Top 10 Klara Alternatives For Your Business in 2026

Introduction

If you’re currently using Klara for healthcare texting or evaluating other Klara alternatives, then this is the best place for you. While Klara offers a texting solution, it falls short in providing comprehensive solutions for effective healthcare communication. The limited integrations, weak team collaboration capabilities, and inadequate customer support can hinder the progress and efficiency of healthcare practices.

In this article, we’ll explore alternatives to Klara that offer more robust features to optimize your healthcare communication strategy. Here are the options that we have discussed in detail:

AI Summary

• Examines why healthcare practices start evaluating Klara alternatives
• Highlights commonly reported limitations involving integrations, scheduling reliability, workflow flexibility, and pricing visibility
• Explores operational challenges such as manual follow-ups and collaboration constraints
• Emphasizes the growing demand for platforms that unify messaging, calling, reminders, scheduling, and automation
• Presents a curated list of the Top 10 Klara alternatives in 2026
• Identifies Emitrr as a leading option for practices prioritizing efficiency and AI-assisted workflows
• Compares other solutions, including NexHealth, Mend, Weave, Solutionreach, Doctible, Zingit, and PatientNow
• Helps readers assess platforms based on features, cost considerations, customer reviews and practice fit

But before we delve into the detailed comparison of Klara with these best options, here’s a quick overview of Klara. 

What is Klara?

Klara is a very popular patient communication software that makes doctor-patient communication possible with its useful SMS messaging and telemedicine options. The Klara software is best known for its ease of use and automation capabilities. However, limited functionality, poor integration, and other reasons have forced users to look for a Klara replacement. Here’s a detailed overview of what Klara has to offer.

Klara Features

• EHR integration: Integrate your current EHR system with Klara to simplify your workflow and keep your records updated.
• Appointment reminders: Utilize the SMS channel to send appointment reminders to patients with options to cancel, confirm, or reschedule appointments.
• Two-way texting: Let your patients text you back with a two-way texting feature.
• Healthcare automation: Automate routine tasks such as taking appointments, sending reminders, etc., to reduce administrative workload. 
• Broadcast messaging: Share important information and update changes in the schedule with all your patients scheduled for the day with broadcast messaging. 
• Textable numbers: Turn your medical phone number textable without changing numbers. 

Klara Pros and Cons

Klara Pros

• Useful automation capabilities: Klara automates many routine tasks such as answering calls, sending appointment reminders, sending patient forms, etc., and reduces repetitive administrative workload. 
• Telemedicine support: Klara offers telemedicine options like a virtual waiting room, video streaming, etc., and allows you to connect with your patients remotely. 
• Intuitive dashboard: The Klara software has a very intuitive interface and is well-designed, making it very easy to use.

Klara Cons

• Poor integration with PMS/EMR/EHR/ systems: Klara’s integration with PMS/EMR/EHR/ systems is quite poor, and that affects doctor-patient communication.
• Unreliable customer support: Klara’s customer support team is slow to respond, and it offers limited contact options, making it highly unreliable.
• Scheduling inconsistencies: Users report occasional mismatches between requested appointments and actual calendar availability, confusing both staff and patients.
• Patients sometimes believe they booked when they didn’t: In certain cases, patients assume their appointment is confirmed even when it hasn’t been fully scheduled, creating front-desk friction.
• Payment errors reported by patients: Some users mention billing or payment-related issues that require manual correction and follow-up.
• Recall and reactivation workflows require manual effort: Practices often need to intervene manually for patient recalls or re-engagement campaigns, reducing automation benefits.
• Perceived as expensive compared to alternatives: Several practices feel Klara’s pricing is higher relative to the features offered, prompting them to explore more cost-effective Klara alternatives.

Klara Pricing

Klara’s pricing plans are not revealed on its website, you can get in touch with their support team to know more. 

We put Klara and Emitrr head-to-head so you can see what truly improves front desk efficiency.
Watch this comparison video to explore differences in scheduling, call automation, and patient communication.

Klara Integrations

Klara integrates with many EHR/PMS software, including:

• Practice Fusion
• EpicCare EMR
• NexHealth
• Athenahealth
• DrChrono
• ModMed
• Nextech
• Oracle Health

Klara Support Channels

• Phone
• Email
• Chat

Klara Reviews & Ratings

Klara’s customer ratings are 4.5/5 on G2 and 4.3/5 on Capterra. Have a look at what users are saying about Klara:

“What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.”

“The way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs.”

Source: Capterra 

Why do businesses seek a Klara Alternative?

While Klara is widely used for patient communication, many practices begin exploring Klara alternatives as operational demands grow. The challenges typically extend beyond isolated bugs and start affecting scheduling accuracy, staff efficiency, and overall experience.

Integration limitations

Reliable integrations are critical in healthcare workflows, yet users report inconsistencies when syncing Klara with EMR/EHR/PMS platforms. Issues such as delayed updates, incomplete data flow, or appointment changes not reflecting correctly can disrupt automation, increase manual verification, and introduce scheduling errors.

Scheduling and workflow friction

Practices have noted appointment-related challenges, including mismatches between requests and availability, confirmations or cancellations not syncing properly, and cases where patients believe they’re booked when they’re not. These gaps create confusion for front-desk teams and negatively impact patient trust.

