Author Archives: Aditi Gupta

Introduction HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems, which is a patient satisfaction survey administered by healthcare practitioners and/or facilities. This survey is standardized, national, and publicly reported, and allows comparisons of hospitals on various areas of … Read More

Introduction  Veterinary phone systems have proven to be a great way for veterinary practices to boost client communication. In addition to providing excellent care to your furry friends, it is also crucial to ensure smooth communication with your staff as … Read More

Introduction  Are you looking for a robust alternative to Acuity Scheduling? Well, it’s only natural for you as a business owner to want a smart scheduling software that meets all your scheduling needs without burning a hole in your pocket. … Read More

Introduction Understanding patient experiences is crucial for improving care quality, satisfaction, and overall operational success. While healthcare providers often focus on medical outcomes, patient feedback offers invaluable insights into how to improve services beyond clinical care. In fact, 77% of … Read More

Introduction If your business has attempted conventional marketing without stellar results, now may be the time for you to embrace SMS marketing as a fresh approach. However, before you dismiss it, consider the following data on texting and the advantages of SMS … Read More

Introduction If your life runs on your cell phone for communication, banking, business, or legal purposes; searching for important texts and finding them missing can create panic and cause disruptions.  Imagine that a friend of yours had sent you some … Read More

Introduction “SMS is not just a tool; it’s a lifeline for businesses to connect with their customers, providing immediate feedback and fostering loyalty.” – Marc Benioff, Co-Founder and CEO of Salesforce Missed appointments are more than a minor inconvenience; they … Read More

Introduction For healthcare organizations, it is utterly imperative to track patient engagement. In a report, it came to light that healthcare organizations are underperforming on key performance indicators in the healthcare continuum. Healthcare professionals need to manage the institution and include … Read More

Introduction to patient volume The most vital part of a practice’s growth is the number of patients it can bring in. A constant flow of patients will help ensure that your practice keeps running smoothly. Patient volume refers to the … Read More

Increasing patient engagement Increasing patient engagement is the cornerstone to building a credible practice and improving healthcare outcomes. It means opening doors to more word-of-mouth referrals, better patient retention rates, improved patient satisfaction, increased revenue, enhanced online reputation, and better health outcomes.  Interesting fact … Read More