Top Reputation and Review Management Software for Radiologists

Overview of Radiologists’ Reputation & Review Management Software

A radiology practice, diagnostic center, or independent radiologist’s reputation is shaped as much online as it is by clinical expertise. From Google reviews to radiology software reviews on Healthgrades and patient ratings on Zocdoc, a strong online presence directly impacts patient trust, physician referrals, and search engine visibility.

Traditional methods like manual outreach, paper surveys, or relying on staff reminders can’t keep up with modern expectations. Instead, specialized healthcare reputation management software automates feedback collection, monitors reviews across multiple platforms, and ensures compliance with healthcare regulations. These tools help radiology practices boost positive visibility while managing and responding to negative feedback promptly.

This comprehensive guide explores the best reputation management software designed specifically for radiologists. It covers must-have features, security and compliance considerations, recommended integrations, and an in-depth look at the top platforms available, helping you choose the right solution to protect and enhance your practice’s reputation.

How Reputation and Review Management Software Helps Radiologists

Effective healthcare reputation management software does more than automate reviews — it strengthens trust, saves time, improves visibility, and delivers actionable insights that help radiology practices grow sustainably.

Higher Volume of Authentic Reviews

Automated SMS and email follow-ups encourage more patients to leave genuine feedback, boosting your review count without extra administrative effort.

Improved Local SEO

Consistently receiving new, high-quality reviews helps your radiology practice rank higher on Google Maps and attract local patients searching online.

Actionable Insights

Identify recurring issues through sentiment analysis and negative feedback trends, allowing teams to address training gaps and improve service quality.

Time Savings

Reduce manual review requests and tracking, freeing staff to focus on delivering patient care rather than administrative tasks.

Consistency Across Locations

Multi-site imaging centers benefit from centralized dashboards, ensuring all branches maintain a unified, high-quality reputation strategy.

Better Referrals

A strong, positive online presence builds trust with referring physicians, making your diagnostic center the preferred choice for patient referrals.

Features to Look for in Radiologists’ Reputation & Review Management Software

Choosing the best reputation management software for radiology isn’t just about sending a review request; it’s about covering the entire patient feedback journey while complying with healthcare regulations.

Automated Review Requests

A robust healthcare reputation management software should send review requests automatically via SMS or email after each appointment. Some tools can even personalize requests based on visit type MRI, CT scan, X-ray to ensure higher engagement.

Multi-Platform Monitoring

Look for solutions that monitor reviews on Google, Healthgrades, Zocdoc, Vitals, Facebook, and more, all in one dashboard.

Sentiment Analysis & Smart Alerts

Smart alerts for 1- to 3-star reviews let your team address concerns before they escalate. Sentiment analysis helps flag negative trends early.

Customizable Templates

Send fully branded, HIPAA-compliant review requests tailored to your radiology practice’s voice, improving patient engagement and response rates.

Response Assistance

Some reputation management software platforms provide suggested replies for reviews, ensuring your staff responds politely and professionally without risking HIPAA violations.

Detailed Analytics

Track star ratings, response times, patient sentiment trends, and location-wise performance. Radiology groups can compare locations and doctors to spot strengths and service gaps.

Review Gating Controls

While review gating (screening patients before they post) is discouraged on major platforms, your software should still help you manage internal-only feedback compliantly.

To learn more about reviews and reputation management, watch this video.

Reviews and Reputation Management

Security & Compliance Requirements

For radiology clinics, compliance isn’t optional; any healthcare reputation management software must protect PHI (Protected Health Information).

HIPAA Compliance

Ensure review workflows never expose PHI, protecting patient data while automating requests and responses across multiple platforms.

Business Associate Agreement (BAA)

The vendor must sign a BAA, formally committing to handle all patient information securely and in compliance with HIPAA regulations.

Anonymized Feedback

Route negative feedback internally, so sensitive patient details remain private and aren’t posted publicly on review platforms.

Encrypted Links

Use secure, encrypted URLs for review requests to protect patient identities and prevent unauthorized data access.