Functional and usability issues

Despite offering robust communication tools, Klara users have highlighted friction in day-to-day usage. Concerns include internal message assignment difficulties, labeling or thread management issues, and workflows that require extra steps, slowing staff productivity.

Respond faster and stay consistent with patients. Use free Healthcare SMS Templates that simplify daily communication.

Team collaboration gaps

Efficient care coordination depends on seamless internal communication. Some users find Klara’s collaboration features limited, citing difficulties with assigning conversations, sharing internal notes, or managing cross-team visibility. This can lead to fragmented communication and delayed follow-ups.

Manual effort for recalls and reactivation

Automated patient recall and re-engagement are essential for practice growth. Users report that certain recall/reactivation workflows require manual intervention, reducing efficiency and increasing administrative workload.

Customer support concerns

Timely support is vital when communication systems affect patient interactions. Users have mentioned slow response times and limited support channels, which can prolong issue resolution during critical moments.

Pricing considerations

For some practices, Klara’s cost relative to perceived value becomes a deciding factor. As needs evolve, businesses often evaluate Klara competitors that offer stronger automation, AI capabilities, and broader feature sets at a more competitive price point.

What features to look for in A Klara Alternative?

If you are exploring a Klara alternative, it is important to choose a solution that not only matches Klara’s capabilities but also adds more value to your patient communication process.

Below are the key features to consider when finding the right fit for your practice.

AI Capabilities

The first thing to look for in a Klara alternative is AI. Choose software that uses AI because it can simplify a lot of redundant tasks, it can improve reports and paperwork, keep track of regulations, etc.

Check this video to understand how AI is about to change healthcare forever:

Mass texting

The Klara replacement you choose should offer a mass texting feature. With this feature, you can send SMS to multiple patients at once, and with the right software, you can also customize these messages, saving you a lot of time and effort that goes into typing individual SMS.

Automated Texting

Your Klara SMS alternative should let you set up automatic SMS for routine tasks to reduce redundancy. You can also use automated messages for sending survey SMS, holiday greetings, appointment reminders, payment links, etc.

Access Management

Choose a healthcare messaging app that lets you assign roles to different users and gives you control over the level of information they can access. The system should be able to help you keep track of user activity so you can review it if there are any data leaks.

Auto log-off

The feature logs you off the system automatically if there’s no activity detected after a certain amount of time. For this, the software checks for activity like clicks, typing, mouse movements, etc. If the system doesn’t detect any activity for a while, it will log off the user automatically. This feature can help in avoiding data theft if the app is left idle. 

No Open Source

By nature, open-source apps can’t meet HIPAA standards, but if you are still keen on using an open-source platform, then make sure it follows the necessary protocols to be HIPAA compliant. If the Klara alternative you are seeking doesn’t meet the compliance you need, then you must look for a non-open-source patient messaging service.

Integration With EHR/EMR

Your Klara replacement should integrate with your EHR system so that your clinical and administrative tasks can be simplified and the person using the system can access all information from one dashboard without switching tabs.

Audit Control

Having audit controls can help you keep an eye on how patient information is shared and stored, and it can even alert you if any unauthorized access is caught. Since regular texting is not secure on its own, having these controls is necessary during patient communication.

TCPA Compliance

Along with HIPAA, the SMS service you choose should also align with TCPA SMS compliance. This means that the app should allow you to get written permission from your patients before you start sending them marketing SMS.

Strong security features

Look for protocols and strong security measures like two-factor authentication, secure getaway, real-time alerts, encryption, and other threat detection capabilities to keep patient PHI secure. All of these security features are essential to reduce the risk of data breaches and to help ensure compliance with security standards.   

Interoperability

Interoperability is a must-have feature for facilitating easier data sharing. This feature enables different systems to communicate and exchange information, leading to less manual effort, improved data quality, cost savings, enhanced productivity, and real-time access to medical records.

10 Best Klara Alternatives in 2026

• Emitrr 
• Doctible
• Phreesia
• Weave
• Review Wave
• SolutionReach
• Mend
• NexHealth
• Zingit
• PatientNow 

Below is a quick-glance comparison of the top 10 Klara alternatives based on capabilities, cost, and best-fit scenarios.

Software	Core Focus	Pricing	Best For
1. Emitrr ⭐ Best Klara Alternative	HIPAA-compliant messaging, secure text/call, automation, EMR/EHR integrations, AI front-desk, scheduling, reminders	Plans:Standard: $45–$64/mo;Pro: $64–$94/mo;Enterprise: Custom pricing(Pricing varies by message volume) (flexible tiers)	Practices needing unified communication + automation and AI support
2. Doctible	Patient engagement and reputation management (SMS, reminders, reviews)	Starts ~$249/mo	Practices focused on patient reviews and engagement
3. Phreesia	Patient intake, scheduling, payments, insurance verification, communication	Custom/contact sales	Practices needing all-in-one patient workflow solution
4. Weave	Communication (text, reminders), insurance verification, billing & payments	Ultimate ~$399/mo + setup	Practices wanting integrated comms + payments
5. Review Wave	SMS communication, scheduling, digital forms, web chat	Plans: Premium $299/mo; Pro $399/mo; Elite $499/mo	Optometry/chiropractic clinics needing comms + reputation tools
6.SolutionReach	Two-way texting, mass messaging, intake, engagement tools	Custom / quote-based	Practices focused on patient retention & engagement
7. Mend	Messaging, telehealth, intake forms, reminders, payments	Custom / not widely published	Practices wanting messaging + telehealth support
8. NexHealth	Online scheduling, patient notifications, messaging	Custom / quote-based	Clinics prioritizing digital patient experience
9. Zingit	HIPAA-compliant patient texting & engagement	Plans: Basic: $199/mo; Premium: $299/mo; Ultimate: $349/mo	Practices focused on secure patient messaging
10. PatientNow	Practice management with comms and automation	Custom pricing	Practices looking for integrated PMS + comms

