Capterra

7. HelloFax

HelloFax Overview

HelloFax is a simple and easy-to-use online faxing service that offers both free and paid plans. It works smoothly with Dropbox and Google Workspace, which makes it a good fit for individuals and small teams that already use these tools to manage files. Because of its clean design and reliable performance, many users see it as a solid

HelloFax Features

• Digital Signatures with HelloSign: Allows you to legally sign and send documents securely through HelloSign, ensuring every faxed file is verified and protected.
• Web and Mobile Access: Send, receive, and organize faxes easily through a clean online dashboard or mobile app with built-in sorting and tracking tools.
• Fax Number Porting: Lets you keep your existing fax number when moving to HelloFax, making the switch quick and hassle-free.
  

HelloFax Pros

• Seamless Cloud Integration: Connects effortlessly with Dropbox, making it simple to store, manage, and share faxes in one cloud-based workspace.
• Modern, Easy-to-Use Design: Offers a simple, minimal interface that’s intuitive even for users who aren’t tech-savvy.
• Great for Occasional Faxing: Ideal for quick document signing and sending, especially with its built-in HelloSign functionality.
  

HelloFax Cons

• Lacks Advanced Features: Doesn’t include automation or AI tools that are available in some more advanced fax platforms.
• Limited HIPAA Compliance: While secure, full HIPAA compliance isn’t available by default on basic plans and may require an upgrade.

Hello Fax Pricing

• Basic Plan: Starting from $9.99/month (300 pages included).
• Pay-As-You-Go: For the very occasional user.

Hello Fax Integrations

Dropbox, Google Drive, Box, Evernote, OneDrive, and even Google Docs (via the web app).

Hello Fax Customer Support Channels

Email Support, Online Help Center from DropboxSupportWebsiteKnowledge Base

Hello Fax Reviews

4.4/5. 

Hello Fax Ratings

“Getting started takes minutes; plans are priced relatively low.”

“Faxes are sent quickly; the dashboard is simple to navigate.”

Source: G2

8. SRFax

SRFax Overview

SRFax is a privacy-focused online faxing service trusted by healthcare professionals and medical organizations. It is built with strict security and compliance standards to protect sensitive patient information and meet healthcare rules. Because of its strong focus on confidentiality and reliability, many businesses consider it a dependable Concord alternative and a secure replacement for Concord, especially in healthcare environments where data protection matters most.

SRFax Features

• Fully HIPAA & PHIPA Compliant: Built with strict security standards, SRFax is ideal for healthcare organizations and other industries that handle sensitive data. It also offers optional Business Associate Agreements (BAA) for added protection.
• Encrypted Fax Storage: Uses AES 256-bit encryption to keep all faxed documents secure both during transfer and while stored.
• Electronic Signatures: Makes it easy to sign and send documents digitally, reducing paper use and speeding up workflows.
• User Access Control: Gives you full control over who can send, receive, or view faxed documents within your organization.
• Spam Filtering Tools: Automatically detects and blocks junk faxes to help keep your inbox organized and clutter-free.
  

SRFax Pros

• Excellent Security and Privacy: Known for its strong encryption and compliance standards, making it a top choice for hospitals, clinics, and other regulated industries.
• Free Plan Included: Offers a free plan that still comes with key security and compliance features, great for smaller teams.
• HIPAA Support on All Plans: Every plan includes Business Associate Agreement (BAA) eligibility, so you don’t need to upgrade for compliance coverage.
  

SRFax Cons

• Simple, No-Frills Interface: Focuses more on function than design, which might feel outdated compared to newer fax platforms.
• Limited Third-Party Integrations: Doesn’t deeply connect with EMR, CRM, or other popular business systems beyond email and API options.

SRFax Pricing

• Lite Personal Plan: $9.95 a month (25 pages to send, 25 receive).
• Basic Plan (Business): $12.95/month with 200 send + 200 receive.

SRFax Integrations

Limited- It’s an API / Email Integration for obvious Reasons (security)

SRFax Support Channels

• Ticket Portal, Phone Support, Email Support

SRFax Ratings

4.8/5

SRFax Reviews

“Easy to set up, reliable, HIPAA-compliant, and reasonably priced.”

“Exactly what we need in a fax service.”

Source: Capterra

9. Metro Fax

Metro Fax Overview

Metro Fax is designed for small to midsize businesses that need a reliable fax solution without added complexity. It provides essential faxing functionality, straightforward setup, and consistent performance, making it suitable for teams that prefer a focused tool rather than an all-in-one communication platform.

Metro Fax Features

• Email-to-Fax Functionality: Send and receive faxes directly through your preferred email platform, including Gmail and Outlook, without needing extra software.
• Mobile App Access: Manage your faxes anytime and anywhere using the dedicated iOS and Android apps.
• Multi-User Account Sharing: Let multiple team members access one shared account, streamlining fax management through a single dashboard.
• Web-Based Management: Organize, track, and view all your faxes through an easy-to-use online portal.
• Local or Toll-Free Numbers: Choose between a local fax number or a toll-free option to match your business preferences and customer reach.
  

MetroFax Pros

• Highly Reliable Performance: Known for strong uptime and stable delivery, ensuring your faxing operations run smoothly with minimal interruptions.
• Clear and Honest Pricing: Offers straightforward plans with generous page limits, especially on mid and upper tiers.
• Ideal for Frequent Fax Users: Great for businesses that send and receive a consistent volume of faxes every month.
  