Role-Based Access

Limit dashboard and response access so only authorized staff can manage or view patient reviews and analytics.

Flagging Tools

Identify and request the removal of reviews violating HIPAA or platform rules, keeping your practice’s reputation compliant and professional.

Required Integrations for Radiologists’ Reputation Software

An effective reputation management software should blend effortlessly into your radiology clinic’s existing workflow from scheduling systems to marketing tools, ensuring automated, compliant, and consistent patient feedback collection across every touchpoint.

EMR/EHR

Integrate directly with systems like eClinicalWorks, Athenahealth, Epic, or your radiology PACS to automate review requests immediately after patient appointments.

Scheduling Tools

Connect tools like Calendly, IntakeQ, or your practice management software to trigger timely review outreach aligned with each scheduled visit or scan.

CRM/Marketing Automation

Sync with Mailchimp, HubSpot, or custom CRMs to run broader reputation campaigns and track patient engagement beyond reviews.

Google My Business

Ensure new patient reviews sync instantly, improving your local SEO visibility and making your radiology practice easier to discover online.

Internal CSAT Surveys

Gather private, post-visit feedback through CSAT or NPS surveys, helping identify service gaps and improve overall patient experience internally.

Slack/Email Notifications

Receive real-time notifications about new reviews, so your team can quickly respond to a negative review and maintain your practice’s reputation proactively.

How to Choose the Right Reputation Management Software

Selecting the right reputation management software is about balancing compliance, features, and usability. Here’s what radiology practices should evaluate before making an informed, effective investment.

Healthcare Specialization

Choose software designed specifically for healthcare, ensuring it understands compliance needs and offers features relevant to radiology practices and diagnostic centers.

Multi-Platform Monitoring

Make sure it tracks reviews across all major sites, giving you a single dashboard to monitor patient sentiment everywhere your practice is listed.

Automation Features

Automation saves staff time by automatically sending review requests, reminders, and even suggested responses based on patient visit data.

HIPAA Compliance

Confirm the vendor provides a signed BAA, uses encryption, and designs workflows that never expose PHI in review requests or responses.

Dashboards & Alerts

Detailed dashboards and customizable alerts help teams spot trends quickly, react to negative reviews, and measure performance over time.

User Ratings & Costs

Check real-world feedback on ease of use and customer support, and understand the complete cost, including setup, training, and ongoing fees.

Live Demo & Ease of Use

Seeing the platform in action helps ensure your team can comfortably navigate it, encouraging daily use and maximizing return on investment.

Top Reputation and Review Management Software for Radiologists

Below is a list of leading platforms trusted by radiology practices. Each helps manage radiology software reviews across channels, automates outreach, and ensures compliance.

1. Emitrr
2. Birdeye
3. Podium
4. Swell
5. Reputation.com
6. Doctible
7. Zocdoc (Review & Profile Management)
8. Solutionreach
9. PracticeMojo
10. Demandforce

1. Emitrr

Emitrr is a modern, HIPAA-compliant healthcare reputation management software designed specifically for radiologists and imaging centers. It focuses on secure communication, AI-powered automation, and seamless integration with EHR, RIS, and scheduling systems, making it especially popular with small to mid-sized practices looking for an affordable, compliant solution.

Key Features:

• AI Assistant (Emitrr AI Agent Sarah): Automates appointment scheduling, patient follow-ups, and answers routine questions 24/7 to reduce staff workload.
  
• HIPAA-Compliant Voicemail & Texting: Encrypted, secure communication across mobile, desktop, and cloud devices to protect PHI.
  
• Smart Routing & Auto-Replies: Automatically directs calls to the right staff or sends polite, professional responses to missed calls.
  
• RIS, EHR, and Scheduling Integrations: Eliminates manual data entry by syncing with your practice management and radiology systems.
  
• Call Analytics & Sentiment Reporting: Tracks call trends and provides sentiment analysis to help improve patient service.

Pros:

• Quick setup and onboarding help radiology teams start managing patient reviews and calls almost immediately.
  