1. Emitrr: Best Klara Replacement

Emitrr Overview

Emitrr is a HIPAA-compliant patient communication software, and our top pick for the best Klara alternative. Practices that use Emitrr consistently report significant efficiency gains, with many saving 80+ hours of manual work by consolidating communication into a single, streamlined system. Whether you’re a solo provider or a rapidly growing practice, Emitrr scales with your needs without adding operational complexity.

This Klara competitor stands out for delivering strong value alongside reliability. Onboarding is included, and the automation setup is fully handled, reducing the burden on staff and accelerating time-to-value. Users frequently highlight the balance between cost and performance, sharing feedback such as:
“Best platform so far — price-wise versus value.”
“Emitrr has everything we use daily at an affordable price.”

Emitrr Features

• End-to-end encryption: This ensures that all the messages in transit are encrypted so that they cannot be accessed or intercepted by unauthorized parties.  
• File sharing: Share medical forms, insurance details, lab reports, and test results through a single portal. Enable HIPAA-compliant virtual faxing to send and receive healthcare documents without relying on physical fax machines or carrier-based messaging.
• Access controls: Limit who can access patient data on your portal. Also, create activity logs for each user to monitor overall activity.
• Data privacy: Emitrr follows important data protection measures to keep sensitive patient information private, including how it is stored and shared.
• Secure text messaging: The secure texting for healthcare feature, when enabled, redirects you to a secure gateway where you can access and share data with your patients safely.
• Advanced Automation: Automate routine tasks using canned responses and customizable SMS templates for common patient questions. AI agents are transforming the healthcare industry by handling repetitive communication, reducing manual effort, and improving response times for healthcare teams. 
• 2FA: Set two-factor authentication to add an additional layer of security and to keep your patient data safe.
• Real-time alerts: Generate SMS alerts regarding changes in appointment schedules, updates in services, etc., and share them with your patients in real time.
• Text messaging: Take advantage of various texting capabilities, such as mass texting, group texting, two-way texting, schedule-based messaging, etc., to ensure seamless communication with patients. You can also use the free SMS Length Calculator tool to prevent message splitting and avoid unexpected costs, helping you run cleaner, more efficient messaging campaigns.
• Integration with tools: Integrate your EMR/EHR and PMS with Emitrr to manage patient communication from one dashboard without switching tabs. Boost patient outreach via SMS in Athenahealth by syncing appointments, reminders, and follow-ups directly with your existing workflows.
• Online appointment scheduling: Offer this option to your patients and allow them to schedule their own appointments with just a single click.
• Text-enable number: Get your existing healthcare clinic number text-enabled to enjoy both texting and calling from the same number.
• Single-number texting & calling (even for multi-location clinics): Manage patient communication across all locations using one unified business number. No confusion, no fragmented conversations.
• Read receipts & message visibility: Know exactly when patients read your messages, enabling timely follow-ups and better response tracking.
• No-code AI workflow builder: Create “if-this-then-that” automation using an intuitive drag-and-drop interface. Ideal for appointment reminders, intake, recalls, and more.
• Flexible contact sync & upload: Upload contacts via CSV or seamlessly pull patient data from your EHR, EMR, or practice management system.
• Message translation: Communicate with patients in their preferred language. Messages are automatically translated into the patient’s language, and responses appear in your staff’s language for clear, barrier-free conversations.

Struggling to keep up with patient texts without overwhelming your front desk?
Let Emitrr’s AI agent Sarah handle conversations effortlessly.

Pros of Emitrr

• Secure texting platform: Emitrr complies with HIPAA and TCPA to ensure all your healthcare-related communication is done securely.
• Exceptional customer service: Emitrr offers excellent customer service 24×7 and even has a stellar 5/5 rating on Capterra for the same. 
• Secure chat feature: Using Emitrr’s secure chat feature, you can have a confidential conversation with your patients. 
• 100% transparency, no hidden charges: Emitrr offers 100% transparency in pricing right from the initial call and does not surprise you later with hidden charges. 
• Customization options: With Emitrr, you don’t have to pay for features you don’t need; the platform offers you customized pricing options specifically tailored to your healthcare needs. 

Cons of Emitrr

• More advanced features are being launched.

Emitrr Pricing

Emitrr’s pricing is quite affordable and can be tailored to your healthcare practice’s specific use cases and needs. To get a custom price quote, you can contact support.

