Author Archives: Shruti Subramanian

Introduction Ever called a business, got transferred around, and had to explain your issue three times? Isn’t that the worst?! Traditional call transfers can be slow, confusing, and honestly just frustrating. That’s where AI steps in to save the day. … Read More

Introduction Call forwarding is super handy when you can’t answer the phone. You’ve probably asked yourself how do I forward my calls or played around with call-forwarding settings before heading into a meeting or stepping away from your desk. But … Read More

Introduction Handling phone calls can really shape a customer’s experience – for better or worse. Picture this: someone calls your business with a billing question. They get stuck in a long phone menu, finally reach a person…only to hear, “Oops, … Read More

Introduction Imagine you’re running a small business and waiting for an important client call, but you also need to step out for a quick delivery. What do you do? Just use call forwarding to send that call to your mobile, … Read More

Introduction  Ever tried managing a full day of patients, follow-ups, and appointment reminders, all while answering calls and chasing reviews? That’s when most practitioners realise they don’t just need another phone system. They need a communication partner. Adit is one … Read More

Introduction  Picture this – it’s Monday morning, the clinic’s buzzing, the phone won’t stop ringing, and patients keep asking about their appointments. Meanwhile, your team’s trying to handle calls, send reminders, and reply to follow-ups all at once. Phew, sounds … Read More

Introduction Picture this: you’re about to send an update to your customers. So now do you blast it out to everyone all at once? Or you’d rather start a chat where people can actually talk back? Friends, this is where … Read More

Introduction You know those days when your schedule just goes completely off track? One client cancels, another grabs the wrong slot, and suddenly your whole day’s upside down. That’s when a tool like SimplyBook.me can really save you. It takes … Read More

Introduction If you’ve spent any time working in healthcare, you’ve probably come across Spruce Health. It’s that go-to platform a lot of clinics use to handle pretty much everything: calling patients, texting updates, and even doing telehealth visits, all from … Read More

Introduction to VoIP for Optometrists Running an optometry practice means juggling endless calls. Patients just want quick answers, staff want things to run smoother, and doctors are hoping for fewer headaches along the way. Traditional landlines just can’t keep up! … Read More