See why customers choose Emitrr over Dialpad and Ringcentral

Dialpad or RingCentral? In this article, we will help make your decision about choosing the best VoIP platform a lot easier! We will compare the two popular platforms, Dialpad and RingCentral based on their features, reviews, support, integrations, and support offered. So without further ado, let’s begin! 

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

Before we give you an overall feature-by-feature comparison of Dialpad vs RingCentral, it is first important to understand what features you need to look for. 

Here are the top features that you must look for while picking your ideal VoIP platform.

  • Call Routing: Direct incoming calls to specific extensions or departments based on predefined rules.
  • Call Forwarding: Automatically redirect incoming calls to another number or device.
  • Call Recording: Record conversations for quality assurance, training, or compliance purposes.
  • IVR: Interactive Voice Response system for automated call handling and routing based on caller input.
  • Reporting and Analytics: Track call metrics and generate insights to improve performance and efficiency.
  • Activity Dashboard: Provides a real-time overview of call activities, including call volume, duration, and status.
  • Call Disposition: Log and categorize call outcomes such as sales, support, or follow-up needed.
  • Call Queue: Manage incoming calls by placing them in a queue until an agent becomes available.
  • Call Transfer: Seamlessly transfer ongoing calls to another extension or colleague.
  • VoIP: Voice over Internet Protocol enables making calls over the Internet rather than traditional phone lines.
  • Voicemail Transcription: Convert voicemail messages into text for easy reading and reference.

To get a more comprehensive overview of the platforms we are also introducing Emitrr as a third platform, so you can see how Dialpad and RingCentral stack against Emitrr as well. 

Call RoutingYesYesYes
Call ForwardingYesNoYes
Call RecordingYesYesYes
Call DispositionYesNoYes
Call Queue YesNoYes
Call TransferYesYesYes
Reporting and AnalyticsYesNoYes
Activity DashboardNoYesYes
Voicemail TranscriptionYesNoYes

Key Highlights: 

  • Neither Dialpad nor Ringcentral offers all the essential features. 
  • Dialpad offers more features than RingCentral. Dialpad offers 10 out of the 11 essential features and RingCentral offers only 5
  • Emitrr is the only software out of the three that offers all the essential features mentioned.

Pricing plays a pilot role in helping businesses decide whether a software is the right one for them. Let’s see how Dialpad and RingCentral stack up against one another in terms of the price, keeping in mind the essential features they offer (discussed above)

Dialpad offers three pricing plans:

  • Standard: $23 per user per month
  • Pro: $35 per user per month
  • Enterprise: Custom price 

To avail all the features of Dialpad mentioned above you will need to choose the Pro plan or above. 

RingCentral offers three pricing plans:

  • Core: $30 per user per month
  • Advanced: $35 per user per month
  • Ultra: $40 per user per month

The above-mentioned features are available mostly on the higher plans and even then most features like Call Queue and Recording are available only on demand: 

  • Starts at $30 per month (You pay for what you use).

Key Highlights: 

  • Dialpad offers more features than RingCentral at the same pricing plan. 
  • Many essential features are available in RingCentral only on Demand or at a basic level 

To ensure a smooth experience with a texting platform, the Support should stand out! A couple of things to consider while looking at a platform’s Support are the support channels (email, chat, phone, knowledge base), ticket resolution rate, and support ratings by existing customers. 

Let’s have a look at how Dialpad and RingCentral fare when it comes to Support. 

Dialpad offers support in the following formats:

  • 24/7 (Live rep)
  • Knowledge Base
  • Chat
  • Email/Help Desk
  • Phone Support
  • FAQs/Forum

Dialpad has a customer service rating of 4.1/5 on Capterra. Here is what customers have to say about Dialpad support:

support did not make me feel like fixing this was a priority for them, never providing updates.” (Capterra)

“Support is very soso. There is no centralized place to see open tickets, so you are bombarded with emails, because they are really intaking specialists that ask you to do all the work, and then send you unrelated articles, after about 20 exchanges and 2 weeks.” (Capterra

RingCentral offers support in the following formats:

  • Knowledge Base
  • Email/Help Desk
  • Chat
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)

RingCentral has a Customer Service rating of  4.3/5 on Capterra. Here is what customers have to say about RingCentral support. 

“Customer service at RingCentral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.” (Capterra

“Support – The representatives make sure they have satisfied our questions. (Capterra

  • Knowledge Base
  • Email/Help Desk
  • Chat
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)

Emitrr scores 5/5 for its customer support on Capterra.

Key Highlights: 

  • Emitrr, RingCentral, and Dialpad provide all 6 main types of support channels. 
  • RingCentral scores higher than Dialpad on Customer Support. 
  • Emitrr scores the highest out of the three with a 5/5 rating.

How these softwares integrate with other CRMs and tools, helps organizations ease their business processes. Let’s have a look at how Dialpad and RingCentral perform in terms of the integrations they offer: 

  • Dialpad offers integrations with Google Workspace, Hubspot CRM, Microsoft, Zapier, Slack, etc
  • RingCentral offers over 300+ built-in integrations with various business apps. 

Emitrr offers over 1000+ CRM and other platform integrations across different industries. 

