Author Archives: Aditi Gupta

Introduction  Customers don’t wait anymore. They expect quick replies, zero handoffs, and the same experience no matter where or when they reach out. But the reality inside most support teams looks very different—manual processes, scattered customer data, and agents scrambling … Read More

Introduction to Conversational AI Platforms Conversational AI platforms will evolve from experimental technology to essential business tools by the end of 2025. Brands today are expected to deliver instant, human-like responses — anytime, anywhere. According to a report, the global conversational … Read More

Chances are, you’ve already interacted with AI in customer service—maybe without even realizing it. Whether it is a chatbot helping you track an order or a voice assistant guiding you through a fix, AI is reshaping the way businesses handle … Read More

Introduction to AI for Patient Engagement Are you still engaging your patients without AI? Are you still sending reminders and booking appointments manually? Is your team feeling burnt out with repetitive tasks? Not anymore! AI in patient engagement is completely … Read More

Introduction  The dental landscape in the U.S. has remained largely unchanged over the past two decades. Each year, around 45,000 Americans are diagnosed with serious oral hygiene issues, with only a 5-year survival rate. Amid life’s daily hustle, patients often … Read More

Introduction  The adoption of AI for small businesses has increased significantly in recent times, helping businesses automate repetitive tasks, streamline operations, make better decisions, and enhance customer service. It was found in a study by Deloitte and Stanford University that … Read More

Introduction  Did you know that poor reputation management can cost your business: A tainted online reputation is a ticking time bomb for a business, and ignoring it can invite dire consequences. Over the past few years — with the proliferation … Read More

Introduction  With 5 billion people using text messaging across the globe, it is fair to say that this medium of communication stands out. Why? Nowadays everyone owns a mobile phone and they find text messaging to be an easy and … Read More

Introduction When your physician discusses a diagnosis with you over the phone, most are unaware that the voice data itself is Protected Health Information (PHI). The moment a patient or healthcare provider communicates via phone call, voicemail, or text, that … Read More

USD 31 million. That’s the estimated valuation of the global softphones market by the year 2032. The growing popularity of softphones can be attributed to factors such as improved accessibility and flexibility, reduced cost, advanced features, and opportunities to scale. … Read More