Top 10 Remote Office Phone Systems 

Introduction

The way we work has undergone a massive transformation, with businesses increasingly embracing flexible and remote work systems and models. Whether you’re steering a startup or overseeing a sprawling corporation, keeping your remote team connected is now more important than ever for staying productive and competitive. At the heart of this shift lies one critical decision, choosing the right phone system to work from home for your remote employees.

The rise of remote work, coupled with the surge in virtual meetings during the pandemic, has driven the widespread adoption of VoIP solutions. These systems don’t just enable seamless voice calls but also power high-quality video conferencing, ensuring your team stays aligned, no matter where they are. It’s no surprise that the mobile VoIP market in North America alone is projected to exceed USD 25 billion by 2032! 

From enhancing team collaboration to improving customer experience, the right system can make all the difference. So stay tuned, as we delve into the top remote office telephone systems available today and help you find the best fit for your business. 

What Is A Remote Phone System?

A remote phone system is a modern communication solution curated for businesses that need to stay connected, even when their teams are spread across different locations. Unlike traditional office setups, these systems eliminate the need for a physical presence in an office by leveraging internet-based technologies like Voice over Internet Protocol (VoIP) or cloud services.

These systems are designed to support employees who work from home, in remote locations, or are frequently on the move. They ensure seamless collaboration among team members, enabling them to stay in sync and communicate effortlessly with clients. Whether routing calls, hosting virtual meetings, or providing real-time updates, working from home phone system offers the flexibility and tools to maintain productivity.

As more companies adopt remote offices, selecting the right technology becomes a game-changer. The right phone system for remote employees doesn’t just keep your team connected, telephone system for remote working streamlines operations, boosts efficiency, and enhances the overall work experience. From startups to established corporations, investing in remote phone service is now essential to stay competitive in today’s dynamic work environment.

Types of Remote Phone System For Business

In today’s remote work environment, a reliable remote phone system is essential for maintaining productivity and collaboration. However, with various remote phone services available, choosing the right one can feel overwhelming. 

Here’s a quick overview of the types of systems to help you choose a set-up that serves your business in staying connected:

VoIP (Voice over Internet Protocol) systems

VoIP phone system is one of the most popular solutions for remote office telephone systems because telephone system for remote working works entirely over the internet. It’s cost-effective and versatile, allowing your employees to make and receive calls, send messages, and even host video conferences using any device with an internet connection. Whether your team is working from home or on the go, VoIP systems will ensure your communications stay uninterrupted. The best part is that you get all these benefits without hefty infrastructure costs!

Cloud-based phone systems

Cloud-based systems take flexibility to the next level by hosting phone services on a cloud platform. Employees can easily access calls, messages, and other communication tools from anywhere, provided they have an internet connection. These systems are particularly effective for home office setups, as they simplify communication between team members and ensure consistent connectivity, regardless of location.

Virtual phone systems

A virtual phone system is ideal for businesses with a fully remote workforce. Telephone system for remote working eliminates the need for physical phone lines by routing calls to devices like mobile phones, laptops, or tablets. This solution offers all the features of a traditional phone system, such as call forwarding and voicemail, without requiring hardware. It’s perfect for businesses seeking a hassle-free, portable communication tool.

Hosted PBX (Private Branch Exchange) systems

Hosted PBX systems combine the advanced features of VoIP with private call-routing capabilities, all managed through a centralized cloud service. This type of system ensures secure and professional communication, making office telephone systems an excellent choice for businesses with remote workers who need consistent access to a reliable network.

On-premises PBX systems

Unlike hosted solutions, on-premises PBX systems are physically installed at your phone system for offices and data centers. While they provide more control over your infrastructure, they can be less flexible for remote teams. This system is better suited for businesses with a hybrid setup where employees split time between the office and remote locations.

SIP trunking systems

SIP trunking connects your existing PBX system to the internet, enabling smooth and reliable remote communication. This scalable option is ideal for businesses handling high call volumes or planning to expand operations. Remote working telephone systems provide a seamless transition from traditional phone lines to internet-based communication, making phone systems for offices a long-term solution for growing companies.