• Affordable, all-in-one solution that combines reputation management with secure communication tools.
  
• Great choice for radiologists working remotely or across multiple diagnostic center locations.

Cons:

• More features are on the way!

Pricing:

• Standard Plan ($20/user/month): Includes HIPAA-compliant texting and calling, AI-powered call handling, smart auto-replies, a call analytics dashboard, and EHR/RIS/CRM integrations. Ideal for small to mid-sized radiology clinics seeking streamlined, automated communication.
• Professional Plan ($35/user/month): Adds real-time dashboards, sentiment analysis, automated reporting, predictive analytics, and advanced app integrations. Best for growing radiology practices needing enhanced insights and intelligent workflow automation.

Ratings:

• 4.8 out of 5 stars on G2

Support:

• 24/7 live chat, email support, and guided onboarding.

2. Birdeye

Birdeye is a widely used reputation management software trusted by healthcare practices, including radiology centers, to automate review collection, monitor multi-platform feedback, and improve local SEO. Its scalable design and robust analytics make it popular with practices aiming to boost patient trust and online visibility.

Key Features:

• Automated Review Requests: Send personalized review invitations via SMS and email, increasing patient response rates across multiple platforms effortlessly.
• Multi-Platform Monitoring: Track reviews from Google, Healthgrades, Facebook, Zocdoc, and more in a single, centralized dashboard.
• Listings & SEO Tools: Keep practice details accurate across directories to boost search rankings and attract local patients consistently.

Pros:

• Strong multi-platform coverage, making review management simpler for busy radiology teams.
  
• Intuitive dashboards that staff can navigate easily without technical training.
  
• Helps improve Google Maps rankings for local patient search visibility.

Cons:

• Less radiology-specific; some features may not be HIPAA-optimized by default.
  
• Pricing may feel high for smaller diagnostic practices or solo radiologists.
  
• Requires some customization to fit radiology-specific workflows and compliance needs.

Pricing:

• Starter Plan (Custom pricing): Includes Reviews AI, Listings AI, and Messaging AI. Best for hospitals looking to improve their reputation and rank higher in local search.
• Growth Plan (Custom pricing): This plan adds social AI alongside Reviews, Listings, and Messaging AI. It is ideal for hospitals aiming to boost patient engagement and increase conversions.
• Dominate Plan (Custom pricing): Includes all features from Growth plus Chatbot AI. Designed for hospitals wanting to dominate their local healthcare market with comprehensive reputation and review management software.

Ratings:

• 4.7 out of 5 stars on G2

Support:

• Phone, email, live chat, and onboarding assistance.

3. Podium

Podium is a user-friendly reputation management software popular among healthcare and radiology practices for collecting reviews through SMS, improving local Google visibility, and simplifying patient communication. Its integrated messaging and webchat tools also help convert website visitors into new patients, enhancing engagement and retention.

Key Features:

• SMS-Based Review Invitations: Send quick, automated text review requests after appointments to increase patient response rates and Google review volume.
• Two-Way Messaging with Patients: Staff can text patients directly to answer questions, send reminders, and manage scheduling conveniently in real time.
• Webchat for Lead Capture: Add chat to your website so potential patients can ask questions and book appointments instantly.

Pros:

• Very simple and fast setup ideal for small radiology practices.
  
• Strong Google-focused review collection drives local SEO improvements.
  
• Integrated messaging keeps patient communication seamless and accessible.
  

Cons:

• Not tailored for healthcare; HIPAA settings may need manual configuration.
  
• Limited native integrations with radiology EHR systems.
  
• Advanced analytics tools may feel basic for larger practices.

Pricing:

• Custom pricing available on request. Podium offers Standard, Professional, and Enterprise plans tailored to practice size and needs.

Ratings:

•  4.6 out of 5 stars on G2

Support:

• Email, chat, and onboarding support

4. Swell

Swell is a reputation management software built for healthcare and dental practices. It automates patient review requests via SMS and email, helps track sentiment, and integrates with practice management tools. Its simple design makes it especially appealing for small to mid-sized radiology practices seeking efficiency.

