RingCentral vs. Aircall vs. Emitrr: Which is the Better VoIP Solution?

Introduction

Effective communication is the backbone of any successful business. The right VoIP phone service for business keeps teams connected, improves customer interactions, and enhances overall efficiency. With so many software options available, choosing the right one can make all the difference.

RingCentral and Aircall are popular choices, each offering a range of features and pricing plans. But how do they compare functionality, pricing, and overall value? More importantly, is there an alternative that offers greater flexibility and efficiency?

To answer these questions, we have Emitrr—a smarter, more cost-effective VoIP solution designed to streamline business communication.

In this blog post, we’ll compare RingCentral and Aircall, breaking down their key features, pricing, and limitations. We’ll also explore how Emitrr stands out as a better alternative, helping you make the best choice for your business. Let’s get started!

What is RingCentral?

RingCentral is a leading cloud-based communication and collaboration platform designed for businesses of all sizes. It offers comprehensive VoIP phone services, messaging, video conferencing, and contact center solutions, enabling seamless communication across teams and customers.

What is Aircall?

Aircall is a cloud-based VoIP phone system designed for businesses to streamline communication and customer interactions. It offers features like call routing, IVR, analytics, and CRM integrations to enhance team collaboration and efficiency. With a user-friendly interface and flexible setup, Aircall helps businesses manage inbound and outbound calls seamlessly while ensuring high call quality.

RingCentral vs. Aircall: Feature Comparison

Let’s explore a detailed comparison of the features offered by both platforms, examining them one by one:

RingCentral Features

• Call Forwarding – Redirect incoming calls to another number, ensuring seamless communication even when users are unavailable.
• Call Routing – Automatically direct calls to the right department or team member based on predefined rules, improving efficiency.
• Call Queuing – Manage high call volumes by placing callers in a queue until an agent is available, reducing missed calls.
• IVR Menu/Call Tree – An interactive voice response system that helps callers navigate through self-service options before connecting to an agent.
• Call Recording – Record calls for quality assurance, compliance, and training purposes.
• Call Conferencing – Enable multi-party calls for internal collaboration or customer meetings.
• User Extensions – Assign unique extensions to team members, making internal communication more efficient.
• Voicemail Transcription – Convert voicemail messages into text, allowing users to read messages instead of listening to them.
• Multi-location Set Up – Support for businesses operating in multiple locations, ensuring a unified communication system.
• Team Chat – Internal messaging for quick collaboration among employees without switching platforms.

Aircall Features

• Call Forwarding – Redirect incoming calls to another number, ensuring seamless connectivity even when agents are unavailable.
• Call Routing – Automatically direct calls to the appropriate team or department based on predefined rules, optimizing customer interactions.
• Call Queuing – Manage high call volumes efficiently by placing callers in a queue until an agent is available.
• IVR Menu/Call Tree – Interactive voice response system that helps callers navigate self-service options before reaching an agent, improving efficiency.
• Call Recording – Record calls for quality monitoring, training, and compliance purposes.
• Call Conferencing – Facilitate multi-party calls for team collaboration or customer discussions.
• User Extensions – Assign unique extensions to employees for easy internal communication.
• Multi-location Set Up – Supports businesses with multiple locations, ensuring a seamless communication system across offices.
• Auto Attendants – Automate call handling with pre-recorded messages and menu options to direct calls efficiently.
• Voicemail Transcription – Convert voicemail messages into text, allowing users to quickly read messages instead of listening to them.

Here is a quick comparison of the features of RingCentral, Aircall, and Emitrr:

Features	RingCentral	Aircall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	Yes	Yes
Call Queuing Groups	Yes	Yes	Yes
IVR Menu/Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Yes	Yes	Yes
Auto Attendants	No	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	No	No	Yes
Group Texting	No	No	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	Yes	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-Responders	Yes	Yes	Yes
AI Receptionist	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	No	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

RingCentral vs. Aircall: Pricing Comparison

Here’s a pricing comparison of RingCentral and Aircall to help you determine which platform offers the best value for your needs. Let’s start with RingCentral:

RingCentral Pricing

RingCentral has divided its pricing plans into 5 broad categories: 

• Business Phone – Starts at $20/user/month
• Contact center – Starts at $65/agent/month
• Videos – Free (basic) | $10/user/month (Pro+)
• Events – Starts at $149/license/month
• Conversation Intelligence – Starts at $60/user/month

These categories combined include features like domestic calling, call recording and monitoring, integrations, video meetings and more. The basic price per month starts at $30 per user per month and goes higher as you choose different plans.

Aircall Pricing

Aircall keeps its pricing model simple, offering three main plans along with optional add-ons:

• Essentials – Starts at $40 per license 
• Professional – Starts at $70 per license
• Custom – Contact support team
• Add-ons – Aircall AI and Analytics+

Aircall’s pricing is structured for scalability, with essential features in its base plan and advanced functionalities in higher tiers or as add-ons.

RingCentral vs. Aircall: Pros and Cons

Let’s explore the pros and cons of RingCentral and Aircall to determine which suits your business needs best:

RingCentral Pros

• Feature-Rich Platform – Provides a variety of VoIP and communication tools, including call routing, call queuing, and video conferencing.
• Scalability – Suitable for businesses of different sizes, offering flexible plans that can grow with organizational needs.
• Multiple Integrations – Works with popular CRMs and productivity tools like Salesforce and Microsoft 365, allowing for smoother workflows.
• Cloud-Based Accessibility – Enables remote teams to stay connected from anywhere with an internet connection, supporting hybrid and distributed work environments.