  • RingCentral offers more integrations than Dialpad.However, you can only take advantage of the integrations on RingCentral if you are on a higher pricing plan.
  • Emitrr offers the most integrations out of the three. Integrations are available regardless of the pricing plan you choose.

Reviews will give us a fair idea about what the actual use of these softwares would look like. Let’s see what customers of Dialpad and RingCentral have to say about the platforms and how these softwares are rated by them. 

  • Dialpad has an overall rating of 4.3/5 on Capterra. 
  • RingCentral has an overall rating of 4.3/5 on Capterra. 

Emitrr has an overall rating of 4.8/5 on Capterra. Here is what customers have to say about Emitrr. 

Emitrr support review 3
  • Emitrr has the highest rating of 4.8/5 among the three.
  • Emitrr has been reported by its users to be easy to use.
  • Emitrr’s customer support is highly praised and well received by its users.
  • RingCentral users have reported that it is very easy to use. 
  • RingCentral subjects users to unfair billing practices when they try to cancel. Termination fees as high as $500 have been reported to be charged to customers. 
  • RingCentral’s customer service is not up to the mark as many customers have reported no or late resolution to their problems. 
  • Dialpad users have reported that they misrepresented their service. Customers have been charged exorbitant amounts of money for services that were not even working for them. They have sold their platform with the promises of integrations that weren’t even available to the customers. 
  • Dialpad has been reported to have terms buried in their contract. 
  • Dialpad offers robust calling features. 

Having gone through the features, pricing, support, integrations, and reviews of both Dialpad and RingCentral you must now have a better understanding as to which platform suits your business needs. Let’s do a quick recap. 

  • Dialpad offers 10 out of the 11 essential features we mentioned in the feature list and mostly offers all these features in their “Pro” pricing plan, priced at $35. 
  • RingCentral offers only 5 out of the 11 mentioned features all of which are offered only in its higher-priced plans. 
  • Both Dialpad and RingCentral offer diverse support channels, however, RingCentral’s support is rated higher than Dialpad’s. (4.3 > 4.1) 
  • RingCentral offers a lot more integrations than Dialpad
  • Both RingCentral and Dialpad are rated similarly, i.e. 4.3/5 on Capterra. 

If you have a fair idea about the features you want to use and require multiple integrations RingCentral might be the way to go. However, if you want more features at your disposal and are okay with limited integrations Dialpad could be better for you. Since both the software have similar pricing plans, you have a level playing field to choose a software that best suits your needs. 

However, if you are looking for a software that offers more in terms of its features, integrations, support, and pricing then I would urge you to consider Emitrr. The better software than both Dialpad and RingCentral. 

Emitrr vs Dialpad vs Ringcentral

As you can see from the above parameters Emitrr outperforms both Dialpad and RingCentral making it the better calling platform! Emitrr evolves with its customers. It encompasses features that cover the entire customer journey so that customers with different use cases can rely on Emitrr’s capabilities and help them grow.

Apart from calling features, Emitrr also offers advanced texting features that allow businesses to offer a more comprehensive service to their customers. Here is a list of calling and texting features offered by Emitrr.

  • Call forwarding feature through a key press to the phone number, extension, call queue groups, ring Everyone or to another call tree. 
  • With Emitrr’s VoIP, you can set up call groups with multiple extensions/team members.
  • Select and define call routing for each call queue group. 
  • Sequential and simultaneous call forwarding.
  • Customers get multiple transmission solutions in case of a missed call such as another extension, another number, or a call being transmitted to voicemail.
  • With Emitrr, you can set up multiple extensions for every individual.
  • Emitrr allows you to set up user hours, user availability by day, or call forwarding rules for each user.
  • You can set up VoIP to ring everyone or ring an extension during working hours or even after hours. 
  • With Emitrr’s VoIP, forward calls to the call tree/IVR system. 
  • Automatically record calls to get important information. 
  • Setup general business hours for ease of use.
  • Send two-way personalized texts on a bigger scale.  
  • Send group texts for better team efficiency.
  • Send bulk messages for business scalability. 
  • Import your contact list with just a few clicks. 
  • Emitrr supports more than 1000+ integrations to easily sync data from your current CRM. 
  • Send automated texts, emails, and voice. 
  • Send personalized follow-ups to customers via texts and drip campaigns.

Apart from the additional features, here are some other factors that make Emitrr stand out from Dialpad and RingCentral: 

  • The platform is very easy to use.
  • If you’re migrating from another texting platform, there’s no learning curve involved.
  • The value for money of this software is pretty good as the pricing plans are affordable and you only pay for what you use
What is the disadvantage of Dialpad?

The disadvantage of Dialpad is that it offers only a few integrations and performs rather poorly on customer support. Dialpad has also been accused of misrepresenting their services.

What is better than Dialpad?

Emitrr is a better platform than Dialpad, as it is a complete customer interaction and engagement tool that offers advanced calling as well as texting features. 

Is RingCentral better than Dialpad?

RingCentral is better than Dialpad in terms of the number of integrations it offers. 

In this Dialpad vs RingCentral comparison, we gave you a feature-by-feature comparison of both platforms and also helped you compare their features, reviews, support, integrations, and pricing plans. If you haven’t made a decision yet, make sure to take your time and mindfully select the platform that floats your boat.

If you liked Emitrr and wish to know more about its offerings, book a demo today!

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