Top 10 Conversational AI Platforms for 2025: Detailed Guide + Comparison

Introduction

Conversational AI platforms will evolve from experimental technology to essential business tools by the end of 2025. Brands today are expected to deliver instant, human-like responses — anytime, anywhere.

According to a report, the global conversational AI market is projected to reach almost $50 billion by 2030, showcasing the rapid adoption and transformative potential of this technology.

However, choosing the right platform today is important. It can help you automate customer service, generate leads, increase user satisfaction, and optimize operational efficiency.

In this detailed guide, we’ll explore what conversational AI platforms are, their benefits, and how they work, and compare the Top 10 conversational AI platforms for 2025.

What is a Conversational AI Platform?

A conversational AI platform is a comprehensive suite of tools and technologies that enables businesses to build, deploy, and manage AI-powered conversational interfaces. These interfaces, often in the form of chatbots or virtual assistants, can interact with customers or employees through various channels using natural language.

At its core, a conversational AI platform leverages natural language processing (NLP), machine learning (ML), and other AI techniques to understand user intent, generate relevant responses, and carry on meaningful dialogues.

Benefits of Conversational AI Platforms

Implementing conversational AI platforms offers a multitude of benefits for businesses across industries:

• Enhanced Customer Experience: Conversational AI gives your customers instant responses, anytime—day or night. It can personalize answers based on user data, making the interaction feel more human. This helps increase satisfaction and builds trust over time.
• Increased Efficiency: Instead of having support agents handle every repetitive query (like appointment scheduling or basic FAQs), conversational AI takes over. Your team can then focus on complex cases or tasks that need human involvement, speeding up response times and reducing backlog.
• Cost Reduction: You can handle more queries without increasing headcount. Since conversational AI can respond to thousands of users at once, you reduce the need for a large support team, especially during non-working hours or seasonal spikes.
• Improved Lead Generation and Sales: AI-powered chatbots can engage website visitors, answer product or pricing questions, and guide users through the buying process in real-time. This helps reduce drop-offs and improves conversion rates.
• Valuable Data Insights: Conversational AI tools collect and analyze customer conversations to uncover what people are asking, where they’re getting stuck, or what they care about. You can use this data to fine-tune marketing, support, and product development.
• Omnichannel Presence: Conversational AI works across platforms—your website, WhatsApp, Facebook Messenger, or mobile app. This means customers get consistent answers and support no matter how they reach out, which helps maintain brand credibility.

How Does a Conversational AI Platform Work?

A conversational AI platform typically works through a series of interconnected stages:

1. Input Processing: The platform receives user input in the form of text or voice through a designated channel.
2. Natural Language Understanding (NLU): The AI engine analyzes the input to understand the user’s intent, identify key entities, and extract relevant information. This involves techniques like sentiment analysis to gauge the user’s emotional tone.
3. Dialogue Management: Based on the understood intent and the context of the conversation, the platform determines the most appropriate response and manages the flow of the dialogue.
4. Natural Language Generation (NLG): The AI generates a human-like response in natural language, tailored to the user’s query and the conversation context.
5. Output Generation: The platform delivers the generated response to the user through the same or a different communication channel, such as text or synthesized speech.

These stages are powered by sophisticated algorithms and machine learning models that are trained on vast amounts of data to continuously improve their accuracy and conversational abilities.

Top 10 Conversational AI Platforms in 2025

As we move further into 2025, here are the top 10 conversational AI platforms that businesses should consider:

Platform	Best For	Standout Feature
Emitrr	Service-based SMBs	Multi-channel communication and hyper-personalization
Dialpad	Unified business communications	AI-powered real-time transcription and analysis
Sprinklr	Enterprise customer experience management	Unified AI across multiple channels
Cognigy.AI	Enterprise contact centers	Low-code AI automation with agentic AI features
Kore.AI	Enterprise virtual assistants	Advanced NLP capabilities and low-code customization
Haptik.AI	Enterprise customer engagement	Pre-built chatbot templates and robust integrations
Boost.AI	Scalable AI for large support teams	Self-learning AI models and Nordic language support
Conversica	Revenue generation across the customer lifecycle	Dynamic two-way AI conversations
Yellow.AI	Omnichannel service automation	Pre-built industry solutions and Voice AI
Sendbird	In-app messaging with conversational AI	Customizable chatbot interface and rich messaging

1. Emitrr AI

Emitrr AI is a smart cloud communication platform specifically designed for service-based small and medium-sized businesses (SMBs). It aims to automate customer interactions across various channels, including calls, SMS, email, and social media, providing a centralized system for managing communication, reminders, follow-ups, and customer reviews.

