Author Archives: Shruti Subramanian

Introduction Handling phone calls can really shape a customer’s experience – for better or worse. Picture this: someone calls your business with a billing question. They get stuck in a long phone menu, finally reach a person…only to hear, “Oops, … Read More

Introduction Imagine you’re running a small business and waiting for an important client call, but you also need to step out for a quick delivery. What do you do? Just use call forwarding to send that call to your mobile, … Read More

Introduction  Ever tried managing a full day of patients, follow-ups, and appointment reminders, all while answering calls and chasing reviews? That’s when most practitioners realise they don’t just need another phone system. They need a communication partner. Adit is one … Read More

Introduction  Picture this – it’s Monday morning, the clinic’s buzzing, the phone won’t stop ringing, and patients keep asking about their appointments. Meanwhile, your team’s trying to handle calls, send reminders, and reply to follow-ups all at once. Phew, sounds … Read More

Introduction Picture this: you’re about to send an update to your customers. So now do you blast it out to everyone all at once? Or you’d rather start a chat where people can actually talk back? Friends, this is where … Read More

Introduction You know those days when your schedule just goes completely off track? One client cancels, another grabs the wrong slot, and suddenly your whole day’s upside down. That’s when a tool like SimplyBook.me can really save you. It takes … Read More

Introduction If you’ve spent any time working in healthcare, you’ve probably come across Spruce Health. It’s that go-to platform a lot of clinics use to handle pretty much everything: calling patients, texting updates, and even doing telehealth visits, all from … Read More

Introduction to VoIP for Optometrists Running an optometry practice means juggling endless calls. Patients just want quick answers, staff want things to run smoother, and doctors are hoping for fewer headaches along the way. Traditional landlines just can’t keep up! … Read More

Introduction Running a pediatric clinic is fulfilling, but it gets overwhelming fast. The phone is always buzzing with parent questions, missed appointments throw the day off, and staff end up buried in forms. Lately, many clinics have started exploring AI … Read More

Introduction Pediatrics has never been about precision, patience, and a gargantuan sense of responsibility. Unlike adult medicine, where the patient can simply recite the symptoms, pediatrics is working with kids who cannot always put into words the way they feel. … Read More