Top 7 Patient Texting Software in 2024

Introduction

Are you also struggling to connect with your patients? Fed up with endless phone tags and missed appointment reminders? Discover the efficiency of patient texting software! Text messaging is the solution you’ve been looking for.

Let’s explore what Patient Texting Software is.

So patient text messaging software is a tool that enhances communication between healthcare providers and their patients using text messages. With patient engagement software practices can save a lot of time by automating manual work, which includes sending automated reminders for appointments and follow-up messages after visits, managing their schedules more efficiently, spending less time on the phone, and still providing top-notch care.

To help you make the right choice for your healthcare profession, we have curated a list of the 7 best patient texting service that can be a game changer for you. So let’s explore these software and see their features, reviews, and a lot more.

Top 7 Patient Texting Software

1. Emitrr
2. Tebra
3. Mend
4. OhMD 
5. Weave
6. Doctible
7. Medesk

A Quick Comparison 

Detailed Analysis

Emitrr

Emitrr is a patient texting software specially designed to serve healthcare professionals. It enables seamless, HIPAA-compliant messaging from your practice number to patients, it is a secure platform that practices can rely on, apart from being easy and affordable. Not only this, it offers an array of features, which include message scheduling, reminders, and follow-ups which also facilitate patient engagement and patient satisfaction. It is indeed an overall package for patient texting that offers the most efficient support channels for better patient engagement. It has everything you are looking for, and with a robust toolkit and more than 1000 integrations, it stands out among all the software out there!! Here is a detailed look at what you can expect from Emitrr. 

Emitrr Features

• Send automated SMS reminders to patients
• Set a frequency of reminders
• Send automated SMS confirmations
• Send SMS review requests
• Text securely through the secure texting feature
• Create and launch SMS for healthcare marketing campaigns
• Schedule text messages for later
• Assign conversations to your staff members
• Add notes for context for your staff members
• Allow patients to schedule appointments in real-time
• Send text blasts to thousands of recipients at once
• Send urgent text alerts
• Respond with a text message every time you miss a call
• Connect with over 500+ EHRs
• Review and Reputation
• Two-way texting  with patients
• Update confirmation status
• Easily accessible patient data
• Customizable templates
• HIPAA Compliant

Emitrr Pros

• Contact Management
• Analytical Reporting
• Email Campaigns
• CRM automation
• User-Friendly Interface 
• Call to Action
• Message personalization.

Emitrr Cons

• More features are in the pipeline and will be launched soon

Emitrr Pricing

• It starts at $30 per month

Emitrr Ratings

• Capterra –  4.8/5
• G2 – 4.7/5

Tebra

Tebra is a patient text messaging service which is built for optimal care, efficient billing, and happy patients. It is equipped with extensive features to manage patient records, including convenient online scheduling, automated SMS reminders, digital forms, and a lot more. With Tebra, whether it’s efficient billing or eprescribing, you can do everything you want. Let’s have a look at its features in the detail.

Tebra Features

• Appointment Management
• Appointment Scheduling
• Billing & Invoicing
• Communication Management
• Confirmation/Reminders
• Customizable Forms
• Customizable Reports
• Document Management
• E-Prescribing
• EMR/EHR
• Electronic Payments
• HIPAA Compliant
• No-Show Tracking
• One-to-One Messaging
• Reporting/Analytics
• SMS for healthcare
• Patient SMS Reminders

Tebra Pros

• Ease of use
• Robust customer support

Tebra Cons

• Billing functionality
• Non-functional software
• Costly system downtime

Tebra Pricing

• NA

Tebra Ratings

• Capterra –  3.9/5
• G2 – 4.1/5

Mend

Mend is patient text messaging software specially designed to improve patient engagement while streamlining operations for healthcare practitioners. It is also equipped with extensive features, which include telehealth services, automated appointment reminders, patient intake forms, communication tools, and a lot more. Let’s have a look at its features pricing and ratings in detail- 

