Author Archives: Aditi Gupta

Introduction  For a busy medical practice, your phone line is the first-and most important-means of communication. Patients call to make appointments, change their appointment times, request refills, ask questions about their bills, or speak with a nurse. But when your … Read More

Introduction “Do you remember when fax machines were the clunky backbone of office communication? Those days are in the past. ” In an era of cloud-based workflows and mobile connectivity, replacing old-fashioned fax machine services with online fax services has … Read More

Introduction In today’s fast-paced digital era, traditional fax services are mere antiques, only to be replaced by seamless cloud-based alternatives that enable you to share sensitive information instantly. For years, HelloFax has been one of the most popular and reliable online fax … Read More

Introduction In a time when digital communication and regulatory compliance are more crucial than ever, OpenText RightFax, an old-fashioned fax server, continues to meet the needs of many organizations, but it’s not the best option for some if you’re a … Read More

Introduction In this age of rapidly shifting digital workflows, you might think that faxing is a thing of the past, but in many sectors, it is very much alive. Businesses still use faxing for contracts, medical documents, legal documents, and … Read More

Introduction It may seem easy to leave a voicemail message, but in healthcare, even a few extra words or an insecure voicemail platform can lead to serious HIPAA voicemail violations and costly penalties. Under HIPAA guidelines for voicemails, healthcare organizations … Read More

Introduction “When your calendar becomes a liability, not just a tool, it’s time for HIPAA-safe scheduling.” Scheduling an appointment in healthcare and other regulated industries is not just a logistical exercise; you are also taking care of some sensitive patient … Read More

Introduction In today’s fast-paced communication environment, business communications extend beyond voice or SMS. Teams require a comprehensive, programmable, and scalable company-wide solution that seamlessly integrates with their workflows and technology stack. That’s where Bandwidth, a carrier-grade communications API provider, comes … Read More

Introduction Podium is a messaging platform that offers companies a platform to engage with customers and streamline their messaging workflows.  However, as businesses evolve and their needs change, exploring alternatives to Podium becomes imperative to ensure continued growth and efficiency.  … Read More

Introduction Rich Communication Services (RCS) messaging is transforming how businesses connect with their customers, moving beyond traditional SMS to offer interactive, media-rich, and branded conversations. Unlike standard text messages, RCS allows companies to include images, buttons, carousels, and read receipts, … Read More