Key Features:

• Automated SMS and Email Review Invitations: Automatically request reviews after patient visits, boosting response rates and helping radiology practices grow authentic online feedback.
• Dashboard for Tracking Patient Sentiment and Trends: Visual dashboards track star ratings, feedback volume, and identify areas needing improvement based on patient sentiment.
• Website Chat and Appointment Reminders :Engage patients in real time, answer questions, and reduce no-shows through automated reminders directly linked to your schedule.
• Integrates with Practice Management Systems: Connects seamlessly with common scheduling and management tools, streamlining workflows and reducing manual data entry.

Pros:

• A clean, user-friendly interface makes it easy for radiology teams to use daily.
  
• Works well for small to mid-sized diagnostic centers and clinics.
  
• Transparent, simple pricing without hidden costs appeals to smaller practices.

Cons:

• Lacks advanced multi-location management features that larger groups might need.
  
• Limited customization of automated review workflows and templates.
  
• Fewer built-in analytics options compared to enterprise platforms.

Pricing:

• Pricing available on request. Swell offers Practice Experience Management tools, sold individually or bundled, priced per location.

Ratings:

•  4.5 out of 5 stars on G2

Support:

• Live chat, email, and phone support

5. Reputation.com

Reputation.com is an enterprise-grade reputation management software designed for large healthcare systems, radiology networks, and hospital groups. It streamlines review monitoring, listings management, patient surveys, and social media engagement. With advanced analytics and AI-powered sentiment tools, it helps multi-location practices protect, strengthen, and scale their brand reputation in a competitive healthcare landscape.

Key Features:

• Review Monitoring & Response: Track and respond to patient reviews across platforms quickly, ensuring consistent engagement and protecting brand image.
• Listings Management: Keep practice information accurate across hundreds of directories, improving search rankings and patient trust in every location.
• Patient Experience Surveys: Collect private feedback through custom surveys to identify trends and address patient concerns proactively.
• AI-Powered Analytics: Advanced dashboards analyze sentiment and review trends to inform operational improvements and strategic decisions.

Pros:

• Excellent for large, multi-location hospitals and radiology networks.
  
• Advanced reporting helps leadership teams make data-driven decisions.
  
• Covers reviews, social media, and surveys in one robust suite.
  

Cons:

• Higher cost, so smaller practices might find it unaffordable.
  
• Complexity could overwhelm small teams withouta  dedicated marketing staff.
  
• Initial setup may require IT support and training.
  

Pricing:

• Custom pricing based on hospital size and specific needs. Plans are tailored to accommodate various healthcare organizations, offering flexible options depending on the scale and features required.

Ratings:

• 4.6 out of 5 stars on G2

Support:

• Dedicated account manager, email, and phone support

6. Doctible

Doctible is an affordable reputation management software built for small to mid-sized medical and radiology practices. It streamlines patient engagement with automated review requests, two-way texting, appointment reminders, and easy-to-read performance dashboards. Designed for practices without large marketing budgets, Doctible helps boost online reputation management and patient satisfaction through simple, integrated communication and feedback tools.

Key Features:

• Automated Review Requests: Send timely, branded review invitations via text or email to encourage more patients to share feedback online.
• Two-Way Texting & Reminders: Communicate directly with patients for appointment reminders, questions, or follow-ups, improving attendance and satisfaction.
• Recall Campaigns: Identify patients who missed appointments and automate reminders to help bring them back into the schedule.
• Performance Reporting Dashboard: View key metrics like review volume, response rates, and sentiment trends in an easy-to-read dashboard.

Pros:

• Affordable pricing makes it practical for small and mid-sized radiology clinics.
  
• Combines patient communication and reputation management in a single, streamlined platform.
  
• Simple, intuitive interface that front-desk or office staff can quickly learn to use.

Cons:

• Limited advanced analytics compared to enterprise-level platforms.
  
• Fewer integrations with complex radiology EHR systems.
  
