Dialpad vs. Ooma vs. Emitrr: Which is the Better VoIP Solution?

Introduction

Running a business means wearing a hundred different hats, but at the heart of it all is communication. Whether you’re talking to customers, coordinating with your team, or closing deals, every call and message matters. That’s why choosing the right VoIP phone system isn’t just another business decision—it’s the foundation of how smoothly things run. Dialpad and Ooma are both popular choices, packed with features, but they come with different strengths and limitations. This blog breaks down what they offer, how they compare, and what might work best for your needs.

For a smarter, more flexible, and hassle-free communication system, Emitrr offers a stronger alternative. Keep reading to see how Dialpad and Ooma compare—and why Emitrr might be the right fit for you.

What is Dialpad?

Dialpad is a cloud-based VoIP communication platform designed for businesses of all sizes. It offers voice, messaging, and AI-powered tools to enhance collaboration and streamline customer interactions. With AI-driven insights, flexible integrations, and a user-friendly interface, Dialpad aims to improve productivity and communication efficiency.

What is Ooma?

Ooma is a VoIP provider offering communication solutions for businesses and individuals. It includes essential calling features such as call forwarding, call routing, call recording, and voicemail transcription. Known for its affordability and ease of use, Ooma is designed to provide reliable phone service with straightforward functionality.

Dialpad vs. Ooma: Feature Comparison

Let’s explore a detailed comparison of the features offered by both platforms, examining them one by one:

Dialpad Features

• Call Forwarding – Redirect calls to another number or device.
• Call Routing – Ensure incoming calls are directed to the right person or department.
• Call Recording – Record and store calls for future reference and quality assurance.
• Call Conferencing – Host multi-party calls for collaboration.
• IVR Menu / Call Tree – Interactive voice response to guide callers to the right destination.
• Voicemail Transcription – Convert voicemails into readable text.
• Team Chat – Internal messaging system for better team communication.
• Two-way Texting – Send and receive text messages for business communication.

Ooma Features

• Call Forwarding – Redirect incoming calls to another number to ensure availability.
• Call Routing – Directs calls to the appropriate person or department based on set rules.
• Call Queuing – Places callers in a queue when all agents are busy, improving call handling.
• Call Queuing Groups – Allows grouping of agents for efficient call distribution.
• IVR Menu/Call Tree – An interactive voice menu that helps route calls based on user input.
• Call Recording – Records and stores calls for quality monitoring and compliance.
• Call Conferencing – Enables multiple participants to join a single call.
• User Extensions – Assigns unique extensions for different users or departments.
• Business Working Hours Setup – Allows businesses to define when they are available to receive calls.
• Multi-location Setup (Limited) – Provides some support for businesses operating in multiple locations.
• Auto Attendants – Automated virtual receptionist to guide callers to the right destination.
• Voicemail Transcription – Converts voicemails into text for easy access and reference.
• Two-way Texting – Allows businesses to communicate via SMS with customers.
• Broadcast/Bulk SMS (Limited) – Send bulk messages for promotions or updates to multiple recipients.

Here is a quick comparison of the features of Dialpad, Ooma, and Emitrr:

Features	Dialpad	Ooma	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	No	Yes	Yes
Call Queuing Groups	No	Yes	Yes
IVR Menu/ Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	No	Yes	Yes
Business Working Hours Set Up	No	Yes	Yes
Multi-location Set Up	No	Limited	Yes
Auto Attendants	No	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	No	Yes	Yes
Group Texting	Yes	No	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	Yes	No	Yes
Voicemail Transcription	No	Yes	Yes
Auto-responders	Yes	No	Yes
AI Receptionist	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Dialpad vs. Ooma: Pricing Comparison

Here’s a pricing comparison of Dialpad and Ooma to help you determine which platform offers the best value for your needs. Let’s start with Dialpad:

Dialpad Pricing

Dialpad offers pricing across four main categories:

• Dialpad Connect – Starts at $27 per user per month
• Dialpad Meetings – Starts at $20 per user per month
• Dialpad Support – Starts at $95 per user per month 
• Dialpad Sell – Starts at $49 per user per month

Ooma Pricing

Ooma Office offers three pricing plans tailored for businesses of all sizes:

• Essentials
• Pro
• Pro Plus

Each plan comes with internet calling, phone management tools, and real-time customer support. With no long-term contracts, Ooma keeps pricing simple and flexible, starting at $19.95 per user per month.

Dialpad vs. Ooma: Pros and Cons

Let’s explore the pros and cons of Dialpad and Ooma to determine which suits your business needs best:

Dialpad Pros

• Cloud-Based Convenience – Allows businesses to manage calls and communication without relying on traditional phone systems.
• User-Friendly Design – Offers a modern interface that is relatively easy to navigate.
• Good for Remote and Hybrid Teams – Enables teams to stay connected regardless of location.
• Decent Call Quality – Generally provides clear audio when the network conditions are stable.