Emitrr Integrations

Emitrr seamlessly integrates with over 500 EHR/PMS software, including: 

• Drchrono
• eClinicalWorks
• Denticon
• Dolphin
• AthenaHealth
• Dentrix Enterprise
• Curve Hero
• Eaglesoft
• Kareo
• Dentrix Ascend
• Orthotrac
• OpenDental
• Dentrix
• Practiceworks
• And more!

Emitrr Reviews & Ratings

Emitrr’s overall customer rating on Capterra is 4.8 and on G2 is 4.7/5. Have a look at what Emitrr users are saying:

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

Emitrr Support Channels

• Email: Send email to Emitrr’s support team at support@emitrr.com
• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• FAQs/forum
• SMS
• Knowledge base

2. Doctible

Doctible Overview

Doctible is a well-known patient engagement software that comes with capabilities like online reputation management, online appointment scheduling, and reminders, etc. This Klara replacement caters to healthcare professionals across all specialties, including Dental, Chiropractic, Orthodontics, etc. Doctible is best known for its review & reputation management features and easy-to-use dashboard; however, this alternative to Klara is expensive and does not integrate seamlessly with other tools. Have a detailed look at Doctible below: 

Doctible Features

• Bulk messaging: Use the bulk messaging feature to send SMS to large groups of patients. 
• Campaigns: Use pre-built email and SMS templates to set up different campaigns easily.
• Digital forms: Send patient intake forms digitally via email or SMS to collect HIPAA-compliant e-signatures.
• Reputation management: This Klara replacement integrates your existing tools with Doctible to automate the process of collecting patient reviews.
• Appointment reminders: Send appointment reminders to get confirmation from patients without making any calls. 
• Phones: Access essential patient information during inbound calls.

Pros of Doctible

• Great for generating reviews: Users love Doctible’s review and reputation management features because of how easy it is to generate reviews using it.
• Intuitive design: Doctible’s dashboard and app are quite intuitive, and users love how easy it is to use the software. 

Cons of Doctible

• Expensive: Doctible’s pricing starts at $249 a month, which is quite high compared to other Klara competitors listed in this guide. 
• Issues with integrations: Doctible does not integrate with many PMS/EHR software, including Dentrix, and even the integration they do offer comes with its own problems.

Doctible Pricing

This Klara replacement offers three pricing options:

• Gold: $249 a month 
• Gold plus: $399 a month
• Platinum: Custom 

Doctible Integrations

This alternative to Klara integrates with many PMS/EHR tools, including: 

• athenahealth
• Practiceweb
• Nexgen
• MDLand
• drChrono
• Eaglesoft
• And more!

Doctible Reviews & Ratings

This Klara replacement is rated 4.8/5 on Capterra and 4.5/5 on G2. See what Doctible customers are saying:

“Customer Service is outstanding. Anytime I have a question or concern they are extremely helpful and resolve my issue in no time.”

“Messed up our patient reminders and had patients coming on on the wrong day/time.”

Source: Capterra

Doctible Support Channels

• Phone
• FAQs
• Email

3. Phreesia

Phreesia Overview

Phreesia is a robust healthcare software that comes with tools for scheduling, clinical support, registration, payments, etc. This alternative to Klara caters to healthcare providers in different domains and helps in simplifying tasks right from scheduling to collecting payments from patients. Multiple features and ease of use are what Phreesia is known for; however, lags and long integration time are its biggest challenges. 

Phreesia Features

• Insurance verification: Save precious time by using this feature to verify the patient’s insurance beforehand.
• Analytics: Get detailed reports, be it appointments, scheduling, payments, and more.  
• Appointment tracking: Track all appointments and see what new appointments were made, canceled, or rescheduled for the day. 
• Online appointment: Allow patients to self-schedule appointments directly from their own device anytime. 
• Automated payment collection: Phreesia offers patients several ways to pay copays and balances online without the involvement of staff.

Pros of Phreesia

• Easy to use: This Klara replacement interface is modern, and users love how easy it is to use this patient communication software. 
• All-in-one solution: Phreesia is an all-in-one communication software, and it offers features for payment collection, communication, and insurance verification,  which users really love.
• Detailed reporting feature: Users love the detailed reports generated by Phreesia as it helps them analyze how their campaigns are performing. 

Cons of Phreesia

• Laggy software: As per many user reviews, Phreesia lags a lot and takes up unnecessary precious time. 
• Poor customer service: Phreesia’s customer support team can be quite impatient at times and take days to offer effective solutions. 
• Long integration time: Integration with Phreesia takes a lot of time, and users find that quite a problem. 

Phreesia Pricing

Phreesia pricing is not available publically; you will have to get in touch with their support team to know more. 

Phreesia Integrations

This alternative to Klara offers integrations with:

• eClinicalWorks
• AdvancedMD
• athenaHealth
• Meditech
• Epic
• Nextgen
• Oracle
• And more!

Phreesia Reviews & Ratings

Phreesia is rated 4.3/5 on Capterra and 3.9/5 on G2, and here’s what Phreesia customers are saying:

“Phreesia has helped improve our overall collections with the ability to verify E&B for most insurances. The ability to know insurance details in real-time is a benefit that more than pays itself.”

“Integration has been an ongoing issue. The interface is clunky and causes a lot of problems with duplicate encounters, multiple documents in EHR, and lag time from when an appointment is entered into our EHR to when it populates in Phreesia varies from instantaneous to many minutes.”

