Dialpad vs OpenPhone vs Emitrr: Which is the Better VoIP Solution?

With so many business phone systems available, finding the right one can feel overwhelming. Dialpad and OpenPhone are popular choices, but are they the best fit? In this blog, we’ll break down how they compare to Emitrr, helping you choose a solution that truly meets your business needs. Let’s start with understanding the basics.

What is Dialpad?

Dialpad is a cloud-based VoIP communication platform designed for businesses of all sizes. It offers voice, messaging, and AI-powered tools to enhance collaboration and streamline customer interactions. With AI-driven insights, flexible integrations, and a user-friendly interface, Dialpad aims to improve productivity and communication efficiency.

What is OpenPhone?

OpenPhone is a modern VoIP solution designed for startups, small businesses, and remote teams. It provides a business phone number that works on desktops and mobile devices, allowing seamless communication. OpenPhone focuses on simplicity, ease of use, and affordability while offering key VoIP and messaging features to streamline business communication.

Dialpad vs OpenPhone: Feature Comparison

Choosing the right VoIP solution means understanding how each platform stacks up in terms of features and functionality. Dialpad and OpenPhone both offer powerful communication tools, but their capabilities cater to different business needs. 

Below, we break down their key features to help you determine which one aligns best with your requirements:

Dialpad Features

• Call Forwarding – Redirect calls to another number or device.
• Call Routing – Ensure incoming calls are directed to the right person or department.
• Call Recording – Record and store calls for future reference and quality assurance.
• Call Conferencing – Host multi-party calls for collaboration.
• IVR Menu / Call Tree – Interactive voice response to guide callers to the right destination.
• Voicemail Transcription – Convert voicemails into readable text.
• Team Chat – Internal messaging system for better team communication.
• Two-way Texting – Send and receive text messages for business communication via two-way texting.

OpenPhone Features

• Call Forwarding & Routing – Ensures incoming calls are directed to the right person or department, enhancing call management.
• Call Queuing & Groups – Organizes incoming calls into queues and assigns them to groups for efficient handling.
• IVR Menu/Call Tree – Helps callers navigate through automated menus to reach the appropriate contact.
• Call Recording – Enables businesses to record conversations for compliance, training, and reference.
• Call Conferencing – Supports multi-party calls for team collaboration and client discussions.
• Voicemail Transcription – Converts voicemail messages into text for easy review and accessibility.
• Two-Way Texting – Allows businesses to send and receive messages, facilitating better customer engagement.
• Auto-Responders & Scheduled Messaging – Set automated replies and schedule texts for better engagement.
• Multi-User Collaboration – Share phone numbers among team members for efficient call handling.

To make your decision easier, here’s a side-by-side comparison of Dialpad, OpenPhone and Emitrr. This table highlights key differences in terms of features:

Dialpad vs OpenPhone: Pricing Comparison

Choosing a VoIP solution isn’t just about features—it’s about finding the right balance between cost and value. Dialpad and OpenPhone both offer tiered pricing, but which one gives you more for your money? In this section, we’ll break down their VoIP pricing plans to help you determine which platform offers the best deal for your business:

Dialpad Pricing

Dialpad offers pricing across four main categories: 

• Dialpad Connect – Starts at $27 per user per month
• Dialpad Meetings – Starts at $20 per user per month
• Dialpad Support – Starts at $95 per user per month 
• Dialpad Sell – Starts at $49 per user per month

With these tiered plans, Dialpad caters to businesses looking for either basic communication tools or advanced AI-driven insights.

OpenPhone Pricing

OpenPhone offers three pricing plans:

• Starter
• Business
• Scale

These are designed to cater to different business needs. Pricing starts at $15 per user per month, making it an affordable option for small teams and growing businesses. Additionally, OpenPhone provides a 7-day free trial, allowing users to explore its features and determine if it aligns with their communication needs before making a commitment.

Dialpad vs OpenPhone: Pros and Cons

Every VoIP solution comes with its strengths and limitations, and Dialpad and OpenPhone are no exception. While both platforms offer solid communication tools, they cater to different business needs. Now let’s explore their key pros and cons to give you a clearer picture of what each platform brings to the table:

Dialpad Pros

• Cloud-Based Convenience – Allows businesses to manage calls and communication without relying on traditional phone systems.
• User-Friendly Design – Offers a modern interface that is relatively easy to navigate.
• Good for Remote and Hybrid Teams – Enables teams to stay connected regardless of location.
• Decent Call Quality – Generally provides clear audio when the network conditions are stable.

