GoTo Connect Pricing: Is it Really Worth the High Price?

Introduction to GoTo Connect Pricing

Are you a business owner exploring GoTo Connect and wondering if its pricing plans meet your needs and budget? We got you!

We carefully looked at the pricing plans of GoTo Connect and found that GoTo Connect offers 3 pricing plans to its users: Connect Phone System ($26 per user/per month), Connect CX ($34 per user/per month), and Connect Contact Center ($80 per user/per month). 

Let us have a detailed look at these plans:

Connect Phone System

GoTo Connect’s entry-level plan begins at $26 per user per month and includes essential call management features such as call routing and call queuing. While this plan is well-suited for small businesses, it’s important to note that it lacks several key functionalities, including a chat assistant, call reports, interaction details, call summaries, and SMS and MMS campaign capabilities. Another major drawback of this plan is that it offers integration with only MS Teams. Businesses that require these critical features and more integrations will need to upgrade to the Connect CX plan, which starts at $34 per user per month, making it a costly option for small enterprises.

Connect CX

GoTo Connect’s Connect CX plan is priced at $34 per user per month and includes a variety of features such as integration with WhatsApp, Facebook, and other social applications, a shared inbox, webchat, an attendant console, and more. Additionally, it supports advanced integrations with platforms like ServiceNow and Zendesk. However, it’s important to note that this plan does not offer features such as a chat assistant, auto dialer, call disposition, and other advanced functionalities. It is well-suited for mid-sized businesses seeking a blend of customer engagement and communication features. Nonetheless, due to the absence of several advanced tools, it may not be the best fit for call centers or businesses focused heavily on customer service.

Connect Contact Center

GoToConnect’s Contact Center plan comes with the most variety of features be it AI chat analysis, softphone, auto dialer, call wrap up, priority management, etc. However, it comes with an expensive price tag of $80 per user/month. We also did an analysis on CloudTalk pricing, CallHippo pricing, among others, but this one is by far one of the most expensive VoIP phones and may not offer the best value for money. The high cost could be a barrier for small and mid-sized businesses, and even those that can manage the expense may find more economical alternatives like Emitrr, which offer greater value for their investment.

Here’s a quick summary table of GoTo Connect pricing plans: 

Name of the plan	Price	Key features	Add-ons
Connect Phone System	$26 per user/month	Auto attendantCall routing Call queue SMS MMS	Attendant console AI receptionist Reporting
Connect CX	$34 per user/month	All features in Connect phone systemWebchat Shared inbox Integrations	Attendant console AI receptionist
Connect Contact Center	$80 per user/month	All features in Connect CX Softphone AI chat analysis Auto dialer	AI Optimization AI Quality Management Attendant Console AI Receptionist

GoTo Connect Add-ons

GoTo Connect’s top-tiered plans are not only priced more than the industry standard, but most of their essential features are also locked behind add-ons. This manipulative pricing forces the customer to pay extra on top of their already high monthly packages. 

The available GoTo Connect add-ons are:

• Microsoft Teams Integration: Integrates the phone system directly within the Microsoft Teams environment.  
• Integration Packages: Connects with CRMs like Salesforce and HubSpot.
• Attendant Console: Allows for the monitoring and management of incoming calls.  
• Business Continuity: Ensures that essential phone functions remain operational during outages.  
• Reporting and Analytics: Provides call analytics and consumer data dashboards.  

Unfortunately, the pricing of these add-ons is not available on the company’s website. To find out more, you will have to reach out to their sales team. 

GoTo Connect Pricing vs Emitrr Pricing: A Comparison

GoTo Connect Pricing

So far we discussed all the plans and features offered by GoTo Connect, but here’s a deeper look at what advantages and disadvantages you would have to bear if you choose this VoIP service. 

Pros of GoTo Connect Pricing

• Reliable call quality: Probably the best thing about GoTo Connect’s pricing is that it has a really good and clear HD voice quality.
• Offers video meetings: Many VoIP platforms do not offer video meeting functionality, but with GoTo Connect you can host video meetings or any event with up to 250 participants. 
• Includes social media messaging: Unlike many VoIP platforms, GoTo Connect offers integration with social media channels such as Instagram, Facebook, WhatsApp, etc., so businesses that rely on these platforms for communication or marketing can benefit from GoTo Connect. 

Cons of GoTo Connect Pricing

• Key features locked in top plans: Most of GoTo Connect’s key features, such as integration with CRM software and AI integration for call summary and transcription, among others, are available with their most expensive plan costing $80/user/month, manipulating users to choose their most expensive plan.
• Lacks advanced calling features: Despite paying $80/user/month for GoTo Connect’s most expensive plan, users don’t get features like call whispering, call barging, multi-level IVR, etc. Many other VoIP alternatives offer these advanced features at a much lower cost. 
• Unclear SMS and MMS pricing: Although GoTo Connect offers SMS and MMS with their plan, there is a limit to how many SMS or MMS users can send, and once users exceed that limit, overage rates kick in. The worst part is that they have not disclosed how much they charge for any extra SMS or MMS you send. 
• Poor customer service: Many customers have shown their frustration on receiving a resolution days after they complained about a problem. GoTo Connect’s customer support can be really poor, sloppy, and frustrating. 
• Deceiving international calling plan: GoTo Connect advertises their international calling to 50+ countries as “free,” but you’d have to pay extra if the country you want to make a call in isn’t included in the list. Another major limitation is that this coverage does not include calls made to mobile phones. 