Unified Communications as a Service (UCaaS)

UCaaS integrates all major communication tools—voice, video, messaging, and file sharing—into a single, easy-to-use platform. This all-in-one solution allows remote teams to collaborate effectively, with instant messaging, video conferencing, and document sharing accessible in one place. It’s a powerful option for businesses that prioritize streamlined communication and team collaboration.

Mobile-optimised phone systems for office

For remote employees frequently working from their smartphones, mobile-optimized systems are a game-changer. These systems enable users to make and receive calls, access voicemails, and manage communications directly from their mobile devices. This ensures that your employees stay connected and productive, no matter where they are working from.

Armed with this information you can now identify the right system to meet your team’s needs. Whether you’re managing a small team or a large-scale operation, these solutions ensure smooth communication and support your business’s growth in a remote-first world.

Why Remote Office Phone Systems Are Beneficial For Businesses?

In today’s fast-paced world, adopting a remote working phone system is no longer optional—it’s a necessity for businesses to thrive. Whether you’re managing a fully remote team or offering working-from-home phone solutions, these systems come with several benefits that enhance communication and efficiency. 

Here’s why they can be a game-changer for your business:

• Better connectivity: Stay seamlessly connected with your remote team and clients through high-quality voice calls, video conferencing, and instant messaging.
• Unified communications: Manage all forms of communication—voice, video, and messaging—through a single, easy-to-use platform.
• Advanced security and privacy: Protect sensitive business conversations with features like encryption and multi-factor authentication, ensuring secure communication.
• Cost savings: Cut down expenses by using cloud-based phone systems for remote workers, offering affordable call rates and reduced hardware costs.
• Flexibility and scalability: Easily adapt as your business grows, with systems that expand alongside your team.
• Enhanced mobility: Keep your remote employees connected wherever they are with mobile integration, perfect for those working on the go.
• Improved collaboration: Boost team productivity with features like integrated video calls, file sharing, and team messaging, which are ideal for fostering remote teamwork.
• Easy maintenance and upgrades: Cloud-based solutions allow you to enjoy automatic updates and minimal maintenance requirements for your home office phone setup.
• Increased productivity: Reliable and flexible systems streamline communication, helping teams stay focused and efficient.
• Global reach: Easily communicate with clients and colleagues worldwide, breaking geographical barriers.

Investing in the best phone system for remote workers ensures your business stays connected, secure, and prepared for growth—no matter where your team is located!

Features To Look For In a Remote Phone System

Choosing the perfect home office phone system can significantly improve productivity, especially for businesses with remote employees. The right telephone system office solution ensures seamless communication, whether you’re working from home or managing a distributed team. Here are the must-have features to consider:

• VoIP compatibility: Upgrade from traditional landlines to internet-based communication with a VoIP-enabled remote work phone. It’s cost-effective, scalable, and perfect for teams working from anywhere.
  
• Call forwarding and routing: Ensure that important calls always reach the right person. This feature is a lifesaver for businesses using phone options for remote employees, as phone systems for office keeps communication flowing, no matter where the team is located.
  
• Auto attendant: A professional virtual receptionist who greets callers and directs them appropriately is a crucial feature for any home office phone system, saving time and boosting efficiency.
  
• Mobile integration: You can stay connected even when you’re not at your desk with mobile integration. A remote work phone can manage calls, voicemails, and texts from your smartphone, ensuring you’re always in touch.
  
• Conference calling: Collaboration made easy! This feature ensures that your team members can join meetings effortlessly, regardless of their location, making remote work systems an essential part of a robust remote work setup.
  
• Voicemail-to-text/email: This feature allows you to keep track of voicemails without hassle. remote working telephone systems convert voicemails into text or email formats, providing a seamless solution for remote employees.
  
• Call analytics and reporting: This feature provides valuable insights into your call data. Remote-working telephone systems allows you to track call volumes, durations, and customer service performance, which is crucial for optimizing your remote employee phone system.
  
• CRM integration: Streamline customer interactions by integrating your phone system with CRM tools. This is especially useful for businesses using a home office phone system, as office telephone systems helps keep client information organized and accessible.
  
• Scalability: As your team grows, so should your communication system solution. Opt for systems that can expand effortlessly to meet your business needs.
  
• Security features: Keep sensitive information secure with encrypted communications and regular updates, a vital feature for modern remote work setups.
  
