Ooma vs Vonage vs Emitrr: Which is the Better VoIP Solution?

Are you a business looking for an intelligent VoIP solution but are confused between Ooma and Vonage? Well, it is time you broaden your horizons and explore what each of these platforms has to offer. In this blog, we will help you get a comprehensive understanding of Ooma and Vonage, and draw a comparison based on their features, pricing, pros, cons, and more. Stay tuned to make an informed choice! 

What is Ooma?

Ooma is a VoIP provider offering communication solutions for businesses and individuals. It includes essential calling features such as call forwarding, call routing, call recording, and voicemail transcription. Known for its affordability and ease of use, Ooma is designed to provide reliable phone service with straightforward functionality.

What is Vonage?

Vonage is a cloud-based VoIP solution offering communication services for businesses of all sizes. It provides voice, messaging, and video conferencing features to streamline communication. Known for its flexible pricing and integrations, Vonage caters to remote teams and businesses needing scalable communication tools. While it offers essential VoIP functions, some users report concerns about call quality and customer support.

Ooma vs Vonage: Feature Comparison

Let’s dive into a detailed comparison of the features offered by both platforms, examining them one by one:

Ooma Features

• Call Forwarding – Redirect incoming calls to another number to ensure availability.
• Call Routing – Directs calls to the appropriate person or department based on set rules.
• Call Queuing – Places callers in a queue when all agents are busy, improving call handling.
• Call Queuing Groups – Allows grouping of agents for efficient call distribution.
• IVR Menu/Call Tree – An IVR (interactive voice menu) that helps route calls based on user input.
• Call Recording – Records and stores calls for quality monitoring and compliance.
• Call Conferencing – Enables multiple participants to join a single call.
• User Extensions – Assigns unique extensions for different users or departments.
• Business Working Hours Setup – Allows businesses to define when they are available to receive calls.
• Multi-location Setup (Limited) – Provides some support for businesses operating in multiple locations.
• Auto Attendants – Automated virtual receptionist to guide callers to the right destination.
• Voicemail Transcription – Converts voicemails into text for easy access and reference.
• Two-way Texting – Allows businesses to communicate via SMS with customers.
• Broadcast/Bulk SMS (Limited) – Send bulk messages for promotions or updates to multiple recipients.

Vonage Features

• Call Forwarding – Ensures calls are redirected to another number or device when unavailable.
• Call Routing – Directs incoming calls to the right department or agent based on predefined rules.
• Call Queuing & Call Queuing Groups – Manages high call volumes by placing callers in a queue until an agent is available, with group-based distribution.
• IVR Menu/ Call Tree – Provides an interactive voice menu for callers to navigate to the right destination without human assistance.
• Call Recording – Records calls for compliance, training, and quality assurance.
• Call Conferencing – Enables multiple participants to join a single call for seamless team collaboration.
• User Extensions – Assigns unique extensions to employees for easy internal and external calling.
• Business Working Hours Setup – Allows businesses to configure call handling based on working hours.
• Multi-location Set Up – Supports communication across multiple office locations under a unified system.
• Voicemail Transcription – Converts voicemail messages into text for easier access and reference.

Here is a quick comparison of the features of Ooma, Vonage, and Emitrr:

Features	Ooma	Vonage	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	Yes	Yes
Call Queuing Groups	Yes	Yes	Yes
IVR Menu/ Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Limited	Yes	Yes
Auto Attendants	Yes	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	Yes	Yes
Group Texting	No	Yes	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-responders	No	Yes	Yes
AI Receptionist	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	Limited	Yes	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Ooma vs Vonage: Pricing Comparison

Here’s a pricing comparison of Ooma and Vonage to help you determine which platform offers the best value for your needs, let’s start with Ooma:

Ooma Pricing

Ooma Office offers three pricing plans tailored for businesses of all sizes:

• Essentials
• Pro
• Pro Plus

Each plan comes with internet calling, phone management tools, and real-time customer support. With no long-term contracts, Ooma keeps pricing simple and flexible, starting at $19.95 per user per month.

Vonage Pricing

Vonage offers tailored pricing plans across four key categories:

• Communications APIs – Starting at €0.00735 per message
• Unified Communications – Plans begin at $17.99 per month
• Contact Center – Custom pricing available upon request
• Conversational Commerce – Requires a $5,000 setup fee plus a monthly recurring charge

With flexible pricing based on business needs, Vonage provides scalable solutions for companies of all sizes.