Emitrr focuses on delivering hyper-personalized experiences and streamlining workflows for businesses looking to enhance customer engagement and operational efficiency.

Features:

• Multi-channel communication: Manages interactions across SMS, calls, email, WhatsApp, and more from a single dashboard.
• Intelligent call routing: Automatically directs calls to the appropriate department or agent based on customer needs.
• Automated SMS and email campaigns: Enables personalized outreach for marketing, reminders, and follow-ups.
• CRM and business tool integrations: Seamlessly connects with over 1000 platforms for efficient customer data management.
• Feedback and survey tools: Collects post-service feedback effortlessly to improve customer satisfaction.
• Internal communication dashboard: Centralized space to manage and track all team communication.
• Multi-language support: Provides AI-driven responses in multiple languages to serve a global customer base.

Pros:

• Reduces the need for extra customer support agents by automating routine inquiries.
• Ensures businesses never miss a call or inquiry, even after hours or during holidays.  
• Designed for easy setup, management, and customization without extensive technical expertise.  
• Allows businesses to tailor responses and communication flows to individual customer needs.

Cons:

• Some advanced functionalities might still be under development.

Support Channels:

Email, phone, live chat on the website, extensive knowledge base, FAQs, and SMS support.

Pricing Plans:

• Standard Plan ($20/user/month): Includes 1,000 minutes, mobile app, call routing, queues, recording, and business hours routing. Best for teams needing essential call management without extra cost.
• Professional Plan ($25/user/month): Adds IVR, call transcription, auto-text for missed calls, conference calling, and HIPAA compliance. Ideal for businesses that need advanced tools for better service and secure communication.

Emitrr also offers a free demo to help you decide if it’s the right fit for your business.

Reviews:

4.7 out of 5 stars on G2

2. Dialpad

Dialpad is a cloud-based communication platform that integrates AI to provide voice, video, and messaging solutions. Its AI Contact Center offers real-time transcription and sentiment analysis, transforming customer interactions.​

Features:

• AI Voice Intelligence: Provides real-time transcription and coaching during calls.​
• Omnichannel Contact Center: Supports customer interactions via voice, chat, and email.​
• Automated Quality Assurance: Monitors and evaluates call quality automatically.
• Smart Call Routing: Directs calls based on AI-detected customer needs.​
• Remote Work Support: Cloud-based setup facilitates remote team operations.​

Pros:

• The Standard plan offers unlimited calling and messaging at a competitive price point.  
• Built-in AI provides valuable features like real-time transcription, coaching, and sentiment analysis.  
• Consolidates various communication tools into a single, easy-to-use workspace.  

Cons:

• Some users have reported issues with customer support responsiveness and resolution.  
• Some complaints exist regarding call quality and occasional dropped calls.  
• Users have noted limited control over features like managing contacts in the internal directory.

Support Channels: Support is provided through email, live chat, and a comprehensive knowledge base.

Pricing Plans:

Dialpad AI Contact Center provides flexible pricing across three tiers:

• Standard Plan: $15/user/month (billed annually)
• Pro Plan: $25/user/month (billed annually)
• Enterprise Plan: Custom pricing based on specific business needs

Reviews:  4.4 out of 5 stars on G2

3. Sprinklr

Sprinklr offers a unified customer experience management (Unified-CXM) platform that includes a robust conversational AI platform designed to revolutionize customer service through advanced chat and voice bots. It aims to enable seamless self-service for complex customer service scenarios, significantly reducing the need for human agents.  