• 24/7 support: Downtime isn’t an option. You must prioritise choosing a home office phone system with reliable, round-the-clock support to ensure uninterrupted communication.
  
• Cloud backup and redundancy: Protect your data and maintain seamless operations with a home office phone solution that offers cloud backups and redundancy features.

With these features in place, a remote work phone system can help your business thrive by ensuring uninterrupted communication and efficient collaboration. Emitrr combines all these capabilities, offering a one-stop-shop solution designed to meet your business’s demands!

Top 10 Remote Office Phone Systems

Here’s a quick look at the best remote office phone systems for businesses:

1. Emitrr
2. Vonage 
3. RingEX
4. Zoom Phone
5. Ooma Office
6. Nextiva
7. Grasshopper
8. Dialpad
9. 8×8
10. GoTo Connect 

Each of these options brings unique features to the table. Let’s dive into what makes them stand out.

1. Emitrr

What is Emitrr?

Emitrr the best phone system for remote workers is a cutting-edge remote office phone system, designed to cater to small and medium-sized businesses. With powerful features and competitive pricing, Emitrr stands out as an exceptional choice for organisations transitioning to remote or hybrid work environments. Whether you’re making VoIP calls, managing team communication, or sending messages on the go, Emitrr ensures seamless and reliable connectivity. Its user-friendly interface and advanced tools make managing business communication effortless, even across distributed teams. Here is a quick look at this phone systems for office:

Key features of Emitrr

1. Mobile integration: Take your office phone system anywhere with third-party app compatibility, perfect for remote work.
2. AI integration: Enhance your system with AI-driven features for improved efficiency and smarter workflows.
3. Call queues: Keep customers informed of their queue position and estimated wait times, reducing frustration.
4. Voicemail transcripts and summaries: Skip lengthy messages by reading concise voicemail summaries.
5. Analytics dashboard: Monitor call metrics like handle time, missed calls, and total call volume for better team performance.
6. Call encryption and security: Protect sensitive business communication with encrypted calls.
7. Conference calling: Simplify team collaboration by allowing multiple participants to join calls easily.
8. Toll-free numbers: Enable customers to reach your team at no cost, regardless of their location.
9. Call transfer: Seamlessly forward live calls to team members or devices, no matter where they are working.
10. Call recording: Record conversations for quality assurance or future reference.
11. Auto attendant: Direct callers to the right team or department with automated call management.
12. Users and extensions: Add or remove team members and their extensions with ease as your remote team grows.
13. Call forwarding: Redirect calls from your old office number to your new remote VoIP system automatically.

Emitrr pros

• No service interruptions: Emitrr offers 99.99% uptime, ensuring smooth communication for remote teams.
• Intuitive interface: The dashboard is easy to navigate, making this remote work systems ideal for team members across different locations.
• HD call quality: Experience clear, reliable calls, which are crucial for remote collaboration and customer interaction.
• Flexible pricing: Affordable plans allow businesses to choose features that align with their remote working needs.

Emitrr cons

• More features will be added soon!

Emitrr Pricing Plans

Pricing starts at $30 per user per month.

Emitrr Rating

• Capterra: 4.8/5
• G2: 4.7/5

Emitrr Customer Reviews

“Easy set up and cancelation and easy to use everyday. Really benefited our practice and clients.”

“Exceptional! Friendly! The team at Emitrr handles your needs promptly. Emitrr customer service is unmatched! I don’t need help often but when I do, it is handled quickly. The system is very user-friendly. I haven’t run across a con as of yet.”

Source: Capterra

Emitrr Support Channels

• Email: [email protected]
• Phone: +1 (210) 941-4696
• Live Chat: Chat with a representative
• FAQs/Forum: Browse FAQs or forum
• SMS: Text for help
• Knowledge Base: Access helpful guides

2. Vonage

What is Vonage?

Vonage is a versatile VoIP communication solution offering phone systems, messaging, and video conferencing designed to meet diverse business needs. As a modern alternative to traditional landline phones, this remote work system caters to businesses of all sizes, making communication seamless and efficient. Vonage is also ideal for remote or hybrid work environments, ensuring consistent connectivity across teams. Let’s have a quick look at this phone system for the office:

Key features of Vonage

• Call conferencing: Collaborate effortlessly with multiple participants on a single call, ideal for virtual meetings.
• Automatic call distribution (ACD): Route incoming calls to the most appropriate agent or department, enhancing customer satisfaction and operational efficiency.
• Call recording: Record calls for training, quality control, and compliance. This provides a reliable resource for analysing customer interactions.
• Call centre management: Access tools for tracking agent performance, managing queues, and generating detailed reports to optimise call centre operations.