Ooma vs Vonage: Pros and Cons

Let’s explore the pros and cons of Ooma and Vonage to find out which platform suits your needs best:

Ooma Pros

• Simple Setup Process – Easy to install and get started without extensive technical expertise.
• No Contracts Required – Users can subscribe on a month-to-month basis without long-term commitments.
• Scalable for Growing Businesses – Can accommodate small businesses looking to expand their phone systems.
• Offers a Physical Device Option – Unlike many cloud-only providers, Ooma provides hardware solutions for businesses that prefer on-premise VoIP setups.

Ooma Cons

• False Promises – Customers report discrepancies between advertised features and actual performance.
• Limited Feature Set – Lacks many advanced VoIP functionalities compared to competitors.
• No Call Hold or Transfer – Lacks basic call management options, making it inconvenient for businesses.
• Poorly Designed User Interface – The platform is not intuitive, leading to usability issues.
• Rude Customer Service – Users have reported unhelpful and dismissive support experiences.
• Security Concerns – Allegations of insufficient protection against data breaches.
• Unreliable Messaging – Some users face issues with messages not being received.
• Call Forwarding Issues – Calls do not always get forwarded as expected, causing disruptions.

Vonage Pros

• Established VoIP Provider – A well-known name in the VoIP industry with years of experience.
• Customizable Plans – Offers different pricing options to suit various business needs.
• Supports Remote Work – Can be accessed from different locations, making it useful for distributed teams.
• Scalable Solution – Can accommodate growing teams with features like user extensions and call conferencing.

Vonage Cons

• Poor Customer Support – No real-time issue resolution, unreliable service, and difficult cancellation process.
• Frequent App Crashes & Freezing – Both desktop and mobile apps often crash or freeze, disrupting business communication.
• Limited Integrations – Lacks flexibility to connect with essential third-party tools.
• Mandatory Contracts – Requires users to sign contracts, limiting flexibility.
• Unreliable Call Features – Issues with call forwarding, missed call notifications, and call drops.
• Deceptive Sales – Overpromises on features that do not work as expected.

When to Use Ooma?

Ooma is a great fit for certain types of businesses based on their needs and priorities. If you’re considering Ooma, here are the scenarios where it could be the right choice for you:

If You Need a Budget-Friendly Phone System

For cost-conscious small businesses, Ooma offers an affordable VoIP solution. Unlike per-user pricing models, Ooma provides a cost-effective alternative, including a free tier for essential phone features. This makes it a great choice for solopreneurs, startups, and small teams that need a professional phone system without a recurring high cost.

If You Want a Simple, Hardware-Based Setup

Ooma is ideal for businesses that prefer a plug-and-play phone system with minimal technical setup. Retail stores, local service providers, and small offices can quickly get started using Ooma’s hardware-based solution without needing extensive IT support.

If Call Quality Matters but Your Internet Speed Is Limited

For businesses in areas with inconsistent internet speeds, Ooma’s PureVoice HD technology optimizes call quality even under constrained bandwidth. This ensures smooth conversations, making it a reliable choice for teams that need clear, uninterrupted communication.

If You’re Transitioning From Landlines but Still Need Desk Phones

Ooma’s ability to integrate with existing analog phones makes it a great solution for businesses that want to move away from traditional phone lines without a complete switch to cloud-based calling. This hybrid approach is useful for offices still reliant on physical desk phones but looking for VoIP flexibility.

If You Need Toll-Free and Virtual Numbers Without Complexity

Ooma offers toll-free and virtual numbers at an accessible price, helping small businesses establish a professional presence. It’s a simple solution for companies that want a nationwide reach without maintaining multiple physical offices.

When to Use Vonage?

If you’re wondering whether Vonage is the right VoIP solution for you, here are the cases where it makes the most sense:

If You’re Scaling and Need a VoIP System That Grows With You

For businesses planning to expand, Vonage offers a flexible cloud-based system that easily accommodates new users, locations, and departments. It’s well-suited for companies that need to scale their communication setup without significant infrastructure changes.

If Your Business Runs on CRM and Other Software Integrations

Vonage integrates with popular business tools like Salesforce, HubSpot, and Microsoft Teams. If your team uses these platforms for sales, customer service, or internal collaboration, Vonage streamlines call logging and customer interactions, making workflows more efficient.