Source: Capterra

Phreesia Support Channels

• Call
• Email

4. Weave

Weave Overview

Weave is a robust patient texting app for small healthcare practitioners. This HIPAA-compliant SMS app offers many communication capabilities for medical offices operating in individual locations. This alternative to Klara can be used by healthcare practitioners in any specialty, be it dental, optometry, veterinary, plastic surgeons, etc. However, Weave’s biggest downside is its high pricing. Have a detailed look at Weave below.

Weave Features

• Reminders: Send message reminders to your patients ahead of their appointments and reduce no-shows.   
• Team chat: Connect with your medical staff with the efficient team chat option and keep everyone in the loop for all internal communications.  
• Two-way texting: Engage one-on-one with your patients for a better patient experience  
• Reviews: Send review requests to patients via SMS to build your online healthcare reputation. 
• Billing and payments: Send payment requests via SMS and allow your patients to pay you online
• Missed text auto-reply: Send automated replies to patients upon missing their message. 

Pros of Weave

• Ease of use: Weave users love the software’s simplistic design and ease of use. 
• Great mobile app: Weave’s app is great, and users really appreciate how it allows them to tackle patient conversations from anywhere.
• Insurance verification: This Klara alternative verifies your patients’ insurance details automatically and imports them into your office’s schedule.

Cons of Weave

• Expensive: Weave’s plans start at $399 a month, which is way more than other Klara competitors shared in the guide.  
• Limited text features: This alternative to Klara does not offer features like filters to sort individual conversations, being able to send replies on a thread, etc.
• Inconsistent customer support: As per many reviews, Weave’s customer support is unresponsive and slow.
• Frequent glitches: Many Weave users’ reviews suggest how often they face outages and downtimes when using the Weave software.

Weave Pricing

Weave pricing offers four options: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Integrations

Weave integrates with many PMS/EHR software, including:

• Softdent
• OrthoTrac
• PracticeWorks
• Sensei
• drChrono
• Eaglesoft
• Win OMS
• Dolphin
• And more!

Weave Reviews & Ratings

Weave’s customer ratings are 4.5/5 on G2 and 4.8/5 on Capterra. Have a look at what customers are saying about Weave: 

“I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates.”

“Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.”

Source: Capterra 

Weave Support Channels

• Chat
• Phone
• FAQs/Forum
• Email/Help Desk
• Knowledge Base

5. Review Wave

Review Wave Overview

Review Wave is a patient sms service specifically meant for Optometry and Chiropractic clinicians. The software comes with features like digital forms, text messaging, online scheduling, etc. This alternative to Klara also offers great patient communication and reputation management tools, but Review Wave is very expensive compared to other Klara competitors shared in this guide.

Review Wave Features

• Business texting: Send out two-way SMS to enable real-time, swift patient communication. 
• Digital forms: This alternative to Klara reduces administrative workload by sending forms to patients before the appointment.
• Scheduling: Seamlessly write appointments directly into your EHR and schedule appointments easily with your patients. 
• Webchat: Add a webchat feature on your website to start conversations with visitors right from the web. 
• Call to text: Send automated SMS to patients upon missing their call.  
• Reviews: Build your healthcare practice’s reputation by sending review links and collecting reviews easily via SMS.

Pros of Review Wave

• Useful features: This Klara competitor offers many useful features, such as self-scheduling, digital forms, etc., which helps save a lot of staff time.
• Great reputation-building tools: Review Wave is highly appreciated by users for the impressive reputation-building features it offers. 

Cons of Review Wave

• Very expensive: Review Wave’s pricing is very expensive compared to other Klara alternatives listed in this guide. 
• Not flexible: This replacement for Klara is specially meant for chiropractic and optometry clinicians, and may not be the best choice for other kinds of healthcare professionals. 
• Complex interface: Many customer reviews suggest that setting up campaigns and using some of the features can be a bit tough on Review Wave. 

Review Wave Pricing

This alternative to Klara offers three plans:

• Premium: $299 a month 
• Pro: $399 a month
• Elite: $499 a month

Review Wave Integrations

This replacement for Klara integrates with third-party apps meant for optometry and chiropractic. 

Review Wave Reviews & Ratings

Review Wave’s customer rating on Capterra is 4.7/5, and on G2 is 4.9/5. Here’s what customers are saying about Review Wave:

“The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.”

“The overage pricing is a bit high. We have so many patients that we often have an overage charge and I wish we had a greater amount of texting included.”

Source: Capterra 

Review Wave Support Channels

• Email
• Phone

6. SolutionReach

SolutionReach Overview

SolutionReach is a well-known HIPAA-compliant texting software that follows detailed policies and procedures that are needed to protect PHI. This healthcare communication app offers cloud-based security, data encryption, and constant monitoring to ensure safe doctor-patient communication. This Klara competitor caters to dental practices, vision groups, hospitals, and DSOs, and aims to boost patient engagement and retention.

SolutionReach Features

• Two-way patient texting: Engage in one-on-one conversations with your patients and solve their queries in real-time.  
• Mass patient texting: Send SMS to hundreds of patients at once and save hours worth of daily time.  
• Access controls: Put a limit on who all can access patient data on your portal.
• EHR integration: Integrate SolutionReach with your existing EHR/EMR for easy data access.    

