Dialpad vs Vonage vs Emitrr: Which is the Better VoIP Solution?

Introduction

Smooth and reliable communication is the backbone of any successful business. A VoIP phone service for business not only makes calls but also streamlines operations, improving customer interactions, and keeping your team connected from anywhere. That’s why choosing the right VoIP phone system is a decision that can impact everything from productivity to customer satisfaction.

Dialpad and Vonage are two well-known names in the VoIP space, offering a range of features for business communication. But how do they compare? And more importantly, do they provide the flexibility and efficiency that modern businesses need?

This is where Emitrr comes in. With advanced automation, AI-driven capabilities, and the benefits of using a VoIP phone system, Emitrr helps businesses simplify communication without unnecessary costs or complexity.

In this blog, we’ll break down Dialpad vs. Vonage, highlight their key differences, and explore why Emitrr might be the better alternative for businesses looking for a smarter, more efficient VoIP solution.

What is Dialpad?

Dialpad is a cloud-based VoIP communication platform designed for businesses of all sizes. It offers voice, messaging, and AI-powered tools to enhance collaboration and streamline customer interactions. With AI-driven insights, flexible integrations, and a user-friendly interface, Dialpad aims to improve productivity and communication efficiency.

What is Vonage?

Vonage is a cloud-based VoIP solution offering communication services for businesses of all sizes. It provides voice, messaging, and video conferencing features to streamline communication. Known for its flexible pricing and integrations, Vonage caters to remote teams and businesses needing scalable communication tools. While it offers essential VoIP functions, some users report concerns about call quality and customer support.

Dialpad vs. Vonage: Feature Comparison

Let’s explore a detailed comparison of the features offered by both platforms, examining them one by one:

Dialpad Features

• Call Forwarding – Redirect calls to another number or device.
• Call Routing – Ensure incoming calls are directed to the right person or department.
• Call Recording – Record and store calls for future reference and quality assurance.
• Call Conferencing – Host multi-party calls for collaboration.
• IVR Menu / Call Tree – Interactive voice response to guide callers to the right destination.
• Voicemail Transcription – Convert voicemails into readable text.
• Team Chat – Internal messaging system for better team communication.
• Two-way Texting – Send and receive text messages for business communication.

Vonage Features

• Call Forwarding – Ensures calls are redirected to another number or device when unavailable.
• Call Routing – Directs incoming calls to the right department or agent based on predefined rules.
• Call Queuing & Call Queuing Groups – Manages high call volumes by placing callers in a queue until an agent is available, with group-based distribution.
• IVR Menu/ Call Tree – Provides an interactive voice menu for callers to navigate to the right destination without human assistance.
• Call Recording – Records calls for compliance, training, and quality assurance.
• Call Conferencing – Enables multiple participants to join a single call for seamless team collaboration.
• User Extensions – Assigns unique extensions to employees for easy internal and external calling.
• Business Working Hours Setup – Allows businesses to configure call handling based on working hours.
• Multi-location Set Up – Supports communication across multiple office locations under a unified system.
• Voicemail Transcription – Converts voicemail messages into text for easier access and reference.

Here is a quick comparison of the features of Dialpad, Vonage, and Emitrr:

Features	Dialpad	Vonage	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	No	Yes	Yes
Call Queuing Groups	No	Yes	Yes
IVR Menu/ Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	No	Yes	Yes
Business Working Hours Set Up	No	Yes	Yes
Multi-location Set Up	No	Yes	Yes
Auto Attendants	No	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	No	No	Yes
Group Texting	Yes	Yes	Yes
Webchat-to-Text	No	Yes	Yes
Team Chat	No	No	Yes
Facebook Messenger	Yes	No	Yes
Voicemail Transcription	No	No	Yes
Auto-responders	Yes	Yes	Yes
AI Receptionist	No	Yes	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	Yes	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Dialpad vs. Vonage: Pricing Comparison

Here’s a pricing comparison of Dialpad and Vonage to help you determine which platform offers the best value for your needs. Let’s start with Dialpad:

Dialpad Pricing

Dialpad offers pricing across four main categories:

• Dialpad Connect – Starts at $27 per user per month
• Dialpad Meetings – Starts at $20 per user per month
• Dialpad Support – Starts at $95 per user per month 
• Dialpad Sell – Starts at $49 per user per month

Vonage Pricing

Vonage offers tailored pricing plans across four key categories:

• Communications APIs – Starting at €0.00735 per message
• Unified Communications – Plans begin at $17.99 per month
• Contact Center – Custom pricing available upon request
• Conversational Commerce – Requires a $5,000 setup fee plus a monthly recurring charge

With flexible pricing based on business needs, Vonage provides scalable solutions for companies of all sizes.