• May lack features that larger multi-location practices require.

Pricing:

• Gold Plan ($199/month): Essential patient engagement solutions including texting, patient reminders, recall, email, and reputation management. Billed monthly with an annual agreement.

• Gold Plus Plan ($299/month): Adds online appointment requests, digital forms, voice reminders, and an automated waitlist for a more comprehensive patient engagement experience. Billed monthly with an annual agreement.
• Platinum Plan: Custom pricing tailored to your unique needs, including optimized website and website chat functionality to maximize patient acquisition. Contact Doctible for personalized pricing and details.

Reviews:

•  4.5 out of 5 stars on G2 

Support:

• Live chat, email, and phone support

7. Zocdoc

Zocdoc is best known as a patient booking marketplace, but also serves as a reputation management software by hosting verified reviews directly from real patients. Radiology practices can use it to manage profiles, attract new patients, and communicate securely, all while maintaining an up-to-date online presence.

Key Features:

• Verified Patient Reviews: Collects and displays only feedback from patients who completed appointments, ensuring authenticity and building trust.
• Profile Management: Easily update practice details, specialties, accepted insurance, and appointment availability to improve visibility and patient matching.
• Appointment Scheduling & Reminders: Enable patients to book directly online and receive automatic reminders, reducing no-shows and phone call volume.
• In-App Messaging: Communicate securely with patients before and after appointments, answering questions and improving the patient experience.

Pros:

• Drives direct patient bookings, helping radiology practices fill appointment slots.
  
• Verified reviews enhance credibility with potential patients.
  
• Simple tools make profile updates quick and efficient.

Cons:

• Reviews appear only on Zocdoc’s platform, limiting broader reputation reach.
  
• Pay-per-booking model can become expensive over time.
  
• Limited integrations with radiology-specific EHR systems.

Pricing

• Pricing is available on request and typically follows a pay-per-booking model that varies by specialty and region.

Ratings:

NA

Support:

• Phone, email, and help center

8. Solutionreach

Solutionreach is an all-in-one patient relationship and reputation management software for healthcare and radiology practices. It helps improve patient communication and retention through automated reminders, satisfaction surveys, review requests, and marketing campaigns ideal for multi-location practices seeking an integrated engagement solution.

Key Features:

• Automated Appointment Reminders: Reduce no-shows by sending personalized reminders through text, email, or phone before scheduled appointments.
• Patient Satisfaction Surveys: Collect post-visit feedback to identify service strengths and areas needing improvement, helping enhance the patient experience.
• Review Request Campaigns: Automatically prompt patients to leave reviews on popular sites, boosting your practice’s online reputation.
• Newsletter & Recall Campaigns: Send educational content or recall reminders to keep patients engaged and returning for follow-up care.

Pros:

• Versatile tools combine marketing, surveys, and reputation management in one platform.
  
• Well-suited for radiology practices operating across multiple clinic locations.
  
• Helps improve patient retention and satisfaction through regular communication.
  

Cons:

• The interface may feel outdated to some modern users.
  
• Less advanced analytics compared to specialized reputation management platforms.
  
• Initial setup may take time for staff to learn fully.

Pricing:

• Pricing is available on request. Flexible plans designed to fit any radiology practice. Select from product bundles to create the ideal solution for your organization.

Ratings:

• 4.3 out of 5 stars on G2

Support:

• Phone, email, and training resources

9. PracticeMojo

PracticeMojo is an affordable reputation management software initially designed for dental practices but usable by small radiology clinics. It offers automated review requests, appointment reminders, and basic marketing tools to help practices engage patients and build a steady online reputation without complex systems.

Key Features:

• Review Request Emails & Texts: Automatically send follow-up emails and texts inviting patients to leave reviews, boosting online feedback volume.
• Automated Appointment Reminders: Reduce no-shows with timely reminders sent by email, text, or voice before scheduled imaging appointments.
• Patient Newsletters & Recall Campaigns: Keep patients engaged through regular newsletters and reminders to return for follow-up scans or checkups.
• Basic Reporting Dashboards: Track review counts, message delivery stats, and patient engagement trends in a straightforward dashboard.

