5 Best Web Chat And Live Chat Softwares

The digital world has made it even easier to stay connected with your customers and maintain a competitive edge in the market. One of the most effective ways to connect with customers in real-time and address their queries promptly is through web chat and live chat software. These not only streamline communication but also foster a seamless user experience, ultimately leading to higher customer satisfaction and retention rates.

In this article, we’ll explore five of the best web chat and live chat softwares available in the market. Whether you’re a small startup or a large enterprise, there’s a software tailored to your needs. We will explore robust features, user-friendly interfaces, and a range of functionalities for each of the softwares. 

Let’s delve into the world of web chat and live chat software to discover how they can revolutionize your online customer interactions.

Top 5 Web chat Softwares And Live Chat Softwares

Emitrr

Emitrr is a top-notch Customer Engagement Software that’s perfect for businesses of all sizes. It’s great at improving communication, making tasks easier, and involving customers more. Emitrr is easy to use, secure, and can grow with your needs. If you want a simple and effective way to connect with your customers, Emitrr is the way to go!

Key Features – 

Web Chat: With Emitrr you can convert website visitors to text conversation or keep the conversation on the web and see an uplift of 30% in conversions. 

• Set up automated responses to keep the conversation going and never miss out on your website leads
• Personalize and customize responses during and after work hours to stay connected 24/7
• Customize colors, messaging and collect additional data like emails to match your brand and give your conversations a personal touch
• Filter messages for different locations from a single dashboard

Apart from webchat feature Emitrr also offers – 

Online Appointment Scheduling: Streamline your booking process with convenient online appointment scheduling.

Patient Intake Forms: Simplify patient onboarding with easy-to-use patient intake forms.

Bulk SMS Scheduling: Save time by scheduling bulk SMS messages for efficient communication.

Appointment Reminders: Enhance appointment adherence with automated and timely appointment reminders.

Missed Call To Text: Turn missed calls into efficient text conversations for improved communication.

Online Patient Surveys: Gather valuable insights with online patient surveys for continuous improvement.

Patient Reviews And Reputation Management: Manage and boost your online reputation with patient reviews and reputation management tools.

Bitrix 24

Bitrix24 is a versatile business management solution designed to streamline operations and enhance collaboration within organizations. With its array of features, Bitrix24 serves as a comprehensive platform for communication, project management, and customer relationship management (CRM). 

Key Features – 

Chat/Messaging: Instantly communicate with team members through real-time chat, facilitating quick decision-making and collaboration.

Collaboration Tools: Enable teams to work together efficiently by providing features such as task assignment, document sharing, and co-editing capabilities.

File Sharing: Share documents, images, and other files securely within the team, ensuring easy access and collaboration on projects.

Mobile Access: Access the platform from mobile devices, allowing users to stay connected and productive even when away from their desks.

Real-time Consumer-facing Chat: Engage with customers in real-time through live chat support, addressing their queries and concerns promptly.

Support Ticket Management: Streamline customer support processes by managing support tickets effectively, tracking their status, and ensuring timely resolution of issues.

Nextiva

Nextiva is a robust communication and collaboration platform that empowers businesses with a range of features to enhance productivity and customer engagement. 

Key Features – 

Live Chat: Nextiva’s live chat allows real-time engagement with website visitors, offering instant assistance and support. Customizable widgets and canned responses streamline communication, ensuring a seamless customer experience.

Business VoIP: Nextiva provides Voice over Internet Protocol (VoIP) services, enabling businesses to make and receive calls over the internet, reducing costs and improving call quality.

Unified Communications: Nextiva offers a unified platform for various communication channels, including voice calls, video conferencing, team messaging, and SMS, allowing seamless communication across the organization.

Call Analytics: Nextiva offers advanced call analytics tools that provide insights into call volumes, durations, and performance metrics, helping businesses optimize their communication strategies and improve customer service.

Business SMS: Nextiva enables businesses to send and receive text messages with customers and colleagues, providing a convenient and efficient way to communicate and collaborate.

Text Request

Text Request is a powerful communication platform designed to streamline text messaging interactions between businesses and their customers. With a focus on simplicity and effectiveness, Text Request offers a range of features to enhance customer engagement and operational efficiency.

