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Introduction HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems, which is a patient satisfaction survey administered by healthcare practitioners and/or facilities. This survey is standardized, national, and publicly reported, and allows comparisons of hospitals on various areas of … Read More

Admittedly, there are more financial barriers to dental care than other kinds of healthcare, and, consequently, an estimated 37 million Americans don’t have dental insurance. But as technology improves over time, so do the possibilities for dental innovation. This is expected … Read More

What is an Automatic Call Distributor?  If you are in the call centre business, ACD is a term you must have familiarized yourself with.It is ,after all, the backbone of any call centre and is one of the call centre terminologies that … Read More

Call Centre KPIs KPIs or Key performance indicators can be seen as the guiding light for any call centre. They help the call centre perform at its best by providing valuable insights. These insights cover various aspects of performance in … Read More

Introduction  SMS has been one of the most reliable forms of communication since the inception of modern-era communication channels. From personal updates to critical notifications, text messages have been the primary way to share important information such as educational alerts, … Read More

Introduction: The Need for Texting Software in Universities Ever missed an important campus update because you didn’t check your phone in time? Or had students told you they didn’t see an urgent message? In today’s fast-paced world, keeping everyone on … Read More

Introduction  Veterinary phone systems have proven to be a great way for veterinary practices to boost client communication. In addition to providing excellent care to your furry friends, it is also crucial to ensure smooth communication with your staff as … Read More

What are Abandoned Calls?  Abandoned calls are calls which are abandoned or disconnected by the caller before reaching/connecting with the agent. Call may have been abandoned by the caller due to excessive wait time in the queue or due to … Read More

Introduction to sharing patient information with family over the phone Effective communication in healthcare plays a very important role, and involving family members can be crucial for patient well-being as doing so promotes care coordination, ensures transparency in care, and facilitates … Read More

Introduction Physician burnout, a work-related condition that depletes physical and emotional energy, is on the rise since the arrival of COVID.  Health care burnout is characterized by exhaustion, losing meaning in work, depersonalization and feelings of low efficacy.  According to … Read More