Dialpad Cons

• Frequent Call Drops & Connectivity Issues – Users experience lag, dropped calls, and unreliable connections.
• Buggy Conferencing & Call Routing Problems – Issues with call conferencing, routing, and overall call management.
• Poor Customer Support – Complaints about terrible service, misleading support, and unhelpful responses.
• Expensive with Hidden Charges – High pricing, extra charges, and unreasonable billing practices.
• Limited Features & Misleading Advertising – Lacks common VoIP features, with fewer capabilities than promised.
• Clunky System & Integration Issues – Not robust, has unorganized message threads, and integration problems.

OpenPhone Pros

• User-Friendly Interface – Simple and intuitive design, making it easy for teams to use without extensive training.
• Affordable for Small Teams – Offers competitive pricing, making it a budget-friendly choice for startups and small businesses.
• Good for Remote Teams – Designed to support remote work, allowing teams to collaborate effectively from different locations.
• Reliable Communication Tool – Ensures consistent and smooth communication, helping businesses stay connected without disruptions.

OpenPhone Cons

• Unreliable Call Functionality – Calls frequently drop, don’t ring, or cannot be answered, causing major disruptions.
• Poor Call Quality – Voice clarity is inconsistent, and call routing has bugs that lead to misdirected or failed calls.
• Unresponsive Customer Support – Customer service is slow, unhelpful, and even requires additional payment for assistance.
• Buggy and Unstable Platform – Persistent technical issues, including problems with call routing, SMS replies, and the DND feature.
• Difficult Setup and False Promises – The onboarding process is complex, with frequent delays and unmet service commitments.
• Limited Integrations – OpenPhone struggles to integrate with other business tools, making workflows inefficient.
• Mobile App Issues – The app crashes frequently, affecting usability and reliability.
• Duplicate or Failed Messages – SMS replies don’t work properly, and voicemail messages sometimes send twice.
• Hidden Costs – Additional charges for customer support and essential features make it less cost-effective.

When to Use Dialpad?

Dialpad is best for businesses that need AI-driven features, seamless integrations, and a communication platform that supports collaboration. Here’s when Dialpad is the right choice:

If You Need AI-Powered Calling Features

Dialpad leverages artificial intelligence to provide real-time call transcription, sentiment analysis, and automated insights. Sales and customer support teams benefit from AI-driven recommendations, allowing them to improve customer interactions and make data-driven decisions.

If Your Business Relies on Google Workspace or Microsoft 365

Dialpad integrates natively with Google Workspace and Microsoft 365, syncing contacts, emails, and calendars for a streamlined workflow. If your business already operates within these ecosystems, Dialpad ensures smooth connectivity across your tools.

If You Have a Remote or Hybrid Workforce

Dialpad is built for flexibility, offering cloud-based calling, mobile and desktop apps, and built-in video conferencing. Whether your team works remotely, in-office, or in a hybrid setup, Dialpad keeps everyone connected without requiring additional hardware.

If You Require Built-In Team Collaboration Tools

Dialpad consolidates multiple communication channels into one platform, combining voice calls, messaging, and video conferencing. Instead of switching between different apps for internal discussions and external calls, businesses can manage all interactions in one place.

If You Need Scalable Call Center Solutions

Dialpad includes built-in call center functionalities, such as real-time analytics, AI-powered coaching, and call monitoring. Businesses that handle high call volumes—like customer support teams and sales departments—can use these tools to optimize agent performance and improve customer satisfaction.

When to Use OpenPhone?

OpenPhone is designed for small businesses, startups, and freelancers who need a simple, affordable VoIP system without unnecessary complexity. Here’s when OpenPhone is the right fit:

If You Want a Simple VoIP System

OpenPhone offers a straightforward interface and cost-effective pricing, making it ideal for small businesses that don’t need enterprise-level features. It’s a great solution for entrepreneurs and teams that need a professional phone system without a steep learning curve or high costs.

If You Need Business Texting Alongside Calling

Unlike some VoIP solutions that focus primarily on voice calls, OpenPhone provides unlimited texting along with VoIP calling. This makes it an excellent option for businesses that rely on SMS for customer engagement, appointment reminders, and internal communication.

If You Manage a Small Team or a Startup

OpenPhone caters specifically to startups and small teams, offering essential communication tools without unnecessary features. With its simple setup, new businesses can quickly get started without needing IT support or complex configurations.