RingCentral Cons

• Frequent Call Drops – Users experience call drops, sometimes within 30 seconds, leading to unreliable communication.
• Limited Search Functionality – Cannot search calls or conversations by typing numbers, making it difficult to retrieve past interactions.
• Lack of Integrations – No integrations with CRMs or other tools, resulting in missing call logs and reduced workflow efficiency.
• No Call Recordings – Does not offer built-in call recording features, limiting businesses that need records for compliance or training.
• No MMS Support – Lacks support for sending multimedia messages, restricting communication options.
• Poor Customer Support – Users report slow response times and unresolved issues, leading to frustration.
• Added Costs for Additional Lines – Requires businesses to pay extra for additional phone lines, making it expensive for scaling teams.
• Difficult Account Setup – Setting up an account and configuring features can be complex and time-consuming.
• Complicated Pricing and Billing – The pricing structure lacks transparency, making it hard for businesses to estimate costs upfront.

Aircall Pros

• Easy Setup & Cloud-Based – Aircall is a cloud-based solution, making it easy to set up and use without requiring complex hardware.
• Good Call Quality – Provides clear and reliable call quality, ensuring smooth communication.
• Call Routing & IVR – Offers call routing and IVR menus to help businesses efficiently manage incoming calls.
• Integrations with Popular Tools – Connects with CRM and helpdesk platforms like HubSpot, Salesforce, and Zendesk.

Aircall Cons

• Limited Integrations – Aircall does not offer as many third-party integrations as some competitors, which may limit workflow automation.
• High Price – The pricing is on the higher side compared to other VoIP solutions, making it less budget-friendly.
• Contract Requirement – Users are required to commit to contracts, which reduces flexibility for businesses looking for month-to-month plans.
• Unethical Billing Practices – Some users have reported billing issues, including unexpected charges and difficulty canceling services.
• Unstable Connection – Frequent connectivity issues can disrupt calls and impact business communication.
• Poor Call Quality – Users have experienced low call clarity, leading to frustration during important conversations.
• Buggy Platform – The software has several bugs that make it unreliable for seamless business operations.
• Difficult to Use – Performing simple tasks can be complicated due to a less intuitive user interface.
• Call Delays – There are frequent lags in calls, causing interruptions in conversations.
• Glitchy Dashboard – The dashboard often malfunctions, making it difficult for users to access important call data.
• Weak Customer Support – Users have reported slow and ineffective customer support, making issue resolution difficult.

When to use RingCentral?

RingCentral is a versatile communication platform suitable for businesses that need a reliable solution. It’s a perfect choice for:

• Multichannel Communication – RingCentral offers voice calls, SMS, team messaging, and video conferencing in a single, user-friendly interface, making it easy to stay connected.
• Inbound Customer Support – Businesses that rely on handling customer inquiries via text, calls, and video can benefit from RingCentral’s seamless support tools.
• Scalability – Whether you’re a growing business or an established enterprise, RingCentral provides options to expand into an omnichannel contact center or host cloud-based solutions without requiring in-house developers or extensive IT support.

Here’s a quick video discussing on the best RingCentral alternative for your business:

When to use Aircall?

Aircall is an ideal choice for businesses that rely heavily on outbound calling and need flexible communication tools. It works particularly well for:

• High-volume Texting – Unlike RingCentral and other competitors, Aircall does not impose SMS limits, making it ideal for businesses that need to send a large number of messages.
• Sales and Customer Support – With features like an auto dialer and interactive voice response (IVR), Aircall efficiently manages complex call routing and large outbound call lists, ensuring smooth communication with customers.
• Small to Medium-sized Call Centers – If your team needs a professional call management system but doesn’t require the full-scale automation and high costs of an enterprise-level contact center, Aircall offers a balanced solution with essential features at a more affordable price.

Emitrr: The Better Alternative to RingCentral and Aircall

Emitrr is powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system. 

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist

• AI-Powered Receptionist – The AI receptionist answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Bulk texting sends thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are two pricing plans: Standard and Professional. 

Standard Plan

• Annually: $20 per user per month
• Monthly: $25 per user per month

Professional Plan

• Annually: $25 per user per month
• Monthly: $30 per user per month

Emitrr Integrations

Emitrr integrates with over 1000+ CRM systems, making automation and customer engagement effortless by eliminating manual work and boosting efficiency.

Integrations include:

• Zapier
• Mailchimp 
• HubSpot
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix
• Dentrix Enterprise
• Dentrix Ascend
• Dolphin
• DrChrono
• eClinicalWorks
• Eaglesoft
• OpenDental
• Orthotrac
• Kareo
• Practiceworks
• Acuity Scheduling
• HousecallPro

Emitrr Reviews

Emitrr has a customer rating of 4.8 on Capterra and 4.7 on G2, and here’s what customers are saying about it: 

“My overall experience with Emitrr is so far excellent – great responsive customer service and extremely helpful.”

“They have built a powerful, easy to use web interface. The onboarding of our staff and contacts was excellent 3 Any issues we have had were addressed immediately and professionally by Emitrr staff.”

Source: Capterra

RingCentral vs Aircall: FAQs

Conclusion

Finding the right VoIP solution for your business comes down to what suits your needs best. RingCentral and Aircall both offer valuable features, whether you’re looking for an all-in-one platform or a system focused on call management. This blog breaks down their key differences to help you make an informed decision. And if you’re looking for something more flexible and cost-effective, Emitrr might just be the perfect fit. With advanced automation, seamless texting, and 24/7 support, it is built to simplify your business communication. Schedule a free demo with Emitrr today and set your business up for seamless conversations and success!