Introduction
Did you know that service-based businesses in the US miss 40% of their calls daily? That’s an alarming statistic because those missed calls could be sales inquiries, service inquiries, or queries by existing customers. It means that you’re not just losing potential customers but are also providing poor customer experience. We get it, it’s not your fault. You could be busy with a plethora of tasks or wouldn’t have a system in place to handle those missed calls. But you know what? It’s never too late! If you’re missing out on a lot of customer calls and want to deal with such an occupational hazard, it is time to invest in a missed call text back software.
In this blog, we’ll provide detailed insights into the importance of having a platform to deal with missed calls, the top missed call text back software to compare, and features to look for in your ideal missed call text back service. Are you ready to put an end to missed calls? Keep scrolling through for some valuable takeaways!
What Is Missed Call Text Back Software?
A missed call text back service is a tool that allows you to respond to missed calls in real-time even when you’re away. Since you’re a service-based business, you can’t always be clung to your phone because you have services to provide and customers to attend to. But then what about the potential customers who are calling you?
Every missed call translates to a missed opportunity, and to ensure that you don’t miss out on a potential sale, it is important to have software that responds to your missed calls for you. It means that whenever you miss a call, the software sends an automated text message to the customer. This text message can vary depending on the situation. It can be different during and after office hours.
Whether it’s the lunch hour, a busy day, after office hours, or a holiday; the missed call text back software has your back.
But how do you know if you need missed call text back software? Here are some key reasons:
- You don’t have time to answer the phone
- You’re dealing with a high call volume
- You don’t have adequate staff members to handle calls for you
- You can’t entirely rely on voicemail
Missed call text back software is the solution to all the aforementioned challenges that can help improve the operational efficiency of your business. Eager to explore what missed call software has to offer? Keep reading to find out!
Top 5 Missed Call Text Back Software: A Quick Comparison
Here are the top 5 missed call text back software that you must consider this year:
- Emitrr
- Weave
- Grasshopper
- Enzak
- MissedCall-TextBack
| Software | Features | Ease of use | Value for money | Customer support |
| Emitrr | 4.8/5.0 | 4.9/5.0 | 4.9/5.0 | 5.0/5.0 |
| Weave | 4.3/5.0 | 4.4/5.0 | 4.0/5.0 | 3.8/5.0 |
| Grasshopper | 4.2/5.0 | 4.4/5.0 | 4.3/5.0 | 4.9/5.0 |
| Enzak | NA | NA | NA | NA |
| MissedCall-TextBack | NA | NA | NA | NA |
Key highlights:
- Emitrr is the highest-rated missed call text back software across all categories
- Weave is the lowest-rated missed call text back service across all categories
- Enzak and Missed Call Text Back do not have any reviews or ratings available for comparison
- Grasshopper starts at a very low price but offers very limited features at that price
- Enzak charges a setup fee of $99 in addition to a fee for all the functionalities
Benefits Of Investing In A Missed Call Text Back Service
Are you wondering what impact would a missed call text back software would possibly have on your business? Check out these amazing benefits:
Eliminate phone tag
An instant SMS response works great when someone calls you but doesn’t leave a voicemail. Whenever you miss a call, you can send a personalized text message to the caller. This will cut down back-and-forth calls because the caller can now directly respond to the text message and get answers to their queries or service requests.
Reduce reliance on voicemails
Out of all the calls you get on your phone, only 20% of those callers care to leave a voicemail. What about the remaining people who don’t? Well, those are nothing but potential sales that you can capitalize on with the help of missed call text back software. It will help you reduce your dependence on voicemails and will ensure that you get in touch with every person who calls you.
Ensure round-the-clock availability
Not a lot of people would know your exact operational hours or the days you’re not available. Missed call text back software helps a great deal in such a situation. Whenever you set auto-response messages for missed calls, your callers appreciate that they’re getting a response even at odd hours. This builds a great level of trust between the potential customer/ existing customer and the business.
Enhance customer engagement
With the help of missed call text back software, you get to stay connected with your customers even when you can’t take their calls. When customers get prompt responses to their queries, their satisfaction levels will be high automatically. Such a system helps you capture potential leads and enhance customer engagement.
Improve operational efficiency
With a missed call text back system in place, your staff will no longer have to stay glued to the phone. You can integrate your internal tools with the missed call text back software which will help you manage your incoming calls more seamlessly. This will further make sure that no opportunity gets missed.
Features To Look For In A Missed Call Text Back Service
Now that you know about the many benefits of missed call text back software, you also need to be familiar with some must-have features in the software that you pick. Here are some features that your ideal missed call text back software must encompass:
Automation
Your missed call text back software must have SMS autoresponders that can be sent immediately after missing a call. Setting up auto SMS for missed calls will demonstrate that you value your client’s time and will also improve customer retention.
Two-way communication
With the missed call text back software, you should be able to have one-on-one conversations with the customer. Two-way texting will help you answer queries and address requests more efficiently and will keep you connected with your customers at all times. This will further help you achieve your customer engagement goals more efficiently.
Customization
The missed call text back software that you invest in must allow you to customize or personalize your text messages as per your preference. Every message you send should resonate with your business and must be personalized to the client’s needs.
Text enable landline number
If your customers are calling your landline number and you don’t want to buy an additional number just to engage with them via text, you can even get your landline number text enabled. So every time you miss a call on your landline, your text-enabled landline number will send an automated SMS to your customer. Ensure that your missed call text back software offers such a capability.