Pros of SolutionReach

• Variety of features: This Klara competitor offers a bunch of features such as batch messaging, surveys, intake, text-to-pay, etc. 
• Intuitive platform: The SolutionReach software has a very intuitive interface and is very easy to use. 
• Great for team collaboration: The software also comes with great team collaboration features. 

Cons of SolutionReach

• Frequent technical issues: Many users have complained about the SolutionReach software giving them frequent technical issues and other glitches that slow them down. 
• Limited customization options: The software offers very limited customization options, be it for pricing, texting, etc. 
• Inconsistent customer support: The platform’s customer support is also inconsistent, and you may or may not receive a quick and effective resolution from them. 

SolutionReach Pricing

SolutionReach pricing offers three plans: 

• Pro: Need to contact support 
• Enterprise: Need to contact support
• Premium add-ons: Need to contact support

SolutionReach Integrations

This Klara replacement offers integration with third-party tools; however, not much information is available on the same. 

SolutionReach Reviews & Ratings

SolutionReach has a rating of 4.3/5 on G2 and 3.8/5 on Capterra, and here’s what users are saying about it:

“Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don’t admit their errors which is very frustrating.”

“This software does a great job sending out appointment reminders and birthday celebrations. The patients also like to be reminded about their appointment an hour in advance.”

Source: Capterra

SolutionReach Support Channels

• Phone
• Chat
• Email
• Knowledge base
• FAQs

7. Mend

Mend Overview

Mend is a telehealth patient engagement platform that offers telemedicine workflows, automated payment options, easy intake, and more. The software is better than Klara and is known for its telehealth options and ease of use. However, lags and technical glitches are its biggest pain points. Have a look at what more Mend has to offer:

Mend Features

• Automated patient payments:  Use an online check-in and payment center that is suitable for collecting payments from patients efficiently.
• Digital intake forms: Send out digital intake forms and collect patient information easily.  
• Group video and scheduling: Schedule video patient appointments for patients who can’t visit you. 
• Digital patient check-in: Allow patients to check-in online and reduce patient wait time in your clinic. 

Pros of Mend

• Useful telehealth feature: This better than Klara, which offers telehealth features like video calling patients, unlike many other platforms. 
• Quick support: Users love how efficient and quick Mend’s customer support team is.
• Easy to use: Mend has a very intuitive interface and easy design, and users love how easy it is to use this app.  

Cons of Mend

• Connectivity issues: Many users have pointed out facing connectivity issues and other glitches, which hinder the workflow a lot.  
• Slow: The Mend app is very slow in scheduling appointments and processing other tasks. 

Mend Pricing

To know Mend’s pricing, you would have to get in touch with their support team.

Mend Integrations

This platform is better than Klara, as it can be integrated with your EHR/PMS software easily, including:

• athenaHealth
• Kipu
• Exam
• eClinicalWorks
• Acumen

Mend Reviews & Ratings

Mend has a rating of 4.6/5 on Capterra and 4.7/5 on G2, and here’s what Mend users are saying:

“I have had frequent disconnections or missed connection and frequently have to trouble shoot.”

“Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.”

Source: Capterra 

Mend Support Channels

• Call
• Email

8. NexHealth

NexHealth Overview

Nexhealth is a robust patient communication service that offers capabilities for appointment scheduling, secure patient texting, and more. This HIPAA-compliant scheduling software caters to dentists, hospitals, doctors, medical offices, etc. This platform is better than Klara and integrates with many EHRs seamlessly, and offers real-time scheduling options. Having said that, price, poor support, and lack of app are NexHealth’s biggest disadvantages. 

NexHealth Features

• Two-way messaging: Talk with your patients via SMS and cater to their communication needs in a convenient way.  
• Reminders: Send customizable patient reminders for recalls, upcoming appointments, or forms, to reduce no-shows in your outpatient clinic or any other clinic. 
• Access control: Create activity logs and monitor the overall activity of all users. 
• Secure patient texting: Keep conversations with your patients private with this feature.
• EHR integration: Integrate NexHealth with your internal tools and streamline your healthcare workflows. 
• Online appointment scheduling: Let patients self-schedule their appointments. 

Pros of NexHealth

• Great customization features: NexHealth’s customization features, such as sending reminders, scheduling appointments, etc, work really well. 
• Seamless integrations: The NexHealth app integrates seamlessly with third-party tools and apps to ensure a smooth workflow. 
• Easy setup: Setting up NexHealth is very easy, and you can get started with the platform in no time. 

Cons of NexHealth

• High pricing: User reviews suggest that Nexhealth is pricey, especially when compared to other Klara competitors.
• Poor customer support: Nexhealth’s customer support is sluggish, and sometimes they don’t even respond. Even when they do respond, their resolution can be a hit-or-miss.
• No mobile app: NexHealth does not offer an app, which means users can’t access the software from their mobile device.

NexHealth Pricing

There is not much information available on NexHealth pricing. You would have to contact NexHealth support to get a custom quote.

NexHealth Integrations

This tool is better than Klara and offers synchronizer API to sync bidirectionally with health record systems like eClinicalWorks, Open Dental, Dentrix, etc. 

