Author Archives: Shruti Subramanian

Introduction Business communication has undergone dramatic changes since the days of the traditional landline powered by the Public Switched Telephone Network (PSTN). Once hailed as reliable and with connectivity across the globe, PSTN was the lifeline of voice communication for … Read More

Introduction In today’s fast-paced healthcare industry, delivering seamless patient communication is as important as providing top-notch medical care. But how do healthcare providers manage growing call volumes while maintaining service quality? That’s where healthcare call center software makes all the … Read More

Introduction Effective communication often hinges on personal connections in today’s fast-paced digital world. Peer-to-Peer (P2P) texting platforms revolutionize how organizations engage with their audience by offering a direct, conversational, and personalized approach. Unlike one-size-fits-all messages, P2P texting enables real-time, tailored … Read More

Introduction  From memes to gifs, shorts, and reels to long-form YT content, videos are everywhere! If you don’t believe it, here are some stats that may sway your thinking.  Suffice it to say, videos are here to stay, if not … Read More

Introduction Effective communication is the backbone of government operations, directly impacting decision-making, public service delivery, and emergency response capabilities. Traditional telephony systems, while functional, often fall short of meeting the modern demands for scalability, cost-efficiency, and advanced features. This is … Read More

Introduction  In today’s fast-paced business landscape, efficient communication is the backbone of success. Whether it’s a small business or a large call center, ensuring that customers are connected to the right team or agent is crucial for maintaining satisfaction and … Read More

Introduction to Call Transfers in VoIP Call transfer is a must for any business relying on calls in this time and age. Be it managing a high volume of incoming calls or connecting a customer with the right person who … Read More

Introduction  Speeding up processes in an office can be done on both your end and the caller’s end with the help of an IVR. The accurate selection of menu options by the caller ensures that their queries are resolved quickly … Read More

What are Phone Systems for Insurance Agencies? Are traditional landlines holding your insurance agency back? It’s time to upgrade to a smarter, more efficient communication system! Modern phone solutions like VoIP (Voice over Internet Protocol) are redefining how insurance agencies … Read More

Introduction  As businesses grow, communication systems become a critical aspect of daily operations. Choosing between PBX vs VoIP can be a daunting task. Both technologies offer unique advantages and drawbacks, making the decision challenging without proper insight. PBX systems rely … Read More