Vonage pros

• Easy-to-use interface: Intuitive and user-friendly design ensures smooth navigation with little to no training required.
• Responsive customer support: Vonage’s support team is known for promptly addressing issues, ensuring an uninterrupted user user experience.
• Customisable dashboard: API integration allows users to personalise features to suit their needs, though this might be challenging for some small businesses.

Vonage cons

• App freezes: Regular freezing can disrupt communication and impact productivity.
• Frequent crashes: The desktop app occasionally crashes, causing interruptions in workflows.
• Call forwarding issues: Inconsistent performance may lead to missed calls and communication delays.
• Limited software integrations: Fewer third-party tool integrations can restrict compatibility with certain business setups.

Vonage pricing plans

• Mobile Plan: Starting at $19.99 per user/month
• Premium Plan: Starting at $29.99 per user/month
• Advanced Plan: Starting at $39.99 per user/month

Vonage ratings

• Capterra: 4.1
• G2: 4.3

Vonage customer reviews

“Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic”

“Customer service is a joke. They kept my money and didn’t deliver the service on a technicality.”

Source: Capterra

Vonage support channels

• Phone support
• Email/help desk
• FAQs/forum
• 24/7 live representative

3. RingEx

What is RingEx?

RingEX is a cloud-based communication platform designed to meet the needs of businesses across all scales and industries. By integrating voice, video, messaging, and collaboration tools into a unified system, this alternative to home phones improves team productivity and enhances customer engagement. Here is a quick look at this remote work system:

Key features of RingEx

• VoIP service: Enables businesses to make cost-effective internet-based calls, replacing traditional phone lines.
• IVR (Interactive Voice Response): Streamlines call routing by allowing callers to navigate options through voice or keypad inputs, ensuring efficient connections.
• Multi-channel communication: This feature seamlessly integrates voice calls, video meetings, team messaging, and faxing, accommodating diverse communication preferences and devices.
• Team messaging: Facilitates collaboration by enabling employees to share files, updates, and group chats, simplifying workflow management.

RingEx pros

• User-friendly interface: The intuitive design makes navigation and operation straightforward for users.
• Cost-effective pricing: Delivers exceptional value with its robust features at competitive pricing.

RingEx cons

• Setup complexity: The initial setup may feel overwhelming, particularly for businesses without dedicated IT teams.
• Customer support challenges: Despite 24/7 support availability, users report long wait times and inconsistent issue resolution.
• Limited software integrations: While compatible with popular platforms like Microsoft Teams, Salesforce, and Google Workspace, its compatibility with niche or custom software may be limited.

RingEx pricing plans

• Starting at $19.99 per user/month (limited to 20 users)

RingEx ratings

• Capterra: 4.3
• G2: 4.0

RingEx customer reviews

“getting through the customer service line for simple inquiries was impossible.”

“If we had to pick a con for this it would be that it really makes you use their phones if you want a physical phone at desks. It would be nice to use other brands.”

Source: Capterra

RingEx support channels

• Chat
• Email/Help Desk
• Phone support
• 24/7 (Live representative)

4. Zoom Phone

What is Zoom Phone?

Zoom Phone is a user-friendly communication platform that simplifies businesses’ connections with clients, customers, and teams. Suitable for businesses of all sizes, this alternative to home phones combines high-quality audio and video capabilities. This phone system for remote workers provides a unified experience that supports both voice calls and video meetings, ensuring seamless, real-time collaboration for remote and office-based employees. Here a quick details about this phone system for remote workers:

Key features of Zoom Phone

• Cloud-based phone system: Enables businesses to manage all communications via the internet, eliminating the need for traditional phone lines.
• High-definition video conferencing: Integrates seamlessly with Zoom Phone’s video conferencing platform, offering HD video calls for virtual meetings.
• Call routing and voicemail: Provides robust call routing features, ensuring calls reach the correct person or department based on predefined rules.
• IVR (Interactive Voice Response): Enhances call management by allowing callers to use voice commands or keypad inputs to connect with the appropriate team, improving customer experience.

