Author Archives: Aditi Gupta

Chances are, you’ve already interacted with AI in customer service—maybe without even realizing it. Whether it is a chatbot helping you track an order or a voice assistant guiding you through a fix, AI is reshaping the way businesses handle … Read More

Introduction Healthcare wasn’t always as efficient as it is today.  Years ago, everything, from gathering patient records to billing was managed the old-school way — by hand, on paper, and often with a great deal of frustration.  The entire cycle … Read More

Introduction  The dental landscape in the U.S. has remained largely unchanged over the past two decades. Each year, around 45,000 Americans are diagnosed with serious oral hygiene issues, with only a 5-year survival rate. Amid life’s daily hustle, patients often … Read More

Introduction  The adoption of AI for small businesses has increased significantly in recent times, helping businesses automate repetitive tasks, streamline operations, make better decisions, and enhance customer service. It was found in a study by Deloitte and Stanford University that … Read More

Introduction  Did you know that poor reputation management can cost your business: A tainted online reputation is a ticking time bomb for a business, and ignoring it can invite dire consequences. Over the past few years — with the proliferation … Read More

Introduction  With 5 billion people using text messaging across the globe, it is fair to say that this medium of communication stands out. Why? Nowadays everyone owns a mobile phone and they find text messaging to be an easy and … Read More

Introduction  USD 31 million. That’s the estimated valuation of the global softphones market by the year 2032. The growing popularity of softphones can be attributed to factors such as improved accessibility and flexibility, reduced cost, advanced features, and opportunities to … Read More

Introduction  Are you a business owner wanting to switch from landline to VoIP? Well, considering the fact that VoIP is expected to grow at a CAGR of 10% and is here to stay, you have every reason to make this … Read More

Introduction  VoIP or Voice for Internet Protocol has revolutionized the face of digital communication for businesses across industries, irrespective of their size or type. From installing and dealing with large chunks of wires to going wireless, the paradigm shift from … Read More

Introduction  Did you just get picked for a HIPAA Compliance Audit? Don’t worry! This comprehensive guide will help you sail through this audit smoothly. This blog will offer you insights into the nitty-gritty of HIPAA compliance audit, including the reasons … Read More