Dialpad Cons

• Frequent Call Drops & Connectivity Issues – Users experience lag, dropped calls, and unreliable connections.
• Buggy Conferencing & Call Routing Problems – Issues with call conferencing, routing, and overall call management.
• Poor Customer Support – Complaints about terrible service, misleading support, and unhelpful responses.
• Expensive with Hidden Charges – High pricing, extra charges, and unreasonable billing practices.
• Limited Features & Misleading Advertising – Lacks common VoIP features, with fewer capabilities than promised.
• Clunky System & Integration Issues – Not robust, has unorganized message threads, and integration problems.

Ooma Pros

• Simple Setup Process – Easy to install and get started without extensive technical expertise.
• No Contracts Required – Users can subscribe on a month-to-month basis without long-term commitments.
• Scalable for Growing Businesses – Can accommodate small businesses looking to expand their phone systems.
• Offers a Physical Device Option – Unlike many cloud-only providers, Ooma provides hardware solutions for businesses that prefer on-premise VoIP setups.

Ooma Cons

• False Promises – Customers report discrepancies between advertised features and actual performance.
• Limited Feature Set – Lacks many advanced VoIP functionalities compared to competitors.
• No Call Hold or Transfer – Lacks basic call management options, making it inconvenient for businesses.
• Poorly Designed User Interface – The platform is not intuitive, leading to usability issues.
• Rude Customer Service – Users have reported unhelpful and dismissive support experiences.
• Security Concerns – Allegations of insufficient protection against data breaches.
• Unreliable Messaging – Some users face issues with messages not being received.
• Call Forwarding Issues – Calls do not always get forwarded as expected, causing disruptions.

When to use Dialpad?

Dialpad is a cloud-based VoIP phone system built for businesses that need a flexible and AI-powered communication platform. It’s a strong choice for:

• Seamless Remote Work – With cloud-based calling, messaging, and video meetings, Dialpad keeps remote teams connected no matter where they are. It’s AI-powered voice transcription and smart routing ensure smooth communication across multiple locations.
• Customer Service Efficiency – Dialpad’s call center features, like live call monitoring, coaching, and analytics, help businesses track interactions and improve customer experience in real-time. 
• Sales Team Productivity – Built-in CRM integrations, real-time call transcription, and post-call summaries help sales teams track lead interactions and refine their sales strategy. 

When to use Ooma?

Ooma is a reliable VoIP phone system designed for small businesses that need an affordable and easy-to-use solution. It’s a great choice for:

• Budget-Friendly Business Communication – Ooma offers cost-effective plans with essential features like call forwarding, voicemail-to-email, and a virtual receptionist, making it ideal for startups and small businesses.
• Call Management & Automation – With features like virtual receptionists, call blocking, and call routing, Ooma helps businesses handle incoming calls efficiently without the need for a full-time receptionist.
• Remote & Mobile Work – The Ooma mobile app allows businesses to make and receive calls from anywhere, ensuring seamless communication for remote teams.

Emitrr: The Better Alternative to Dialpad and Ooma

Emitrr is powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system. 

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist

• AI-Powered Receptionist – The AI receptionist answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Bulk texting sends thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing 

Emitrr offers different pricing plans for different capabilities. For VoIP, there are two pricing plans: Standard and Professional. 

Standard Plan

• Annually: $20 per user per month
• Monthly: $25 per user per month

Professional Plan

• Annually: $25 per user per month
• Monthly: $30 per user per month

Emitrr Integrations

Emitrr integrates with over 1000+ CRM systems, making automation and customer engagement effortless by eliminating manual work and boosting efficiency.

Integrations include:

• Zapier
• Mailchimp 
• HubSpot
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix
• Dentrix Enterprise
• Dentrix Ascend
• Dolphin
• DrChrono
• eClinicalWorks
• Eaglesoft
• OpenDental
• Orthotrac
• Kareo
• Practiceworks
• Acuity Scheduling
• HousecallPro

Emitrr Reviews 

Emitrr has a customer rating of 4.8 on Capterra and 4.7 on G2, and here’s what customers are saying about it: 

“Overall the communication has been awesome and everyone is super helpful. The app I’m on the fence about.”

“Working with Emitrr has been a pleasure. Love the features it offers and how easy it is to use.”

Source: Capterra

Dialpad vs. Ooma: FAQs

Conclusion

Now that you have a clear comparison of Dialpad vs. Ooma, choosing the right VoIP phone system for your business should be much easier. Communication plays a huge role in business success, and the right platform can help you stay connected, organized, and efficient. If you’re considering a more flexible and automated alternative, Emitrr is worth checking out. Schedule a free demo today and see how it can transform your business communication!