RingCentral vs JustCall vs Emitrr: Which is the Better VoIP Solution?

Introduction

Are you struggling to choose between RingCentral and JustCall for your business VoIP needs? It’s time to compare both platforms and see what they offer. In this blog, we’ll break down their features, pricing, pros, cons, and more to help you make an informed decision. Keep reading for a detailed comparison!

What is RingCentral?

RingCentral is a leading cloud-based communication and collaboration platform designed for businesses of all sizes. It offers a comprehensive suite of VoIP phone services, messaging, video conferencing, and contact center solutions, enabling seamless communication across teams and customers.

What is JustCall?

JustCall is a cloud-based phone system for sales and support teams, offering VoIP services with call routing, call forwarding, and SMS capabilities. It integrates with CRMs and helpdesk software, helping businesses streamline communication and track interactions efficiently. With automation features and a focus on remote teams, it aims to enhance productivity and customer engagement.

RingCentral vs JustCall: Feature comparison

RingCentral Features

• Call Forwarding – Redirect incoming calls to another number, ensuring seamless communication even when users are unavailable.
• Call Routing – Automatically direct calls to the right department or team member based on predefined rules, improving efficiency.
• Call Queuing – Manage high call volumes by placing callers in a queue until an agent is available, reducing missed calls.
• IVR Menu/Call Tree – An interactive voice response system that helps callers navigate through self-service options before connecting to an agent.
• Call Recording – Record calls for quality assurance, compliance, and training purposes.
• Call Conferencing – Enable multi-party calls for internal collaboration or customer meetings.
• User Extensions – Assign unique extensions to team members, making internal communication more efficient.
• Voicemail Transcription – Convert voicemail messages into text, allowing users to read messages instead of listening to them.
• Multi-location Set Up – Support for businesses operating in multiple locations, ensuring a unified communication system.
• Team Chat – Internal messaging for quick collaboration among employees without switching platforms.

JustCall Features

• Call Forwarding & Routing – Ensures calls are directed to the right team members or devices for seamless communication.
• Call Recording – Allows users to record calls for training, compliance, and quality assurance.
• Call Conferencing – Supports multi-party calling to facilitate team discussions and customer interactions.
• User Extensions – Assigns unique extensions to team members for efficient internal and external communication.
• Business Hours Setup – Configures availability settings to manage incoming calls during working and non-working hours.
• Auto Attendants – Automates call handling and directs callers to the appropriate department.
• Two-Way Texting & Group Texting – Enables sending and receiving SMS messages, including team-wide messaging.
• Broadcast/Bulk SMS (Limited) – Supports mass messaging for customer outreach and engagement.

Feature Comparison Table

Features	RingCentral	JustCall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	No	Yes
Call Queuing Groups	Yes	No	Yes
IVR Menu/ Call Tree	Yes	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Yes	No	Yes
Auto-responder	No	Yes	Yes
AI Receptionist	No	No	Yes
Missed call to text	No	No	Yes
Two-way texting	No	Yes	Yes
Group Texting	No	Yes	Yes
Webchat-to-Text	No	No	Yes
Team Chat	Yes	No	Yes
Facebook Messenger	Yes	No	Yes
Voicemail Transcription	Yes	No	Yes
Auto-responders	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

RingCentral vs JustCall: Pricing comparison

RingCentral Pricing

RingCentral has divided its pricing plans into 5 broad categories: 

• Business Phone
• Contact center 
• Videos 
• Events 
• Conversation Intelligence

These categories combined include features like domestic calling, call recording and monitoring, integrations, video meetings and more. The basic price per month starts at $30 per user per month and goes higher as you choose different plans.

JustCall Pricing

JustCall offers pricing plans across three categories:  

• Essentials 
• Team 
• Pro 
• Business

JustCall Pricing starts from $19 per user per month and goes higher as you choose their respective plans. These categories include call recording, Voicemail, power dialer and more. 

RingCentral vs JustCall: Pros and cons

Let’s dive right in to understand RingCentral vs JustCall’s pros and cons: 

RingCentral Pros And Cons

RingCentral Pros

• Feature-Rich Platform – Provides a variety of VoIP and communication tools, including call routing, call queuing, and video conferencing.
• Scalability – Suitable for businesses of different sizes, offering flexible plans that can grow with organizational needs.
• Multiple Integrations – Works with popular CRMs and productivity tools like Salesforce and Microsoft 365, allowing for smoother workflows.
• Cloud-Based Accessibility – Enables remote teams to stay connected from anywhere with an internet connection, supporting hybrid and distributed work environments.

