Author Archives: Shruti Subramanian

Today, we manage all major communications from our computers, calls, chats, video conferences, emails, etc. However, receiving texts on a computer is one important communication channel that is not as easily integrated with a computer and as a result, as … Read More

Introduction  Depending on the size of the establishment, restaurants can receive anywhere from 20 to 200+ calls in a day. This huge number is a reflection of the fact that when it comes to restaurants, customers want to pick up … Read More

Introduction Does the all-too-familiar tone of the notification on your phone drive you to pick it up and check the notification? Studies suggest that the notification sound sends an emergency signal in the body, forcing us to immediately check our phones as … Read More

Introduction  Patient communication can take many forms, be it face-to-face, on the phone, email, text, or voicemail. One major component of patient communication is being compliant with HIPAA guidelines. HIPAA guidelines are put in place to protect patient’s privacy and … Read More

Introduction  Appointment reminders are crucial in healthcare as they significantly impact patient attendance, satisfaction, and overall healthcare outcomes. There are multiple ways to implement appointment reminders and multiple use cases of reminders as well. You can inform patients of their … Read More

Introduction An industry like healthcare requires that patients feel a sense of trust in the provider, hospital, or clinic they frequent. The onus lies with the healthcare organization to help ease the patient’s mind and decision-making process by proving that … Read More

Introduction  A great customer journey is a factor of not only the customer’s experience at your restaurant but also their experience before and after dining with your establishment.  The pre-dining experience allows customers to avail offers, ensure their reservations are … Read More

Introduction  The first step of the patient journey, as soon as they enter a healthcare organization, is the check-in process. Their experience during the check-in process usually ends up setting the tone for the rest of the visit. This is … Read More

Introduction With everyone being busy and occupied in one’s life, it is only natural that a few important things slip from the crack and down into oblivion. As dramatic as that might sound, it holds true as most people forget … Read More

Introduction  An auto repair shop, like the services it offers, should run like a well-oiled machine to provide the best services to its customers. A tool that would help such a business in this quest is an automotive scheduling software … Read More