Seamless Integration
The missed call text back software must integrate seamlessly with your internal tools or CRM/EHR/PMS. Such an integration will save you the hassle of switching tabs and will bring all tasks to one centralized dashboard for easy communication. If you wish to streamline your workflows, you need to have integration options in your missed call text back software.
Top 5 Missed Call Text Back Software – A Detailed Analysis
Now it’s time to finally get more detailed insights into the top 5 missed call text back software that are ruling 2024. Are you ready? Let’s quickly get into it!
Emitrr
Emitrr is the best missed call text back software designed for businesses across all industries and sizes. This software encompasses features that help you reach out to your callers in the most effective way, thereby improving customer engagement and satisfaction. If you’re a business having a hard time dealing with missed calls and are looking for software to resolve the same without burning a hole in your pocket, then Emitrr is exactly what you need.
Emitrr Features
- Convert missed calls to text messages
- Customize messages for during and after hours
- Set up autoresponders for OOO queries
- Text enable your landline number
- Engage with customers via two-way texting
- Personalize messages at scale
- Integrate with your existing CRM/EHR/PMS
- Assign conversations to team members and even leave notes
Emitrr Pricing
Starts at $99 per month
Emitrr Support
Phone, Live rep, Chat support, Email, FAQs, Knowledge base
Emitrr Reviews
Weave
Weave is a customer engagement platform that serves small businesses and offers capabilities to help reduce missed calls.
Weave Features
- Two way texting for customer communication
- Missed call text back
- Integrate with CRMs
- Text enable landline number
- Set up autoresponders
Weave Pricing
$399 per month + $750 additional setup fee
Weave Support
FAQs/Forum, Phone Support, Chat, Email/Help Desk, Knowledge Base
Weave Reviews
Grasshopper
Grasshopper is a VoIP software that also offers missed call text back as a functionality. Catering to small businesses, this missed call text back software offers calling as well as texting features.
Grasshopper Features
- Respond to new callers with instant response
- Engage in two-way texting
- Convert voicemails to text
- Respond to missed calls via text
Grasshopper Pricing
$55 per month
Grasshopper Support
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat
Grasshopper Reviews
Enzak
Enzak is a missed call text back service that specifically caters to businesses that are facing issues pertaining to managing their calls.
Enzak Features
- Instantly respond to missed calls via text
- Personalize messages
- Set up automated SMS
- Integrate with existing tools
- Customize messages for during and after hours
Enzak Pricing
$99 per month + $99 additional setup fee
Enzak Support
Enzak Reviews
This software has no customer reviews available on any review platforms.
MissedCall-TextBack
Missed Call Text Back is an auto missed call text back software that specifically caters to the management of missed calls. You just need to pick a number and set up call forwarding on the same to activate the service.
MissedCall-TextBack Features
- Send a customized instant response when you miss a call
- Get an email when you miss a call
MissedCall-TextBack Pricing
$99.99 per month for businesses
MissedCall-TextBack Support
MissedCall-TextBack Reviews
This software has no customer reviews available on any review platforms.
Never Miss An Opportunity Again With Emitrr’s Missed Call-To-Text Functionality
From the above analysis, it is clear that Emitrr is the best missed call text back software because it offers all the must-have features, is reasonably priced, offers end-to-end round-the-clock support, and is ideal for all business types. If you’re facing a lot of missed calls lately and need a solution that helps you capitalize on those missed calls, then Emitrr is all you need.
With Emitrr, you can set up auto-responses for both during and after business hours, holidays, lunch hours, holidays, and more. With such auto-response text messages, you now need not worry about missing out on potential sales leads or service requests that could bring in revenue.
Here’s how you can set up autoresponders in Emitrr:
Step 1: Login to your dashboard and select your location
Step 2: Go to Settings > Business Settings > Auto Responses
You’ll be given the option to set up missed call auto replies by either only voicemail, only text message, or both voicemail and text. If you wish to send only auto reply, you can click on that option. Further, you can set up a message specifically for ‘during office hours’ and a personalized message for ‘after office hours’. You can write a message specific to your preferences and click on save.
Missed call auto-replies during office hours
Missed call auto-replies after office hours
You can even set up general auto-replies based on specific times of the day. You can add an auto-reply here as per your requirements.
This is how you set auto-replies for your callers in Emitrr.
Case Study
Check how a waste disposal company cut down missed calls by 50% with Emitrr’s missed call text back capability
Kroopin’s Poopin Scoopin, a dog waste removal company based in Michigan was missing calls and 50% of those missed calls were potential sale calls for bookings and estimates. Another reason was that the calls were mostly made after hours, which they were obviously unable to attend. To put a full stop to their missed calls, they used Emitrr’s missed call to text functionality which further ensured complete customer engagement. Check out the full story here – https://emitrr.com/customer-stories/kroopins-scoopin-poopin/
Frequently Asked Questions
In order to set up an auto-response for a missed call, you need to automate the process and for the same, you need to invest in missed call text back software. With such a service, you can ensure that no calls are left unanswered and convert all potential leads into loyal customers.
Every time you miss a call, you miss an opportunity that could result in a sale. The best way to deal with missed calls is to set up autoresponders. These auto-response text messages will help you engage with callers immediately, which will keep them engaged.
Whenever you miss a call, you can simply send them a text that says, “Hey, we’re sorry we missed your call. Please describe your query and we’ll get back to you.”
Conclusion
Missed call text back software is the solution to ending missed calls, engaging customers more efficiently, and saving time and effort from your end. If you want to streamline operations and also improve client communication, make sure to invest in a missed call text back service. Eager to see how Emitrr can fit your use case? Book a demo here and find out!
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