If You Work with International Clients or Remote Contractors

OpenPhone allows businesses to get virtual phone numbers in different countries, making it easy to establish a local presence without physical office locations. It also provides cost-effective international calling, making it a great choice for businesses that work with global clients or remote teams.

If You Need CRM-Like Features Without a Full CRM

OpenPhone offers lightweight contact management features, including a shared inbox that allows multiple team members to access and respond to messages. This helps businesses keep track of customer interactions without investing in a separate CRM system.

Emitrr: The Better Alternative to Dialpad & OpenPhone

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. 

With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

Let’s take a look at the list of features that make Emitrr stand out in comparison to Ooma and Vonage:

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Why Choose Emitrr?

Dialpad and OpenPhone offer solid VoIP services, but they aren’t always the best fit for businesses looking for automation, scalability, and transparent pricing. Emitrr provides a more comprehensive solution designed to streamline communication, improve efficiency, and eliminate unnecessary complexities. 

Here’s why Emitrr is the better choice:

No Hidden Fees, Just Transparent Pricing

Many VoIP providers start with a low base price but charge extra for essential features. Dialpad’s AI-powered tools and OpenPhone’s business texting may come at an additional cost, making pricing unpredictable. Emitrr keeps it simple—no confusing tiers or surprise fees, just one transparent pricing model that includes all the features businesses actually need.

A Unified Platform for More Than Just Calls

Dialpad leans heavily on AI-driven communication, while OpenPhone focuses on basic calling and texting. Emitrr takes a more holistic approach, combining VoIP, automated messaging, AI-powered workflows, and customer engagement tools—all within a single platform. Businesses no longer need multiple tools to manage communication, saving both time and money.

AI-Powered Automation for Smarter Business Operations

Emitrr goes beyond traditional VoIP by integrating AI-driven automation. Businesses can automate customer follow-ups, appointment reminders, missed call texts, and even customer feedback collection—saving time and reducing manual workload. This gives businesses a competitive edge by ensuring faster response times and improved customer interactions.

Effortless Integration with Your Existing Tools

While Dialpad and OpenPhone offer integrations, they are often limited in scope or require workarounds. Emitrr seamlessly connects with over 1,000 business applications, including CRMs, scheduling software, and workflow automation tools, ensuring businesses don’t have to restructure their processes to fit their phone system.

Customer Support That Puts You First

Some VoIP providers restrict access to customer support based on pricing tiers, making it difficult for small businesses to get the help they need without paying extra. Emitrr provides fast, reliable, and dedicated support for all users, ensuring businesses can resolve issues quickly and without additional costs.

Designed for Growing Businesses, Not Just Startups or Enterprises

OpenPhone is ideal for freelancers and small teams, while Dialpad’s advanced AI tools often cater to larger enterprises. Emitrr strikes the perfect balance, offering an intuitive, scalable VoIP system built for businesses that need flexibility, automation, and powerful communication tools.

Emitrr Pricing

Emitrr offers flexible pricing tailored to different business needs. For VoIP, it provides two plans:

• Standard
• Professional

Pricing starts at just $20 per month, making it an affordable yet powerful solution for businesses looking for seamless communication.

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• DrChrono
• Dentrix
• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews

Emitrr has an overall rating of 4.8/5 on Capterra. Here is what customers have to say about Emitrr:

“The customer service team is truly top notch, the product has been very well received by our team members, and its very easy and quick to use. Overall its been a perfect experience.”

“I’ve tried 4 different platforms, Emitrr has worked the best for me. The support staff has been very receptive and efficient discussing my requests and needs.”

“Emitrr is The Right Choice ! Great Company , Confident , Relentless . will definitely get Job Done. Excellent Customer Service .”

Source: Capterra

Dialpad vs OpenPhone: FAQs

Conclusion

Dialpad and OpenPhone each bring something to the table, but neither offers the complete package for growing businesses. Dialpad’s AI tools are powerful but can be overkill for small teams, while OpenPhone keeps it simple but lacks the advanced features needed for scaling.

Emitrr bridges that gap. With AI-driven automation, seamless integrations, and transparent pricing, it delivers everything you need, without the unnecessary complexity. Stop settling for workarounds and limitations. Make the switch to a smarter VoIP phone system today. 

Schedule a demo with Emitrr and see the difference for yourself.