Zoom Phone pros

• Excellent video quality: Leverages Zoom Phone’s renowned video conferencing technology to deliver high-definition visuals and audio for virtual meetings, enhancing communication and collaboration.
• Easy to use with intuitive design: Features a straightforward user interface, enabling employees to quickly adapt and efficiently manage calls, video meetings, and messages with minimal training.

Zoom Phone cons

• Lacks some advanced integrations: While compatible with popular tools like Microsoft Teams and Salesforce, Zoom Phone may not support niche or custom software, limiting its usability for businesses with specialised needs.
• Additional costs for premium features: Advanced functionalities, such as detailed call analytics or enterprise-level integrations, are available only in higher-tier plans, potentially increasing costs for smaller businesses.

Zoom Phone pricing plans

Plans start at $120 per month.

Zoom Phone ratings

• Capterra: 4.6
• G2: 4.5

Zoom Phone customer reviews

“I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection.

“Consumes a lot of battery power, this is a problem if you are remote in a location without power.”

Source: Capterra

Zoom Phone support channels

• Email/Help Desk
• Phone Support
• 24/7 (Live representative)

5. Ooma Office

What is Ooma Office?

Ooma Office is a cost-effective remote office solution designed for small to medium-sized businesses. This phone option for remote employees provides tools for seamless collaboration, efficient communication, and workflow enhancement, making this remote work systems ideal for remote and hybrid work setups. Here is a quick details of this phone option for remote employees:

Key features of Ooma Office

• Team communication tools: Messaging, file sharing, and video conferencing capabilities ensure smooth team interactions.
• Call routing and management: Directs inquiries to the right individual or team for prompt response.
• Mobile and desktop apps: Enable employees to stay connected from any location or device.
• Meeting and conference options: Simplifies team collaboration with user-friendly conference tools.

Ooma Office pros

• Cost-effective solution: Affordable pricing with features that suit small and medium-sized businesses.
• Simple setup: Easy to implement without technical expertise.
• Mobility support: Ensures flexibility for remote employees.

Ooma Office cons

• Basic features: Lacks advanced tools found in more comprehensive platforms.
• Limited integrations: Less compatibility with third-party tools.
• Occasional downtime: Reliability concerns with service interruptions reported by users.

Ooma Office pricing plans

Plans start at $19.95 per user/month.

Ooma Office ratings

• Capterra: 4.5
• G2: 4.6

Ooma Office customer reviews

“The service was lacking. Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher).”

“Ongoing issues with access and notification on my mobile phone. Months of efforts with their customer service team have failed to fix a bug they have working with Google Contacts.”

Source: Capterra

Ooma Office support channels

• FAQs and forums
• Email/Help desk
• Chat support
• 24/7 live phone support

6. Nextiva

What is Nextiva?

Nextiva is a comprehensive remote office system combining voice, video, messaging, and collaboration tools. This telephone system for offices caters to businesses of all sizes, offering reliability and scalability for distributed teams. Let’s have a quick look at this work from home phone system:

Key features of Nextiva

• Call forwarding: Ensures important calls reach the right team member, regardless of location.
• Voicemail transcription: Converts voicemails to text for easier accessibility.
• Mobile app: Enables remote teams to manage communication from any device.
• HD video conferencing: Facilitates seamless virtual meetings for team collaboration.

Nextiva pros

• Reliable service: Consistent performance with excellent call quality and uptime.
• Integrated platform: Combines communication tools into one system, enhancing productivity.

Nextiva cons

• Higher pricing: Costs may be prohibitive for small businesses.
• Complex initial setup: Onboarding new users can be time-consuming.

Nextiva pricing plans

Starts at $25.95 per user/month.

Nextiva ratings

• Capterra: 4.4
• G2: 4.3

Nextiva customer reviews

“Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn’t become aware of the auto renewal gimmick before the end of the contract term.”

