Dialpad vs 8×8 vs Emitrr: Which is the Better VoIP Solution? 

Introduction

Are you a business looking for an intelligent VoIP solution but are confused between Dialpad and 8×8? Well, it is time you broaden your horizons and explore what each of these platforms has to offer. In this blog, we will help you get a comprehensive understanding of Dialpad and 8×8, and draw a comparison based on their features, pricing, pros, cons, and more. Stay tuned to make an informed choice! 

What is Dialpad?

Dialpad is a cloud-based VoIP communication platform designed for businesses of all sizes. It offers voice, messaging, and AI-powered tools to enhance collaboration and streamline customer interactions. With AI-driven insights, flexible integrations, and a user-friendly interface, Dialpad aims to improve productivity and communication efficiency.

What is 8×8?

8×8 is a cloud-based VoIP and unified communications provider offering business phone systems, video conferencing, and team messaging. It provides essential calling features like call routing, call recording, and voicemail transcription, making it a viable option for businesses needing a flexible communication solution.

Dialpad vs 8×8: Feature comparison

Let’s dive into a detailed comparison of the features offered by both platforms, examining them one by one:

Dialpad Features

• Call Forwarding – Redirect calls to another number or device.
• Call Routing – Ensure incoming calls are directed to the right person or department.
• Call Recording – Record and store calls for future reference and quality assurance.
• Call Conferencing – Host multi-party calls for collaboration.
• IVR Menu / Call Tree – Interactive voice response to guide callers to the right destination.
• Voicemail Transcription – Convert voicemails into readable text.
• Team Chat – Internal messaging system for better team communication.
• Two-way Texting – Send and receive text messages for business communication.

8×8 Features

• Call Forwarding – Redirect incoming calls to another number to ensure availability.
• Call Routing – Automatically distribute incoming calls to the right department or agent.
• Call Queuing – Manage incoming calls by placing them in a queue until an agent is available.
• Call Recording – Record calls for compliance, training, or review purposes.
• Call Conferencing – Enable multiple participants to join a call for collaboration.
• User Extensions – Assign individual extensions for employees within the system.
• Business Working Hours Set Up – Configure availability based on working hours.
• Multi-location Set Up – Manage calls and communication across different office locations.
• Auto Attendants – Provide an automated system to direct callers to the right department.
• Voicemail Transcription – Convert voicemail messages into text for easier review.

Here is a quick comparison of the features of Dialpad, 8×8, and Emitrr:

Features	Dialpad	8×8	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	No	Yes	Yes
Call Queuing Groups	No	No	Yes
IVR Menu/ Call Tree	Yes	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	No	Yes	Yes
Business Working Hours Set Up	No	Yes	Yes
Multi-location Set Up	No	Yes	Yes
Auto Attendants	No	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	No	Yes
Group Texting	No	No	Yes
Webchat-to-Text	No	No	Yes
Team Chat	Yes	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-responders	No	No	Yes
AI Receptionist	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	No	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Dialpad vs 8×8: Pricing comparison

Dialpad Pricing

Dialpad offers three pricing options starting at $27 per user per month and going up to $35 per user per month

8×8 Pricing

8X8 entails 4 core pricing plans: Contact Center, CX Beyond the Contact Center, Communications APIs, and Unified Communications. However, 8X8’s pricing is not available, so you can request a quote from them based on your business needs. 

Dialpad vs 8×8: Pros and cons

Let’s explore the pros and cons of Dialpad and 8×8  to find out which platform suits your needs best:

Dialpad Pros

• Cloud-Based Convenience – Allows businesses to manage calls and communication without relying on traditional phone systems.
• User-Friendly Design – Offers a modern interface that is relatively easy to navigate.
• Good for Remote and Hybrid Teams – Enables teams to stay connected regardless of location.
• Decent Call Quality – Generally provides clear audio when the network conditions are stable.

Dialpad Cons

• Frequent Call Drops & Connectivity Issues – Users experience lag, dropped calls, and unreliable connections.
• Buggy Conferencing & Call Routing Problems – Issues with call conferencing, routing, and overall call management.
• Poor Customer Support – Complaints about terrible service, misleading support, and unhelpful responses.
• Expensive with Hidden Charges – High pricing, extra charges, and unreasonable billing practices.
• Limited Features & Misleading Advertising – Lacks common VoIP features, with fewer capabilities than promised.
• Clunky System & Integration Issues – Not robust, has unorganized message threads, and integration problems.