Emitrr Pricing

Emitrr is a communication platform designed for small and mid-sized businesses that need a reliable and easy-to-use VoIP system. Instead of overwhelming users with complex features, Emitrr focuses on what matters most i.e. affordable pricing, automation, and seamless call management.

With AI-driven tools and smart automation, Emitrr helps businesses handle customer interactions more efficiently while keeping costs under control. It’s a great fit for local businesses, healthcare providers, and service-based companies looking for a flexible and cost-effective alternative to traditional VoIP providers.

Emitrr keeps its pricing simple, offering two straightforward plans:

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Standard Plan

The Standard plan is a great option for businesses looking for an affordable VoIP system with essential features. It includes everything a small team needs to handle calls smoothly, keeping communication simple and efficient.

Key Features:

• Calling (1000 mins/user) – Unlike pay-per-minute pricing models, Emitrr provides a generous calling allowance so businesses can manage their communications without worrying about high costs.
• Call Hold Music – Keep callers engaged while they wait
• HD Voice – High-definition audio ensures every call is crisp and professional
• Manual Call Recording – Record conversations when needed for compliance or training.
• Call Queue Groups – Organize incoming calls into manageable queues for better efficiency.
• Call Routing (During & After Hours) – Automatically direct calls based on business hours.
• Call Extensions – Easily connect customers to different departments.
• Call Transfer & Forwarding – Seamlessly redirect calls when necessary.
• Number Porting – Businesses can keep their existing phone numbers when switching to Emitrr.
• Mobile App Access – Take calls from anywhere with a fully functional mobile application.
• Contact Sync & Personal Working Hours – Sync contacts and customize availability to ensure better workflow.

Professional Plan

For businesses needing more automation, advanced call handling, and compliance features, the Professional plan offers a complete communication suite with tools that improve efficiency and responsiveness. The Professional plan builds on the Standard plan with additional automation and call management features. It is especially beneficial for industries that require compliance standards, such as healthcare, law firms, and finance.

Key Features: 

• Call Transcription – Automatically convert voice calls into text for easy record-keeping and review.
• Automated Call Recording – Capture all conversations without needing to start recordings manually.
• IVR (Interactive Voice Response) / Call Tree – Direct customers efficiently using an automated call menu or IVR
• Missed Call Auto Text – Ensure you never lose a lead by instantly responding to missed calls via text.
• Call Conferencing – Easily connect multiple participants for team or client meetings.
• HIPAA Compliance – Protect customer data with security measures required for regulated industries like healthcare.
• Voicemail Transcription – Convert voicemails into readable text, making it easier to respond quickly.
• Access Management – Control user permissions to ensure only authorized personnel can access certain features.

How Emitrr offers better value for money as compared to GoTo Connect?

Is GoTo Connect worth it? The answer is that it varies based on your needs. While its pricing starts at $26 per user/month, you may have to opt for their most expensive plan because their basic plan does not include few important features such as integrations with CRM tools. 

So why settle for less when you could choose a better alternative at a more affordable price? Here’s why we believe Emitrr might be a superior VoIP phone system for your business:

Affordable & straightforward pricing

Emitrr offers two pricing options, straight and simple. No gimmicks, no pricing manipulation unlike GoTo Connect. Refer to the section above to understand Emitrr’s pricing. 

No hidden charges

Emitrr is committed to transparency and does not impose any hidden fees, including training or setup costs. All expenses are clearly outlined during the onboarding call, so customers know exactly what their monthly costs will be. This clarity helps ensure that your business budget remains unaffected by unexpected charges.

Pay for what you choose

If you’re hesitant to pay for features you don’t use, we’ve got you covered. Simply reach out to Emitrr’s team to create a customized package that includes only the essential features for your business, ensuring you only pay for what you truly need.

Add unlimited users & up to 5 numbers

GoTo Connect charges $6 for every additional number or lines that you may want to add, however, Emitrr offers up to 5 free numbers/lines with no added cost. Anything more than that is $5 per number. Furthermore, Emitrr allows for unlimited users, enabling you to add as many team members as needed—perfect for growing businesses looking to scale efficiently.

Easy Integration with CRM Software

While GoTo Connect basic plan lacks integration options, users have noted that the integration process can be time-consuming and complex. In comparison, Emitrr seamlessly connects with over 500 tools and software, ensuring that your customer data syncs effortlessly and your business operations run smoothly without interruption. 

Unparalleled customer support

Emitrr boasts a perfect 5/5 rating on Capterra, highlighting our commitment to exceptional customer support. With Emitrr, you’ll never feel stranded; our support team is available 24/7, ensuring you receive prompt and effective solutions to any challenges you may encounter.

FAQs

Conclusion

To conclude, GoTo Connect’s pricing may appear cheaper, but it is not really, given how it offers some important features only with their top-tiered plans. If you are willing to cash out more money, only then it could be of great use to you, but then again, you can find everything it offers for a cheaper price. 

GoTo Connect may be a good option to consider for mid-sized businesses that are willing to spend $80/user/month. But if you want something more affordable no matter from which business industry you belong, Emitrr is a way better choice in terms of pricing, value for money, features, and customer support, among other things. Book a free demo call with Emitrr today to make the switch without breaking the bank.