RingCentral Cons

• Frequent Call Drops – Users experience call drops, sometimes within 30 seconds, leading to unreliable communication.
• Limited Search Functionality – Cannot search calls or conversations by typing numbers, making it difficult to retrieve past interactions.
• Lack of Integrations – No integrations with CRMs or other tools, resulting in missing call logs and reduced workflow efficiency.
• No Call Recordings – Does not offer built-in call recording features, limiting businesses that need records for compliance or training.
• No MMS Support – Lacks support for sending multimedia messages, restricting communication options.

Here’s a quick video showing the best RingCentral alternative that you must watch for a better understanding!

JustCall Pros And Cons

JustCall Pros

• Easy to Set Up – Users find the onboarding and setup process straightforward.
• Reliable Call Quality – Offers decent call quality with minimal disruptions for most users.
• Basic Call Management Features – Provides essential calling capabilities for handling business communications.
• Integrations with CRMs – Connects with various customer relationship management tools to streamline workflows.

JustCall Cons

• Frequent Call Drops – Users report experiencing dropped calls, affecting business communication.
• Glitchy and Buggy Platform – The system often lags or crashes, causing workflow disruptions.
• Poor Customer Support – Many users have complained about slow responses and unresolved issues.
• Limited Features for the Price – Customers feel that the platform lacks advanced VoIP features compared to competitors.
• Unreliable SMS Functionality – Text messages are sometimes delayed or fail to send.
• Difficult to Cancel Subscription – Some users face challenges when trying to cancel their plan or get refunds.
• Call Routing Issues – Calls do not always get routed properly, leading to missed or misdirected calls.
• Integration Problems – Users report difficulty in syncing JustCall with their CRM or other business tools.

When To Use RingCentral

RingCentral is a powerful VoIP solution designed for businesses that need a feature-rich communication platform. Here’s when it makes the most sense to choose RingCentral:

For Large Businesses & Enterprises That Need Scalability

RingCentral is ideal for growing businesses and enterprises that require a scalable communication system. It offers unlimited calling, video conferencing, and advanced call management features to support large teams across multiple locations.

For Teams That Need Unified Communication (Voice, Video, and Messaging)

If your team relies on voice calls, video meetings, and instant messaging, RingCentral provides an all-in-one solution. Its unified communication platform ensures seamless collaboration, reducing the need for multiple apps.

For Businesses That Require Strong Security & Compliance

RingCentral offers end-to-end encryption, HIPAA compliance, and other security features, making it a great choice for industries like healthcare, finance, and legal firms that handle sensitive data.

For Companies That Need Advanced Call Center Features

If your business has a high call volume and needs call routing, IVR (Interactive Voice Response), and AI-powered analytics, RingCentral’s contact center solutions can streamline customer interactions and improve efficiency.

For Businesses That Rely on Third-Party Integrations

RingCentral integrates with popular business tools like Microsoft Teams, Salesforce, and Slack, making it easy to connect with your existing workflow and improve productivity.

When To Use JustCall

JustCall is a great VoIP solution for businesses that focus on seamless communication, automation, and CRM integration. Here’s when it makes the most sense to use it:

For Sales Teams & Call Centers That Need Automation

If your team handles a high volume of calls, JustCall’s automation tools—like power dialing, call scheduling, and real-time analytics—can help. It also integrates with CRMs to log calls automatically, making it easier to track sales performance and follow up with leads.

For Businesses That Communicate Across Multiple Channels

Need to connect with customers through voice, SMS, and email? JustCall keeps everything in one place. It’s perfect for support teams managing customer interactions across different touchpoints while keeping conversation history intact.

For Remote Teams That Need Reliable Connectivity

With JustCall’s cloud-based system, remote employees can stay connected from anywhere. Its mobile and desktop apps allow teams to make and receive calls on the go, while call routing and voicemail-to-email features ensure smooth communication.

For Businesses That Depend on CRM & Helpdesk Integrations

If you rely on tools like Salesforce, HubSpot, Zoho, or Zendesk, JustCall’s integrations can save time and improve workflow efficiency. It logs calls automatically, syncs customer history, and helps teams stay organized without extra manual work.

Emitrr: The better alternative to RingCentral & JustCall

Emitrr Overview

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and ensure they never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr reviews

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

RingCentral vs JustCall Frequently Asked Questions

Conclusion

To conclude, RingCentral and JustCall both excel at providing features like advanced call management, automation, CRM integration and more. RingCentral is great if you need an all-in-one communication platform with calls, video, and messaging. JustCall is better for sales and support teams that want easy call automation and texting. 

Moreover, Emitrr uses smart automation, AI insights, and CRM integrations to make customer interactions smoother and business communication more efficient. It’s a powerful VoIP solution built for teams that want to engage customers better and grow effortlessly. Book a demo call today!