Key Feature – 

Real-Time Customer Support: Engage with website visitors instantly, addressing inquiries, resolving issues, and providing assistance in real-time.

Two-Way Texting: Enable businesses to send and receive text messages with customers, facilitating real-time communication and providing a convenient channel for inquiries, support, and feedback.

Scheduled Messages: Schedule text messages in advance to reach customers at the optimal time, ensuring timely reminders, promotions, and notifications without manual intervention.

Template Responses: Create and save pre-written message templates for common inquiries or responses, saving time and ensuring consistency in communication.

Analytics And Reporting: Track and analyze text messaging metrics, such as delivery rates, response times, and engagement levels, to measure the effectiveness of communication strategies and optimize performance.

Birdeye

Birdeye is an all-in-one customer experience platform that empowers businesses to manage and enhance their online reputation, streamline communication, and drive growth. With a suite of powerful features, Birdeye enables businesses to attract, engage, and retain customers effectively.

Key Features – 

Web chat/Live Chat: Enable real-time communication with website visitors through webchat and live chat functionalities, allowing businesses to provide instant support, answer inquiries, and guide potential customers through the sales process.

Review Management: Monitor and manage online reviews from platforms like Google, Yelp, and Facebook in one centralized dashboard, allowing businesses to respond promptly, resolve issues, and build a positive online reputation.

Listing Management: Ensure business information is accurate and consistent across online directories, maps, and social media platforms, boosting visibility and credibility among potential customers.

Appointment Scheduling: Allow customers to book appointments online through a user-friendly scheduling interface, reducing administrative overhead and enhancing convenience for both businesses and customers.

Reputation Monitoring: Receive alerts and notifications for new reviews, mentions, or comments across various online platforms, enabling businesses to stay informed and respond promptly to customer feedback or inquiries.

Feature-To-Feature Comparison

Key Features To Look For In Web Chat Software

Live Chat Functionality

Ensure the software offers robust live chat capabilities, allowing real-time communication between customers and support agents.

Omnichannel Support Integration

Look for software that seamlessly integrates with other customer support channels (such as email, phone, and social media) to provide a consistent experience across all touchpoints.

Automation and Chatbots

Consider software that includes automation features and chatbots to handle routine inquiries, route conversations, and provide immediate responses, enhancing efficiency and responsiveness.

Customization Options

Choose software that offers customization options to tailor the chat interface to match your brand’s look and feel, providing a cohesive customer experience.

Reporting And Analytics Capabilities

Select software with robust reporting and analytics tools to track key metrics such as chat volume, response times, customer satisfaction scores, and agent performance, enabling data-driven decision-making and continuous improvement.

Security And Compliance Features

Ensure the software prioritizes security and compliance with regulations such as GDPR or HIPAA, offering features like end-to-end encryption, data anonymization, and compliance reporting.

By prioritizing these key features in your evaluation process, you can choose a website chat software solution that meets your business needs, enhances customer satisfaction, and improves support efficiency.

Factors to Consider When Choosing Web Chat Software

Business Needs And Objectives

Evaluate your specific business requirements and objectives for implementing website chat software. Consider factors such as the volume of customer inquiries, desired communication channels, and key features needed to support your customer support strategy.

Scalability And Customization Options

Look for web chat software that can scale with your business as it grows. Ensure the software offers customization options to tailor the chat experience to match your brand’s identity and meet the unique needs of your customers.

Integration Capabilities With Existing Systems

Consider the software’s integration capabilities with your existing systems, such as CRM platforms, helpdesk software, and eCommerce platforms. Seamless integration can streamline workflows and improve efficiency by centralizing customer data and communication channels.

Pricing Models And Affordability

Assess the pricing models offered by different website chat software providers and choose one that aligns with your budget and cost considerations. Consider factors such as subscription fees, per-agent pricing, and any additional costs for advanced features or add-ons.

Security And Data Privacy Features

Prioritize security and data privacy features when selecting web chat software. Ensure the software complies with relevant regulations (such as GDPR or HIPAA) and offers features like encryption, data anonymization, and access controls to protect sensitive customer information.

By considering these factors in your evaluation process, you can choose web chat software that meets your business needs, supports your growth objectives, integrates seamlessly with your existing systems, fits within your budget, and prioritizes security and data privacy.