“1) It’s been about 3 months and we haven’t yet been able to use Nextiva due to the LONG wait to get verified with their campaign registry. 2) I was told by the initial person who helped set us up that they have no control over the capaign registry and no way to expedite the process. 3) I was not told who approves or denies the campaign registry when I asked, but rather, the answer was very vague. 4) After our campaign was rejected (after waiting almost 3 months) and we resubmitted the request, we waited for approximately 1.5 – 2 more weeks to reach out to them again to inquire about our status. 5) I was told by the customer service agent helping me that it was NEXTIVA ENGINEERS WHO APPROVE OR DENY THE CAMPAIGN REGISTRY! 6) I feel that I was lied to originally about this whole campaign registry 7) I don’t know why it takes 3+ months for them to approve companies to use their service, but that is an unforgivable about of time.”

Source: Capterra

Nextiva support channels

• Email support
• Phone and live chat
• Comprehensive guides and blogs

7. Grasshopper

What is Grasshopper?

Grasshopper is a virtual office system designed for small businesses and entrepreneurs. This work-from-home phone system separates personal and professional communication effectively, ensuring smooth workflows. Here’s a quick details about this work from home phone system:

Key features of Grasshopper

• Automated attendant: Custom greetings and call routing ensure a professional touch.
• Call conferencing: Facilitates collaboration with remote teams and clients.
• Call recording: Enables review and compliance for business calls.
• Custom call routing: Routes calls based on location, time, or keywords.

Grasshopper pros

• Reliable communication: Clear audio quality for effective interactions.
• User-friendly setup: Quick and straightforward to implement.

Grasshopper cons

• Customer support delays: Slow issue resolution affects usability.
• Unreliable text messaging: Messaging features are inconsistent.

Grasshopper pricing plans

Starts at $29/month for one number and three extensions.

Grasshopper ratings

• Capterra: 4.3
• G2: 4.0

Grasshopper customer reviews

“Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller’s name (when published), but when routed through grasshopper you only see the name with very few exceptions.”

“The website’s settings were hard to navigate and setting up the incoming call workflow was too cumbersome.”

Source: Capterra

Grasshopper support channels

• FAQs and forums
• Email
• Live chat
• 24/7 phone support

8. Dialpad

What is Dialpad?

Dialpad is a cloud-based remote office platform that combines AI-driven insights, seamless integrations, and advanced call management tools to boost productivity. Here is a detailed look at this remote working phone system:

Key features of Dialpad

• Intelligent call routing: Directs calls to the right team or individual efficiently.
• Call centre management: Simplifies operations and team monitoring.
• Real-time alerts: Keeps teams updated on key activities.
• Mobile access: Ensures communication flexibility for remote employees.

Dialpad pros

• Crystal-clear audio quality: Ideal for professional communication.
• User-friendly interface: Simplifies adoption for remote teams.

Dialpad cons

• Steep learning curve: Advanced features require time to master.
• Region-specific issues: International call reliability varies.

Dialpad pricing plans

Starts at $20 per user/month.

Dialpad ratings

• Capterra: 4.4
• G2: 4.3

Dialpad customer reviews

“Reliability of the “mute” function and call quality. There have been times I haven’t been able to unmute myself through the app, causing a long delay in jumping back in the conversation. I’ve also had to remove myself from a call completely via the app, then dialing back in using a phone to correct the “mute/unmute” issue and low quality call.”

“Calls constantly drop. I’m not even able to use the service that I pay for because the web app continues to crash. Every time I enter a room with an international caller we drop off in 30 seconds. Rinse, wash, repeat.”

Source: Capterra

Dialpad support channels

• Email and live chat
• Phone support
• Knowledge base

9. 8×8

What is 8×8?

8×8 is a unified remote office solution offering advanced features like HD video conferencing, call recording, and customer service tools. Let’s have a quick look at this remote working phone system:

Key features of 8×8

• HD voice and video calls: Clear communication for virtual meetings.
• Automated attendant: Enhances call handling with custom greetings.
• Call analytics: Provides insights into team performance and communication trends.

8×8 pros

• Integrated platform: Combines voice, video, and messaging tools into one.
• Global call support: Facilitates international collaboration.

8×8 cons

• Customer support delays: Assistance may take longer than expected.
• Complexity for beginners: Advanced features can overwhelm new users.

8×8 pricing plans

Starts at $24 per user/month.

8×8 ratings

• Capterra: 4.1
• G2: 4.2

8×8 customer reviews

“The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue.”

“It’s not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it’s not something I do regularly.”