Features:

• Contextual Conversations: Handles out-of-context queries and seamlessly resumes interrupted conversations, providing a more natural flow.  
• Conversational Commerce: Enables virtual assistants to suggest products and AI-powered sales specialists to offer advice, driving sales through conversations.  
• In-Platform Testing: Allows users to refine bot performance by detecting and addressing potential issues in real-time before deployment.  
• Omnichannel Support: Provides a unified brand experience across 25+ channels, including voice, and supports 100+ languages.  
• Seamless Human-Bot Handover: Facilitates smooth transitions to live agent support when necessary, ensuring complete context is transferred.  

Pros:

• Excellent for enterprises managing multiple social profiles across numerous channels.  
• Offers detailed insights into customer interactions and campaign performance.  
• Known for its enterprise-grade configurability and ability to tailor solutions to specific needs.  

Cons:

• The platform can be complex and may require significant training and onboarding.  
• Often cited as one of the more expensive options, especially for smaller teams.  
• Some users have reported occasional performance issues.  

Support Channels: Sprinklr offers support through its help center, community forums, and direct support channels, including email and phone for enterprise clients. 

Pricing Plans: Sprinklr offers tailored pricing depending on your business requirements. To get a quote, you’ll need to reach out to their team directly. A 30-day free trial is also available.

Reviews:  4.3 out of 5 stars on G2.

Source

4. Cognigy.AI

Cognigy. AI is an AI Agent platform for enterprise contact centers, combining Generative and Conversational AI to create AI Agents that deliver instant, hyper-personalized, multilingual service across voice and digital channels. It focuses on empowering businesses to create intelligent virtual agents capable of handling complex customer interactions.  

Features:

• Low-Code Flow Builder: Provides an intuitive, low-code interface for designing complex conversational flows without extensive programming.  
• Multichannel Connectivity: Offers seamless integration across various platforms, including web, mobile, social media, and voice.  
• LLM-Driven Conversations: Leverages external large language models from providers like OpenAI and Azure OpenAI to enable more natural and dynamic interactions.  
• Cross-Channel Real-Time Translation: Can translate conversations in real-time across channels, supporting over 100 languages.  
• Knowledge Base Integration: Seamlessly integrates with existing knowledge bases to provide accurate answers to user queries.

Pros:

• Known for its exceptional capabilities in managing complex conversational flows.  
• Considered a very reliable platform with minimal disruptions.  
• The low-code interface is easy to master, allowing business users to onboard quickly.  

Cons:

• Some advanced features, like Voice Gateway and Live Agent, require separate installations.  
• Relies on external LLM providers for certain functionalities, which might introduce dependencies.  
• Building custom extensions can be challenging for non-technical users.  

Support Channels: Support is offered through in-product contextual help, a help center, email, and a support ticket system.

Pricing Plans: Cognify.ai provides custom pricing tailored to your business requirements. To get a quote, you’ll need to reach out to their team.

Reviews: 4.6 out of 5 stars on G2

5. Kore.AI

Kore.AI provides an enterprise-grade Experience Optimization (XO) Platform that automates interactions for both customers and employees across over 35 voice and digital channels in over 100 languages. It offers a no-code platform for building AI-driven experiences without deep technical expertise.  

Features:

• Multi-Engine NLP: Utilizes a proprietary multi-engine approach to Natural Language Processing for accurate intent identification and understanding.  
• GUI-Based Dialog Builder: Offers a visual dialog builder for quickly and easily designing conversation paths and integrating with external systems.  
• Omnichannel Presence: Supports communication across 30+ enterprise, social, live chat, SMS, and email channels, as well as voice assistants.  
• Virtual Assistant Analytics and Dashboard: Provides tools to measure and analyze bot performance and user behavior through a centralized dashboard.  
• Pre-built AI Agents and Templates: Offers a marketplace with various pre-built AI agents and solutions for specific business needs. 

Pros:

• Designed with a user-friendly interface that makes it simple to create and manage chatbots with minimal or no coding.  
• Built on NLP and ML, enabling it to understand user intent and provide accurate and relevant responses.  
• A highly flexible platform that can be customized to meet specific organizational needs and supports a wide range of integrations.  