Mend Features

• Appointment Management
• Automated Scheduling
• Bill Payment
• Call Reminders
• Care Plan Management
• Care Summaries
• EMR/EHR
• Electronic Signature
• Appointment Reminders
• One-to-One Messaging
• Online Booking
• Online Forms
• Patient Education
• One-to-One Messaging
• No-Show Tracking

Mend Pros

• User-Friendly Application
• Alternative Communication Methods

Mend Cons

• High Price Range
• Technical Issues
• Communication Delays
• Link Delivery Issues
• Frequent disconnections
• Time-Consuming 

Mend Pricing

• Mend has a pricing plan starting from $59 per month per user. 

Mend Ratings

• Capterra –  4.5/5
• G2 – 4.7/5

SolutionReach

SolutionReach is an all-in-one platform for medical practitioners who are looking for hospital communication software to reduce no-shows, improve patient communication, etc. Whether it is patient experience, batch messaging, automated responses, or no-show tracking, it does everything you are looking for. Let’s have a quick overview of it: 

SolutionReach Features

• Appointment reminders 
• Patient recall
• Appointment Management
• Appointment Scheduling
• Automated Responses
• Customization
• Insurance reminders
• Omni-channel messages 
• Batch messaging
• Two-way texting with patients
• Digital intake
• HIPAA Compliant
• Mass Texting
• No-Show Tracking
• Online Payments
• Automated patient SMS reminders

SolutionReach Pros

• Ease of Use
• User-friendly interface
• Handy communication tools

SolutionReach Cons

• Poor Customer Support
• High Cost
• Technical issues
• Messaging issues

SolutionReach Pricing

• SolutionReach pricing plan starts at $329 per month per user. 

SolutionReach Ratings

• Capterra –  3.8/5
• G2 – 4.3 /5

Weave

Weave is patient text messaging software that seamlessly integrates with your existing EHR for sending messages to your patients. It has various features, including text messaging, surveys, reputation management, review management, invoicing, social media posting, and a lot more. It is specially tailored for healthcare professionals to improve the patient experience and engagement. Let’s get started with its detailed analysis. 

Weave Features

• Automatic appointment reminders
• Automatic appointment confirmation
• Online scheduling
• Digital forms
• Analytics 
• 2-way Texting
• Patient Reviews
• Payment Processing

Weave Pros

• Easy-to-use 
• Good customer service 

Weave Cons

• Technical Issues
• Problems with message delivery
• Limited features

Weave Pricing

• Weave pricing plan starts at $399 per month.

Weave Ratings

• Capterra –  4.8/5
• G2 – 4.5/5

Doctible

Doctible is a feature-rich HIPAA-compliant text messaging platform, which indeed makes patient texting very effortless. It is dedicated to streamlining the day-to-day functions of healthcare practitioners and also enhancing the patient experience. It contains a wide range of intuitive features, such as online appointment scheduling and automated communication, patient recall, two-way patient texting, and much more. Here are some more details about Doctible patient texting Software:

Doctible Features

• Automated Reminders
• Booking Management
• Patient recall
• Patient two-way texting
• Group messaging
• Customization
• HIPAA Compliant
• Online Reviews Management
• Patient Communication
• Payment Reminders
• Real-Time Notifications

Doctible Pros

• Ease of Use 
• Simple user interface for patients 
• Great Customer Support

Doctible Cons

• Poor integration
• High cost of usage
• Repeated failures
• Communication breakdown

Doctible Pricing

• The pricing plan starts at $199 per month

Doctible Ratings

• Capterra –  4.8/5
• G2 – 4.5/5

Medesk

Medesk is a reliable platform if you are looking for simple yet efficient hospital communication software, which also helps in analysing and improving the workflow. With Medesk by your side, you can now manage your day-to-day clinic work from anywhere. It is super easy to operate, gets integrated with online payment services, and helps you send bulk SMS for healthcare and online forms seamlessly. Here are some more details on the software: 

