Author Archives: Shruti Subramanian

Introduction  Patient communication can take many forms, be it face-to-face, on the phone, email, text, or voicemail. One major component of patient communication is being compliant with HIPAA guidelines. HIPAA guidelines are put in place to protect patient’s privacy and … Read More

Introduction  Appointment reminders are crucial in healthcare as they significantly impact patient attendance, satisfaction, and overall healthcare outcomes. There are multiple ways to implement appointment reminders and multiple use cases of reminders as well. You can inform patients of their … Read More

Introduction An industry like healthcare requires that patients feel a sense of trust in the provider, hospital, or clinic they frequent. The onus lies with the healthcare organization to help ease the patient’s mind and decision-making process by proving that … Read More

Introduction  A great customer journey is a factor of not only the customer’s experience at your restaurant but also their experience before and after dining with your establishment.  The pre-dining experience allows customers to avail offers, ensure their reservations are … Read More

Introduction  The first step of the patient journey, as soon as they enter a healthcare organization, is the check-in process. Their experience during the check-in process usually ends up setting the tone for the rest of the visit. This is … Read More

Introduction With everyone being busy and occupied in one’s life, it is only natural that a few important things slip from the crack and down into oblivion. As dramatic as that might sound, it holds true as most people forget … Read More

Introduction  An auto repair shop, like the services it offers, should run like a well-oiled machine to provide the best services to its customers. A tool that would help such a business in this quest is an automotive scheduling software … Read More

What is a HIPAA-Compliant Phone Service?  With the introduction of VOIP, more and more organizations have been moving away from traditional phones. This is largely because VOIP services cost much less than traditional phones, and require no hardware setup to … Read More

Introduction Patient scheduling software puts the onus in the hands of patients and empowers them to schedule appointments through various available methods. Patients can easily choose the type of appointment, whether it be an annual visit, a regular checkup for … Read More

Introduction  As a healthcare practice, it is your duty to safeguard all patient information. Due to privacy and security concerns, a lot of healthcare providers are investing in secure texting apps. If you are new to this and wish to … Read More