Source: Capterra

8×8 support channels

• Email and phone
• Knowledge base

10. GoTo Connect

What is GoTo Connect?

GoTo Connect is a versatile remote office system that supports seamless collaboration, communication, and productivity for businesses of all sizes. Here’s a quick look at this remote workforce business phone systems:

Key features of GoTo Connect

• HD audio and video calls: Provides high-quality communication for virtual meetings.
• Call reporting: Tracks call performance for better team insights.
• Team messaging and file sharing: Enables real-time collaboration with integrated tools.

GoTo Connect pros

• Comprehensive collaboration tools: Combines messaging, screen sharing, and conferencing in one platform.
• Reliable performance: Minimal downtime ensures uninterrupted workflows.

GoTo Connect cons

• Premium pricing: Advanced features come at a higher cost.
• Customer support delays: Response times can be slow during critical issues.

GoTo Connect pricing

Starts at $24 per user/month.

GoTo Connect ratings

• Capterra: 4.2
• G2: 4.4

GoTo Connect customer reviews

“If you’re calling through your computer or phone app, you will have a lot of dropped calls. Many of our reps use the app on the phone (or call through their computer) and report a horrible quality expereince and many dropped calls, with some switching to their old Google Voice number to complete the call. We’ve called Jive Support for help but the action taken has been very slow and to much avail.”

“Nothing seemed to work. Calls were always dropping, not coming through, showing as unavailable. A lot was promised to us when we signed up, and little to nothing was delivered.”

Source: Capterra

GoTo Connect support channels

• Email
• Phone
• 24/7 live support

Use Cases For Remote Phone System For Business

Remote workforce business phone systems are becoming a must-have for businesses looking to simplify communication and enhance their operations. From healthcare to real estate, remote workforce business phone systems are transforming how industries stay connected. Here’s a closer look at how they’re making a difference for various sectors:

Healthcare Practitioners

Imagine running a bustling clinic while still managing seamless communication with patients. With remote phone systems, virtual consultations and follow-ups are now effortless. They also provide HIPAA-compliant,call routing, ensuring patient confidentiality. Plus, automated appointment reminders help clinics stay organised, while secure communication fosters trust.

Home Service

Managing home services like plumbing or cleaning is much easier with automated scheduling and confirmations. Technicians can provide real-time updates, keeping customers in the loop. These systems also streamline service coordination and dispatch, and customer feedback automation ensures businesses can continuously improve.

Real Estate Agency

In the dynamic world of real estate, staying connected is crucial. Remote phone systems enable virtual property tours for convenience, while lead follow-up automation keeps prospects engaged. Call forwarding feature of phone systems for remote working ensures agents never miss an opportunity, and CRM integration simplifies client management.

Recruitment and Staffing Agency

Hiring is a breeze with remote systems. Phone systems for remote working support automated candidate screening, saving time on initial assessments. Interview scheduling and reminders keep everything on track, and ATS integration ensures smooth candidate management. For modern hiring practices, virtual interviews make remote recruitment seamless.

Educational Institutions

Schools and universities are embracing remote communication for virtual classrooms and remote learning. Phone systems for remote working also handle automated student enrolment, making administrative tasks easier. Parent-teacher virtual meetings ensure effective communication and integration with learning management systems, which helps maintain smooth operations.

Insurance Companies

Remote claims intake and updates are game-changers in the insurance sector. Providers can offer 24/7 customer service support, ensuring client satisfaction. CRM integration simplifies managing client data, and remote consultations for policies help build stronger relationships.

Phone systems for remote working are empowering industries to operate efficiently, connect seamlessly, and provide exceptional service to their customers.

How To Choose The Right Remote Phone System?

Here’s a detailed checklist to help you choose the right remote phone system:

Assess your business needs

Start by evaluating your organisation’s specific requirements. Are you prioritising features like call forwarding, voicemail-to-email, or mobile integration? Understanding your needs will ensure that you invest in a system that aligns with your business goals.

Make budget considerations

Set a realistic budget for your remote work phone system. While it’s tempting to go for the most feature-rich option, ensure the cost aligns with your financial capabilities. Look for a balance between affordability and the features you need.

Check for scalability

Choose a system that grows with your business. If you plan to expand your team or open new locations, scalable telephone office systems ensure you won’t have to switch systems later.