Dialpad vs. Vonage: Pros and Cons

Let’s explore the pros and cons of Dialpad and Vonage to determine which suits your business needs best:

Dialpad Pros

• Cloud-Based Convenience – Allows businesses to manage calls and communication without relying on traditional phone systems.
• User-Friendly Design – Offers a modern interface that is relatively easy to navigate.
• Good for Remote and Hybrid Teams – Enables teams to stay connected regardless of location.
• Decent Call Quality – Generally provides clear audio when the network conditions are stable.

Dialpad Cons

• Frequent Call Drops & Connectivity Issues – Users experience lag, dropped calls, and unreliable connections.
• Buggy Conferencing & Call Routing Problems – Issues with call conferencing, routing, and overall call management.
• Poor Customer Support – Complaints about terrible service, misleading support, and unhelpful responses.
• Expensive with Hidden Charges – High pricing, extra charges, and unreasonable billing practices.
• Limited Features & Misleading Advertising – Lacks common VoIP features, with fewer capabilities than promised.
• Clunky System & Integration Issues – Not robust, has unorganized message threads, and integration problems.

Vonage Pros

• Established VoIP Provider – A well-known name in the VoIP industry with years of experience.
• Customizable Plans – Offers different pricing options to suit various business needs.
• Supports Remote Work – Can be accessed from different locations, making it useful for distributed teams.
• Scalable Solution – Can accommodate growing teams with features like user extensions and call conferencing.

Vonage Cons

• Poor Customer Support – No real-time issue resolution, unreliable service, and difficult cancellation process.
• Frequent App Crashes & Freezing – Both desktop and mobile apps often crash or freeze, disrupting business communication.
• Limited Integrations – Lacks flexibility to connect with essential third-party tools.
• Mandatory Contracts – Requires users to sign contracts, limiting flexibility.
• Unreliable Call Features – Issues with call forwarding, missed call notifications, and call drops.
• Deceptive Sales – Overpromises on features that do not work as expected.

When to use Dialpad?

Dialpad is a cloud-based VoIP phone system built for businesses that need a flexible and AI-powered communication platform. It’s a strong choice for:

• Seamless Remote Work – With cloud-based calling, messaging, and video meetings, Dialpad keeps remote teams connected no matter where they are. Its AI-powered voice transcription and smart routing ensure smooth communication across multiple locations.
• Customer Service Efficiency – Dialpad’s call center features, like live call monitoring, coaching, and analytics, help businesses track interactions and improve customer experience in real-time. 
• Sales Team Productivity – Built-in CRM integrations, real-time call transcription, and post-call summaries help sales teams track lead interactions and refine their sales strategy. 

When to use Vonage?

Vonage is a robust VoIP phone service for businesses that need a reliable and scalable communication solution. It’s an ideal fit for:

• Global Team Connectivity – Keep teams connected across multiple locations with a unified platform that supports voice, video, and messaging, ensuring seamless collaboration.
• Enhanced Customer Engagement – Offer customers multiple ways to reach you, including voice calls, video conferencing, and SMS, improving overall customer experience and responsiveness.
• Productivity & Mobility – Equip your team with desktop and mobile apps, allowing them to work efficiently from anywhere while staying connected to clients and colleagues.

Emitrr: The Better Alternative to Dialpad and Vonage

Emitrr is powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system. 

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist

• AI-Powered Receptionist – The AI receptionist answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Bulk texting sends thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are two pricing plans: Standard and Professional. 

Standard Plan

• Annually: $20 per user per month
• Monthly: $25 per user per month

Professional Plan

• Annually: $25 per user per month
• Monthly: $30 per user per month

Emitrr Integrations

Emitrr integrates with over 1000+ CRM systems, making automation and customer engagement effortless by eliminating manual work and boosting efficiency.

Integrations include:

• Zapier
• Mailchimp 
• HubSpot
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix
• Dentrix Enterprise
• Dentrix Ascend
• Dolphin
• DrChrono
• eClinicalWorks
• Eaglesoft
• OpenDental
• Orthotrac
• Kareo
• Practiceworks
• Acuity Scheduling
• HousecallPro

Emitrr Reviews

Emitrr has a customer rating of 4.8 on Capterra and 4.7 on G2, and here’s what customers are saying about it:

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You can create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Dialpad vs. Vonage: FAQs

Conclusion

Making the right choice between Dialpad vs. Vonage is essential for ensuring smooth and efficient business communication. With all the insights from this blog, you now have the information needed to choose the VoIP phone service that fits your business best. But if you’re looking for a solution that truly simplifies communication and boosts productivity, Emitrr is a powerful alternative. Book a free demo today and see how Emitrr can elevate the way your business connects and thrives!