NexHealth Reviews & Ratings

NexHealth has a rating of 4.9/5 on Capterra and 4.8/5 on G2. Here’s what NexHealth customers are saying: 

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality – east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.”

“Robust functionality that automates patient engagement workflow and integrates seamlessly with our Patient Management System.”

Source: Capterra 

NexHealth Support Channels

• Email
• Phone
• Chat

9. Zingit

Zingit Overview

Zingit, similar to Klara, is an SMS and reputation-building software for chiropractic practices. The software can be used to reactivate former patients, get new ones, or keep existing patients and staff at maximum efficiency. This software is similar to Klara and is best known for its customer service and ease of use; however, you may find its pricing quite high and come across issues in sending review requests. Here’s a quick overview of Zingit. 

Zingit Features

• Appointment reminders: Send appointment reminders to patients easily using Zingit. 
• Reputation management: Grow your online reputation by sending automated review requests to patients using Zingit. 
• Patient recall: Use this to run a patient activation campaign or to send a recall SMS. 
• Broadcast messaging: Send important notifications or updates to all your patients via broadcast messaging. 
• Webchat: Turn website visitors into potential leads by adding a webchat widget to your website.  

Pros of Zingit

• Intuitive interface: Zingit users love how easy it is to use the Zingit software to send SMS to patients, schedule appointments, and more. 
• Great customer service: Zingit’s customer support agents are professional and offer quick resolution to users. 

Cons of Zingit

• Automatic patient opt-outs: Whenever a patient cancels their appointment, the Zingit software opts them out of all communication automatically, which makes it very difficult for users to get the lost patients opted in again. 
• Expensive: Zingit could be expensive for smaller chiropractic practitioners.
• No review request control: Zingit offers no option to control the number of review requests you can send to the same patient. The platform often sends multiple review requests to the same patient, which can be quite annoying.
• Supports single language: This Klara alternative supports the English language only. 

Zingit Pricing

Zingit offers three pricing options:

• Basic: $199 a month
• Premium: $299 a month
• Ultimate: $349 a month

Zingit Integrations

Zingit integrates with a couple of chiropractic software and tools, but the company has not shared much information about them on its website. 

Zingit Reviews & Ratings

Zingit has an overall rating of 4.7/5 on Capterra, and here’s what Zingit customers are saying:

“Ease of use as well as the ability to communicate with patients. In addition the ability to generate positive reviews is great.”

“When the patient replies cancel referring to their appointment, the software opts the patient out of the messaging automatically and it’s difficult to opt them back in again.”

Source: Capterra 

Zingit Support Channels

• Phone
• FAQs
• Email

10. PatientNow

PatientNow Overview

PatientNow is a comprehensive patient management and communication tool that comes with capabilities like EMR, patient management, practice management, and more. This replacement for Klara caters to healthcare professionals across all domains and comes with unique photo features as well. However, its non-intuitive interface and poor functionality are often called out by users. 

PatientNow Features

• EMR: Use PatientNow’s Electronic Medical Record (EMR) system to manage your patient records effortlessly and streamline documentation.
• Photography: Capture standardized patient photos and share them among staff members using on-screen positioning templates.
• Practice management: This replacement for Klara can manage your staffing, tasks, and resources in a single shared calendar and allow each staffer to personalize it to suit their needs.
• Payments: Process payments, create invoices, and manage inventory from your patient and practice management software.

Pros of PatientNow

• Good customer support: PatientNow customer service agents are helpful and very professional. 

Cons of PatientNow

• Poor functionality: Many user reviews suggest that this software takes too many clicks and steps to complete simple tasks and has very poor functionality in this regard.
• Difficult to use: Users have also pointed out that this software is not intuitive and quite difficult to get the hang of.
• Expensive: Users have pointed out that this software is quite expensive and does not offer the best value for money.  

PatientNow Pricing

PatientNow has not revealed its pricing; you have to get in touch with their support to know more. 

PatientNow Integrations

PatientNow integrates with many tools, including:

• Cherry
• TouchMD
• Swell
• Optum
• Labcorp
• ANN
• And more!

PatientNow Reviews & Ratings

PatientNow has a rating of 3.3/5 on G2 and 4/5 on Capterra, and here’s what PatientNow users are saying:

“What I like about PatientNow is that it’s an easy to use software and great features that can opt in for.”

“But we also found implementation staff to be unfamiliar with the system. Incomplete and incorrect information have been very costly to our practice needing to redo many aspects of the initial build.”

Source: Capterra 

PatientNow Support Channels

• Phone
• Email
• Resource center
• Help center

Why Is Emitrr the best Klara alternative?

Emitrr is the best Klara alternative for practices that need more than basic patient messaging. It is a dynamic software designed for healthcare customer communication and engagement, enhancing patient experiences through efficient text messaging. Practices genuinely enjoy using Emitrr because it fits naturally into daily workflows.

Within its toolkit, you’ll discover an array of valuable features complemented by over 1000+ integrations for seamless automation. Coupled with exceptional customer support, Emitrr has earned recognition as an ‘Emerging Favorite’ on respected review platforms like Capterra, G2, and Software Advice. For healthcare teams focused on efficiency and patient experience, Emitrr becomes an ideal choice.