Cons:

• Users have found it challenging to create multiple digital forms due to the lack of a cloning option.  
• Some users have reported encountering internal server errors when deleting bots.  
• While user-friendly for basic tasks, advanced features might require a learning curve.  

Support Channels: Support is provided through a community forum, Kore.ai Academy, and direct support channels.

Pricing Plans: Kore.ai provides custom pricing tailored to your business requirements. To get a quote, you’ll need to reach out to their team.

Reviews: 4.7 out of 5 stars on G2

6. Haptik.AI

Haptik is an Indian enterprise conversational AI platform acquired by Reliance Industries Limited, providing AI-driven, personalized conversational experiences across 20 channels and over 100 languages. It focuses on helping businesses enhance user acquisition, conversion, engagement, and satisfaction.  

Features:

• Low-Code Conversation Studio: Offers an easy-to-use, drag-and-drop interface to build and manage AI-powered conversations and convert complex workflows into intuitive journeys.  
• Industry-Specific Smart Skills: Provides a library of pre-built conversational journeys designed by experts for various industries like e-commerce, telecom, and finance.  
• Omnichannel and Multilingual Support: Delivers personalized experiences across 20+ channels and supports over 100 languages.  
• AI-Driven Personalized Experiences: Leverages AI to understand customer requirements, answer queries, and make relevant recommendations.  
• Seamless Integration with Business Platforms: Integrates with popular CRM, marketing, and help desk software like Salesforce, Zendesk, and HubSpot.  

Pros:

• Praised for its intuitive interface and ease of bot implementation.  
• Known for its responsive and supportive customer success team.  
• Effectively simulates the experience of interacting with a sales assistant, guiding customers, and boosting sales.  

Cons:

• Some users have noted limitations in the ability to customize the platform for very specific needs.  
• Some users have reported encountering occasional technical glitches.  
• Integration with certain platforms might be complex for some users.  

Support Channels: Support is offered through various channels, including a knowledge center, email, and direct contact with their support team.  

Pricing Plans: Haptik’s pricing is typically provided through custom quotes based on specific business requirements.

Reviews: 4.4 out of 5 stars on G2

7. Boost.AI

Boost.AI provides a no-code conversational AI platform designed for enterprises to automate customer service and internal support, aiming to streamline support, boost revenue, and improve customer satisfaction. It emphasizes ease of use and rapid deployment without requiring coding or developer knowledge.  

Features:

• No-Code Conversation Builder: Offers a user-friendly interface to create advanced conversation flows within minutes without needing any coding skills.  
• Omnichannel Experience: Provides 24/7 support across various channels, including websites, IVR, Slack, Zendesk, Messenger, and Microsoft Teams.  
• Unlimited Scalability: Capable of answering questions and automating actions on thousands of topics with consistent resolution rates.  
• Intuitive AI Training: Offers an easy-to-use training editor, allowing users to update their AI agent without needing data scientists or consultancy hours.  
• Pre-packaged Industry Modules: Comes with pre-built intents that address common questions in industries like banking, finance, and credit unions, ready to use from day one.  

Pros:

• The platform is very easy to set up and learn, even for employees without prior AI experience.  
• Enables organizations to get their customer service automation up and running in just hours or days.  
• The AI is remarkably accurate and can even use past chat logs to craft future responses.  

Cons:

• Some users have encountered issues while setting up the VA on their mobile app.  
• Some users desire support for more languages.  
• The admin panel has been described as inconvenient and lacking user-friendliness by some users.  

Support Channels: Support is offered through 24/7 live representatives, a knowledge base, phone support, and chat.

Pricing Plans: Boost.AI offers customized pricing plans. You can contact their team to know more.

Reviews: 4.8 out of 5 stars on G2

8. Conversica

Conversica provides AI-powered Revenue Digital Assistants (RDAs) designed to automate two-way conversations with leads, prospects, and customers across email, SMS, and chat, aiming to drive revenue growth and improve customer experience. These RDAs are trained on your business to deliver accurate and relevant responses in your brand’s tone.  