If You Have Remote or Hybrid Teams That Need Flexibility

Vonage’s mobile and desktop apps allow employees to stay connected from anywhere. Whether working from home, traveling, or operating in different locations, businesses that need a fully cloud-based, device-agnostic phone system will find Vonage suitable for maintaining communication.

If You Need Advanced Call Routing and Management

Vonage provides sophisticated call handling features, such as auto attendants, call queues, and virtual receptionists. These tools benefit businesses with high call volumes—such as customer support centers, healthcare practices, and law firms—by ensuring calls are routed efficiently and professionally.

If You Operate Internationally and Need Global Calling Features

For companies managing overseas clients or remote teams across different countries, Vonage offers international calling plans and virtual numbers. Businesses with a global presence or those looking to expand internationally will benefit from its international reach.

Emitrr: The Better Alternative to Ooma & Vonage

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. 

With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

Let’s take a look at the list of features that make Emitrr stand out in comparison to Ooma and Vonage:

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Why Choose Emitrr?

Here’s why Emitrr stands out as the better choice compared to Ooma and Vonage:

Transparent and Affordable Pricing

Unlike Ooma and Vonage, which come with tiered pricing structures and potential hidden costs, Emitrr offers straightforward, transparent pricing with no unexpected fees. Businesses can enjoy a hassle-free onboarding process with free setup, ensuring a smooth transition without additional financial burdens.

Comprehensive Communication Features

Emitrr goes beyond standard VoIP services by offering a robust suite of tools, including automated reminders, feedback surveys, AI-powered texting, and VoIP calling. This all-in-one approach ensures businesses can manage customer interactions seamlessly—something that traditional providers like Ooma and Vonage may lack.

Superior Customer Support

Reliable customer support is critical when managing business communications. Emitrr provides 24/7, highly responsive support, ensuring that businesses get quick resolutions whenever needed. Compared to Ooma and Vonage, where response times may vary depending on the plan, Emitrr ensures every customer receives top-tier assistance, regardless of their pricing tier.

Seamless Integrations for Maximum Efficiency

Emitrr integrates with over 1,000 CRM and business management tools, allowing businesses to automate tasks and enhance operational efficiency. Unlike Ooma and Vonage, which offer limited integrations within their ecosystems, Emitrr fits effortlessly into your existing workflow, eliminating the need for manual data entry or workarounds.

A Unified, All-in-One Platform

Rather than juggling multiple communication tools, Emitrr consolidates texting, VoIP, email, appointment scheduling, and review management into a single, easy-to-use platform. This streamlined approach helps businesses save time, reduce costs, and improve overall communication efficiency—something neither Ooma nor Vonage fully delivers.

Smart, AI-Powered Tools for Enhanced Productivity

Emitrr empowers businesses with AI-driven automation, a Chrome extension for easy texting, and in-chat tools for seamless conversation management. These innovative features help teams focus on what matters—delivering excellent customer experiences—rather than getting bogged down by manual processes.

Emitrr Pricing 

Emitrr offers flexible pricing tailored to different business needs. For VoIP, it provides two plans:

• Standard
• Professional

Pricing starts at just $20 per month, making it an affordable yet powerful solution for businesses looking for seamless communication.

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• DrChrono
• Dentrix
• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews

Emitrr has an overall rating of 4.8/5 on Capterra. Here is what customers have to say about Emitrr:

“Exceptional! Friendly! The team at Emitrr handles your need promptly. Emitrr customer service is unmatched! I don’t need help often but when I do, it is handled quickly. The system is very user friendly.”

“We love Emitrr!

10/10 – they are very responsive and love hearing ideas of how we will use it and what additional features would be helpful.”

“Wonderful. Transitioning from another platform to Emitrr has been such a relief for our program! The ease of use is exceptional – we are able to do what we were doing before in a fraction of the time.”

Source: Capterra

Ooma vs Vonage: FAQs

Conclusion

Choosing between Ooma and Vonage depends on your business needs. Ooma is a great option for small businesses looking for an affordable, easy-to-use VoIP system with essential features. On the other hand, Vonage is better suited for growing businesses that need scalability, integrations, and advanced call management.

However, while both services have their strengths, they may not fully meet the evolving needs of modern small businesses. That’s where Emitrr stands out. With its advanced automation, seamless customer communication tools, and superior support, Emitrr offers a more flexible and efficient solution. If you’re looking for a VoIP system that goes beyond just calls and truly enhances your business operations, Emitrr is worth considering. Schedule a demo with Emitrr to get started!