Author Archives: Tuba Bashte

Introduction Have you ever tried calling your insurance provider with a question about prior authorization or billing? You probably already know how frustrating it can be: long wait times, endless transfers, and still no clear answer. You are not alone. … Read More

Introduction It is not always easy to talk to someone about health insurance. There is paperwork, policies, and a lot of unfamiliar terms for a layman to understand. For many people, a call to the insurance company is made when … Read More

Overview Of Review and Reputation Management for Medical Device Companies 93% of customers say online reviews influence their buying decisions for critical purchases such as medical devices. Online reputation directly impacts trust, credibility, and long-term partnerships with your customers. A … Read More

Overview Of Online Scheduling for Medical Device Companies Scheduling is a significant part of day-to-day operations at a medical device company. Setting up demos, confirming maintenance visits, or coordinating device setup, the list goes on, and so do the chances … Read More

Introduction to Voicemail for Medical Device Companies When someone reaches your voicemail, it is still part of the conversation. The same consideration and care that you put into every other customer interaction should be reflected in your voicemail greetings for … Read More

Introduction The stringent regulations, short turnaround times, supply chain problems, and constant coordination with healthcare providers complicate daily operations for medical device companies. Inadequate appointment scheduling leads to delays in care and even compromises patient safety by adding more complications … Read More

Introduction Have you ever looked up a medical device online and changed your mind because of the reviews? That is the power of review and reputation management for medical device companies. Today, what customers say publicly can directly shape your … Read More

Overview Of VoIP for Medical Device Companies A missed call might not seem like a big deal. But in medical device companies? It may lead to a delayed order update, a missed pickup reminder, or a frustrated customer still waiting … Read More

Introduction  70% of customer loyalty is driven by how well companies communicate rather than by their products. And in medical device companies, trust, support, and quick response are critical. With growing demand and complex workflows, traditional phone systems for healthcare … Read More

Introduction Texting is one of the most effective means for medical device companies to stay connected with their customers. As medical texting grows into a key part of modern workflows, SMS has evolved into a go-to tool for many business … Read More