Features:

• Powerfully Human® Conversations: Delivers human-like, two-way conversations at scale across multiple channels.  
• AnswersIQ for Dynamic Engagement: This enables the platform to provide dynamic and contextual engagement with leads by pulling relevant information from websites and knowledge bases.  
• Omnichannel and Multilingual Support: Conducts tailored conversations across email, SMS, and chat in the contact’s preferred language, with dynamic language switching.  
• Integration with CRM, MAP, and CSP Platforms: Offers out-of-the-box integrations with over 50 native integrations and a robust API for seamless data exchange and workflow automation.  
• Lead Qualification and Nurturing: Proactively engage leads to assess their sales readiness, qualify them, and nurture them through the sales funnel.  

Pros:

• Users consistently praise the Conversica team for their understanding of business models and goals.  
• Ensures every lead is followed up on promptly, improving lead quality.  
• Achieves leading accuracy through a mix of proprietary, open-source, and third-party AI models.  

Cons:

• Some users have found the interface a bit complex to understand at first.  
• Achieving a completely natural AI feel might require considerable trial-and-error testing.  
• Some instances of sending double or triple information to the same customer have been reported.  

Pricing Plans: Conversica offers custom pricing based on your business requirements. To get a quote, you’ll need to reach out to their team. 

Support Channels: Support resources include a help center with documentation, video tutorials, a community forum, and direct contact with their support team via email and phone.  

Reviews: 4.5 out of 5 stars on G2

9. Yellow.AI

Yellow.AI specializes in providing an AI-powered Dynamic Automation Platform (DAP) that enables enterprises to deliver human-like conversational experiences across 35+ channels in 135+ languages. Their focus is on enhancing customer satisfaction and employee engagement through dynamic AI agents.  

Features:

• Dynamic AI Agents with DynamicNLP™: Leverages a proprietary multi-LLM AI engine to understand natural language and respond effectively in 135+ languages with high intent accuracy.  
• Omnichannel Support: Enables businesses to connect with customers on their preferred platforms across 35+ channels, including voice, chat, email, and social media.  
• No-Code/Low-Code Bot Builder: Offers a user-friendly interface with drag-and-drop functionality and pre-built templates for quick deployment of AI agents.  
• AI-Powered Agent Assist: Equips support teams with sentiment detection, coaching insights, and reply suggestions to enhance their efficiency.  
• Smart Workflow Automation: Identifies events and intents from complex messages to trigger workflows for ticket creation, escalations, and more.  

Pros:

• Users have reported smooth integration with different communication channels and reliable performance.  
• The platform’s advanced AI capabilities process natural language and respond effectively to users.  
• Many users find the platform intuitive and easy to use, with helpful and pleasant support teams.  

Cons:

• Some users have noted a contrast between the platform’s ease of use and the potential for further improvement in bot performance.  
• While many praise support, some reviews indicate that support can be okayish and could be improved.  
• Some users have noted the need for more flexibility during the project implementation phase.  

Support Channels: Support is offered through a Mia Support bot for quick answers, email support, and live agent chat. They also have a help center with documentation and FAQs.  

Pricing Plans: Yellow.ai offers two pricing options:

• Free Plan: Get started with basic features at no cost
• Enterprise Plan: Custom pricing tailored to your business needs, available upon request

Reviews: 4.4 out of 5 stars on G2

10. Sendbird

Sendbird is a conversational platform that powers in-app engagement through chat, voice, and video functionalities, including a no-code AI chatbot solution powered by OpenAI’s GPT technology. It aims to help businesses enhance customer service, boost lead generation, and increase sales.  

Features:

• No-Code AI Chatbot Builder: Offers an easy 5-step process to create and deploy a custom GPT chatbot on websites in minutes.  
• Multilingual AI Chatbot: The AI chatbot is multilingual, extending global reach and breaking down language barriers in customer service.  
• Integration with Salesforce Service Cloud: Provides an advanced chat experience with an AI chatbot designed to streamline customer interactions and increase satisfaction for Salesforce users.  
• Real-Time Chat with Rich Features: Offers features like file transfers, image and video messaging, typing indicators, and read receipts for a comprehensive chat experience.  
• Scalable Chat API: Built to be highly scalable, supporting large chat groups and handling millions of monthly interactions.   