Medesk Features

• Appointment Scheduling
• Billing & Invoicing
• Booking Management
• Confirmation/Reminders
• Contact Database
• Customizable Forms, Templates
• E-Prescribing
• EMR/EHR
• Electronic Payments
• Email Reminders
• No-Show Tracking
• Online Booking

Medesk Pros

• Extensive Features 
• Customizable System

Medesk Cons

• Poor Service 
• Delayed Software Access
• Issues with Contract Visibility
• Difficulty with Invoices
• Complex navigation
• Complicated User Interface

Medesk Pricing

• Medesk pricing plan starts at $28/ month (3 users and 50 appointments)

Medesk Ratings

• Capterra –  4.7/5
• G2 – 5/5

Why Does Your Health Practice Need a Patient Text Messaging Service?

Efficient Workflow Management  

In modern times, being a healthcare professional and managing everything on your own gets very difficult. From managing schedules to asking for their feedback and for all this depending on the staff is quite stressful too. Imagine the scenario where you can manage everything on your own with only a few clicks. It sounds great, isn’t it? This is why the patient texting platform is designed, as it acts like a personal assistant, helping healthcare providers keep everything in order. With automated reminders and streamlined communication, it ensures nothing slips through the cracks. 

Improve Patient Communication Efficiency

Communication is non-negotiable when it comes to patient satisfaction, but juggling through phone calls becomes very difficult, and here’s when the patient texting service comes into play and says a big yes to improved patient communication and patient engagement. From appointment scheduling to sending a reminder about an upcoming appointment, it does everything to enhance the patient experience.

Enhanced Patient Engagement

Today, patients expect convenience, instant response, and easy access to information. The patient text messaging service ensures a swift response and easy communication to meet these expectations. It also keeps sending timely reminders, health tips, recall texts, online scheduling, and whatnot to ensure that patients feel connected with their practices. Engaged patients are more likely to follow through with treatments, show up for appointments, and take an active role in their healthcare.

Time and Cost Savings

In today’s fast-paced life who doesn’t like to save time? If it is affordable too, then it is the cherry on top. This is what patient texting software is made for by automating routine tasks like appointment reminders and follow-ups, patient text messaging software frees up valuable time for healthcare providers, which also results in cost savings as it reduces the time spent on manual communication efforts. Plus, reducing last-minute cancellations means a more predictable schedule and better resource management.

Improve Patient Satisfaction

At the end of the day, what matters is patient satisfaction. Happy patients are the end goal, and when communication is clear, concise, and convenient, they feel valued. Patient SMS software helps achieve this by making interactions smooth and hassle-free. Patients appreciate the ease of receiving updates and reminders via text, and this positive experience boosts their overall satisfaction with the healthcare provider.  It’s all about making healthcare a bit more personal and a lot more efficient.

Key Features to Consider in Patient Text Messaging Software

Two-Way Communication

Two-way communication is a must-have feature when looking for patient texting software, as it allows patients as well as practices to reply and send messages without any hassle from both sides! Allowing your patient the option to respond ensures patient satisfaction and also helps you manage your day effectively. Be it booking or rescheduling, two-way communication makes everything smoother and more personal.

SMS Appointment reminders

No-shows and appointment cancellations are big problems for healthcare professionals, so it is necessary to look for software that has the features of appointment reminders and confirmation. By utilizing this feature, you can set a frequency of reminders a few days or a few hours in advance for your patients to send automated text messages to reduce no-shows. 

HIPAA-Compliance

While opting for patient text messaging software, it is important to ensure that the software is HIPAA compliant. HIPAA is established to safeguard patients’ personal information, and by looking for HIPAA-compliant software, you ensure that you are following the legal requirements and keeping your patient information secure, along with avoiding legal penalties. Not only this, opting for a HIPAA-compliant platform also enhances the patient’s trust, which in turn enhances retention as well. 