How Emitrr Is The Best Web Chat Software

Emitrr is your go-to tool for boosting customer experiences through webchat and text messaging. Packed with a range of features and over 1000 integrations for automated tasks, it’s a rising star on review platforms like Capterra, G2, and Software Advice.

Unlike other options, Emitrr goes above and beyond webchat texting feature. Perfect for businesses aiming to save 100+ manual hours, 3x their reviews, and supercharge lead conversion by 10x. Experience the future of customer engagement with Emitrr.

Emitrr’s Chat Software empowers businesses to enhance their website conversion rates significantly by leveraging the power of text message conversations. Here’s how Emitrr helps you achieve a 30% uplift in conversions:

Convert Visitors Into Conversations

Emitrr enables you to seamlessly convert website visitors into text message conversations, ensuring that potential leads remain engaged even after they leave your website.

Automated Responses

With Emitrr, you can set up automated responses to keep conversations going, ensuring that no lead slips through the cracks. This feature helps in nurturing leads and driving conversions round the clock.

Personalized Engagement 

Emitrr allows you to personalize and customize responses during and after work hours, ensuring that you stay connected with your audience 24/7. By offering personalized interactions, you can build stronger relationships with your leads.

Brand Customization

Customize colors, messaging, and collect additional data like emails to match your brand identity and provide a personalized touch to your conversations. Emitrr ensures that every interaction reflects your brand’s personality.

Centralized Conversation Management

Emitrr provides a centralized platform for managing conversations with website leads. You can view all conversations in a single inbox, assign them to team members, and add reference notes for better context.

Efficient Response Handling

With Emitrr, you can create new message templates or use existing ones to save time while responding to frequently asked questions. This streamlines the response process and ensures consistency in communication.

Comprehensive Analytics

Emitrr offers robust analytics capabilities, allowing you to track and measure conversation metrics effectively. Gain insights into response times, lead flow from website chat, and overall conversation performance to optimize your conversion strategy.

Here’s What Makes Emitrr An Obvious Choice

Top-notch Customer Support

Emitrr is your go-to platform for unparalleled support. With lightning-fast responses and quick solutions, Emitrr outshines the competition. The tailor-made solutions empower your business to not only survive but thrive.

And their track record speaks volumes – most Emitrr customers award them a perfect 5 out of 5. Their exceptional service has won hearts and recommendations, making them the clear choice. Join the league of satisfied Emitrr customers and experience support like never before. 

1000+ CRM Integrations

Effortlessly streamlining workflows demands smooth integration with your current CRM/EMR/EHR/PMS systems. Unlike Heymarket and other options, Emitrr excels in automation thanks to its seamless integrations. 

Emitrr flawlessly incorporates your existing CRM/EMR/EHR/PMS, automating repetitive tasks and supercharging your operational efficiency. 

Avoid Surprise Charges!

Emitrr is all about keeping things simple and upfront. Our commitment to transparent pricing ensures that you’ll never be caught off guard by unexpected costs beyond your monthly plan. 

With Emitrr, there’s no need to worry about hidden fees or tricky fine print, what you see is exactly what you’ll pay. We believe in giving you a clear and hassle-free experience, so you can focus on what matters most – achieving your business goals.

Get Unlimited Users

Emitrr’s unique offering lets you seamlessly add unlimited users to any plan, a feature that comes at no extra cost. This means you can effortlessly bring more hands on deck as your business flourishes, all without worrying about your budget.

Whether you’re a small startup or an established enterprise, Emitrr empowers you to build your dream team without stretching your budget. 

Join us and experience the freedom to grow and succeed with Emitrr by your side.

Conclusion

Web chat software like Emitrr brings a host of benefits to modern customer support. From turning website visitors into text conversations to offering personalized engagement, it streamlines support operations and boosts conversion rates. With features such as automated responses and centralized management, businesses can efficiently handle customer inquiries and build stronger relationships.

In today’s digital era, adopting web chat software is vital for businesses to stay competitive and meet customer expectations. By embracing this technology, businesses can enhance their customer support operations, drive higher conversion rates, and ultimately, achieve greater success. 

Ready to experience the power of web chat software? Book a Demo with Emitrr today and revolutionize your customer engagement strategy.