Pros:

• Empower developers to intuitively integrate cloud communication functionality into their applications.  
• Grants fast API calls for rapid communication within applications.  
• Offers a feature-rich and reliable chat experience with various communication types supported.  

Cons:

• Often viewed as expensive compared to competitors, especially as usage scales.  
• Overage costs for exceeding monthly active users (MAU) or participant capacities are not publicly listed.  
• Some users have reported connection delays and issues with support responsiveness.  

Pricing Plans: Sendbird offers custom pricing tailored to your business requirements. To get a quote, you’ll need to contact their team directly.

Support Channels: Support is offered through a knowledge base, chat, 24/7 live representatives for higher-tier plans, and community support forums

Reviews: 4.5 out of 5 stars on G2

How Do You Choose the Right Conversational AI Platform for Your Business?

Choosing a conversational AI platform isn’t just about features—it’s about how well it fits your use case, tools, and team. A good platform should reduce manual effort, improve user experience, and be easy to manage. Here’s what to look for:

• Clear Use Case: Identify what you want the platform to do—customer support, lead qualification, internal helpdesk, etc. Focus on tools built for that specific need instead of chasing all-in-one solutions.
  
• Relevant Channel Support: Look for platforms that support the channels your customers use—live chat, WhatsApp, voice, etc., not just a long list of options.
  
• Strong NLU: Test how the platform handles real conversations, including typos or vague queries. Weak NLU leads to poor user experience and higher fallback to human agents.
  
• Easy Workflow Management: Choose a platform that your non-tech team can update without needing developer help every time.
  
• Good Integrations: It should connect easily with tools you already use like your CRM, helpdesk, or internal systems. Poor integrations slow things down and increase costs.
  
• Smooth Human Handoff: The platform should pass conversations to agents with full context so users don’t have to repeat themselves.
  
• Useful Reporting: Look for reporting that shows real insights, like where users drop off or what queries fail, so you can fix and improve quickly.
  
• Data Privacy & Compliance: If you handle sensitive data, check for compliance with regulations like GDPR (for user data protection) or HIPAA (for healthcare data). Ask how data is stored and who can access it.

Why Emitrr is the Best Conversational AI Platform

Emitrr stands out because it’s built for small, service-based businesses that can’t afford to miss calls or waste time on repetitive tasks. It’s not just a chatbot—it works like a smart assistant that handles real customer needs like bookings, reminders, follow-ups, and FAQs. Here’s why it works better than most platforms:

• Built for Real Conversations: Emitrr doesn’t just respond—it understands and handles common customer queries like booking an appointment, asking about insurance, or checking office hours using AI (artificial intelligence). This cuts down on manual replies and saves your staff time.
• Missed Call Texting: Every missed call triggers an automatic two-way SMS. This means you stay connected even after hours or on weekends, and customers get a response without needing to leave a voicemail.
• Appointment Booking and Reminders: Customers can schedule, reschedule, or get reminders without talking to a person. This reduces no-shows and keeps your calendar full.
• Useful Automation, Not Just Features: Emitrr’s automations—like voicemail drops, bulk SMS, canned responses, and follow-ups—are built for small teams. You don’t need a developer or a tech team to set it up or make changes.
• Multi-User Access and Smart Routing: If you work with a small team, everyone can handle conversations. Messages are routed to the right person or department automatically.

Frequently Asked Questions

Conclusion

Choosing the right conversational AI platform comes down to how well it fits your business goals, team size, and customer expectations. The platforms listed here offer different strengths—some focus on automation, others on live chat, voice, or integrations.

Narrow down your priorities, test a few with free trials or demos, and go with the one that saves time, reduces manual work, and helps you respond faster. For example, Emitrr gives you a smart, simple way to handle high volumes of customer communication without adding to your workload. It’s practical, reliable, and focused on the parts of your business that matter—calls, appointments, follow-ups, and responses.

Schedule Your Free Emitrr Demo Here