Introduction The way businesses interact with customers is evolving, and RCS business messaging is at the forefront of this shift. Unlike traditional SMS, RCS (Rich Communication Services) offers a richer, more interactive experience that feels like chatting inside a mobile … Read More

Introduction Call forwarding is super handy when you can’t answer the phone. You’ve probably asked yourself how do I forward my calls or played around with call-forwarding settings before heading into a meeting or stepping away from your desk. But … Read More

Introduction Handling phone calls can really shape a customer’s experience – for better or worse. Picture this: someone calls your business with a billing question. They get stuck in a long phone menu, finally reach a person…only to hear, “Oops, … Read More

Introduction Confido Health is a rising AI patient engagement platform that offers voice and chat AI to help healthcare practices automate various patient- and provider-facing tasks, including payment collection, appointment scheduling, sending reminders, following up with patients, and more.​ Those … Read More

Introduction  In today’s fast-paced world, clear and instant communication is essential for building stronger connections, whether in business, healthcare, or everyday interactions. Text messaging remains one of the most effective ways to reach people quickly and reliably, but not all … Read More

Introduction  If your business VoIP system feels a little outdated or harder to manage than it should be, you’re not alone. As companies grow, many teams find that Clarity Voice, while dependable, doesn’t fully match how they communicate today. Maybe … Read More

Introduction Most businesses find Zidy AI useful for sending review requests and following up with customers. It helps them gather feedback and build stronger relationships with their clients. But over time, many business owners start to wonder if there’s a … Read More

Introduction Businesses today are embracing smarter, faster, and more secure ways to communicate. Faxing, once dependent on bulky machines and phone lines, has now evolved into cloud-based digital solutions that offer convenience, flexibility, and compliance with modern data regulations. MyFax … Read More

Introduction Primary care clinics are the cornerstone of the healthcare system, responsible for preventive health, chronic disease management, and ensuring patient continuity. Yet, these clinics often face increasing operational challenges such as overwhelming patient loads, administrative burdens, and communication gaps … Read More

Introduction  In today’s always-on business environment, customer calls are more than just conversations; they’re opportunities to build trust, close deals, and create lasting relationships. While AnswerFirst has been a go-to choice for many companies, businesses are now demanding more: faster … Read More

Introduction It may seem easy to leave a voicemail message, but in healthcare, even a few extra words or an insecure voicemail platform can lead to serious HIPAA voicemail violations and costly penalties. Under HIPAA guidelines for voicemails, healthcare organizations … Read More

Introduction “When your calendar becomes a liability, not just a tool, it’s time for HIPAA-safe scheduling.” Scheduling an appointment in healthcare and other regulated industries is not just a logistical exercise; you are also taking care of some sensitive patient … Read More