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Introduction Reducing no-shows and keeping appointment slots booked are probably some of the most painstaking things in a healthcare practice.  To keep your practice up and running, you need your patients to show up. Appointment reminders will help you curb … Read More

Introduction One out of three patients are referred to a specialist, in the United States. The referral process in the healthcare industry is dependent on the health insurance plan of a patient and the primary healthcare providers (PCPs). Once it is … Read More

Introduction to call pop Call pop is a feature that displays important caller and account information about a customer on the call center agent’s screen. It is an important functionality for businesses that seek to improve the customer experience while … Read More

Introduction In current times where the internet is our go-to for everything, businesses need to pay special attention to online business reputation management as around 87% of consumers go online and read online reviews for local businesses whereas 73% of … Read More

A medical facility generally needs to use varied methods of communication. Phone, voicemail, email, sms, name it and you will find a use for it. One particular channel that stands out when it comes to instant communication is secure/encrypted SMS. … Read More

Introduction Beyond connecting friends and family, SMS is now being utilized in the healthcare industry for patient communication. Because of the speed, efficiency, and ability to be HIPAA-compliant, SMS for doctors is something that healthcare professionals are quickly switching towards. … Read More

Introduction  Maintaining a good relationship with your clients as well as your staff is a task that requires constant effort. Holidays are a great opportunity to extend your thanks and wishes to the people who matter. If you are looking … Read More

Introduction Christmas is a special time for everyone, marking a season of joy, reflection, and connection. It’s an opportunity to pause and appreciate the relationships we’ve built over the years. Families come together, and mega events are planned months before, … Read More

Introduction Today, 62% of people prefer remote consultation with doctors whenever possible, so implementing one of the best HIPAA-compliant chat apps may be a great move for your healthcare facility. Since online communication & exchange of information come with risks, … Read More

Introduction Regardless of the industry, missed appointments translate to wasted time, resources, and potential revenue. Statistics reveal that missed appointments cost the U.S. healthcare system alone billions annually and contribute to customer dissatisfaction across various sectors. So how can organizations, mitigate this … Read More