Author Archives: Aditi Gupta

Introduction to Hospital Messaging Healthcare patient communication has evolved. What was once the province of phone calls, voicemail, and paper mail has increasingly moved toward quicker, more responsive methods. As patients got more technology-savvy and healthcare needs expanded, the necessity … Read More

Introduction Nonprofits thrive on community, and the community thrives on communication. The better your nonprofit connects with people, the greater the impact it can make. It’s a sure-shot way to turn a good cause into a full-blown movement. And, in … Read More

Introduction The rise of artificial intelligence (AI) has led to significant shifts across industries, and the call center sector is no exception. The use of AI in call centres has rapidly expanded, driven by the desire to streamline operations, reduce … Read More

Introduction Hiring teams are under pressure. From endless resume screening to delayed candidate follow-ups and messy scheduling coordination, manual tasks are eating up time that should be spent on high-value work. Traditional automation has helped a little, but it’s not … Read More

Introduction If you’ve been nodding all along, it’s time to make AI your ally. AI, or Artificial Intelligence, is nothing short of a “watershed” in the history of customer service technology, helping call centers do away with manual labor, poor … Read More

Brief Synopsis EHRs, or Electronic Health Record Systems, were touted as “revolutionary” for being a “reservoir,” a “one-stop shop,” for patient data, giving healthcare providers and facilities a clear, 360-degree picture of medical histories and care lifecycles. But they fell … Read More

Introduction  Customers don’t wait anymore. They expect quick replies, zero handoffs, and the same experience no matter where or when they reach out. But the reality inside most support teams looks very different—manual processes, scattered customer data, and agents scrambling … Read More

Introduction to Conversational AI Platforms Conversational AI platforms will evolve from experimental technology to essential business tools by the end of 2025. Brands today are expected to deliver instant, human-like responses — anytime, anywhere. According to a report, the global conversational … Read More

Chances are, you’ve already interacted with AI in customer service—maybe without even realizing it. Whether it is a chatbot helping you track an order or a voice assistant guiding you through a fix, AI is reshaping the way businesses handle … Read More

Introduction to AI for Patient Engagement Are you still engaging your patients without AI? Are you still sending reminders and booking appointments manually? Is your team feeling burnt out with repetitive tasks? Not anymore! AI in patient engagement is completely … Read More