Pros:

• Budget-friendly, making it ideal for small or single-location radiology practices.
  
• Combines basic marketing campaigns and reputation tools in one simple platform.
  
• Quick and easy setup process for front-desk or admin staff.

Cons:

• Limited advanced monitoring across platforms compared to enterprise solutions.
  
• Fewer direct integrations with radiology-specific EHR and RIS systems.
  
• Lacks robust analytics that larger practices may require.

Pricing:

• Pricing is available on request. Plans are generally designed to stay affordable for small radiology or dental practices.

Ratings:

NA

Support:

• Phone and email support

10. Demandforce

Demandforce is an all-in-one reputation management software and marketing automation platform built for small medical, dental, and radiology practices. It combines review collection, patient reminders, and email marketing tools to help clinics improve patient engagement, retention, and their online reputation in one affordable suite.

Key Features:

• Review Requests & Monitoring: Send automated review invitations post-visit and track patient feedback across multiple platforms from a single dashboard.
• Email Marketing & Patient Reminders: Keep patients engaged with newsletters, recall reminders, and targeted email campaigns to boost repeat visits.
• Business Listing Management: Update and maintain your practice’s listings on popular search engines and directories to improve local SEO.
• Basic Analytics Dashboard: View performance data such as review counts, email engagement, and appointment trends in an easy-to-read interface.

Pros:

• Affordable and combines reputation management with marketing tools in one platform.
  
• Helps small radiology practices retain patients and grow local online visibility.
  
• Straightforward reporting tools useful for quick performance checks.

Cons:

• Lacks advanced sentiment analysis or AI-powered insights.
  
• May not meet the complex needs of large multi-location radiology groups.
  
• Customization options could feel limited for larger practices.

Pricing:

• Pricing is available on request and typically depends on your practice size, features chosen, and specific service needs.

Ratings:

• 3.3 out of 5 stars on G2

Support:

• Email, live chat, and phone support

Why Emitrr Is the Best Reputation & Review Management Software for Radiologists

Emitrr is purpose-built for radiologists and imaging centers, blending automation, compliance, and deep integrations to simplify reputation management while improving patient trust and operational efficiency.

• Built for Radiology: Emitrr isn’t a generic tool; it’s crafted for imaging centers. It customizes review requests by scan type, helping radiologists collect precise feedback relevant to MRI, CT, and X-ray services.
• Fully HIPAA-Compliant: Emitrr ensures no PHI exposure at any stage, using encrypted review request links, secure templates, and offering a signed Business Associate Agreement (BAA) to keep practices fully compliant.
• Smart Automation: Automate multilingual email and SMS review requests after each visit. Emitrr personalizes messages based on appointment details, improving engagement and saving your team hours each week.
• Intelligent Alerts: Emitrr sends real-time notifications when patients leave 1–3-star reviews, allowing your team to address concerns privately and preserve your public reputation.
• Seamless Integrations: Sync directly with EMR/EHR systems, practice management software, and Google My Business. This ensures reviews post quickly and workflows run smoothly across all radiology platforms.
• Multi-Location Dashboard: For diagnostic groups or radiology chains, manage reviews, analytics, and feedback campaigns across all locations in one centralized, user-friendly dashboard.

To learn how to gain reviews and manage your reputation, watch this video.

Reviews and Reputation Management – Emitrr

FAQs

Conclusion

Building a strong online reputation isn’t just about collecting five-star reviews, it’s about building patient trust, improving local SEO, and driving steady referrals to your radiology practice. Today, that trust starts online.

The right healthcare reputation management software makes the process secure, automated, and scalable. Emitrr AI goes further by offering radiology-specific automation, HIPAA-compliant workflows, and seamless integration with your EMR and patient systems, making it stand out among the best reputation management software options.Ready to simplify your reputation strategy and get real results? Schedule a demo with Emitrr AI today and transform your online presence effortlessly.