8×8 Pros

• Reliable Call Connectivity – Offers a stable VoIP system for businesses with minimal downtime.
• Cloud-Based System – Allows remote and hybrid teams to stay connected.
• Good Call Quality – Generally provides clear audio for calls and conferencing.
• International Calling Capabilities – Supports global communication for businesses with overseas clients.

8×8 Cons

• Poor Customer Support – Long wait times and unhelpful responses when resolving issues.
• Frequent Call Drops & Connectivity Issues – Users report dropped calls and lagging connections.
• Difficult Setup & Onboarding – The system can be complicated to configure, especially for non-technical users.
• Buggy & Glitchy Platform – Users experience software bugs, including problems with call routing and voicemail.
• Unintuitive Interface – Navigation and usability are not user-friendly, making simple tasks cumbersome.
• Limited Texting & Messaging Features – No two-way texting or group messaging, limiting communication options.
• Billing & Cancellation Issues – Complaints about hidden fees, contract obligations, and difficulties canceling services.
• Unreliable Mobile App – The mobile app often crashes, making it hard to stay connected on the go.
• Lack of Advanced Features – No AI-powered tools or automation, making it less competitive compared to alternatives.

When to use Dialpad?

Choose Dialpad if you are looking for an all-in-one communication tool that allows you to place calls, send SMS, and conduct video meetings. Dialpad is an AI-integrated voice call system, and so it also comes with advanced features such as real-time call transcriptions, which help in enhancing customer experience and interaction and is ideal for businesses looking for such advanced functionality. However, you may face issues like frequent call drops, call routing problems and other such issues with this clunky software. 

When to use 8×8?

8×8 is a good choice for remote or hybrid teams as the software is known for offering stable connections. 8×8 supports global communication for businesses with overseas clients as well, making it an ideal option for remote teams or hybrid teams. However, if you also want texting capabilities, a mobile app, and easy-to-use software, then 8×8 may not be a good choice for you, and considering an option like Emitrr may be a much better option. 

Emitrr: The Better Alternative to Dialpad vs 8×8

Emitrr Overview

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Smart schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pros

• User-Friendly Interface – Intuitive and easy to navigate, making it accessible for any users.
• Seamless Integrations – Connects with 1,000+ third-party apps (CRM, EMR, PMS, scheduling platforms) for streamlined workflows.
• Reliable Uptime – Ensures 99.99% uptime, preventing service interruptions and enabling smooth communication.
• Outstanding Customer Support – Quick response times and dedicated support to resolve issues efficiently.
• Flexible Pricing Plans – Affordable and customizable pricing to fit businesses of all sizes.
• Comprehensive Communication Tools – Offers call analytics, CRM automation, call queue management, and IVR to enhance business operations.
• HD Call Quality – Crystal-clear and reliable calls for seamless communication, essential for remote teams and customer interactions.
• Scalable for Remote Teams – Works efficiently across multiple locations, supporting businesses with remote employees.
• Automated Workflows – AI Receptionist (upcoming) and text automation reduce manual tasks and improve customer engagement.
• Multi-Channel Communication – Combines VoIP and text messaging for an all-in-one customer communication platform.

Emitrr Cons

More features will be added soon!

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr seamlessly integrates with over 500 EHR/PMS software, including: 

• Mailchimp
• Zapier
• Hubspot
• Pipedrive
• Drchrono
• eClinicalWorks
• Denticon
• AthenaHealth
• Dolphin
• Dentrix Enterprise
• Curve Hero
• Kareo
• Dentrix Ascend
• Eaglesoft
• Orthotrac
• Dentrix
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews

Emitrr’s has a high rating of 4.8/5 on Capterra and 4.7/5 on g2. Have a look at what Emitrr users are saying:

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

Dialpad vs 8×8: Frequently Asked Questions

Conclusion

After comparing Dialpad vs 8×8, it is clear that Emitrr is a much better choice to consider. While Dialpad is an all-in-one communication tool it comes with issues like call drops and other software glitches. Similarly, while 8×8 is suited for small business owners, it lacks good call quality, customer support, and other things. If you are looking for a VoIP phone system that outshines both Dialpad and 8×8 in every aspect, then consider booking a call with Emitrr and see for yourself how amazing this VoIP software is.