Here’s what makes Emitrr an obvious choice over Klara

1000+ Integrations

While solutions like Klara and others may encounter hurdles, Emitrr excels in automation, delivering a seamless workflow through its impeccable integrations. Emitrr integrates with your current CRM/EMR/EHR/PMS in the healthcare setting, revolutionizing repetitive tasks into automated campaigns, and remarkably elevating your efficiency.

Front desks in Athenahealth practices are under constant pressure from calls, scheduling, and follow-ups. You can check this webinar to see how AI saves 70+ staff hours per month and boost patient outreach via SMS in Athenahealth.

Advanced Communication Features

Emitrr focuses on tools that make a visible difference in daily operations. Instead of adding complexity, it simplifies communication and front-desk workload. From an AI voice agent that handles incoming calls, to an AI virtual receptionist that engages patients instantly, Emitrr helps practices stay responsive even during peak hours. It even supports essentials like HIPAA-compliant virtual fax, so teams can manage patient documents securely without switching systems.

Upgrade your faxes with 100+ professional HIPAA-compliant cover sheet templates. Download free PDF now!

Best Customer Support

Emitrr is your go-to support hub in healthcare. Its prompt support team provides quick solutions that stand out. Most healthcare users give Emitrr a top-notch 5 out of 5 rating, highlighting our outstanding service that wins hearts and recommendations. 

Cost-effective, predictable pricing

Customers who evaluated LeadSquared, Luma Health, OMD, Weave, NexHealth, and Doctible frequently pointed to the same challenge: pricing that escalated quickly. Some platforms were quoted at nearly 4× their current spend, making long-term scaling difficult to justify. Emitrr’s flexible pay-as-you-go pricing gives practices stronger cost control, better predictability, and room to grow comfortably.
If this resonates, check out Emitrr with a free demo.

Great Team Collaboration

With powerful features for team collaboration, Emitrr ensures smooth functioning. Assign roles, direct conversations to specific team members, create groups for internal discussions, and even attach notes to patient conversations for easy reference. These capabilities empower healthcare teams to work together seamlessly, enhancing patient care and communication efficiency.

Switching from Klara to Emitrr is a seamless journey, requiring no hassle from your end. Emitrr’s dedicated customer support team takes care of everything, ensuring a smooth transition. Here’s how it unfolds:

• Smooth Data Transition: Your automation setups and contacts migrate seamlessly to Emitrr at no extra cost.
• Simple Number Porting: Our experts handle your current number, making it text-ready for a seamless shift.
• Continuity in Integrations: Your existing integrations find a new home within your current EMR/EHR, maintaining your workflow.
• Comprehensive Training: We empower your team with both in-person and online training for a confident start.
• Reliable Support: Emitrr’s Team is by your side, offering guidance and assistance every step of the way. Switching has never been easier or more reassuring.

Which Industries are catered by Emitrr?

Emitrr is used across multiple industries where fast and reliable communication is critical. Here’s a quick look at the industries that benefit the most:

Healthcare and Clinics

Emitrr supports healthcare practices and clinics with simple, reliable patient texting. Send appointment reminders, scheduling updates, recalls, and prescription notifications. Staff spend less time on phone calls, and patients respond faster.

Real Estate

In the real estate industry, Emitrr helps agents stay in touch through SMS. Share property details, confirm viewings, follow up with leads, and respond quickly to inquiries.

Insurance

Emitrr helps the insurance agents communicate policy updates, claim alerts, payment reminders, and follow-ups using text messages. Clients stay informed without long call queues.

Small Business

Small businesses use Emitrr to handle customer questions, confirmations, promotions, and feedback requests through texting. It’s fast, direct, and easy for customers.

Education and Schools

Emitrr supports schools by automatically enabling communication, parent notifications, and easy call routing, ensuring smooth coordination between staff, students, and parents.

NGOs and Non-Profits

For NGOs and non-profits, Emitrr simplifies donor communication, campaign updates, volunteer coordination, and event reminders through texting automation.

Home Services

Emitrr helps home service businesses send appointment confirmations, technician updates, job reminders, and follow-ups. Customers can be updated without confusion.

Law Firms

Law firms can securely manage client calls, voicemail transcriptions, and call histories, enabling streamlined case management and professional clients.

Religious institution

Emitrr helps religious institutions and churches connect with their community. Share automated announcements, service reminders, and event updates so members remain informed, engaged, and involved.

E-commerce and Retail

Retailers also use Emitrr to offer a quick response to customers’ queries in case of any issues, such as completing a customer’s order, and inform clients via SMS, increasing consumer satisfaction.

Key Takeaways

• Many practices explore Klara alternatives due to concerns around integrations, scheduling reliability, workflow flexibility, and pricing visibility

• Choosing a replacement platform requires evaluating automation capabilities, ease of use, support quality, and scalability

• Modern healthcare communication platforms now extend beyond texting to include AI-driven workflows, scheduling assistance, and patient engagement tools

• Emitrr stands out as a strong Klara alternative by combining communication, automation, AI support, and extensive integrations

• Pricing structure and long-term value play a major role in decision-making for growing practices

• The best platform choice depends on practice size, operational challenges, and patient communication needs

FAQs