Opt for easy-to-use software

Complex systems can cause frustration and reduce productivity. Opt for a user-friendly telephone system office solution that is easy to set up and operate, ensuring all team members can use the telephone system for offices effectively.

Check for mobility and flexibility

A good remote work phone system should accommodate the flexibility of remote and hybrid work. Features like mobile integration and the ability to manage calls on the go are crucial for staying connected.

Prioritise reliability and call quality

Clear communication is non-negotiable. Ensure the system offers high reliability and excellent call quality, as disruptions can negatively impact your business operations.

Confirm Security features

Data security is paramount. To protect sensitive information, choose a system with robust security features, such as encryption, secure logins, and regular updates.

Look for round-the-clock customer support

Opt for a provider that offers 24/7 customer support. Responsive support can save you time and prevent disruptions, whether it’s a technical glitch or a setup query.

Check for multiple integration capabilities

A system that integrates seamlessly with tools like CRM, project management software, and analytics platforms can streamline workflows and boost productivity.

Always take trials and demos

Before committing, take advantage of free trials or demos. This will allow you to test the system’s performance and determine whether it meets your business requirements.

By carefully considering these factors, you can select a remote work phone system that enhances communication, meets your business needs, and supports your organisation’s growth.

Why Switch To Remote Phone System With Emitrr?

Emitrr is the perfect choice for businesses needing a remote office phone system. This remote office phone system offers exceptional call quality, 99.99% uptime, and a host of powerful features at an affordable price. Here’s a quick look at the features that make Emitrr stand out:

• Call forwarding: Seamlessly redirect calls to another extension or device as needed.
• Mobile & desktop app: Stay connected on the go with Emitrr’s mobile and desktop apps.
• CRM integration: Effortlessly access caller information and improve efficiency by syncing with your CRM.
• Call disposition: Easily tag and categorise calls to track outcomes and follow-up actions.
• IVR menu customisation: Customise your IVR menu to fit your business needs and improve the caller experience.
• Scalability: Whether expanding your team or branching out to new locations, Emitrr scales with your business, making it a long-term solution.
• Simultaneous and sequential calls: Based on priority, you can choose how your calls are routed—either simultaneously to your team or sequentially.
• Call recording: Record calls for quality assurance and training purposes.
• Missed call text: Automatically send a text message to customers whose calls weren’t answered, ensuring follow-up.
• Toll-free numbers: Make this remote office phone system easier for your customers to reach you without any cost to them.
• Voicemail to text: Turn voicemail messages into text for faster response and improved time management.
• AI features: Emitrr is building AI-powered features to enhance call communication and improve customer service.
• Multi-location management: Manage multiple locations and track your team’s performance across various sites.
• Users and extensions: You can flexibly add, remove, or edit users and assign extensions that best suit your business structure.
• Maximum caller wait time: To ensure better service, set limits on how long customers can wait in the queue.
• Call pop feature: Gain instant access to a caller’s history and details during live calls for a more personalised experience.

Emitrr isn’t just another remote office phone system, it’s everything your business needs to stay connected, efficient, and flexible!

How To Set Up A Remote Phone System With Emitrr?

Setting up the best home office phone system with Emitrr is pretty simple. Here’s a quick guide to get started:

Step 1: Sign up and create an account: Register on Emitrr’s platform and access your dashboard to begin configuration.

Step 2: Customise settings: Set up VoIP, call forwarding, and auto attendants to match your team’s needs.

Step 3: Integrate tools: Connect Emitrr with your CRM or business tools to streamline operations. Also, the system can be linked to mobile devices so team members can handle calls on the go.

Step 4: Test and train: Test the system for call quality and functionality. Train your team on key features like voicemail-to-email and call analytics.

Step 5: Monitor and optimise: Use Emitrr’s call analytics to track performance and necessary improvements.

With Emitrr, you can set up and manage a flexible remote office phone system in just a couple of steps, keeping your team connected and efficient!

FAQs

Conclusion

Choosing the right remote office phone system is key to maintaining smooth communication in today’s workplace. The right system brings flexibility, saves costs, and helps improve productivity and customer experience. Emitrr, best home office phone system has everything your business needs to stay connected, so you can focus on what really matters – growing your business. So book a demo with Emitrr today and start transforming your communications!