MetroFax Cons

• Lacks Modern Features: Doesn’t include automation, AI tools, or deep integrations with CRMs and EMRs that many newer fax platforms provide.
• Outdated Design: While functional, the interface feels dated and may not be as intuitive for first-time users.

Metro Fax Pricing

• Essential Plan: Around $12.95/month (up to 550 pages overall).
• Value Plan: $15.95/month (1050 pages in total).

Metro Fax Integrations

• Email, mobile, and basic Cloud (upload/download) access only.

Metro Fax Customer Support Channels

• Email Support, Phone Support (during office hours), Guided Tour

Metro Fax Ratings

4.5/5

Metro Fax Reviews

“Fantastic service—easy to use and affordable; responsive chat and email support

“Service cancelled without notice; lost all faxes.”

Source: Trustpilot

10. mFax

mFax Overview

mFax created by Documo, is a modern cloud-based online faxing service designed for teams that want more control and flexibility. It comes with a strong REST API and easy-to-use admin tools, making it simple to connect with existing or custom business systems. Because of its strong integrations, scalability, and advanced features, many businesses see it as a reliable Concord alternative. 

mFax Features

• REST API: Lets you easily integrate faxing into tools like EMR, CRM, or ERP systems without hassle.
• Advanced Admin Controls: Offers a simple, centralized dashboard to manage users, permissions, and security settings in one place.
• Secure Transmission: Keeps your data safe using TLS/SSL encryption and AES 256-bit security for stored faxes.
• HIPAA Ready: Fully compliant and provides a Business Associate Agreement (BAA) for industries that handle sensitive information.
• Fax Notifications: Sends instant email and web alerts whenever a fax is sent or received, so you never miss an update.

mFax Pros

• Integration-Friendly Platform: Works great with automation tools and integrations, thanks to its powerful, modern API.
• Strong Administrative Control: Makes it easy for teams to manage users, permissions, and workflows efficiently.
• Cost-Effective Solution: Offers great value for money with competitive pricing for businesses that want reliable digital faxing.
  

mFax Cons

• Complex for Casual Users: Built mainly for business and enterprise use, so it might feel too advanced for someone who just needs basic faxing.
• Limited Mobile Experience: Runs through a web app instead of a full native mobile app, which can limit convenience for mobile users.

mFax Pricing

• Basic Plan: $7 a month (covers 150 pages).
• Team Plan: $25/month (with 500 pages and multi-user access).

mFax Integrations

• API based, so it integrates with almost anything, including EMRs and CRMs.

mFax Support Channels

• Live Chat, Email Support, Phone Support

mFax Ratings

4.6/5

mFax Reviews

“Favorite feature is fax via email; customer service is responsive.”

“Delivers secure, compliant transmission; reliable for day-to-day needs.”

Source: Capterra

What Makes Emitrr The Best Concord Alternative?

Let’s understand why Emitrr is the best Concord Alternative: 

HIPAA-Compliant and Secure by Design

For businesses comparing a Concord alternative, security is often the first concern. Emitrr is built with strong security practices that help protect sensitive data and support compliance-focused workflows. This makes it a reliable option for teams that need more confidence than what they see in some Concord reviews.

Seamless CRM and EMR Integrations

One reason companies move away from Concord is limited integration support. Emitrr connects easily with CRM and EMR systems, helping teams keep faxing aligned with their existing tools. For businesses frustrated with basic Concord features, this level of integration can make daily work much smoother.

Smart Automation with AI Workflows

Many teams looking beyond Concord pricing want tools that save time, not add steps. Emitrr uses automation and AI workflows to reduce manual tasks like follow-ups and message handling. This is a key reason it’s often seen as better than Concord for fast-moving teams.

All-in-One Communication Suite

Instead of juggling multiple platforms, Emitrr brings faxing, messaging, and other communication tools into one place. Businesses that see Concord as too limited often prefer this approach, since it reduces tool sprawl and improves response times across teams.

Easy Setup and Dedicated Support

Switching to a replacement for Concord should not feel complicated. Emitrr is designed for quick setup and offers hands-on support to help teams get started. For users who have raised concerns about Concord customer support, this can be a noticeable improvement.

Simple, Transparent Pricing Model

When evaluating Concord cost, many businesses want clearer pricing with fewer surprises. Emitrr follows a straightforward pricing approach that’s easier to understand and scale. This transparency is one reason it’s frequently considered among the best Concord alternative options.

Which Industries Are Catered By Emitrr?

Healthcare

Ensure secure, HIPAA-compliant faxing and communication while automating appointment reminders, a dependable solution built for clinics, hospitals, and healthcare teams.

Legal

Easily manage contracts, collect electronic signatures, and maintain a complete, time-stamped audit trail for every document you send or receive.

Real Estate

Speed up closings by sharing contracts instantly and keeping clients informed with automated SMS updates throughout the process.

Education

Send important announcements, student records, and bulk communications safely while managing two-way alerts for urgent notifications.

Home Services

Simplify the entire workflow, from client onboarding and scheduling to invoicing and confirmations, in one organized, easy-to-use platform.

FAQs

Conclusion

Concord continues to serve basic faxing needs, but many businesses find it less suitable as their requirements evolve. Limitations around cost, integrations, and automation often prompt teams to consider other options that better support modern workflows.

For organizations evaluating a Concord alternative, Emitrr offers a more flexible approach by combining online faxing with broader communication and automation capabilities. This makes it a practical choice for businesses looking for a solution that can scale and adapt over time.

Book a demo today!