Analytics and Reporting

Tracking and analytics are very important factors if you are looking for patient texting software, but most of the time they get ignored. Say a big yes to the patient messaging system that offers you insights and analytics about the effectiveness of the communication strategies and also helps you focus on areas where it is lacking and which areas need improvement. 

Feedback and Reviews

No one can underestimate the power of feedback and reviews. Reviews can build a robust online reputation, which increases patient visits to your clinic, and feedback helps you improve the areas that need a little tweaking. Look for patient texting software that offers the option to send feedback and review requests to patients. It is indeed a win-win situation for both where patients feel heard and you get valuable insights to improve your services.

Why is Emitrr the Best Patient Texting Software?

Emitrr is not just another patient texting platform, as it understands modern-day problems and tries to solve them through and through. If you are also looking for dental texting software, look no further!! Emitrr is here to cater to all your needs. From wide-ranging features to easy customization, you will get everything you want. Let’s have a look at why it is the best choice when it comes to best patient texting platform.

User-Friendly Interface

First things first, Emitrr is like the smartphone of patient communication tools, where you don’t need a tech degree to navigate it. Its intuitive interface is clean and downright friendly. Whether you’re a tech-savvy millennial or a technophobic baby boomer, Emitrr makes sure you’re not scratching your head trying to figure out how to send a simple text.

Automation Galore

The top feature of Emitrr, which is indeed a highlight of the software, is its robust automation capability. It is adaptable to your needs, and not only this you can customise it as you want. It sends appointment reminders, follow-up messages, and even birthday wishes! Patients feel cared for without you lifting a finger. This not only boosts patient engagement but also reduces no-shows and last-minute cancellations.

Two-Way Messaging

Of course, Emitrr isn’t just a one-way street; it understands the value of two-way communication and hence supports two-way messaging, meaning patients can respond to texts, ask questions, and get real-time answers. This makes the communication feel more personal and less like they’re talking to a robot. It ensures that patients can communicate with their practices in case of any need which in turn also enhances patient satisfaction.

Analytical Insights 

Emitrr doesn’t just send messages into the void. It provides insightful analytics and reporting. You can track various metrics for evaluating the effectiveness of patient engagement efforts and make data-driven improvements. This data is gold for understanding what works, such as what times of day yield the best response rates, which types of messages are most effective, and how different patients respond to different communication strategies.

Integration Capabilities

Integration capabilities become vital when it comes to patient texting, and in this arena, Emitrr plays well with others. It integrates seamlessly with your existing CRM or EHR, which also means that you do not need to juggle multiple platforms or manually update patient records. Everything syncs up beautifully, saving time and reducing errors.

HIPAA-Compliance

In the healthcare industry, patient security of personal data is non-negotiable, and Emitrr understands that. Emitrr takes it seriously and ensures all communications are HIPAA-compliant. This means all patient information is kept confidential and secure, giving both you and your patients peace of mind.

Cost-Effective

Given all its features, you might think Emitrr costs a fortune, so let me burst the bubble for you and say, no, it’s actually quite cost-effective. It’s designed to provide maximum value without breaking the bank, making it accessible for practices of all sizes.

Unparalleled Support

Emitrr doesn’t leave you hanging once you’ve signed up. It offers robust customer support and regularly rolls out updates to keep the software fresh and efficient. Apart from this, we also provide empowering training to our customers to make them capable of understanding and operating the software without any hassle. Add: Emitrr is rated 5 stars for its customer support 

Patient Texting Software FAQs

Conclusion

Patient texting software is vital for patient experience and patient engagement. Healthcare practitioners can significantly improve their patient retention rate and increase their engagement rate as well. There are very few patient messaging system that do almost everything, and even if they do, affordability comes as a hurdle, but after diving deep into each one of them, it is crystal clear that Emitrr stands as the number one patient texting software out there that you can opt for and make a positive impact as it is a powerful blend of advanced features and affordability, ensuring you get the most bang for your buck.